Page 2 – Player Reviews for Cadoola Casino

Ok casino. Fair welcome bonuses. Good support from kind and professional agents. Variety of games available. Overall it seems like an honest casino but still need improvement.

I like interface, and gaming experience.
Live chat in always there, much of bonuses on deposits and etc.
Also i need that Latvian players dont have Netent and PlaynGo slots :( its sad

The financial department working time. They only answer once per day, and doesnt matter if u answer them in seconds.
So this is a reason why verification takes much of time.
They should be 24/7 to be the best casinos, where everyone wanted to play in.
Its my first withdrawal, after 200euro losing, but i hope they will come quickly

Fair welcome bonuses. Good support from kind and professional agents. Variety of games available. Overall it seems like an honest casino but still need improvement.

Max withdrawal is 750$ CAD and takes much time to get in your bank account compare to other premium casinos. Systems and website are buggy, as an example, withdrawal confirmation email is empty, some pages have error messages. Reward program is not really generous.

Withdrew more than a deposit

Casino could be better. Convenient (especially from the phone), without unnecessary garbage, constant chat support, bonuses. But the minuses spoil everything.

If anything, I'm sorry, I wrote with the help of a translator.

If a casino withdraws money and verification takes more than 12 hours, this is a bad casino!

But this! Withdrawal and verification takes 3 days !!! The first withdrawal of money is 6 days, because you wait 3 days for refusal to withdraw a request for verification, and then you wait for another 3 days for verification.

Do you know what's the funniest thing? The maximum withdrawal at a time 500 EUR. Despite the fact that they receive much more deposit, even a welcome bonus of up to 500 Euros, which means that the casino hopes only to get money, but not give it away!

If you make a deposit of 500 Euro and raised it to 2500 Euro, you will wait 15 days for withdrawal !!! But as practice shows, players all lose before the first payout! This is psychology! And the casino only counts on this, to breed its customers !!! Yes, they write that they can no longer withdraw due to the payment system, etc., then there is an iron argument, why then I can not put a lot of applications for withdrawal of 500 euros? So as not to lose the whole win? What would he not shine on my balance sheet?

And I do not understand. Why ask for verification if I have not played for bonuses? Only at your own expense. Want to sell my documents?

Cadoola Casino is friendly to those who do not speak English very well, instructions are easy to understand and no need to translate (since there is no choice to translate to Chinese). They have a guide about bonus terms I can check out when I need to clarify info about my winnings from slots.

They do not have Chinese or give players like myself choice to change the language of the website, please make this happen. It is still hard for me to understand everything in English since it's not my first language. I thank you!

The site’s layout is fresh & modern. I like the colors & the brightness. The site (software) also functions fine, no problem with that. They have Trustly deposit which also worked, unlike Visa. This is better than Black Diamond Casino, so had to give 2 stars...

You can deposit as much as you want, but you can only withdraw 500 euros at a time, with a long pending time. They promise to get it sorted in max 3 business days; for me, it didn’t work that way. After 3 business days I started asking after my withdrawal; only then. I think the whole process was initiated. Well, finally I received it, after like 5 business days. Visa deposit was problematic; it seems to me my first Visa deposit disappeared somewhere, at least for a few days before it was refunded, or maybe for good. Can’t be sure about that (I have so much Visa traffic).

It is very problematic & dangerous that you cannot set ANY limits for yourself. No deposit limits whatsoever. It takes a long time waiting for your withdrawal of max 500 euros; meanwhile, you can cancel it at any time. They just want you to play & lose there as much money as possible. Luckily, in the end, I was at least able to exclude myself :D
There are many safer places & more reliable sites to play in.

Casino looked fine and I wanted to try it out. I saw the AG coin offer. When I clicked in, it said that it was just for the first 100 players, so I contacted the live chat to check if its still active. The chat host, told me that he couldn't see if its still active before I opened an account. I told him that I was not interested if I didn't get the bonus, and then I told me that he could credit me the bonus manually if campaign already had reached 100 players. Therefor I opened an account.

Problem was that when I contacted the live chat again ( directly after opening the account) they wouldn't give it to me. First they said that the campaign had reached 100 players, and was no longer available. When I said that I was told that I would get it anyway, I was told that live chat couldn't do it. After a little while I was told I could contact support by e-mail. They coudnt do anything. First I was told that it was only the administration that could credit bonuses manually. When I asked to get in contact with the administration, they just answered 2 or 3 times that I wouldn't get the bonus, without answering my question about getting in contact with administration. The last mail, they just told me that its impossible to get in contact with administration. I strongly recommend you to not even consider opening an account on this site,

Nice game selection at cadoola and nice site design. Don't expect to cashout your bonus to avoid disappointment. Other than that no major complaints here.

