Cadoola Casino

I had an experience at this casino that I'd like to share. I deposited around €9000 into my account on the site but didn't receive any bonuses at all. The reason I was given was that the administration decided so (whatever that means, because they never explained it).

I reached out to their incompetent chat support, who mumbled and stuttered, talking all over the place. Out of nowhere, I found out that I was a VIP member (Gold), which supposedly means I'm entitled to a 10% cashback every week. There’s no clear information or communication. It's still uncertain whether I will actually receive any money back or not. It’s incredibly stressful to play in a casino where there's so much chaos. This is terrible. I'm sick of this amateur, misleading group.

The worst casino I've ever tried. The prize will not be paid out, even if you use several payment methods. The customer service closes the chat window. You won't get help and you can run after your money.

To be honest, I came here only because of the bonuses, since they give a normal bonus for beginners with a nice wager. When depositing, there were no additional hidden fees or various nonsense, and I withdrew after verification. There is a large selection of jackpots here.

Very uncomfortable website design. I don't like his color palette. Many more games are not available for players from some countries. In general, a good casino, I like it.

The design of this place in amazing, love the layout of the games, and more explanation of different features than in any other casino I've seen.
Good and nice support. great games, but that's about it for the positives. I guess I'm am not the only one concerned with the withdrawal limit. It is the lowest I've seen.
And withdrawal times are inconsistent. One time I received my money in 6 hours, one time it took almost three days, makes no sense to me. If those two things would get fixed, it would be a very high quality casino.

Nice layout with many games that I can't usually play at other casinos so this is the reason I play here sometimes.
The support is sometimes helpful. I find that the games load quickly also.

This casino is not very good, from having support that sometimes seem like they want to help but most times do nothing.
There VIP system is complete < content removed > 100 VIP points = $1 ? This is crazy because I made over 2000 in deposits and received $1 so that seems kind of crazy.
My suggestion is not to play there because for the time I have spent playing there I have not received a single cash out.

Have played quite a lot here past 2 years here is my experience

+Lots of great bonuses and they are non-sticky! At least once a week 50% bonus.
+Chat support is always there
+Good game selection
+Usually really fast server times. You can spin pragmatic buffalo king 100 spins in about 30 seconds :D

Kinda anything related to cashouts:
-The limit for withdraws is really low, only 500€/day (I think it used to be 400€/day before so a little progress)
-The financial department is also slow to answer
-It would be great if you could lock your balance while waiting to cash out

I can tell that i liked my game here. Everything went smooth and comfortable. Support was helpful and we came up with all of the issues. So I can recommend this place.

Cadoola Casino

4 years ago

Dear player,

Thank you for your review. We value every opinion!

We are happy you managed to entertain yourself on our website! Should you have any questions or propositions, do not hesitate to contact our friendly support team.

Kind regards,
Cadoola.com team

They promote bonus and free spins on your 4 first deposits. I got one of them. Trying to contact them on live chat, but the live chat doesn't work. I've sent emails. Took a day before they replied. Didn't answer anything, just gave me a tiny "loyalty" bonus, they probably hoped i would leave them alone. Sent another one 2 days ago. No reply. Sent another one today. Very unserious casino, smells scammy a long way. Would never recommend this to anyone.

I cannot leave my first review way after all the problems I had with them. They send emails with bonuses but they don't give it to you when you deposit or if you ask for it even after asking customer «don't» care. The answer I received: «we reserve a right to cancel the availability of a bonus at any moment». And that for no reason. Also, withdrawals are longer than their competitors. Don't waste time on this site, there's many great casino out there and this one is not one of them.

Ok casino. Fair welcome bonuses. Good support from kind and professional agents. Variety of games available. Overall it seems like an honest casino but still need improvement.

I like interface, and gaming experience.
Live chat in always there, much of bonuses on deposits and etc.
Also i need that Latvian players dont have Netent and PlaynGo slots :( its sad

The financial department working time. They only answer once per day, and doesnt matter if u answer them in seconds.
So this is a reason why verification takes much of time.
They should be 24/7 to be the best casinos, where everyone wanted to play in.
Its my first withdrawal, after 200euro losing, but i hope they will come quickly

Cadoola Casino

4 years ago

Dear Jenis,

First of all, we would like to congratulate you on your winnings, and thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services.

