Bovada Casino

Bovada used to be my favorite online casino. I have played with them for years and have never had an issue until this Sunday. I even won 17k in 2015... It was cashed out almost immediately, and without issue. Cashouts have always been within the 3 day limit, and until recently, customer service was helpful.

I hit a bonus on a game called "Pandas Go Wild" TWO DAYS ago, and disconnected after a $200+ win. I contacted customer service for HOURS. Every person told me something else -- clear my cache, restart my computer, allow it to sit on incognito for 30 seconds before signing in and then they would end the chat.. I tried from multiple laptops, my phone, Firefox, Internet Explorer, Chrome, and private windows/incognito on all. It has been 3 days and I still have not seen my money or heard a word from Bovada.

The bonus in question was the bonus where you pick a piece of bamboo, a fish, and a flower to multiply your bet. I was playing $2 a spin, and hit 100x + 5x + (this is where I disconnected) and when I got to the flower, I received an "error" and was forced to reload.

Upon speaking to customer service the first time, I was told I could still play with the money I had in my balance until the issue was resolved. Upon contacting them again hours later when I still didn't have my money, I was told I should have contacted them IMMEDIATELY and that they couldn't find the transaction because I had continued spinning.. (I DID CONTACT THEM, MULTIPLE TIMES!)

Personally, I consider this a scam. At this point, even if/when they pay me if has been DAYS since I won the money. All of the jackpots I was playing are gone. I know there is proof of this win on their end, and have screenshots of the first customer service rep I spoke with confirming it.... only for the last to call me a liar.

Not much to like when you have a horrible experience week after week after week. Sign up with any other site, could not be as bad as this one, trust me. Aaaannd, they don't have a valid license.

They have literally the worst customer service I have ever experienced from any online site of any industry period, ever.....and I've had some other bad experiences. Literally every single time I had to contact their CS, they knew nothing about their own site and didn't care to find out or resolve my issues. They have no common sense and just give you the run around no matter how many times you restate your issue. They are also shady and very misleading about most everything. Their money lines are also worse than the average site (this means you have worse odds). Seriously, sign up with a different site. There's no possible way any other site could be worse than this one.

Not much to like here...I wish I would have read more reviews before opening account. The IPhone app only gives you lines, you can’t place a direct bet!! So dumb. But worst of all I had a $260 balance that was removed today without Warning! It is so upsetting. I called customer service and they walked me through where it states the expiration of your bonus funds....and it is buried deep into the FAQ section, hahaha. So Damn shady for what is supposed to be a honest organization.

I will never consider this site again. In fact, based on my experience above I felt so helpless that I may go back to betting in person, or just make sure I can find a reputable site. Just unbelievable to me they can without warning remove my balance. I mean be up front and have it stated in a timeline when bonus money will expire. Terrible site. Believe me simply find another one.

I like to gamble, thought I'd give their Slots, BlackJack, Bacarrat a try.

After losing a few grand. I can honestly say that I don't like to be cheated. As a gambling business owner. I know the in's & out. This feels over rigged. Your account "level" is just how the computer program will base your rng and can monitor you. End of the day they rake everything in.

Very fast deposits and withdrawals. 1st withdrawal for 800 was in my bitcoin wallet in 12 hours!! 2nd withdrawal of 2300 was in my wallett in 24 hours. Cant beat that kind of service!!

Game selection isnt the greatest as far as the slots go. I play poker and like sports betting too so it more then makes up for it. all in all I would definitely recommend playing on bovada.

I have played poker for over 60 yrs and I thought I might try Bovada. The program is good and it is easy to log on to,

I have had bad streaks before in my 60yrs of playing poker, but is the last 200 to 300 hands, I have not won one single hand except when I went all in pre-flop where the company had no control over players folding.NO matter what I had, something would come up to beat me.Something is fishy going on there.

The slots can be pretty good at times, customer service is generally good, and they payout quickly.

I don't have evidence of this, but something is off with their live BJ tables. You (and the rest of the table) start to go on unbelievable losing streaks or losing 2 out of 8 hands fairly often 2 out of 10 or more, the dealer is peaking down at the machine after each hand, pretending to be scratching the deck of cards, I don't know if that device is altered to hold a 2nd trap card or what, but it's very apparent that they pretend to need to scratch the cards in the shoe, and if you watch closely their eye peaks down at something in the front part of that shoe. I have played enough hands of BJ in vegas, with friends and online to see something isn't quite right here. The number of face up cards with a 10-A beats all odds, and they rarely get a 2-6 during this stretch, rarely even get a 7 during this period. You really need to find a dealer there that doesn't do any funny business, again, I don't have proof, but the next time you start to see these streaks I'm talking about, watch what the dealer does with their eyes and pretending to need to scratch the deck in the shoe after each hand. Again, this is just my opinion.

Does not have a legitimate license ....anywhere. Clearly there is collusion play in the cash games.This is a chinese site. You can find people, it just takes time. The random hands are not so random. I usually play in casinos and the amount of times pocket aces and kings is dealt is unreal. To no avail, statistically they lose for me and I'm not trapping with them. Loose play and or tilt is one thing but the hands that win, should not be in play. This is over and over again My privileged opinion is that it is bot of some type along with the software. Only play I have seen that resembles anything like poker is the multi table tourneys. Good Luck

Nothing anymore. I used to be a loyal fan. They're business is in chaos right now and has been for a year.

Impossible to make deposits! Poor customer service. Wait time on phone that lasts for 20-30 minutes at least. Unresponsive to customer issues. I wouldn't count on getting paid with the way the business is being run now!! Go elsewhere.

Graphics nice, customer service response though with canned answers. Have no problem depositing by any method they accept. Phone support always answer

I'm going to dump a year worth of stats soon. I have seen that the stud game on average the dealer should only qualify 56% of the time and you have 50 50 to win with optimal strategy Now I was seeing consistently at bovada, ignition, cafe casino cause they use the same software the dealer was qualifying about 64% and winning 70%. Not sure related but when the license wasnt renewed that went up to 68% qualify and 70% win. I need a bit of time to get it in better format. And for those techies out there. The game has become adaptive like the it certification tests, meaning it cant be random as claimed. These people deserve no ones money