Cadoola Casino

Liebes Cadoola Team,

Liebes Askgamblers Team,

am 03.07.2022 habe ich eine Auszahlung in Höhe von 800 Euro vorgenommen.

In der Regel dauert die Auszahlung nur 3 Werktage in besonderen Fällen 5 Werktage.

Aktuell dauert die Auszahlung bereits 7 Werktage. Der Kundensupport hat hier immer nur einen vorgefertigten Text und hilft hier auch nicht wirklich weiter. Da Sie laut eigenen Angaben, keine Möglichkeit haben, die Daten einzusehen. Komisch nur, dass früher, das cadoola Team immer sagen konnte, wann die Auszahlungen geplant werden.

Heute hatte ich das erste mal das Gefühl im Support, dass mann mich anhört. Ich weiß nicht, ob Sie mir das nur so schreibt oder ernst meint. Weiß ich nicht.

Warum dauern die Auszahlungen aktuell so lange ? Warum hat der Support nur einen Standard Text ? Ich bitte darum, dass mann die 800 Euro an mich überweist.

Dankeschön und viel Gesundheit an alle.

M.

Hello,

I am trying to withdraw 500PLN since 29.11.2025, I had withdrawals and deposits previously. I am verified, live chat can only copy and paste messages about high volume of transactions right now. T&C says about maximum of 72 hours in business days, it's like 90 hours now and nothing happened, I didn't even get any email about it, just the copy and paste messages on live chat attached below. I attached screenshots from live chat and from withdrawal menu.

Hello, on 16.09.2025 I played Casino Cadoola. I managed to roll over the bonus money and I had 88,000 CZK left, I put part of the money into a withdrawal. After About 20 days, I had a message from Casino Cadoola that they wanted verification. They wanted ID, Skyc of faces, background photo of Casino Cadoola with ID and Skrill account statement. I sent everything. After a week they wanted a statement from the Skrill account again and after a week they wanted a statement from the Skrill account again. The Day before yesterday it appeared that I should verify myself again, but it is not written how, so I wrote to support and they referred me to [email protected]'s been going on for a long time, and it seems to me that they're just trying to delay the selection, that's why I'm writing here, thank you < full name removed >

Hello, I have won an amount of 5000,18€ with the Cadoola casino, I could withdrawal 2500 €, it was not possible to take out all at once, the next day I log back in to my account and what do I see that there is only left +/- 270€ (?!), I have send several emails, messages, the live support, but nothing helps, finally I have the history! You can see that the money isn't played, but it's gone! The vip manager, she doesn't answer anymore, nobody...... I don't know what to do, can you please help me?? I sent you the screenshots of the history, for sure you see that the money was there and next day it was gone! I have more screenshots, almost of everything, I can send you everything that you would like to see.. There were still 2915.15 euro in my account, what can I do please??

Kind Regards,

< first name removed >

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks