Cadoola Casino Complaints

Deliberately delaying withdrawals

I contacted customer support because more than the 3 business days specified in Terms & Conditions have passed since I submitted my withdrawal requests, yet they still have not been approved. According to the customer support, the delay is caused by the payment processor. However, the attached image clearly shows that the reason lies elsewhere.

Unresolved

€607

Cadoola casino stalling withdrawal

Hello,

I am trying to withdraw 500PLN since 29.11.2025, I had withdrawals and deposits previously. I am verified, live chat can only copy and paste messages about high volume of transactions right now. T&C says about maximum of 72 hours in business days, it's like 90 hours now and nothing happened, I didn't even get any email about it, just the copy and paste messages on live chat attached below. I attached screenshots from live chat and from withdrawal menu.

Resolved

zł500

Profile verification delayed payment

Hello, on 16.09.2025 I played Casino Cadoola. I managed to roll over the bonus money and I had 88,000 CZK left, I put part of the money into a withdrawal. After About 20 days, I had a message from Casino Cadoola that they wanted verification. They wanted ID, Skyc of faces, background photo of Casino Cadoola with ID and Skrill account statement. I sent everything. After a week they wanted a statement from the Skrill account again and after a week they wanted a statement from the Skrill account again. The Day before yesterday it appeared that I should verify myself again, but it is not written how, so I wrote to support and they referred me to [email protected]'s been going on for a long time, and it seems to me that they're just trying to delay the selection, that's why I'm writing here, thank you < full name removed >

Resolved

Kč88,000

Not paying out a withdrawal after a week

Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

Resolved

€40

Not closing my account after multiple requests

I feel the delayed withdrawals are a scam at all Stellar Ltd operated sites. They just keep delaying payments for weeks at times. For this reason i decided to close all my accounts on their sites.

I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

Resolved

Money is gone attached the proofs

Hello, I have won an amount of 5000,18€ with the Cadoola casino, I could withdrawal 2500 €, it was not possible to take out all at once, the next day I log back in to my account and what do I see that there is only left +/- 270€ (?!), I have send several emails, messages, the live support, but nothing helps, finally I have the history! You can see that the money isn't played, but it's gone! The vip manager, she doesn't answer anymore, nobody...... I don't know what to do, can you please help me?? I sent you the screenshots of the history, for sure you see that the money was there and next day it was gone! I have more screenshots, almost of everything, I can send you everything that you would like to see.. There were still 2915.15 euro in my account, what can I do please??

Kind Regards,

< first name removed >

Rejected

€2,915

Bonus wager never ends

This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

Resolved

€1,000

Is unable to block my account

Cadoola Casino is unable to block my account even after 2 months of constant urging, emails and requests on live chat. I have problems with gambling addiction and I want to block my account, in my opinion the casino's actions are against good morals and they violate their own terms and conditions. Can you please help?

Resolved

Verification of bank account

Hello i have problem with verification all documents get accepted only bank statement is canceled like 3 times i try to contact them but they not giving me clear answers I also send more documents via email but they don't reply i ask them what account number statment they want but they don't answer because i was using different for deposit and different to withdrawal also i wan making deposit via bit coin can u help me with this ? Is 4000e

Resolved

€4,000

Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

Resolved

Ft200,000

Withdrawal way past normal processing time

Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos

Resolved

$375

Waiting 6 weeks for 1st withdrawal

On the 12th of May, I requested my 1st withdrawal from Cadoola Casino and 6 weeks later I am still not only waiting for that withdrawal - I am still waiting to be verified. I submitted documents as soon as they were requested. Cadoola's financial department is unimaginably slow and communication with them has been incredibly difficult. They only seem to respond to any email once a week. As you can imagine that makes verification very difficult. I've been in contact with Cadoola representatives many times in live chat and they seemed unwilling to help and accelerate the process. They just tell me to wait.