Please note, that our Financial Department does everything possible to provide you with as quick verification process as they can according to our Terms and Conditions. Nevertheless, you can always contact our Support or Finance team to find out the status of your current withdrawal requests!

Should you have any questions or concerns do not hesitate to contact us, please.

Best regards,
Cadoola Team

Fair welcome bonuses. Good support from kind and professional agents. Variety of games available. Overall it seems like an honest casino but still need improvement.

Max withdrawal is 750$ CAD and takes much time to get in your bank account compare to other premium casinos. Systems and website are buggy, as an example, withdrawal confirmation email is empty, some pages have error messages. Reward program is not really generous.

Withdrew more than a deposit

Casino could be better. Convenient (especially from the phone), without unnecessary garbage, constant chat support, bonuses. But the minuses spoil everything.

If anything, I'm sorry, I wrote with the help of a translator.

If a casino withdraws money and verification takes more than 12 hours, this is a bad casino!

But this! Withdrawal and verification takes 3 days !!! The first withdrawal of money is 6 days, because you wait 3 days for refusal to withdraw a request for verification, and then you wait for another 3 days for verification.

Do you know what's the funniest thing? The maximum withdrawal at a time 500 EUR. Despite the fact that they receive much more deposit, even a welcome bonus of up to 500 Euros, which means that the casino hopes only to get money, but not give it away!

If you make a deposit of 500 Euro and raised it to 2500 Euro, you will wait 15 days for withdrawal !!! But as practice shows, players all lose before the first payout! This is psychology! And the casino only counts on this, to breed its customers !!! Yes, they write that they can no longer withdraw due to the payment system, etc., then there is an iron argument, why then I can not put a lot of applications for withdrawal of 500 euros? So as not to lose the whole win? What would he not shine on my balance sheet?

And I do not understand. Why ask for verification if I have not played for bonuses? Only at your own expense. Want to sell my documents?

Cadoola Casino is friendly to those who do not speak English very well, instructions are easy to understand and no need to translate (since there is no choice to translate to Chinese). They have a guide about bonus terms I can check out when I need to clarify info about my winnings from slots.

They do not have Chinese or give players like myself choice to change the language of the website, please make this happen. It is still hard for me to understand everything in English since it's not my first language. I thank you!

The site’s layout is fresh & modern. I like the colors & the brightness. The site (software) also functions fine, no problem with that. They have Trustly deposit which also worked, unlike Visa. This is better than Black Diamond Casino, so had to give 2 stars...

You can deposit as much as you want, but you can only withdraw 500 euros at a time, with a long pending time. They promise to get it sorted in max 3 business days; for me, it didn’t work that way. After 3 business days I started asking after my withdrawal; only then. I think the whole process was initiated. Well, finally I received it, after like 5 business days. Visa deposit was problematic; it seems to me my first Visa deposit disappeared somewhere, at least for a few days before it was refunded, or maybe for good. Can’t be sure about that (I have so much Visa traffic).

It is very problematic & dangerous that you cannot set ANY limits for yourself. No deposit limits whatsoever. It takes a long time waiting for your withdrawal of max 500 euros; meanwhile, you can cancel it at any time. They just want you to play & lose there as much money as possible. Luckily, in the end, I was at least able to exclude myself :D
There are many safer places & more reliable sites to play in.

Cadoola Casino

5 years ago

Dear Annika,

Thank you for taking your time to review our website. We value every opinion.

First of all, we would like to congratulate you on your winnings on our website! We would like to kindly remind you, that our Finance team operates in accordance with our Terms & Conditions, and that your request was submitted on the 21st of September, which is Saturday, and was paid on the 26th of September, with a slight delay. We sincerely apologize for this slight delay. Regarding your deposit, we provided all the information in the complaint you opened recently. The deposit was made not on our platform, we tried to help you to find the exact website you deposited. We also want to tell you, that we are working every day to improve our services and the self-control tools will be added to the website too.

We regret you faced inconveniences during the time you spent on the website and wish you all the best in the future.

Best regards,
Cadoola.com Administration

Casino looked fine and I wanted to try it out. I saw the AG coin offer. When I clicked in, it said that it was just for the first 100 players, so I contacted the live chat to check if its still active. The chat host, told me that he couldn't see if its still active before I opened an account. I told him that I was not interested if I didn't get the bonus, and then I told me that he could credit me the bonus manually if campaign already had reached 100 players. Therefor I opened an account.

Problem was that when I contacted the live chat again ( directly after opening the account) they wouldn't give it to me. First they said that the campaign had reached 100 players, and was no longer available. When I said that I was told that I would get it anyway, I was told that live chat couldn't do it. After a little while I was told I could contact support by e-mail. They coudnt do anything. First I was told that it was only the administration that could credit bonuses manually. When I asked to get in contact with the administration, they just answered 2 or 3 times that I wouldn't get the bonus, without answering my question about getting in contact with administration. The last mail, they just told me that its impossible to get in contact with administration. I strongly recommend you to not even consider opening an account on this site,

Cadoola Casino

5 years ago

Dear Bjorn,

Thank you for taking the time to write this review. We apologize for making you feel so upset and you can be sure that we value every opinion of our clients and are constantly trying to improve our service.
First of all, we would like to assure you that the case was forwarded to the relevant Department and was deeply investigated by our Team.

Regarding the Askgamblers Coins, in fact, we do have such promotion in our Casino and for that reason you were informed accordingly.

However, we could see in our system that, on the moment you have created an account, the link you have followed to our website and registered is not connected to our partner that allows us to credit such bonus. That's why we have to deny to provide you that bonus for registration.

We really appreciate to have you as our client and apologize for all the confusion and inconvenience caused. We thank you, kindly, for all the patience and cooperation you have showed us.

Should you have any questions or concerns do not hesitate to contact us, please.

Kind regards,
Cadoola Casino Team.

Nice game selection at cadoola and nice site design. Don't expect to cashout your bonus to avoid disappointment. Other than that no major complaints here.

Cadoola is a very good casino and it looks like most of the AG coin casinos are pretty good to be fair. I like AG and always refer to it before trying new casinos and the AG coin is serving as a stamp of confidence for me right now. They have all the info on issues with so many casinos and the coin is a good idea that works.

No bad reports about Cadoola apart from a couple of tricky registration issues. When try to register sometime didn't got any email for signup and its really upsetting.

Cadoola Casino

6 years ago

Dear Valued Customer,

Thank you for sharing your opinion with us, it means the worlds to us to hear such kind words.

Our main goal is to provide our customers with the best service and we constantly strive for improvement. We do hope that you'll stay with us and continue to enjoy your time. On our side, we'll do our best to provide you with all possible help and keep it exciting!

Best regards,
Cadoola Casino Team

- Superslow slots. every second spins there was a 5 sec. delay.
- Asked in chat where I can set limits for my account ... replied that there isn't a way to set limit. I should contact my bank to set limits !!!!! that was too much for me and I asked to close my account ... no way, I should send an email first to request an account closure.

Cadoola Casino

6 years ago

Dear Torsten,

Thank you for taking the time to write a review of our Casino. We value every opinion of our clients and are constantly trying to improve our service.

First of all, we would like to kindly inform you that, in fact, we do not have a limitation tool in our Casino and for that reason you were informed accordingly.
Regarding the lagging on slots, please, be aware that we always advise our clients to have the latest version of Adobe Flash Player installed as well as to clear cache and cookies, since those can directly affect the game performance on your device.

As per our T&C, paragraph 6.12 Self-exclusion request: you can contact Support Team via email: [email protected] and we will close your account on the next 24 hours. This is the procedure for account closure in our Casino and clients are always advised in Live Chat to proceed as such.
We do regret that you have decided to close your account, but should you decide to resume your game at our casino, we will be happy to see you.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
Cadoola Casino Team.

They have this weird rule which I didn't know, you have to wager your own money (I repeat it again your own money not bonus) three times before you can make a withdrawal. I had deposited 105 dollar and I lost it. then I've deposited 100 dollar and I won 150 and I wanted to cash it out. They didn't approve it and said I have to wager the last 100 dollar 3times before I can make a withdrawal. Well I had to do it and obviously I lost it all. I have never seen 3x wager for your own money. I have played in lots of casinos and never seen such a weird rule. so careful if you deposit 1000 dollar you have to wager it 3000 for you to be able to make a withdrawal.

