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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Bovada Casino

The casino is restricted in your country.

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 122 reviews
3.7/10
122 reviews
Complaint Response 503 complaints
2 days avg. 503 complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Account under verification review since March 3 with no update or timeframe
Hello AskGamblers Team,

I am submitting this complaint regarding an unresolved account verification and investigation delay with Bovada.

My account was placed under review on March 3, 2026, after I attempted to access my funds. I have around $2000 in the account. I was originally informed that the verification process would take approximately 24–48 hours.

I immediately submitted all requested verification information and documents.

After doing so, Bovada later confirmed that they had successfully received my documents and stated that the verification had been completed on their side. I was then instructed to log in to my account to complete the process.

However, when I attempted to log in, the account was still locked and inaccessible. I informed their support team immediately that I was unable to access the account as instructed.

After this, the explanation changed, and I was then told that the account was still under investigation and later that it had been escalated to the highest level of their verification and financial services review team.

Since then, Bovada has repeatedly confirmed that:
- all required documentation has been received
- no additional documents or actions are needed from me
- there is no further escalation path
- they cannot provide any estimated timeframe for completion

As of today, the account has remained locked for more than 31 days with no clear explanation of the exact issue, no consistent communication regarding the review status, and no timeline for resolution.

The most concerning part is the contradictory communication: first confirming verification was completed and instructing me to log in, then later stating the account was still under investigation while it remained inaccessible.

I believe this delay and inconsistent handling are unreasonable given my full cooperation and immediate responses throughout the process.

I respectfully request AskGamblers’ assistance in helping resolve this matter by obtaining either:
1. completion of the review and restoration of account access and withdrawals, or
2. a clear written explanation from Bovada identifying the exact reason the account remains locked and what internal step is still pending.

I can provide all email records and screenshots confirming the contradictory responses from Bovada.

Thank you for your assistance.
staus Resolved
$2000

Complaint Statistics

Resolved 322
Avg. Amount $ 6,277
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 122 reviews

Top reviews from our players

The only online casino I ever played that paid my winnings was Bovada Casino. Granted. It's been a few years but I signed up and received a free $25 chip and turned that into over $300. By the next day my withdrawal was processed and on its way. I've played almost all USA friendly casinos and have never been unable to successfully withdraw from any of them.

Not enough game choices... but that is based on my experience from a few years ago. I was going to try them again but your reviews are making me gunshy...

Bovada used to be my favorite online casino. I have played with them for years and have never had an issue until this Sunday. I even won 17k in 2015... It was cashed out almost immediately, and without issue. Cashouts have always been within the 3 day limit, and until recently, customer service was helpful.

I hit a bonus on a game called "Pandas Go Wild" TWO DAYS ago, and disconnected after a $200+ win. I contacted customer service for HOURS. Every person told me something else -- clear my cache, restart my computer, allow it to sit on incognito for 30 seconds before signing in and then they would end the chat.. I tried from multiple laptops, my phone, Firefox, Internet Explorer, Chrome, and private windows/incognito on all. It has been 3 days and I still have not seen my money or heard a word from Bovada.

The bonus in question was the bonus where you pick a piece of bamboo, a fish, and a flower to multiply your bet. I was playing $2 a spin, and hit 100x + 5x + (this is where I disconnected) and when I got to the flower, I received an "error" and was forced to reload.

Upon speaking to customer service the first time, I was told I could still play with the money I had in my balance until the issue was resolved. Upon contacting them again hours later when I still didn't have my money, I was told I should have contacted them IMMEDIATELY and that they couldn't find the transaction because I had continued spinning.. (I DID CONTACT THEM, MULTIPLE TIMES!)

Personally, I consider this a scam. At this point, even if/when they pay me if has been DAYS since I won the money. All of the jackpots I was playing are gone. I know there is proof of this win on their end, and have screenshots of the first customer service rep I spoke with confirming it.... only for the last to call me a liar.

Not much to like when you have a horrible experience week after week after week. Sign up with any other site, could not be as bad as this one, trust me. Aaaannd, they don't have a valid license.