My 1st withdrawal attempt was then canceled and money put back into my account and now I am unable to make a new withdrawal request as attempting to do so now gives an error "Withdrawal action has been restricted by the group"

I have been very patient but at this point, I have no other alternative but to lodge a formal complaint. This has been a horrifying experience and is completely unacceptable. I hope this complaint can go some way to compel Cadoola to act with some much-deserved urgency regarding this matter.

Resolved

€300

Hard to reach

Greetings. My name is Zoltan Kulak. I would like to make an official compliment against cadoola casino. First of all i would like to inform you that english is not my mother language. I registered an account and I’ve won some money. To cash out I need to provide documents which is totally fine. The casino gave me 2 e-mail adresses [email protected] and [email protected]. I’ve sent them every information but their e-mail is unable to recieve any more letters. I got error messages that “ The email account that you tried to reach is over quota”. I’ve sent the informations like 40 times but they never get it. I can provide u every information, screen shots, error messages. I’ve tried to contact them from 3 different e-mails just to be sure the problem is not from my end. I tried to contact with their live support but they are not intrested. They are very unprofessional and they simply just disconnect me from the chat without a word. I am a decent player, I only want what is legally mine. I can provide u any information you need to prove my right.

Resolved

Reopened my account after permanent self exclusion

On 23.1.2018 i sent an email to cadoola casino asking for my permanent self exclusion due to gambling addiction. Having received the request they did so.
On the 10th of may 2020 I asked if they could reopen my account and and they told me that they could if I send them the following email which I was supposed to copy and paste and send to them (I will attach it to the files.) after having done so I immediately was reinstated my account and able to play once again.
This is a serious breach of player protection as a compulsive gambler cannot always stay strong and resist the urges, that is why when you permanently ban yourself there should not be any scenario under which it should be reopened. I have now gone unto lose an additional 230€ due to this.
This situation should not under any circumstances be allowed or tolerated.

Resolved

€230

Verification issues

Hello dear, I will start from the beginning. I registered in this casino, took the Agcoin bonus, fulfilled all the requirements for wagering, made a minimum Deposit from the Yandex money payment system, created a withdrawal request. It took about 2-3 hours I wrote to support on the site: "Hello please tell me how long to wait for the payment? Perhaps I need to send the documents for verification? "I was told that the financial Department has considered my application and that I expected 3 working days. An hour later, a message came to the post office, it was indicated that I sent, a photo of my passport, a Screen shot of the Yandex payment system with all personal data, and a receipt for payment of utilities. I sent passport photo, a selfie with a passport and a casino, and screen shot of Yandex money with privat all the data sent, and instead of a receipt for payment of communal services I was told that any document will be suitable where the address that I specified when registering, I also sent it. I am not the owner of this apartment, I just pay the rent, because I am not the owner, I can not provide a receipt where my name will be. When registering, I indicated the address where I currently live, as mentioned above, I sent a receipt on the intercom with this address. Eventually
they do not want to pay about 28$ us dollars, just come up with something new every time, I have repeatedly confirmed my identity and that I made a Deposit from my personal wallet, I'm not the first day in gambling, I know all the nuances, but this casino is just looking for a lot of reasons not to pay me. I can provide all the evidence, I can confirm my identity in any way once again you Administration of this site, please solve my problem. And sorry my bad english. Thanks

Resolved

$28

Delayed €200 payment for more than a month

I have made more than 7 of deposits and after winning from 20euro to 200euro I have requested a withdrawal after more than 10 deposits. First they have cancelled it and told me wrong number card and I need to wager each deposit 3 times before I can make a deposit which is weird, anyways I did that and requested a new withdrawal using the same method I had used to top up my account.

First they say each withdrawal takes 3 days working to process and then they said 24 -48 hours on pending and they work 8 hours a day not including weekends. so one withdrawal in weekdays will take three working days.

Anyway I have waited three days and got an email that my withdrawal have been canceled 3 times like that because the payment method I had choose to withdraw (which by the way was same as deposit method) is unavailable.

An agent in chat told me (after lots of back and forth) that no reason to cancel my withdrawal request and i sent the transcript to my mail. But i do not have that :)

Verified account took more than 1 months. Deposit just 1 mins for any payment you want. But Withdrawal more than 1 months :)

1. So my questions are if the withdrawal method is not available why it is showing on the website why I can make a request using it?

