Bovada Casino

Account still disabled due to investigation since May 24 with 11000

$2,800

So during May of this year I went on a pretty good run with my baseball bets, and I ended up getting my account balance up to around $8,000. I tried withdrawing $4,600 on May 23rd, with the request being eventually denied. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documents have been received and verified. I logged back into my account and placed two more bets on two different baseball games ($750 each which made over $1,000 profit on each) and submitted another withdrawal attempt, also I'd like to mention that once I logged back in, I noticed they placed betting limitations on my sports bets. I went to sleep and woke up to both of my games hitting which was super nice, but when I tried to log in I got the dreaded "Your account has been disabled, contact customer support." Of course the withdrawal I placed after submitting my documents got rejected as well, and now it is July 16th, with no conclusion and each time I contacted them, I'm given a similar response. They ask for patience, which I've tried my best to be but honestly that kind of money could make a different for me big time. I'm aware of the situation because it happened to my friend's wife's account but her account got resolved in around 4 days. It's almost been two months with my account.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Bovada Account disabled after completing verification

$11,000

Hello,

I’m filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.

I deposited and played over the course of the last several months and successfully withdrew before. Recently, I won roughly $18,700, my biggest win ever and I tried to make a withdrawal.

On July 2, 2026, they asked for documents to verify my account, which I provided the same day. On July 3, 2026, my account was re-enabled after my documents were reviewed. Then on July 8, I got my account to 18.7k, and before attempting my withdrawal, I updated the phone number on my account because I was having issues receiving text messages. However, on July 8, when I tried to withdraw my winnings, my account was disabled again and placed under investigation. I received an automatic reply that my account is under review and have been told by live chat that I would receive an update within 24–48 hours, but that time has passed and I still cannot access my account or my funds.

I contacted their live chat throughout the process.

This is very shady. I hope this can be resolved and not take months like some cases, as I see so many cases like mine where people feel unsatisfied or scammed.

Withdrawal Declined and no reply

$18,700

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

Bovada Account Disabled after verification complete

$4,000

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

$4,800

Refuses to respond

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

$114,000

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Account disabled with 8200 declined withdrawal

$11,000

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

Confiscated winnings earned

$8,200

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

$3,000

Bovada Casino Complaint Stats

Resolved 332 / 509

Avg. Amount $6,797

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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Player Rating

3.7/10 ● 122 reviews

Top reviews from our players

Reallyfolks

5/10

Graphics nice, customer service response though with canned answers. Have no problem depositing by any method they accept. Phone support always answer

I'm going to dump a year worth of stats soon. I have seen that the stud game on average the dealer should only qualify 56% of the time and you have 50 50 to win with optimal strategy Now I was seeing consistently at bovada, ignition, cafe casino cause they use the same software the dealer was qualifying about 64% and winning 70%. Not sure related but when the license wasnt renewed that went up to 68% qualify and 70% win. I need a bit of time to get it in better format. And for those techies out there. The game has become adaptive like the it certification tests, meaning it cant be random as claimed. These people deserve no ones money

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Android device unable to apply bonus. Customer service was useless to help in any way. Was advised to deposit again and try to apply bonus again. Bullshit.

donotplaybovada

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I like their sports book odds but stay away from the casino an poker room

Poker is ridiculously rigged.I am not complaining just on bad beats on me but i consistently watched inferior hands win.Their software is set up to make people believe you can call with anything and you have a chance of winning.I have watched both in hands I was in and hands I had folded bizarre catches and routine bad beats.Straw that broke the camels back I lost flopping a flush (to TWO other hands also flopping a flush - the odds!), flopping a straight and losing to a flush and flopping a set losing to a full house on three strait hands.Then I flopped a full house in another tourney to lose in a one out 4 fo a kind.Just too many bad beats too often to believe it is legit!

Gambleramble16

1/10

The customer service couldn’t tell me why every time I hit a bonus it makes me refresh the page 3 times. Shame because I like the idea I like the ability it to play on my device but I hate being taken advantage of. Bovada has zero stars in my opinion any real casino would back up their games ..., therefore their I.T. Because it works like junk

Kornfed

1/10

Nothing because its impossible to be paid due to the bonus system they have

I have had an account since this was bodog. Deceiving bonus system, horrible customer service, games are corrupt as you will ALWAYS lose. Go to a REAL gaming website or casino

rob1234

1/10

NOTHING. They have absolutely nothing to offer and no redeeming qualities as a business.

Bovada is a complete predatory outfit which is saying a lot as far as casinos go. They spend lots of money publishing phony reviews and have a team that attempts to "scrub" the internet of bad reviews. The truth is this, they are nothing more than a con game in the most hopeless sense of the words. If you think you have bad odds at the casino they are far far far worst. They rig their programmable games so casino and poker games should be avoided at all cost. If that isnt bad enough, if they offer you a cash bonus for depositing a certain volume it is a complete robbery. To be able to withdraw your funds after taking a bonus offer you have to meet their terms of agreements. For example I deposited $500 and received $200 in bonus cash. I was not able to withdraw my funds as they explained it was winnings with their bonus cash and that means I needed to meet there wager term. The term was this, I needed to wager at least $21,000 to be able to cash out (EVEN MY ORIGINAL $500) but the most nefarious thing was certain games get credited differently and you have only a certain period of time to do so. In my case this was 3 months. For table games they only credit 5 cents for every dollar wagered (5%). Doing the math I needed to wager approximately $500,000 in a few months to be able get to withdraw my money, INCLUDING MY ORIGINAL DEPOSIT. It is legitimate robbery.

anu

1/10

I only like the platform. I thought it was easy to place a bet, however bovado is not a place to put your hard working money. First of all they take a certain %age everytime you make a deposit, however it is a scam and Fraud. Customer service is really *****. All they say is sorry for the inconvenience e.t.c. usual answer just like every other phone or cable company. Do not put your hard working money something that is overseas and you cant sue not take them to court

I dont like a lot of thing that bovado does. Trust no one in this life. Ppl told me it was a good site and pay on time. I say ok, I try it.. I deposit they took 10% deposits fee and then they refused to pay my withdrawal. It has been a month but all I hear is we sending according to your time frame. Idk what that mean and I have been waiting for a month. It say 15 to 20 days for a check to be mailed to you. This ppl very disrespectful on the phone. They help you if you depositing tho. But when it comes to cashing out good luck

patrid

1/10

Leadership boards are a great way of getting bonus fund to play around with.

Around 10% of the time you actually place and win bonus funds, the funds never arrive to your account. If you contact their support team, you'll either wait 2hours + for a phone response or an on-site chat representative that can "escalate" your problem. These reps will tell you that it will be reviewed within 24-48 hours. After a few days, you contact them and go through the same channels again with no resolution. This is straight up robbery.

press10gray

1/10

Bovad is an absolute joke. They changed my bet after I agreed to a minus 10 and switched title to minus 13.5 . They claimed I had slow internet and refused to pay me the winnings or refund my money. Do not bet with this site

Grandmaster84