Cadoola Casino

6 years ago

Dear valued customer,

Thank you for taking the time to review our website! We highly value your opinion!

As you kindly mentioned, minimum rollover is the part of the Terms&Conditions, which was added according to anti AML regulations. However, from our side, we can assure you that we will work harder to improve our service and your review will not left unnoticed.

We also want to add, that a non-deposit bonus is waiting for you. Just contact our Support Team to receive it!

Should you have any other questions or concerns do not hesitate to contact our team, please. We will be happy to help you!

Best regards,
Cadoola.com Administration

Nice casino, good selection of providers and games, good customer support.

Withdrawal is a horror. After high stakes and a great profit, I wanted to withdraw. There is no possibility to upload the documents directly on the website. The documents were not requested until after I asked what was needed for the payment. The sum of the daily payout was 800, - EUR on the first day and then only 500, - per day (you will automatically be downgraded on payout). The casino needs 3 WORKING-days for each withrawal to clear and only 3 payouts can be open at the same time.
Can't set limits of deposits and losses - just by chat or e-mail.
Out of stupidity (and the long withrawal-time), I almost gambled away the entire win and closed my account as a consequence. (Translation with Google)

Cadoola Casino

6 years ago

Dear Sylvia,

Thank you for your review. We appreciate your opinion and try our best to improve our services.
We understand that being able to withdrawal winnings in an easy and convenient manner is something that our players value, so we always strive on having withdrawals processed as quickly as possible. We’re working on the fast procedure of uploading the documents to the website, so this will be launched as a new platform in the nearest time.
Regarding your personal case, we have checked your account and see the following: Financial Department received your withdrawal request 18.03, and the same day sent you the verification request. Documents were received 19.03 21:36 GMT+3, right after your account was verified on the 20.03. Please note, that the account was verified only on the next day, due to Financial Department working hours 10:00-19:00 GMT+3. 21.03 your withdrawal in the amount of 800 EUR has been successfully processed.
We’re truly sorry for the inconvenience caused, and that you made a decision to close your account. We will be happy to see if you decide to continue playing at our site, and assure you that with the account verified your next withdrawals would be processed as quickly as possible.

Best Regards,
Cadoola.com Administration.

Id love to play there time to time. Had some loses and wins aswell.

But what is really painfull is withdrawals! I won like 2000, then immedietaly they lowered my status to Classic, so you can withdraw just 500 every 24hours. Before this win it was like 1000 daily = so they want you to lose this money back. The more you play and more you win, the lower status you have. There is such a no reason to play.

Well thats not all. Im waiting for my withdrawals for more than a week and still nothing. I could not contact them via phone, it ends automatically everytime.

No contact to manager.

And the worst thing is: now with my cashout problem i was reading terms and cond and there is a note 10.2., that players from czech republic are not allowed to play NETENT games and i still can play them. How is possible that they let me play them and lost mobey on them?

Time to contact gamblin commission or money back

Nice casino. My favourite slots, fast deposit and really fast support. Im very happy

The Casino is pretty good, looks upto date and all was good except withdrawals

Removal of withdraw options after deposit, forcing me to open a new bank account to get a VISA just to withdraw!
if your thinking of playing here get onto live chat and make sure options you use are available to you or it could be a headache..

The withdrawal limit is sick. 500$ every 48h. I hade 70k win.
When Will i receive them IF only 500 every 48h. They wait so you Will lose your winning. I was happy when I win but after the withdrawal processes I know they Will make everything to make you lose you winning.

Cadoola Casino

6 years ago

Dear valued customer,

Thank you for taking your time to review our website!

We have checked your activity on our website, and saw, that the biggest win in the process of the game was 571 euro. Moreover, the last time you played on the 27th of May, 2018.

Could you specify the exact time when you had such winnings so we can provide more detailed information for you, please?

Looking forward to your reply.

Best regards,
Administration of Cadoola.com