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Boomerang Casino

Boomerang Casino
Welcome Bonus

100% up to 550 CHF + 200 Free Spins

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 64 reviews
8.8/10
64 reviews
Complaint Response 13 complaints
2 days avg. 13 complaints

Boomerang Casino: My Expert Opinion

As soon as you land on the website, you’ll be pleased to see Boomerang Casino is very easy to use. Game categories can be accessed in multiple ways, including straight from the homepage, which is always a plus. Live chat is easily found and responsive.

What we like
  • Live chat 24/7
  • Large selection of software providers
  • VIP program
What we don’t like
  • No responsible gambling tools available
  • Low daily withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Boomerang Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2020
Licences
Costa Rica Gambling
Company
Affiliate Program
Languages
English, Polish, Russian, German, Finnish, Norwegian, Czech, Hungarian, Italian, Portuguese, Hindi, Spanish, Arabic, Slovenian, Greek, French
Casino Type
Mobile, Instant Play, Crypto Casino, Sports, Live Casino, Mobile, Instant Play, Crypto Casino, Sports, Live Casino

General Information About Boomerang Casino

Launched in 2020 by Luxinero Group, Boomerang Casino operates under a Costa Rica license. The site serves as a massive hub for both bettors and players, featuring a sportsbook with a Bet Builder tool and over 27,000 slots.

The technical infrastructure uses a PWA. This allows the online casino to run directly in mobile browsers, maintaining all features – such as the Bet Builder and 24/7 live chat – without requiring external downloads.

The platform structure includes a Bonus Shop and a VIP program. These systems track player activity, allowing points to be exchanged for internal perks or adjustments to account status based on interaction with the casino’s products.

To learn more about these and other features, continue reading the full casino review below.

Payment Information and Options at Boomerang Casino

Boomerang Casino integrates a payment system that supports credit cards, electronic wallets, and direct bank vouchers. While geography dictates the specific list of options, the core casino deposit methods consistently include Visa, Mastercard, Skrill, Neteller, and Jeton. The platform also features a cryptocurrency gateway for transactions with assets such as Bitcoin, Ethereum, and USDT.

Financial boundaries are standardised across the available tools. Deposits start at €20, while the minimum withdrawal amount is €10. Cryptocurrency payouts follow a separate threshold, typically ranging between €40 and €60. A standard transaction cap of €5,000 applies to both incoming and outgoing payments. These limits are adjusted as the account status progresses through the VIP program. Technical support for financial operations remains available 24/7 through the integrated live chat.

Customer Support at Boomerang Casino

Boomerang Casino provides technical assistance through two primary channels: live chat and email. The live chat system operates 24/7 and is integrated directly into the platform interface. Initial interaction occurs via an automated assistant designed to address common queries. If the issue remains unresolved, the system transfers the session to a live support representative.

For complex inquiries or documentation submission, the support team is accessible at [email protected]. The support infrastructure is localised, offering assistance in multiple languages, including English, German, Italian, and Polish.

The technical support staff handles account verification, payment status, and the implementation of responsible gaming measures. Access to these services is maintained across both desktop and mobile versions of the site without the need for additional software.

Games at Boomerang Casino

The Boomerang Casino library consists of over 27,000 online slots and 1,100 live dealer tables. This software collection is maintained by 164 providers, including established names such as Pragmatic Play, Play’n GO, and NetEnt, as well as specialised studios such as Nolimit City and Hacksaw Gaming. The live casino segment focuses on real-time broadcasts for roulette, blackjack, and game shows from Evolution and Pragmatic Live.

The platform uses a PWA (Progressive Web App) for mobile access, enabling features such as the Bet Builder and 24/7 live chat to run directly in the browser. Navigation is organised into categories such as Slots, Live Casino, Table Games, Jackpots, and Instant Wins, with further filtering available via "Top," "New," and "Exclusive" tags. A dedicated search tool enables locating specific titles or sorting content by provider name across all available gaming segments.

Boomerang Casino’s Commitment to Responsible Gambling

Boomerang Casino maintains a responsible gaming policy focused on player consultation and account management. The platform’s infrastructure does not currently include automated session or deposit limits within the user interface. Instead, control over gambling activity is managed through direct interaction with the customer support team.

The primary tool available is the self-exclusion program. This allows for the temporary or permanent closure of an account upon request via email. Once an exclusion request is processed, the casino ceases all marketing communications and restricts access to the platform’s services.