They have literally the worst customer service I have ever experienced from any online site of any industry period, ever.....and I've had some other bad experiences. Literally every single time I had to contact their CS, they knew nothing about their own site and didn't care to find out or resolve my issues. They have no common sense and just give you the run around no matter how many times you restate your issue. They are also shady and very misleading about most everything. Their money lines are also worse than the average site (this means you have worse odds). Seriously, sign up with a different site. There's no possible way any other site could be worse than this one.

Not much to like here...I wish I would have read more reviews before opening account. The IPhone app only gives you lines, you can’t place a direct bet!! So dumb. But worst of all I had a $260 balance that was removed today without Warning! It is so upsetting. I called customer service and they walked me through where it states the expiration of your bonus funds....and it is buried deep into the FAQ section, hahaha. So Damn shady for what is supposed to be a honest organization.

I will never consider this site again. In fact, based on my experience above I felt so helpless that I may go back to betting in person, or just make sure I can find a reputable site. Just unbelievable to me they can without warning remove my balance. I mean be up front and have it stated in a timeline when bonus money will expire. Terrible site. Believe me simply find another one.

I like to gamble, thought I'd give their Slots, BlackJack, Bacarrat a try.

After losing a few grand. I can honestly say that I don't like to be cheated. As a gambling business owner. I know the in's & out. This feels over rigged. Your account "level" is just how the computer program will base your rng and can monitor you. End of the day they rake everything in.

Very fast deposits and withdrawals. 1st withdrawal for 800 was in my bitcoin wallet in 12 hours!! 2nd withdrawal of 2300 was in my wallett in 24 hours. Cant beat that kind of service!!

Game selection isnt the greatest as far as the slots go. I play poker and like sports betting too so it more then makes up for it. all in all I would definitely recommend playing on bovada.

I have played poker for over 60 yrs and I thought I might try Bovada. The program is good and it is easy to log on to,


I have had bad streaks before in my 60yrs of playing poker, but is the last 200 to 300 hands, I have not won one single hand except when I went all in pre-flop where the company had no control over players folding.NO matter what I had, something would come up to beat me.Something is fishy going on there.

The slots can be pretty good at times, customer service is generally good, and they payout quickly.

I don't have evidence of this, but something is off with their live BJ tables. You (and the rest of the table) start to go on unbelievable losing streaks or losing 2 out of 8 hands fairly often 2 out of 10 or more, the dealer is peaking down at the machine after each hand, pretending to be scratching the deck of cards, I don't know if that device is altered to hold a 2nd trap card or what, but it's very apparent that they pretend to need to scratch the cards in the shoe, and if you watch closely their eye peaks down at something in the front part of that shoe. I have played enough hands of BJ in vegas, with friends and online to see something isn't quite right here. The number of face up cards with a 10-A beats all odds, and they rarely get a 2-6 during this stretch, rarely even get a 7 during this period. You really need to find a dealer there that doesn't do any funny business, again, I don't have proof, but the next time you start to see these streaks I'm talking about, watch what the dealer does with their eyes and pretending to need to scratch the deck in the shoe after each hand. Again, this is just my opinion.

Does not have a legitimate license ....anywhere. Clearly there is collusion play in the cash games.This is a chinese site. You can find people, it just takes time. The random hands are not so random. I usually play in casinos and the amount of times pocket aces and kings is dealt is unreal. To no avail, statistically they lose for me and I'm not trapping with them. Loose play and or tilt is one thing but the hands that win, should not be in play. This is over and over again My privileged opinion is that it is bot of some type along with the software. Only play I have seen that resembles anything like poker is the multi table tourneys. Good Luck

Nothing anymore. I used to be a loyal fan. They're business is in chaos right now and has been for a year.

Impossible to make deposits! Poor customer service. Wait time on phone that lasts for 20-30 minutes at least. Unresponsive to customer issues. I wouldn't count on getting paid with the way the business is being run now!! Go elsewhere.

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