2. I have already passed the waiting time for withdrawal requests only 20eur to 200eur.I don't want to wait any longer and start all over. take responsibly for your mistakes or flaws.

4. Why you are not consistent, one agent says I don't have any mistake to u cancel my withdrawal requests.

Resolved

€255

Missing Visa deposit of €100

On September 21st in the morning, (approximately at 7.22 AM Finnish time), I made a Visa deposit of 100 euros to Cadoola Casino. There was, anyway, some technical issue; the 100 euros was debited from my Visa card, but it never arrived to my Cadoola gaming account. Later that morning I made also a Trustly deposit to cadoola, and it arrived there normally. So the 100 euros was debited from my Visa, but it never showed up in my gaming account; also it was never returned back to my Visa account, either. I am asking you kindly to return my 100 euros to either my gaming account, or back to my Visa account. Both options are totally fine with me. The point is, to get my money one way or another. After the deposit, first it said in my casino account that the Visa deposit is "pending"; now it says, that it is "canceled". It is anyway debited from my Visa account and it has never returned back there. Please help!

Rejected

€100

Giving me a hard time with 1,999 CAD withdrawals

I have made couple of deposits and after winning I have requested a withdrawal. First they have cancelled it and told me I need to wager each deposit 3 times before I can make a deposit which is weird, anyways I did that and requested a new withdrawal using the same method I had used to top up my account (iDebit).
Now another problem daily limit withdrawal amount of 750 CAD. So I had to wait 24 hours to withdraw another 750 and one more day for 499 (Total amount 1999).
First they say each withdrawal takes 24 hours to process and then they said 24 working hours and they work 8 hours a day not including weekends. so one withdrawal in weekdays will take three working days.
Anyway I have waited three days and got an email that my withdrawal have been canceled (so far I had requested 2*750 CAD) because the payment method I had choose to withdraw (which by the way was same as deposit method) is unavailable and that I need to choose Ecopayz.
Now the problem is in order to be able to withdraw using ecopayz I need to deposit again and wager my money three times again.
an agent in chat called Sophie told me (after lots of back and forth) that I don't need to deposit and can make a request and left the chat.
But I can't withdraw and I have to again go through to the 750 stupid daily limit.
1. So my questions are if the withdrawal method is not available why it is showing on the website why I can make a request using it?
2. If the withdrawal method is not available why the same deposit method is available?
3. I have already passed the waiting time for 750 daily limit. I don't want to wait any longer and start all over. take responsibly for your mistakes or flaws.
4. Does it take three days to share that iDebit withdrawal is not available
5. Why you are not consistent, one agent says I don't need to deposit using Ecopayz and the other says I have too

Resolved

$1,999

Refusing to verify account and process withdrawal

I have a small 33 euro withdrawal request at cadoolla after playing a free spins bonus, and It is 2 weeks later and 15+ emails back and fourth where I have given them all the documents they requested and I am still unable to verify my account.

They are asking for selfies with old expired debit cards from 6/8 months ago that I no longer have. I informed them of this and how it was impossible to retrieve a 'selfie' with a card that has been thrown away, and their support told me to get a letter from my bank stating that I am the owner of these cards. I have provided them with this letter, only to be replied again asking for "" A selfie photo of yourself holding in hands credit/debit card XXXXX". I have already informed them that is impossible, because I threw that card out for it was expired/no longer in use. I don't know what to do now and I am tired of wasting time every day speaking and waiting with their chat, so I have come here to voice my complaint.

Hurdle after hurdle and delay after delay, which I bet they apply to their entire user base, and alot of the time will result in people giving up attempting to retrieve their winnings, or simply playing them out and losing them to the casino in the time they are being delayed. No doubt the employment of this policy nets them some long term profitability by shorting out customers using inconvenience in an attempt to make them fold, or give them more opportunity to lose away their winnings out of boredom instead of withdrawing. Underhanded and despicable unfair tactics employed by a casino that clearly does not value its customers, but only sees them as something to exploit.

