Bovada Casino

Item: Bovada Casino
Rating: 1
Author: Bojana D.

Bovada Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 122 reviews

3.7/10

122 reviews

Complaint Response 510 complaints

2 days avg. 510 complaints

What we like

Large number of proprietary slots, table games, and video pokers
Derived from the famous Bodog brand
24/7 support via live chat, email contact form, and toll-free US phone
Protected with 128-bit SSL encryption

What we don’t like

Very few classic reel games and multi-hand video pokers
No third-party randomness audit seals on the website

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana D.

Bovada Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://casino.bovada.lv

Established

2011

Affiliate Program

Revenue Network

Languages

English, Portuguese, Spanish, Simplified Chinese

Casino Type

Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Deposit Methods

MasterCard, Money Transfer, Visa

Deposit Fees

Withdrawal Methods

Cheque, Fast Bank Transfer

Withdrawal Fees

Currencies

US dollars, Bitcoin

Pending Time

48-72 hours

Withdrawal Times

Bank Transfers 5-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG, Betsoft, Rival

RNG Tested

Progressive Jackpots

Game History Feature

Games

Bovada Casino features proprietary games that are also featured on their sister casino, Bodog. Some have been derived from Real Time Gaming software, but an increasing number of the games are completely original. Their library of video slots boasts over 20 titles, with the most popular games including Reel Blood, Witches & Wizard, and Cleopatra's Gold. However, those looking for a classic-style game are limited to a much smaller variety.

Those who enjoy table games have plenty to do at Bovada Casino. They currently offer 4 different blackjack games, 2 variants of roulette, as well as craps, Caribbean Stud Poker, Let 'Em Ride, baccarat, Three Card Rummy, and others. Each game uses top-notch graphics and can be played with virtually any size of bet.

Video poker players have plenty to enjoy at Bovada Casino as well. They offer a total of 17 different video poker variants to appease any type of video poker lover. Whether you're interested in traditional variations like Jacks or Better and Joker Poker or are looking for more extreme games such as Bonus Deuces Wild, Bovada Casino will likely have what you want. Unfortunately their multi-hand video poker selection is limited, however.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

1-866-234-1324

FAQ Section

Support

Since its inception, Bovada Casino has maintained the same level of customer support that made the Bodog brand so successful. Players with any type of issue may contact the support department 24/7 through the online live chat feature. With just a single click, you can get in touch with a representative in a matter of seconds. Bovada Casino also accepts inquiries through an online contact form, where players will get a response via email within a few hours in most cases. If you'd prefer to speak over the phone, Bovada may also be reached via a toll-free telephone number.

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Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

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Submit complaint

Withdrawal Declined and no reply

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

54h left

$4,000

Bovada Account Disabled after verification complete

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Resolved

$4,800

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

Unresolved

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Resolved

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

Unresolved

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Resolved

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000

Bovada Casino Complaint Stats

Resolved 329 / 505

Avg. Amount $6,785

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

3.7/10 ● 122 reviews

Top reviews from our players

cmccallattu

8 years ago

1/10

Interface is nice. I enjoyed their sports book and single deck blackjack.

Customer service is polite.

Account security is not good. They don't have two factor authentication or device registration with mobile authentication. Their level of protection is well below information security industry standards, particularly for companies dealing with financial assets.

I will not be doing business with Bovada again as their account security just isn't sufficient given the amount of money they handle.

joe7474

8 years ago

1/10

I didn't give them much money. I don't have anything nice to say.

Pretty much impossible to get money out. All winnings go to locked funds, and when I requested a withdrawal my account was locked. Probably the worst customer service I have ever worked with. Not helpful or respectful. Doing business with them was a mistake.

Roldy123

8 years ago

1/10

Good games and nice sport betting system. The only good thing about it is its really organized and you can find where you want to go and what you want to do on the system very easily.

Verification takes forever, it has been well over a week and still no response.. its been way over the 24-48 hour process. Also customer service seems to be helpful but honestly its not that helpful at all since they cannot even solve their problem within the time frame that they give.

true_soldier

8 years ago

1/10

It was ok for a while, then it wasn't.
Easy to use, even for beginners, but don't do it.

Please DO NOT do business with Bovada. Customer service is TERRIBLE - they are difficult to work with and quite argumentative; even the supervisor, named Shavora, that I ended up speaking with was unpleasant. They may feel the same about me, but I was really trying to be fair and reasonable. Details: I had a bet that was originally settled as "void", when it should have been settled as a "win"; therefore, my winnings were not available for me to bet. Eventually, it was settled as a "win" and funds were added to my account. When I inquired about this and asked for some sort of compensation for my trouble, I suggested $100 but would have accepted less, their response was, basically, sorry we can't do anything for you; we don't believe you and don't believe that the bet was ever settled as void; and we don't care if you continue to be a customer or not. This poor review is not about losing money. I won some and lost some; lost more than I won. But anyone who gambles like this, knows that they are much more likely to lose than to win. At the time this issue occurred, I had deposited, bet and lost over $1,000 (which went to Bovada's income). Yet they were still unwilling to work with me to resolve the matter and keep my business. My issue is with their poor customer service and poor business decision.

missy2025

8 years ago

10/10

I was really surprised to see so many negative reviews here. I have had an excellent experience at Bovada. They pay well and so far I have gotten my bitcoin withdrawals anywhere from same day to next day. Plus their withdrawal limit is $9500 via bitcoin. Customer service via live chat has always been quick and very helpful. They have a great selection of slots and continue to be one of my favorite casinos.

jbciacchi

8 years ago

1/10

I deposited funds with a credit card and gamble there a few months. I won a few dollars then my account was suspended. They said after 2 months my card requested the funds back. I never received a chargerback to my credit card and they are telling me I have to send in more money to cover the original charge even though I am up money.
This place is a total scam stay away!!

Scottay91

8 years ago

2/10

Clean site interface.. very simple to use. Variety of Casino games is decent.

Customer service is poor. Their response time to anything is never what you're told. I sent address verification with a response time of 24-48 hours. It's been 5 days now and still nothing from Bovada. When you call CS you get the same old song of 24-48 hours, after it's been far past that mark. Put a lot of money through Bovada but after this I'll be using another book from now on.

Grandmaster84

8 years ago

6/10

- I love their sports betting platform
- Poker came back a couple months ago with great tournaments
- Casino is fun with good selection
- Bitcoin accepted
Large jackpots and awesome poker tournaments.

I'm not sure what happens with bovada. They were #1 2 years ago in my opinion. I still use their site but for poker and sports betting. The casino seemed to go downhill a bit. I wonder why they didn't renew their licenses. There must be a good reason, bovada still has a lot of customers and they make a lot of money. They don't need to screw people.

Bonuses are ok with usually 3 choices weekly however they all have low cash out limits..so if you deposit $50 with a bonus you can only keep $150 once wager requirements are through.

Czsoper86

8 years ago

10/10

Great online casino!! Easy to deposit and very fast payouts. Withdrew via check 1st time and my check was at my door within 7 days. Using Bitcoin now and that's just a few hours!! Love, love, love!!! Thank you Bovada!!