Bovada Casino

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

$4,800

Refuses to respond

Unresolved

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Account disabled with 8200 declined withdrawal

$11,000

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

0h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Disabled account with 1833 USD

$3,000

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

$168,000VIP Account Locked Over 1 Month

$1,833

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Account Disabled and Over a Month Without Update

$168,000

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Disabled account with no communication

$2,480

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000

Bovada Casino Complaint Stats

Resolved 329 / 504

Avg. Amount $6,782

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player Rating

3.7/10 ● 122 reviews

Top reviews from our players

jaycee

1/10

The only thing positive is I got a customer service rep on the phone.

Bovada are total thieves.

I played the craps game and let me tell you about it. I got real suspicious of the craps game thinking it was rigged. So, I made bets and covered most of the numbers/rolls. I would purposely leave a number/situation out and wouldnt you know that was the number/situation that came up. I would then do it with the point and against the point, same thing. Keep in mind I would cover all numbers/scenarios and leave one scenario out, repeating this constantly. The one number/scenario I left out would come up. I changed it around after each roll, not just after a point was made. They are basically stealing.

Askgamblers.com is the only legit review site that I have found. The other ones are shills for the casinos.

chillip

1/10

Nothing about the site I like. All just bleh...that and they aren't being honest.

Their casino games are a big joke. The biggest joke is their blackjack. Someone needs to do a investigation on their RNG or casino in fact. They seem to be scamming a ton of people with their invalid unregulated casino license.

Chillipbros

1/10

Nothing. Just writing to fill up 50 characters. Hmmm

Bovada is a fucking scam. Their casino is the biggest joke ever. Youll know when you start playing it. Especially their blackjack RNG is a joke. Dealer has a Face and you hold a 12 or 13 so you hit and bust. More than half the time theyll show 12 to 16. If you decide not to hit theyll be holding a 20. This happens way too often its hilarious. Youll literally know what the dealer has just by the fucking pattern. Scam piece of shit site. Too bad the site owners cant get arrested for frauding their customers. Had to test it out by doing 1 dollar bets and lost 3k in the process. Definitely rigged ass casino.

Shelix

1/10

I don't have anything good to say about Bovada unfortunately; it was a complete letdown.

Excessive fees, misleading casino table bet ranges. I really wish there was an online casino that would give us the Vegas experience from home, but this isn't it.

soveu47

1/10

Negative stars Nothing to like about a site that charges you a fee to deposit with your debit/credit card or recommends you use bitcoin like anyone wants to pay more fees.

I really have nothing but negative comments, atleast the fees for deposit are there in plain writing for you to see, it's bad enough that you will be charged again by your debit/credit card carrier for international charges. I really don't like to use bonuses on some of these sites because they do not offer good ones, but, what was clear was the confusion of watching a playable balance and the balance I was actually playing with while playing, so I wasn't clear on rather or not I had met the play through (and this is why I don't use bonused on some of these sites), another thing no customer support did not pick up when I access chat, so not happy, games are plenty but so-so and winning is barely there at least for me I play with a budget and stick to it so it's a goodbye for me on this site.

Kornfed

2/10

The ease of the newly mortified site is ok. Starts out great until u try & make a withdraw. Go elsewhere

Fees, horrible customer service, shady deposit & withdraw techniques coming from & to international banks & charges. Will lock u out if u do not use bitcoin

Grandmaster84

6/10

I have been with bovada for a few years now.
- They hace a great sportsbook
- their selection on games have been getting better

I'm sure what happened to bovada. They used to be great but have seem to go down hill a bit. It's great to see they got their licenses back.

Now all they need to do is work on withdrawal times and setting the slot returns a bit higher. They haven't been paying out on slots for more than a year for me. I can't seem to break more than $100 at any given time which they take right back.

Their keno is horrible too, that's another game that doesn"t pay out..

Come bovada, get your act together and get back on top with baller status because your way behind in the online casino race.

You guys need to enable instant withdrawals for your bitcoin options at least. Every other casino does now.

zekemerv

1/10

Sports betting is alright. Everything else is awful.

The bonus you get is something that gets used last.
They are deceptive and unlike other casinos they use the bonus cash last.
So if you deposited 300 for sports betting you can get 300 for casino as bonus. So if you go to a blackjack table with your 300 bonus and 300 cash, the total cash will show up as 600, but if you lose 200 out of 600 and decide it was not for you, they will keep your 200 and will only allow you to take 100. Furthermore, if you contact them and let them know that you played in the casino to use the casino bonus and didn't want to use the money you wanted to use towards the sports games, they just don't care. If you are depositing money, make sure you have fraud protection from your credit card company.The bonus you get is something that gets used last.

boggiecarrow

4/10

The graphics are wonderful, and the site is easy to navigate.

Have played about $70K (not one bonus ever utilized) between Bovada and their sister casino, Ignition Casino, since October 2017. Started out decent, now you barely hit anything worth cashing out. I may be incorrect, however, I wouldn't be surprised if they're no longer regulated/certified.
There have been multiple overcharges on deposits, and unfortunately, it's no longer interesting, nor fun to play at either sites.

tarpspod