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Cadoola Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 52 reviews
4.8/10
52 reviews
Complaint Response 23 complaints
2 days avg. 23 complaints
What we like
  • 0-24-hour withdrawal timeframes
  • Mobile-friendly design
  • Multi-lingual live chat open 24/7
  • Multiple withdrawal methods
  • No account needed for playing in the casino
What we don’t like
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cadoola Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://cadoola.com/en/
Established
2017
Licences
Estonian Tax and Customs Board, Anjouan Gaming Board
Company
Affiliate Program
Languages
English, German, Hungarian, Norwegian, Polish, Portuguese, French, Finnish, Italian, Spanish, Slovenian, Slovak, Czech, Greek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Cadoola Casino is an online casino that offers video slots and casino games from multiple gaming providers. Members can enjoy titles from the likes of Microgaming, Yggdrasil, Play'n GOQuickfire, Pragmatic Play, Evolution Gaming and others. Games can be enjoyed through a web browser or on the go and the site can also be reached in several languages. Cadoola Casino is licensed and regulated by The Philippine Amusement and Gaming Corporation and the Estonian Tax and Customs Board.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, United Kingdom, Bulgaria, Iran, the Netherlands, Ukraine and Curacao. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen. The full list of restricted/allowed countries can be found under ‘More Casino Details’. 

Mobile Gaming

Cadoola Casino is also available on the go. Members can use their mobile casino to enjoy a selection of their finest games on smartphone and tablet devices. No app is currently required as players simply need to log in through a compatible mobile browser.  

Security and Fairness

Players can also rest assured personal and financial details are secure as the casino uses a high level of encryption and industry-standard firewall services. 

A random number generator is also used to ensure all games remain fair and random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Cadoola Casino. Learn more about complaints.

Show all complaints
Cadoola Casino - Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.


At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.


Thanks

staus Resolved
Ft200000
Cadoola Casino - Withdrawal way past normal processing time
Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos
staus Resolved
$375

Complaint Statistics

Resolved 21
Avg. Amount $ 3,180
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
4.8/10 52 reviews

Top reviews from our players

Looks good, bonuses are okay, and it works fast. Has all the providers you need, cash crab for every first deposit, and live chat in many languages. Overall, almost good.

Withdrawals take at least 5 days up to 5 weeks. They don't know their own T&C. One day they will tell you that withdrawal will be processed in 3 days, the next day it will take 5 days, etc. If you want to freeze your money, this casino is a good choice.

I had an experience at this casino that I'd like to share. I deposited around €9000 into my account on the site but didn't receive any bonuses at all. The reason I was given was that the administration decided so (whatever that means, because they never explained it).

I reached out to their incompetent chat support, who mumbled and stuttered, talking all over the place. Out of nowhere, I found out that I was a VIP member (Gold), which supposedly means I'm entitled to a 10% cashback every week. There’s no clear information or communication. It's still uncertain whether I will actually receive any money back or not. It’s incredibly stressful to play in a casino where there's so much chaos. This is terrible. I'm sick of this amateur, misleading group.

The worst casino I've ever tried. The prize will not be paid out, even if you use several payment methods. The customer service closes the chat window. You won't get help and you can run after your money.

To be honest, I came here only because of the bonuses, since they give a normal bonus for beginners with a nice wager. When depositing, there were no additional hidden fees or various nonsense, and I withdrew after verification. There is a large selection of jackpots here.

Very uncomfortable website design. I don't like his color palette. Many more games are not available for players from some countries. In general, a good casino, I like it.

The design of this place in amazing, love the layout of the games, and more explanation of different features than in any other casino I've seen.
Good and nice support. great games, but that's about it for the positives. I guess I'm am not the only one concerned with the withdrawal limit. It is the lowest I've seen.
And withdrawal times are inconsistent. One time I received my money in 6 hours, one time it took almost three days, makes no sense to me. If those two things would get fixed, it would be a very high quality casino.