I am able to provide all the email exchanges between myself and the casino, as well as all types of verification documents and details. I am however, unable to provide a 'selfie' with an expired card that I last used at the casino because those cards are old and gone. They told me that it was fine on support chat, and to send a letter from the bank stating that I am the owner of said cards, which I have done. Now after sending this, they are now asking for the selfie picture again, and they are disputing the legitimacy of my paper statement from the bank, and asking me to get a physical copy and 'take a photo' of it. For the record, the letter has a contact number on it to the bank which they refuse to call.

I'm tired of dealing with them so I have come here to find more help because I feel like I am being abused by the operator and they are placing every hurdle possible between me and my money.

Resolved

$33

Degrading my max limit per withdrawal and slow payout

I had a big win over at Cadoola a couple of weeks ago and my account is fully verified here. The problem is that they decided to degrade my max limit pr withdrawal from 500 euro to 300 euro, with no reason. I have asked several times for the casino to provide a specific reason, but they wont answer my question.

Also the payments are for some reason really slow, only paying out every other day. This makes it max 3 withdrawals pr week, and every other week will only be 2 withdrawals due to the 1 whole day delay between them. That makes it 900 euro max a week. The welcomestatus on the page clearly says 6000 euro max a month, but i will never reach that with this much delay between each withdrawal.

Ive recieved my first withdrawals of 300, 200, 300 and 200 euro. They told me that i needed to contact them to get a new paymentplan for the next withdrawals and the reply i got was that i will get an answer within 24 working hours.

In my calculation, it will take upto 8 months to withdraw my full balance as of now. This is a horrendus long time for a payout to be completed.
If the rules according to accountlevel was followed, it should not take more than 4 months to complete it.

I hope Cadoola can come up with a good solution to how i can get my withdrawals according to their accountlevel rules.

Resolved

€21,500

Unable/Not Allowed to withdraw

On the 6/12/18 i deposited BTC which converted to 12.61 Euro and played for some time & won 40 Euro i attempted to Withdraw via deposit method (BTC) only to be cancelled due to not being fully "verified" as they did not accept my proof of address documentation & not having a "utility Bill" but i sent in more documents and was finally successfully "verified"

I then attempted to Withdraw my winnings via Deposit method (BTC) only to get email stating the withdraw was cancelled and they no longer support BTC...

So now to withdraw i would need to send another 20 Euro via Card and withdraw the lot (60euro) wager free, so i done that on that on the 13/12/18
(my card is Mastercard and was visible as an option when i clicked withdraw)

I now get an email stating the withdraw was cancelled because they do not support my card (and its no longer visible as an option)

I do not have a VISA... and was told by livechat i should goto my bank and sign up for a VISA not going to happen.

They do not accept Ecopayz or Payeer for Australian players so i am out of options of collecting winnings/money as VISA is only option given to me.

They accepted my deposit via BTC & they accepted my deposit via Mastercard so i should be able to withdraw without needing to sign up for a new card that has fee's

(NO bonus was used)

plz assist any way you can AskGamblers

Resolved

€60

Unjustly degrading my payout plan, still owes me 170,000 SEK

I have huge problems with getting my withdrawals from Cadoola. It´s a nice casino with great games but their rules regarding VIP levels is really sketchy and you don´t get any clear answers. But my biggest issue is the withdraws, you get mail with a payout plan that they constantly changes? I still have 170 000 crones to get out from Cadoola and I have to write them every day to ask for the payouts and time after time the canceled my payouts. I had a really big winning and decided to spend it on the casino, but it seems like they do not consider my winnings as transactions in to my account so they degraded my vip level and again changed the payout plan. When talking to a female vip consultant at Cadoola she said that I need to put more money into my account to get my withdraws. Cadoola is a nice casino but their withdraw policies doesn´t work and I wonder when I will get my 170 000 crones? And again how does your vip levels work can you please give an clear answer.