Cadoola is a very good casino and it looks like most of the AG coin casinos are pretty good to be fair. I like AG and always refer to it before trying new casinos and the AG coin is serving as a stamp of confidence for me right now. They have all the info on issues with so many casinos and the coin is a good idea that works.

No bad reports about Cadoola apart from a couple of tricky registration issues. When try to register sometime didn't got any email for signup and its really upsetting.

- Superslow slots. every second spins there was a 5 sec. delay.
- Asked in chat where I can set limits for my account ... replied that there isn't a way to set limit. I should contact my bank to set limits !!!!! that was too much for me and I asked to close my account ... no way, I should send an email first to request an account closure.

They have this weird rule which I didn't know, you have to wager your own money (I repeat it again your own money not bonus) three times before you can make a withdrawal. I had deposited 105 dollar and I lost it. then I've deposited 100 dollar and I won 150 and I wanted to cash it out. They didn't approve it and said I have to wager the last 100 dollar 3times before I can make a withdrawal. Well I had to do it and obviously I lost it all. I have never seen 3x wager for your own money. I have played in lots of casinos and never seen such a weird rule. so careful if you deposit 1000 dollar you have to wager it 3000 for you to be able to make a withdrawal.

Nice casino, good selection of providers and games, good customer support.

Withdrawal is a horror. After high stakes and a great profit, I wanted to withdraw. There is no possibility to upload the documents directly on the website. The documents were not requested until after I asked what was needed for the payment. The sum of the daily payout was 800, - EUR on the first day and then only 500, - per day (you will automatically be downgraded on payout). The casino needs 3 WORKING-days for each withrawal to clear and only 3 payouts can be open at the same time.
Can't set limits of deposits and losses - just by chat or e-mail.
Out of stupidity (and the long withrawal-time), I almost gambled away the entire win and closed my account as a consequence. (Translation with Google)

Id love to play there time to time. Had some loses and wins aswell.

But what is really painfull is withdrawals! I won like 2000, then immedietaly they lowered my status to Classic, so you can withdraw just 500 every 24hours. Before this win it was like 1000 daily = so they want you to lose this money back. The more you play and more you win, the lower status you have. There is such a no reason to play.

Well thats not all. Im waiting for my withdrawals for more than a week and still nothing. I could not contact them via phone, it ends automatically everytime.

No contact to manager.

And the worst thing is: now with my cashout problem i was reading terms and cond and there is a note 10.2., that players from czech republic are not allowed to play NETENT games and i still can play them. How is possible that they let me play them and lost mobey on them?

Time to contact gamblin commission or money back

Nice casino. My favourite slots, fast deposit and really fast support. Im very happy

The Casino is pretty good, looks upto date and all was good except withdrawals

Removal of withdraw options after deposit, forcing me to open a new bank account to get a VISA just to withdraw!
if your thinking of playing here get onto live chat and make sure options you use are available to you or it could be a headache..

The withdrawal limit is sick. 500$ every 48h. I hade 70k win.
When Will i receive them IF only 500 every 48h. They wait so you Will lose your winning. I was happy when I win but after the withdrawal processes I know they Will make everything to make you lose you winning.

Great site to play on. I do not understand the negative ratings here.
Site layout is great, you got enough filter to find your favorite game fast. Live Chat is friendly, always available and gives helpful and fast replies. Great range of games and fluent gameplay.

Now to the important stuff- verifying and withdrawing money. I initiated the withdrawal process in 06/12/18. It was my first deposit. After knowing online casinos well, I asked the support for the required KYC documents. I submitted them in the morning on 7/12/18. About 8 hours later my documents got verified and my first withdrawal got approved. Now I am waiting for monday to receive it in my bank account, being sure it will arrive.

Thats how a casino should handle withdrawals. Looking forward to their future withdrawal speed and hoping it'll be as lightning fast as the first one.

I'm not a big fan of the 6000€ withdrawal limit per month with "Welcome" VIP-Level. If they could raise that limit, I would give 10 stars.

- Good design and good selection of games
- Lots of providers and deposit methods
- Fast and friendly support
- Good bonuses

- Should be a registration bonus to try out the casino
- The wager is average, but could be lower

Good selection of games. Easy to earn Elite status and receive a 15% ongoing cash back.

