Cadoola casino stalling withdrawal

I contacted customer support because more than the 3 business days specified in Terms & Conditions have passed since I submitted my withdrawal requests, yet they still have not been approved. According to the customer support, the delay is caused by the payment processor. However, the attached image clearly shows that the reason lies elsewhere.

Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

I feel the delayed withdrawals are a scam at all Stellar Ltd operated sites. They just keep delaying payments for weeks at times. For this reason i decided to close all my accounts on their sites.

I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

Cadoola Casino is unable to block my account even after 2 months of constant urging, emails and requests on live chat. I have problems with gambling addiction and I want to block my account, in my opinion the casino's actions are against good morals and they violate their own terms and conditions. Can you please help?

Hello i have problem with verification all documents get accepted only bank statement is canceled like 3 times i try to contact them but they not giving me clear answers I also send more documents via email but they don't reply i ask them what account number statment they want but they don't answer because i was using different for deposit and different to withdrawal also i wan making deposit via bit coin can u help me with this ? Is 4000e

Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos