Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Item: Bovada Casino
Rating: 1
Author: Bojana D.

Bovada Casino

The casino is restricted in your country.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 122 reviews

3.7/10

122 reviews

Complaint Response 503 complaints

2 days avg. 503 complaints

What we like

Large number of proprietary slots, table games, and video pokers
Derived from the famous Bodog brand
24/7 support via live chat, email contact form, and toll-free US phone
Protected with 128-bit SSL encryption

What we don’t like

Very few classic reel games and multi-hand video pokers
No third-party randomness audit seals on the website

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana D.

Bovada Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://casino.bovada.lv

Established

2011

Affiliate Program

Revenue Network

Languages

English, Portuguese, Spanish, Simplified Chinese

Casino Type

Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Deposit Methods

MasterCard, Money Transfer, Visa

Deposit Fees

Withdrawal Methods

Cheque, Fast Bank Transfer

Withdrawal Fees

Currencies

US dollars, Bitcoin

Pending Time

48-72 hours

Withdrawal Times

Bank Transfers 5-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG, Betsoft, Rival

RNG Tested

Progressive Jackpots

Game History Feature

Games

Bovada Casino features proprietary games that are also featured on their sister casino, Bodog. Some have been derived from Real Time Gaming software, but an increasing number of the games are completely original. Their library of video slots boasts over 20 titles, with the most popular games including Reel Blood, Witches & Wizard, and Cleopatra's Gold. However, those looking for a classic-style game are limited to a much smaller variety.

Those who enjoy table games have plenty to do at Bovada Casino. They currently offer 4 different blackjack games, 2 variants of roulette, as well as craps, Caribbean Stud Poker, Let 'Em Ride, baccarat, Three Card Rummy, and others. Each game uses top-notch graphics and can be played with virtually any size of bet.

Video poker players have plenty to enjoy at Bovada Casino as well. They offer a total of 17 different video poker variants to appease any type of video poker lover. Whether you're interested in traditional variations like Jacks or Better and Joker Poker or are looking for more extreme games such as Bonus Deuces Wild, Bovada Casino will likely have what you want. Unfortunately their multi-hand video poker selection is limited, however.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

1-866-234-1324

FAQ Section

Support

Since its inception, Bovada Casino has maintained the same level of customer support that made the Bodog brand so successful. Players with any type of issue may contact the support department 24/7 through the online live chat feature. With just a single click, you can get in touch with a representative in a matter of seconds. Bovada Casino also accepts inquiries through an online contact form, where players will get a response via email within a few hours in most cases. If you'd prefer to speak over the phone, Bovada may also be reached via a toll-free telephone number.

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Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints

Submit complaint

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

70h left

$168000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

75h left

$5000

Bovada Owes Me Money Has Disabled My Account

My account has been disabled since April 8th after trying to withdraw with no explanation given on why, I was told to verify my identity by submitting my ID, Selfie with ID & Proof of address. I sent everything they asked for with no issues at all. April 10th I received an email stating they received my documents and would investigate my account with a timeframe of 24-48 hours. I allowed that time to pass given an extra 24 hours before I eventually contacted them and asked for an update. I was then told there was no time frame and was not given any reason why my account had been disabled.

I am asking for a detailed explanation of what caused my account to be disabled, and when I can retrieve my funds from my winnings.

It is now April 23rd and I have no updates on my account.

69h left

$1200

Account disabled with 2000 balance withheld without explanation

Dear AskGamblers

I am requesting your assistance in resolving an issue with my Bovada account.

I created my account using a referral code and received a sports bonus. Through wagering, I was able to build my bonus balance up to approximately $2,000 very quickly.

At the end of March, within 3 days of creating the account after my wagers reaching up to $2000 in bonus funds, my account was suddenly disabled without any explanation. I was later asked to submit verification documents, which I promptly provided. Bovada confirmed that my documents were received.

It has now been over 3 weeks, and I have not received any updates regarding my account or my bonus balance. I have contacted Bovada support multiple times, but I am only told that my account is “under investigation,” with no further details or timeline provided.

I have fully complied with all their requests and have not been given any reason for the account closure or delay. The lack of communication and the extended investigation period are very concerning.

I kindly ask AskGamblers to help facilitate communication with Bovada and assist in resolving this matter. I would like Bovada to either complete their investigation and restore my account access, & provide a clear explanation and a fair resolution to why my account is disabled.

Thank you for your time.

26h left

$2000

Bovada withdrawal delayed

Hi,
I am a customer at bovada.lv who has gambled actively with them.
I won money this one time and requested for withdrawal when they disabled my account and asked for verification.
The verification was completed on march 26th 2026 and they still haven't enabled my account since then and keep saying that they team is working on it for the last three weeks which seems to be a stalling tactic.

