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Cadoola Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 52 reviews
4.8/10
52 reviews
Complaint Response 23 complaints
2 days avg. 23 complaints
What we like
  • 0-24-hour withdrawal timeframes
  • Mobile-friendly design
  • Multi-lingual live chat open 24/7
  • Multiple withdrawal methods
  • No account needed for playing in the casino
What we don’t like
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cadoola Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://cadoola.com/en/
Established
2017
Licences
Estonian Tax and Customs Board, Anjouan Gaming Board
Company
Affiliate Program
Languages
English, German, Hungarian, Norwegian, Polish, Portuguese, French, Finnish, Italian, Spanish, Slovenian, Slovak, Czech, Greek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Cadoola Casino is an online casino that offers video slots and casino games from multiple gaming providers. Members can enjoy titles from the likes of Microgaming, Yggdrasil, Play'n GOQuickfire, Pragmatic Play, Evolution Gaming and others. Games can be enjoyed through a web browser or on the go and the site can also be reached in several languages. Cadoola Casino is licensed and regulated by The Philippine Amusement and Gaming Corporation and the Estonian Tax and Customs Board.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, United Kingdom, Bulgaria, Iran, the Netherlands, Ukraine and Curacao. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen. The full list of restricted/allowed countries can be found under ‘More Casino Details’. 

Mobile Gaming

Cadoola Casino is also available on the go. Members can use their mobile casino to enjoy a selection of their finest games on smartphone and tablet devices. No app is currently required as players simply need to log in through a compatible mobile browser.  

Security and Fairness

Players can also rest assured personal and financial details are secure as the casino uses a high level of encryption and industry-standard firewall services. 

A random number generator is also used to ensure all games remain fair and random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Cadoola Casino. Learn more about complaints.

Show all complaints
Cadoola Casino - Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.


At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.


Thanks

staus Resolved
Ft200000
Cadoola Casino - Withdrawal way past normal processing time
Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos
staus Resolved
$375

Complaint Statistics

Resolved 21
Avg. Amount $ 3,180
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Review this casino

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Player rating
4.8/10 52 reviews

Top reviews from our players

They have this weird rule which I didn't know, you have to wager your own money (I repeat it again your own money not bonus) three times before you can make a withdrawal. I had deposited 105 dollar and I lost it. then I've deposited 100 dollar and I won 150 and I wanted to cash it out. They didn't approve it and said I have to wager the last 100 dollar 3times before I can make a withdrawal. Well I had to do it and obviously I lost it all. I have never seen 3x wager for your own money. I have played in lots of casinos and never seen such a weird rule. so careful if you deposit 1000 dollar you have to wager it 3000 for you to be able to make a withdrawal.

Dear valued customer, Thank you for taking the time to review our website! We highly value your opinion! As you kindly mentioned, minimum rollover is the part of the Terms&Conditions, which was added according to anti AML regulations. However, from our side, we can assure you that we will work harder to improve our service and your review will not left unnoticed. We also want to add, that a non-deposit bonus is waiting for you. Just contact our Support Team to receive it! Should you have any other questions or concerns do not hesitate to contact our team, please. We will be happy to help you! Best regards, Cadoola.com Administration

user avatar

Nice casino, good selection of providers and games, good customer support.

Withdrawal is a horror. After high stakes and a great profit, I wanted to withdraw. There is no possibility to upload the documents directly on the website. The documents were not requested until after I asked what was needed for the payment. The sum of the daily payout was 800, - EUR on the first day and then only 500, - per day (you will automatically be downgraded on payout). The casino needs 3 WORKING-days for each withrawal to clear and only 3 payouts can be open at the same time.
Can't set limits of deposits and losses - just by chat or e-mail.
Out of stupidity (and the long withrawal-time), I almost gambled away the entire win and closed my account as a consequence. (Translation with Google)

Dear Sylvia, Thank you for your review. We appreciate your opinion and try our best to improve our services. We understand that being able to withdrawal winnings in an easy and convenient manner is something that our players value, so we always strive on having withdrawals processed as quickly as possible. We’re working on the fast procedure of uploading the documents to the website, so this will be launched as a new platform in the nearest time. Regarding your personal case, we have checked your account and see the following: Financial Department received your withdrawal request 18.03, and the same day sent you the verification request. Documents were received 19.03 21:36 GMT+3, right after your account was verified on the 20.03. Please note, that the account was verified only on the next day, due to Financial Department working hours 10:00-19:00 GMT+3. 21.03 your withdrawal in the amount of 800 EUR has been successfully processed. We’re truly sorry for the inconvenience caused, and that you made a decision to close your account. We will be happy to see if you decide to continue playing at our site, and assure you that with the account verified your next withdrawals would be processed as quickly as possible. Best Regards, Cadoola.com Administration.

user avatar
Inactive user
2/10

Id love to play there time to time. Had some loses and wins aswell.

But what is really painfull is withdrawals! I won like 2000, then immedietaly they lowered my status to Classic, so you can withdraw just 500 every 24hours. Before this win it was like 1000 daily = so they want you to lose this money back. The more you play and more you win, the lower status you have. There is such a no reason to play.

Well thats not all. Im waiting for my withdrawals for more than a week and still nothing. I could not contact them via phone, it ends automatically everytime.

No contact to manager.

And the worst thing is: now with my cashout problem i was reading terms and cond and there is a note 10.2., that players from czech republic are not allowed to play NETENT games and i still can play them. How is possible that they let me play them and lost mobey on them?