This casino does not deserve to have such a high rating. Their KYC process is absurd and they will drag it on for days regardless how quick you are to respond to their KYC demands. And they kept asking for a copy of a credit that was cancelled and disposed off and thus dragging the process even further. Eventually I gave up and asked them to close my account after playing my pending withdrawals back to them - I blaim my self for not having the discipline to leave the withdrawals alone. But then again, its their job to honor player winnings and not leave their customers hanging for the better part of a week. I dont mind losing, but when I win, I want my winnings in a timely manner.

Super casino:) one of the few casinos I rate as worth visiting. Impeccable contact in case of problems and these tempting bonuses.. :)

I do like the games selection and the no sticky bonus! The casino looks very nice and is easy to find stuff

There is a few things that Cadoola needs to improve. First of all the support is no good, not profetional at all, just ask you to send email here and there so solve easy problems they should be able to answer on the spot.
I had/have a withdrawal that I requested 3 weeks ago - first the document process was veeeery long. Then they pay me about €1000 per day, which will take me 2 weeks to get my money. They should be able to send more money at the time in my opinion! The whole process has just been very long... .

Alot of games with the best providers and great deposit options

0-24 withdrawl time is a lie. They take alot of time before they Accept your withdrawl been waiting 2 days with my current request. I Saw a review from may when they Said it would come options to set a deposit limit but you cant do that

Quite a good selection of games & decent layout. However a lot more negatives over positives with Cadoola

No communication whatsoever when coming to withdrawal. Cadoola Financial Department stall your process hardcore. And if there is a problem with a document that you send they won’t even reply with what is wrong, even if you know for a fact it’s 100% correct (happened to me) infact they’ll just keep asking for your document even after asking what the problem is + they’ll cancel your withdrawal for no reason without communicating the problem. Under there terms and conidition of 6.2 “withdrawal must be made with what deposit system was used” they had bank transfer as a withdrawal option but not as a deposit option. Which technically under there T&C 6.2 makes it impossible to withdraw with Bank. I withdrawed with Bank Transfer and pointed it out, and they have since then removed Bank transfer for an option of withdrawing. A customer pointing out a basic mistake.. just may prove this casino site is lazy or clearly aren’t professional with heaps of flaws. Wouldn’t bother or recommend signing up for this casino. Unless playing for the sole purpose of entertainment. To be honest probably worst encounter I’ve experienced with a casino.

They came fromAraxio Development N. V. group of casino and must say they are plenty of them if I saw correctly they seven from the same group, as I already said N. V casinos has been very popular as they have very fast payouts so thumbs up for them, thats the main reason I join in some casino, express withdraw, good customer support are two main reasons will I be playing in some casino or not.

Dont know much about Cadoola casino since they are new to me and I wouldn't open account here if their sister casino I believe it was Malina Casino which has sent me offer from this guys if I open account here will get 20 free spins on Immortal Romance game.
Seeing their site , nice looking one, as for the bonuses I see plenty of them I guess the player needs to choose from would he/she take 160% or 100% and another reloads offers as a 50% reload attached with some free spins.

Well when it comes to bonuses wagering is not that friendly, actually I dont see it as friendly, because wagering X 30 the bonus and the deposit made, not for my taste at all. But still if we want to play with their bonuses must read and honor their terms and conditions.
While I opened my account and the catch to get those 20 free spins was I needed to contact live support agents so they can add me manually.

I contacted them and their live support are nice, friendly with decent knowledge. Thought I will wait long time till add me those free spins but on my surprise they were added very fast, I think it was in minute or maybe less. I still haven't deposited here and the main reason what I have read about their bonuses. I surely don't like the fact that I need to contact them via email or live support so they could add me the bonus, sorry but I am a player which wants if deposit was made the bonus to be added automatically, right away not to wait hours for that.

Big choice of games, friendly chat, very fast withdrawal time
the best casino I have known in years!!

There is nothing more disappointing than an unfortunate encounter in an online casino right at the first moment after depositing,. Read along!

I signed up and went right and read the casino bonus T&C before depositing, Here's what stated in T&Cs:
"3. In order to obtain the bonus, you need to contact us via livechat or via em-mail: [email protected]"
So far so good, I deposited and went to livechat asking for the bonus to be added, the chat support threw this at me:
" Now i cant add bonus. All bonuses are added manually by our senior manager starting at 10:00 GMT + 3, please contact Live chat within the specified period for the bonus to be added. "
When confronting him about what is in the T&Cs , he then in a not-expected manner terminated the chat.
What is point of asking to contact live-chat if the live-chat can't solve this simple question? I will let you decide if this casino worth depositing and playing at. For me it's just regret.

Absolutely nothing. Not even layout itself. I would have given it 0 star if if I could.

Makes you send written requests WITH a reason to get you self-excluded. No casinos on earth do that. Normal operating casinos have "self-control" on their website so us players can set limits instantly. Live chat says send Email with a reason, I don't need a reason to have my account closed under Responsible Gaming policy. Avoid at any cost.

I am very satisfied with the site and the selection of games. Exactly according to my taste. Many "books" from amatics and playNgo and many other good games. Even support in the chat is very good. Worse it is with account verification in financial department. I have similar experiences as players over me. I write something to the negatives.

So far, I give Cadoola 9.5 from 10 for this moment.

I have many casino accounts, but I haven´t such a problem with my account verification. I first asked for ID and prtscr of Netellen account. (personal data + account number). I sent it 2-3 times because I couldn´t find them together. Then they asked a selfie with holding my ID. (I haven´t seen this before just checking my netellen account). After doing this, they will give another day for verification and ask for bank details. I don´t understand that anymore, since I sent the money out of my netellen account.

It all came to me as a stretch of time and I wrote in the chat a few lines. Eventually, after 5 minutes, they wrote from financial dep. that I cant use netellen becose is unavailable, and I have to do a bank transfer and the money will immediately send me.

Not to this problem I give 10/10 because, according to my experience, I will definitely put another money in this casino

Good casino, good choice of games. I found all my favorites slots.
Good customer support, verification and withdrawal well spent without problems.

Account verification takes a little time, maximum 24 to 48 hours but the withdrawal is fast.

Cadoola Casino is one of the latest casinos to come online, owned by Araxio Development N.V, but unfortunately, Araxio group of casinos are not really to my liking, this Cadoola Casino included. Well, honestly speaking, Cadoola may have been the exception and become one of my favourite casinos, but subsequent turn of events changed all that - more on this a little later on.

The Welcome package was quite irresistible for me when I saw its promotional email. It was offering a standard 100% deposit bonus but with 200 free spins, spread over 10 days, so that's 20 free spins a day. Argh! I have never liked this sort of splitting offer - I always prefer all 200 free spins in one go! Hehehe. But, I took up the offer anyway, since I couldn't find any better offer anywhere else. Got myself registered, made my first 20 EUR deposit, but had to claim that 100% bonus from their Live Chat host - a slight inconvenience for me, which I also do not generally like at all. This bonus money should have been credited in automatically!

There's an excellent selection of games available at Cadoola Casino, with lots of game providers in the list, so finding your favourite game to play wouldn't pose any problems, in most cases. However, none of the provider's games are complete, so a few games would be missing out, like my favourite Supe It Up game from Microgaming, for example, but thank god my current favourite game wasn't Supe It Up anymore, so it didn't upset me much, not like before, hehehe.

If you have played at any of the other Araxio casinos, then you would know that the free spins are given on the game Eastern Goddesses, at 0.06 bet a spin! Argh! I don't like the game, and I didn't like the ridiculous 0.06 bet per spin, so I requested for a change of game, and thankfully enough, the Live Chat lady host was kind enough to have it changed to Dragon Kingdom, a much better game! However, I didn't play off the free spins first, preferring to keep it for a second chance should I lose all my deposit and bonus money.

Well, luck was with me on that day, and my favourite Finn And The Swirly Spin was playing wonderfully well! After almost one whole day and night of playing, I finally had a nice 160 EUR win in my balance, after completing the wagering requirements on the bonus amount. My first attempt at a withdrawal couldn't go through, as I had to cancel the free spins offer first, but after having that done, my withdrawal claim got through without any more problems. Ah! That was what I thought, but I was damn wrong!

After a long 3 days wait after making that withdrawal claim, the casino's KYC Department requested for my documents for verification! Why it took them 3 days to do that was beyond my comprehension! But that's not all of it - they never acknowledged receipt of my documents, my emails to their Support Team never got any replies, making the casino's customer support service a real nightmare! Only their Live Chat service was reliable enough and seemed to be working! A real big disappointment!

But as I soon found out, my nightmare at Cadoola Casino had only just begun! My documents got rejected and my withdrawal claim was declined, on the basis of having a duplicate account! What the argh! When that didn't worked out several days later, they then said that they couldn't identify my Neteller account as belonging to me! Sheesh! In all my 17 years of playing at online casinos, this was the first time I had ever been accused of such! Worse still, I had to submit several more additional supporting documents to proof otherwise, which never got acknowledged for its receipt, but after 5 long weeks of delaying tactics, the casino finally approved my documents and paid me my due win! All thanks to Askgamblers Complaints Team and its AGCCS services! Otherwise, only God would know how much longer my ears would be billowing smoke! Hahaha.