What can we do regarding this casino?

Unresolved

$1600

Account under verification review since March 3 with no update or timeframe

Hello AskGamblers Team,

I am submitting this complaint regarding an unresolved account verification and investigation delay with Bovada.

My account was placed under review on March 3, 2026, after I attempted to access my funds. I have around $2000 in the account. I was originally informed that the verification process would take approximately 24–48 hours.

I immediately submitted all requested verification information and documents.

After doing so, Bovada later confirmed that they had successfully received my documents and stated that the verification had been completed on their side. I was then instructed to log in to my account to complete the process.

However, when I attempted to log in, the account was still locked and inaccessible. I informed their support team immediately that I was unable to access the account as instructed.

After this, the explanation changed, and I was then told that the account was still under investigation and later that it had been escalated to the highest level of their verification and financial services review team.

Since then, Bovada has repeatedly confirmed that:
- all required documentation has been received
- no additional documents or actions are needed from me
- there is no further escalation path
- they cannot provide any estimated timeframe for completion

As of today, the account has remained locked for more than 31 days with no clear explanation of the exact issue, no consistent communication regarding the review status, and no timeline for resolution.

The most concerning part is the contradictory communication: first confirming verification was completed and instructing me to log in, then later stating the account was still under investigation while it remained inaccessible.

I believe this delay and inconsistent handling are unreasonable given my full cooperation and immediate responses throughout the process.

I respectfully request AskGamblers’ assistance in helping resolve this matter by obtaining either:
1. completion of the review and restoration of account access and withdrawals, or
2. a clear written explanation from Bovada identifying the exact reason the account remains locked and what internal step is still pending.

I can provide all email records and screenshots confirming the contradictory responses from Bovada.

Thank you for your assistance.

Resolved

$2000

Disabled my account and not sure why

Joined Bovada a couple weeks ago from a friend of mine referral. Ran up the deposit bonus to $2600. I was making another live tennis bet and got kicked out of my account. Bovada investigations/verification emailed me saying that I needed to submit documentation which I did very quickly within a few hours. Since then it has been 9 days and their support is NO help and continues to say that it will be reviewed "soon" "24-48 hours" "end of day" and other terms that have all been lies.

I understand that it is not an insane amount of money, but I am very frustrated with this process and that they took my personal identification documents and are not providing any updates on my situation. Please help me get answers from Bovada asap as their customer service is horrible and misleading.

Resolved

$2600

Bovada Casino -They closed my account and cancelled my withdrawal

Bovada closed my account and cancelled my withdrawal. I requested a withdrawal then bovada canceled my withdrawal and disabled my account. A couple days later I got an email saying I needed to send in a picture of my i.d., and a selfie of me holding it and a proof of address. I have sent all my documents in weeks ago. Then I got an email saying thank you for submitting your documents and it said my account iss under investigation, and haven't heard from them since. I have been chatting with customer service but they are no help and refuse to get me to a supervisor or escalate my problem. Completely useless. I have sent in my info to be verified and I have given what should be more than enough time to resolve this issue. I should have read the reviews before I signed up for this scam of a site. I am asking askgamblers.com if you could please help get my account reactivated so I can withdrawal my funds and I don't even care about using the site anymore. I just want to withdrawal and be done with it.

Resolved

$6000

Account Banned After Full Verification Funds Seized

Im posting here to seek help regarding an issue with my Bovada account.

I recently moved to the United States and was asked to complete account verification. I fully cooperated and provided all requested documents:

Indian passport for identity

Valid U.S. visa

Bank statement showing my current U.S. address

After submitting everything as requested, my account was suddenly restricted and my funds were seized without a clear explanation.

I have not used any VPN, multiple accounts, or engaged in any activity that would violate their terms. I have always used my real identity and payment methods.

I’ve contacted customer support and dispute resolution, but I have not received a clear reason for the ban or information on how to recover my funds.

At this point, I’m requesting:

A clear explanation for the account restriction

Either reinstatement of my account or

Immediate release of my remaining balance if the account is being closed

I’m hoping Bovada’s support team or a moderator can review this case and help resolve it fairly.

If needed, I can provide documentation and account details privately.

Thank you.

Unresolved

Complaint Statistics

Resolved 322

Avg. Amount $ 6,277

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

3.7/10 ● 122 reviews

Top reviews from our players

jaycee

7 years ago

1/10

The only thing positive is I got a customer service rep on the phone.

Bovada are total thieves.

I played the craps game and let me tell you about it. I got real suspicious of the craps game thinking it was rigged. So, I made bets and covered most of the numbers/rolls. I would purposely leave a number/situation out and wouldnt you know that was the number/situation that came up. I would then do it with the point and against the point, same thing. Keep in mind I would cover all numbers/scenarios and leave one scenario out, repeating this constantly. The one number/scenario I left out would come up. I changed it around after each roll, not just after a point was made. They are basically stealing.

