Boomerang Casino - Account Closure with balance

Dear @Booyaka28,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The account balance was around 500.- CHF / plus two open bets of 80.- CHF

The pending issue regarding my missing winnings: CHF 22‘500 / Date 28.07.23

Dear Boomerang Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,

This is a repeat customer's complaint who has already raised this issue with CasinoGuru, feel free to check the complaint by the link: https:­//c­asi­no.g­ur­u/b­oom­era­ng-­cas­ino­-pl­aye­r-s­-wi­nni­ngs­-no­t-c­red­ited-to

We have supporting evidence from the Game Providers that these customer's complaints are not valid.

Kind regards,
Boomerang Casino team

Dear Boomerang Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Its not a repeat! I‘m complaining my account closure!

Dear AskGamblers team,

We have sent the information to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Kind regards,
Boomerang Casino team

Dear AskGamblers team,

When we tried to send a letter, an error occurred. Please let us know if there is any other address where we can send the information.

Thanks in advance!

Kind regards,
Boomerang Casino team

Dear Boomerang Casino,

The correct address is suppor­t@a­skg­amb­ler­s.com, what kind of error are you receiving?

Dear AskGamblers team,

Unfortunately, when sending a letter, an invalid e-mail error occurs.
We are sending you a screenshot.

Thanks in advance!

Kind regards,
Boomerang Casino

Again, Im claiming the account closure with a balance. Of course Im still fighting for missing winnings, but thats another story. @Boomerang: please answer and solve it

Dear Boomerang Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,

We would like to inform you that we managed to send the letter to the suppor­­t@­a­s­kg­­amb­­le­r­s.com email. Please let us know if you need additional information.

Thank you for your understanding and cooperation.

Kind regards,
Boomerang Casino

Is there an answer for the closing?

To be very clear @ Boomerang Casino:

- you closed my account with a balance without any notice and in the middle of my bet round
- you closed my account despite several ongoing and unsolved complaints
- you are not replying to my x mails for information

Dear Boomerang Casino,

The AskGamblers Complaint Team is kindly asking you to send required information again to suppor­t@a­skg­amb­ler­s.com since we didn't received the explanation.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for your reply!

We would like to inform you that we tried to send you letter from < email removed >email.

Please check whether you have received the letter and let us know.

Thank you for cooperation.

Kind regards,

Boomerang Casino

And what about me? Answering and a statement about my complaint instead of trying to sending emails and delaying?

Dear Boomerang Casino,

Please note that we have received the email in question and replied to it.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Boomerang Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.