Nice layout with many games that I can't usually play at other casinos so this is the reason I play here sometimes.
The support is sometimes helpful. I find that the games load quickly also.

This casino is not very good, from having support that sometimes seem like they want to help but most times do nothing.
There VIP system is complete < content removed > 100 VIP points = $1 ? This is crazy because I made over 2000 in deposits and received $1 so that seems kind of crazy.
My suggestion is not to play there because for the time I have spent playing there I have not received a single cash out.

Have played quite a lot here past 2 years here is my experience

+Lots of great bonuses and they are non-sticky! At least once a week 50% bonus.
+Chat support is always there
+Good game selection
+Usually really fast server times. You can spin pragmatic buffalo king 100 spins in about 30 seconds :D

Kinda anything related to cashouts:
-The limit for withdraws is really low, only 500€/day (I think it used to be 400€/day before so a little progress)
-The financial department is also slow to answer
-It would be great if you could lock your balance while waiting to cash out

I can tell that i liked my game here. Everything went smooth and comfortable. Support was helpful and we came up with all of the issues. So I can recommend this place.

Dear player, Thank you for your review. We value every opinion! We are happy you managed to entertain yourself on our website! Should you have any questions or propositions, do not hesitate to contact our friendly support team. Kind regards, Cadoola.com team

user avatar

They promote bonus and free spins on your 4 first deposits. I got one of them. Trying to contact them on live chat, but the live chat doesn't work. I've sent emails. Took a day before they replied. Didn't answer anything, just gave me a tiny "loyalty" bonus, they probably hoped i would leave them alone. Sent another one 2 days ago. No reply. Sent another one today. Very unserious casino, smells scammy a long way. Would never recommend this to anyone.

I cannot leave my first review way after all the problems I had with them. They send emails with bonuses but they don't give it to you when you deposit or if you ask for it even after asking customer «don't» care. The answer I received: «we reserve a right to cancel the availability of a bonus at any moment». And that for no reason. Also, withdrawals are longer than their competitors. Don't waste time on this site, there's many great casino out there and this one is not one of them.

Cadoola Casino News

Read all news about Cadoola Casino, check for updates and stay tuned for exclusive bonuses.

Our Brand-New AG Coin Has Just Been Launched
AG News Our Brand-New AG Coin Has Just Been Launched

2019 is finally here and we at AskGamblers believe that the beginning of the year is the ideal time for innovation! Namely, the latest novelty on our website has just been launched and it’s called - AG Coin. Catchy name… but what is it? Hang around for a few minutes and you’ll get familiar quickly with this new functionality - we promise you’ll like what you’re about to read!AG Coin Is HereLet’s say you could go to an online casino and request additional cash from them. Well, guess what? That’s exactly what AG Coin lets you do!AG Coin lets you claim cash from an online casino through AskGamblers!As AG Coin has just been launched, our first exclusive partner is Cadoola Casino, which means you will be able to claim your AG Coin only from them for the time being.More specifically, Cadoola Casino has prepared 100 x AG Coins for their new players, each in the amount of €10 and they are ready to be claimed as we speak.But that’s only the beginning! Make sure you stay tuned so you can be updated on all the developments as soon as they’re live.How Does AG Coin Work?Very simple! All you need to do is go to the casino review, click on a button and claim your coin! And then what? You use the coin to play at that casino. The amount you get is intended for that casino only, so - be smart about your spins! The wagering requirement is, in most cases, only 1x which is pretty neat, isn't it!Kindly note that you need to take the Cadoola Casino's Terms and Conditions into consideration, as well.More Info on AG CoinHere are a couple more things you need to know about AG Coin:You can use the AG Coin a maximum of three times per month.You can use the AG Coin only once for the same casino.But don’t worry; we’re here to remind you, even if you forget.That’s it from us for today! We hope you’ll enjoy using our brand new functionality, so… go grab your AG Coin, have fun and good luck!

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