The technical support team remains available 24/7 to facilitate these requests and provide information on external resources for those seeking professional assistance. The policy emphasises the importance of maintaining gambling as entertainment and encourages users to monitor their interactions with the site’s products through regular self-assessment.

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Boomerang Casino Bonuses

Check out other Boomerang Casino bonuses and pick the one that best suits your preferences.

Discover all bonuses
Welcome Bonus
100% up to 12500 CZK + 200 Free Spins
Minimum Deposit 500 CZK
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 150000 HUF + 200 Free Spins
Minimum Deposit 6000 HUF
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Live Casino Bonus
25% up to €200
Minimum Deposit N/A
Wagering Requirements 1x
Bonus Percentage 25%
Reload Bonus
50% up to €700 + 50 Free Spins, Weekend Reload
Minimum Deposit €20
Wagering Requirements 35x(d+b)
Bonus Percentage 50%
Welcome Bonus
100% up to 750 CAD + 200 Free Spins
Minimum Deposit 30 CAD
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to $500 + 200 Free Spins
Minimum Deposit $20
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 2250 PLN + 200 Free Spins
Minimum Deposit 90 PLN
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 5000 NOK + 200 Free Spins
Minimum Deposit 200 NOK
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 1000 NZD + 200 Free Spins
Minimum Deposit 40 NZD
Wagering Requirements 35x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to €500 + 200 Free Spins
Minimum Deposit €20
Wagering Requirements 35x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Boomerang Casino. Learn more about complaints.

Show all complaints
Refuses fair solution for faster withdrawal
**Complaint about extremely slow and disproportionate payout of a €315,000 win**

Dear AskGamblers Team,

I would like to submit a complaint regarding Boomerang Casino and the extremely slow payout of my winnings.

My current winnings/balance are approximately **€315,000**. However, Boomerang Casino currently allows me to withdraw only **€7,000 per month**. At this rate, it would take around **45 months** until I receive the full amount.

In my opinion, this is completely disproportionate for a case of this size. A win of €315,000 is not a normal everyday withdrawal case, and I believe the casino should review this situation individually instead of only referring to standard monthly withdrawal limits. Unfortunately, so far I have the impression that Boomerang Casino is not seriously trying to find a fair and practical solution together with me.

The main issue is not that the casino refuses to pay completely, but that the payout speed is extremely slow. This creates serious risks for me as a player. Over a period of almost four years, many things could happen that are completely outside my control. For example, the casino could run into financial difficulties, the ownership or management structure could change, payment policies could be modified, or other business-related issues could arise. In my opinion, this risk should not be shifted onto me. I won the money legitimately, and I should not have to carry the uncertainty of waiting almost four years to receive the full amount.

I have already raised this issue through different channels, but the situation has not changed. Even public complaints and external pressure do not seem to lead to any real movement from the casino’s side. This is frustrating, because a fair solution would also be in the casino’s own interest.

I am contacting AskGamblers because your platform is one of the first and most established complaint platforms created to help online casino players. Platforms like AskGamblers are often one of the few ways players can bring attention to unfair, unreasonable, or disproportionate treatment by casinos.

From my perspective, a faster payout would not harm the casino in the same way this situation is currently harming its reputation. Based on publicly visible information, including crypto wallet activity and the general scale of the casino’s operations, a direct or significantly faster payout in my case appears to be only a small amount compared to the overall activity of the casino. In other words, paying me faster would likely be a “drop in the ocean” for the casino, but it would make a major difference in resolving this case fairly.

This case has already become quite public. A fair solution would significantly improve Boomerang Casino’s reputation. Instead of being seen as a casino that delays a large win over several years, Boomerang Casino could show that it handles exceptional cases responsibly and is willing to protect players when an unusually large win occurs.

My request is that Boomerang Casino offers a realistic and fair special payout arrangement, for example:

* a significantly higher monthly withdrawal limit,
* a larger one-time payout,
* a special payout agreement for this exceptional case,
* or a faster payout method such as bank transfer or cryptocurrency.

I want to clarify that my complaint is mainly about the payout structure, not about the games themselves. The website is well designed, the game selection is good, and the live casino experience is enjoyable. The serious issue is the extremely slow and disproportionate payout process after a big win.

If Boomerang Casino provides a fair solution and speeds up the payout process, I am willing to update my complaint and public review accordingly.