Askgamblers.com is the only legit review site that I have found. The other ones are shills for the casinos.

chillip

7 years ago

1/10

Nothing about the site I like. All just bleh...that and they aren't being honest.

Their casino games are a big joke. The biggest joke is their blackjack. Someone needs to do a investigation on their RNG or casino in fact. They seem to be scamming a ton of people with their invalid unregulated casino license.

Chillipbros

7 years ago

1/10

Nothing. Just writing to fill up 50 characters. Hmmm

Bovada is a fucking scam. Their casino is the biggest joke ever. Youll know when you start playing it. Especially their blackjack RNG is a joke. Dealer has a Face and you hold a 12 or 13 so you hit and bust. More than half the time theyll show 12 to 16. If you decide not to hit theyll be holding a 20. This happens way too often its hilarious. Youll literally know what the dealer has just by the fucking pattern. Scam piece of shit site. Too bad the site owners cant get arrested for frauding their customers. Had to test it out by doing 1 dollar bets and lost 3k in the process. Definitely rigged ass casino.

Shelix

7 years ago

1/10

I don't have anything good to say about Bovada unfortunately; it was a complete letdown.

Excessive fees, misleading casino table bet ranges. I really wish there was an online casino that would give us the Vegas experience from home, but this isn't it.

soveu47

7 years ago

1/10

Negative stars Nothing to like about a site that charges you a fee to deposit with your debit/credit card or recommends you use bitcoin like anyone wants to pay more fees.

I really have nothing but negative comments, atleast the fees for deposit are there in plain writing for you to see, it's bad enough that you will be charged again by your debit/credit card carrier for international charges. I really don't like to use bonuses on some of these sites because they do not offer good ones, but, what was clear was the confusion of watching a playable balance and the balance I was actually playing with while playing, so I wasn't clear on rather or not I had met the play through (and this is why I don't use bonused on some of these sites), another thing no customer support did not pick up when I access chat, so not happy, games are plenty but so-so and winning is barely there at least for me I play with a budget and stick to it so it's a goodbye for me on this site.

Kornfed

7 years ago

2/10

The ease of the newly mortified site is ok. Starts out great until u try & make a withdraw. Go elsewhere

Fees, horrible customer service, shady deposit & withdraw techniques coming from & to international banks & charges. Will lock u out if u do not use bitcoin

Grandmaster84

7 years ago

6/10

I have been with bovada for a few years now.
- They hace a great sportsbook
- their selection on games have been getting better

I'm sure what happened to bovada. They used to be great but have seem to go down hill a bit. It's great to see they got their licenses back.

Now all they need to do is work on withdrawal times and setting the slot returns a bit higher. They haven't been paying out on slots for more than a year for me. I can't seem to break more than $100 at any given time which they take right back.

Their keno is horrible too, that's another game that doesn"t pay out..

Come bovada, get your act together and get back on top with baller status because your way behind in the online casino race.

You guys need to enable instant withdrawals for your bitcoin options at least. Every other casino does now.

zekemerv

7 years ago

1/10

Sports betting is alright. Everything else is awful.

The bonus you get is something that gets used last.
They are deceptive and unlike other casinos they use the bonus cash last.
So if you deposited 300 for sports betting you can get 300 for casino as bonus. So if you go to a blackjack table with your 300 bonus and 300 cash, the total cash will show up as 600, but if you lose 200 out of 600 and decide it was not for you, they will keep your 200 and will only allow you to take 100. Furthermore, if you contact them and let them know that you played in the casino to use the casino bonus and didn't want to use the money you wanted to use towards the sports games, they just don't care. If you are depositing money, make sure you have fraud protection from your credit card company.The bonus you get is something that gets used last.

boggiecarrow

7 years ago

4/10

The graphics are wonderful, and the site is easy to navigate.

Have played about $70K (not one bonus ever utilized) between Bovada and their sister casino, Ignition Casino, since October 2017. Started out decent, now you barely hit anything worth cashing out. I may be incorrect, however, I wouldn't be surprised if they're no longer regulated/certified.
There have been multiple overcharges on deposits, and unfortunately, it's no longer interesting, nor fun to play at either sites.

tarpspod

7 years ago

1/10

They are very good at taking your deposit and signing you up!

Terrible graphics on games, the Aladdin slot Princess looks like the gypsy woman from a 1960's horror movie. It may be me, bad odds on the machines. The server is very glitchy and kept timing out during play. 4.5% charge on credit card deposits. Others are better and cheaper!