Time to contact gamblin commission or money back

Nice casino. My favourite slots, fast deposit and really fast support. Im very happy

The Casino is pretty good, looks upto date and all was good except withdrawals

Removal of withdraw options after deposit, forcing me to open a new bank account to get a VISA just to withdraw!
if your thinking of playing here get onto live chat and make sure options you use are available to you or it could be a headache..

Inactive user
2/10

The withdrawal limit is sick. 500$ every 48h. I hade 70k win.
When Will i receive them IF only 500 every 48h. They wait so you Will lose your winning. I was happy when I win but after the withdrawal processes I know they Will make everything to make you lose you winning.

Dear valued customer, Thank you for taking your time to review our website! We have checked your activity on our website, and saw, that the biggest win in the process of the game was 571 euro. Moreover, the last time you played on the 27th of May, 2018. Could you specify the exact time when you had such winnings so we can provide more detailed information for you, please? Looking forward to your reply. Best regards, Administration of Cadoola.com

user avatar

Great site to play on. I do not understand the negative ratings here.
Site layout is great, you got enough filter to find your favorite game fast. Live Chat is friendly, always available and gives helpful and fast replies. Great range of games and fluent gameplay.

Now to the important stuff- verifying and withdrawing money. I initiated the withdrawal process in 06/12/18. It was my first deposit. After knowing online casinos well, I asked the support for the required KYC documents. I submitted them in the morning on 7/12/18. About 8 hours later my documents got verified and my first withdrawal got approved. Now I am waiting for monday to receive it in my bank account, being sure it will arrive.

Thats how a casino should handle withdrawals. Looking forward to their future withdrawal speed and hoping it'll be as lightning fast as the first one.

I'm not a big fan of the 6000€ withdrawal limit per month with "Welcome" VIP-Level. If they could raise that limit, I would give 10 stars.

- Good design and good selection of games
- Lots of providers and deposit methods
- Fast and friendly support
- Good bonuses

- Should be a registration bonus to try out the casino
- The wager is average, but could be lower

Dear valued customer, Thank you for your review, and we're happy to hear the opinion about our project. We're always working to improve our services for the customers, and we will take into account your comments in the further development of the Cadoola Casino. Also, you can always contact our customer support in Live Chat 24/7 or send us an e-mail at [email protected], if you have any questions or need some help. We're glad that you play with us! Best regards, Cadoola Casino Team

user avatar

Good selection of games. Easy to earn Elite status and receive a 15% ongoing cash back.

This casino does not deserve to have such a high rating. Their KYC process is absurd and they will drag it on for days regardless how quick you are to respond to their KYC demands. And they kept asking for a copy of a credit that was cancelled and disposed off and thus dragging the process even further. Eventually I gave up and asked them to close my account after playing my pending withdrawals back to them - I blaim my self for not having the discipline to leave the withdrawals alone. But then again, its their job to honor player winnings and not leave their customers hanging for the better part of a week. I dont mind losing, but when I win, I want my winnings in a timely manner.

Dear valued customer, Thank you for taking your time to write a review! The withdrawal requests are processed by our Financial Department right after the account verification, which is a standard procedure at casino websites. In order to verify the account, we do ask for the screenshot of a document, that confirms your identity and screenshot of the payment system you used to top up your gaming balance. You used a credit card to top up your balance and a relevant confirmation has been requested. In case you do not own the card anymore, you are welcome to provide us with any kind of official confirmation of it. Nevertheless, you can always contact our customer support available in Live Chat 24/7 or send us an e-mail at [email protected], if you have any questions. We will be glad to see you again in Cadoola! Best regards, Cadoola Casino Team

user avatar

Super casino:) one of the few casinos I rate as worth visiting. Impeccable contact in case of problems and these tempting bonuses.. :)

Cadoola Casino News

Read all news about Cadoola Casino, check for updates and stay tuned for exclusive bonuses.

Our Brand-New AG Coin Has Just Been Launched
AG News Our Brand-New AG Coin Has Just Been Launched

2019 is finally here and we at AskGamblers believe that the beginning of the year is the ideal time for innovation! Namely, the latest novelty on our website has just been launched and it’s called - AG Coin. Catchy name… but what is it? Hang around for a few minutes and you’ll get familiar quickly with this new functionality - we promise you’ll like what you’re about to read!AG Coin Is HereLet’s say you could go to an online casino and request additional cash from them. Well, guess what? That’s exactly what AG Coin lets you do!AG Coin lets you claim cash from an online casino through AskGamblers!As AG Coin has just been launched, our first exclusive partner is Cadoola Casino, which means you will be able to claim your AG Coin only from them for the time being.More specifically, Cadoola Casino has prepared 100 x AG Coins for their new players, each in the amount of €10 and they are ready to be claimed as we speak.But that’s only the beginning! Make sure you stay tuned so you can be updated on all the developments as soon as they’re live.How Does AG Coin Work?Very simple! All you need to do is go to the casino review, click on a button and claim your coin! And then what? You use the coin to play at that casino. The amount you get is intended for that casino only, so - be smart about your spins! The wagering requirement is, in most cases, only 1x which is pretty neat, isn't it!Kindly note that you need to take the Cadoola Casino's Terms and Conditions into consideration, as well.More Info on AG CoinHere are a couple more things you need to know about AG Coin:You can use the AG Coin a maximum of three times per month.You can use the AG Coin only once for the same casino.But don’t worry; we’re here to remind you, even if you forget.That’s it from us for today! We hope you’ll enjoy using our brand new functionality, so… go grab your AG Coin, have fun and good luck!

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