Kind regards,
Franklin
Status unsolved Unresolved
€315,000

Boomerang Casino Complaint Stats

Resolved 8 / 11
Avg. Amount $36,797
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Boomerang Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 4 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Review This Casino

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Player Rating
8.8/10 ● 64 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the extensive game library and the seamless integration of sports betting with a single wallet. The website's clean design and responsive interface enhance the overall gaming experience, making it easy to navigate and enjoy.

Many players expressed frustration with the withdrawal process, citing slow processing times and account access issues after payout requests. Additionally, there were complaints about the lack of transparency and communication from customer support during these withdrawal delays.

Top Reviews From Our Players

My experience with Boomerang Casino began with routine gameplay and a standard verification process. The website interface and game library performed adequately during initial use.
​However, significant issues arose following a withdrawal request for €500 from a total account balance of €20,800. Shortly after submitting the payout request, my account access was restricted and the remaining balance was confiscated by management.
​Communication through live chat and email support has consisted primarily of automated responses citing ongoing internal reviews without providing transaction logs or explicit details regarding the account closure.
​While the gaming interface itself is functional, the lack of transparency during the withdrawal process and the sudden account closure present substantial operational concerns for players. I advise caution and recommend documenting all transactions when utilizing this platform

Weekly cashback is the bit I keep using. Live stays steady and search finds studios. Casino and sports share one balance. Feels like weekday use, not a launch splash

Slots-to-sports takes one click more than my thumb wants and a banner hangs a beat too long. Filter chips feel fiddly. Small stuff. Nothing to be worried about

Live rooms stay steady and the library is properly deep. Search actually pulls titles. Sports sits on the same wallet. Still useful after the welcome week, not a one-shot lobby

Provider chips feel fiddly on desktop and banners hang a beat too long for my taste. Promo pages run dense if you read them twice. Petty. Does not break a session

Live tables run clean, library is huge and search actually finds titles. Cashback is what I use week to week. Sports on the same wallet works without fuss. Properly built, not a thin skin

Provider list is a tad clumsy for my taste and one banner lingers. Promo pages run wordy if you nitpick, font a shade small there. Subjective stuff. Nothing that breaks a session

Boomerang Casino is fantastic! The site layout is clean and responsive, making it effortless to browse their vast game collection on mobile. Deposits are instant and completely hassle-free.

My initial payout took slightly longer due to standard KYC verification, which took about a day. Thankfully, live chat support was very responsive, professional, and helped speed things up.

Boomerang Casino is simply outstanding. The website design is sleek and responsive, making it a joy to browse through their endless slot collection, and deposits are processed instantly with no hassle.

The initial account verification took slightly longer than expected, delaying the first payout by a day (though live chat support was polite, professional, and resolved it efficiently).

In general, the website is very well designed, the selection of games is extensive, and the live casino is also very enjoyable. I have to admit that you can actually win there.

I have won a substantial amount of money at Boomerang Casino — over €300,000. At the moment, I am only able to withdraw €7,000 per month, and unfortunately, nothing is changing about the situation. No matter where I complain or who I try to speak to, no real solution is offered.

Unfortunately, the withdrawal options are extremely poor and, in some cases, do not make sense. For special cases like mine, where someone wins a truly significant amount, there seems to be no option to receive the money faster. So far, I have only received around €7,000 of my winnings, and apparently I now have to wait another 40 months to receive the full amount.

I understand that this may sound like complaining from a privileged position, but this is not how a casino should operate. In a real casino, if you win, you receive your winnings and take the full amount with you at once.

Boomerang Casino offers a huge game library, smooth sportsbook integration, crypto payments, and a clean interface that works well during longer sessions.

Withdrawal processing and verification can sometimes feel slower than expected, especially for larger payouts or first-time cashouts.

We live in the 21st century and we shouldn't have to wait longer than 3 hours to withdraw our winnings. There are many platforms that offer this in the blink of an eye but if you like waiting and being unsure whether you will be paid, this is the place for you!

There is really nothing bad to say about this casino. They have a ton of games and providers to choose from, and the site is easy to navigate. I like the fact that pragmatic games are available without a VPN, as this is the case for me at the majority of of casinos, and a lot do not allow the use of a VPN.
I must say that the RTP on many of the providers was actually quite good and I had an enjoyable playing experience, many downs but a lot of ups.
KYC had to be done the first day that I registered so there were no issues submitting a withdrawal.

The only slightly negative thing I have to say is the turnaround time for the processing of withdrawals which is 4 days, as stated in their terms (hence the 9 stars, sorry) . But then again, day no 4 the withdrawal was in my account. Overall an enjoyable Casino, give them a try.

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