Resolved

kr170,000

Withdrawal claim declined due to unproven duplicated account accusations

On 9th February 2018, I signed up at Cadoola Casino and made a 20 EUR deposit to claim its welcome bonus of 100% and 200 free spins. I got both the bonus money and the free spins, but I didn't play the free spins at all, simply because I had wanted to play with my deposit and bonus money first. The free spins would only be used as a 'second chance' for me if I happened to lose all my balance. With 40 EUR in my starting balance, I played on my favourite game, Finn And The Swirly Spin, all the way through from start to finish, with bets from 0.10 up to 0.50 EUR only, and finally ending my play the next day (10th Feb local date) with a 160.06 EUR balance after completing all the required wagering. I couldn't make a withdrawal because the free spins were active in my account, so I requested them to be cancelled via their Live Chat service and got that done. Then I made my 160 EUR withdrawal claim, registered as on 9th February 2018, Casino time. 3 days later, an email came from the casino's KYC Department, requesting me to submit my documents for their verification and approval. I submitted my ID, Bank statement and a screenshot of my Neteller account, as requested. A reply came back several days later requesting me to submit the last 3 months transactions of my Neteller account, and I promptly submitted that too. Why they needed my 3 months Neteller transactions record is beyond my understanding, as no other casino has ever requested for such documentation, and I do have hundreds of active casino accounts! Today, on the 22nd February 2018, I logged into my account at Cadoola Casino, with the intention of getting an update on my account verification and on my withdrawal claim status from their Live Chat service. To my great surprise, I was then informed by the host, Tatyana, that my withdrawal claim had been rejected and has been cancelled, due to a duplicate account! My 20 EUR deposit was returned into my cash balance account, and I was told to make a withdrawal of that 20 EUR, and my account would then be closed! Firstly, I currently have hundreds of active casino accounts everywhere, and I have not even try to make a duplicate account anywhere! I am well versed with casino's T&C and Bonus Policies, and I am also always aware of any restrictions on my country. I played my deposit and bonus money with small bets all the way, so no rules were ever broken. The withdrawal claim was only made after I had cancelled the active free spins in my account, via the assistance of the Live Chat host, so everything was in order. To reject my withdrawal claim on the basis of a duplicated account, with no proof shown or given to me, is totally unfair and absurd! Unless of course, if I had opened an account at their casino some years back, which I cannot remember if I did, but even so, that account would not have been used at all...if indeed I had forgotten about opening that account, which is unlikely! As far as I know, Cadoola Casino was a new casino to me, and I had signed up at the casino for the very first time, simply to claim their welcome bonus and 200 free spins. I was also informed by Tatyana, the Live Chat host, that their KYC Department had sent a withdrawal rejection email to me on 17th February 2018, but I have been checking my email box daily, everyday, both the Inbox as well as the Spam box, but no such email from their KYC Department was ever received by me! The last email from them was the one requesting to submit my last 3 months Neteller transactions record, for which no receipt reply or any other reply came back from them! That was about 4 days ago, and that initiated my logging in today, to get some update info on my situation. I have not attached anything as proof of what I have said, simply because I do not have that withdrawal rejection notification email, and everything else were told to me via their Live Chat host, Tatyana, today. Yes, I do have active accounts at their sister casinos like BoaBoa and Yoyo, including at Casinia and Malina Casinos, but these separate accounts do not ever implicate a duplicate account at Cadoola Casino! So I don't think that the withdrawal rejection by their KYC Department has any basis at all, unless they can show proof of that 'duplicate account'. As I have said earlier on, I cannot remember if I had opened such an account at Cadoola Casino, because to me, it was a new casino, which I have yet to get registered at, in order to claim their welcome bonus package.

Resolved

€160

Will you ever pay my €7,700 withdrawals?

Hello i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller. I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents. After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did. So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account. After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it. And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year. I sent they way more then they need and also are in my opinion allowed to get! So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything. So im still waiting for 7700 Euro! Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before. I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this. Greets and thx Jonas < surname removed >

Resolved

€7,700

Cadoola Casino Complaint Stats