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Boo Casino

Item: Boo Casino
Rating: 7.2
Author: Bojana D.

Our Rating CasinoRank

7.2/10

CasinoRank

Player Rating 41 reviews

6.4/10

41 reviews

Complaint Response 7 complaints

2 days avg. 7 complaints

What we like

Live chat is available
Mobile friendly design
User-friendly filters in the lobby
SSL encryption

What we don’t like

Limited live chat hours 10am - 11:30pm

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Boo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.boocasino.com

Established

2019

Licences

Malta Gaming Authority

Company

Green Feather Online Limited

Affiliate Program

Oh My Partners

Languages

English, German, Finnish, Norwegian

Casino Type

Instant Play, Mobile

Boo Casino is an online casino owned and operated by Green Feather Online Limited. There is something to suit everyone as the casino offers some fantastic games from the likes of 1x2Games, Betsoft, Blueprint Gaming, Evolution Gaming, Fugaso and others. The lobby is packed with different variations like video slots, table games and they have a live casino as well. The sites primary language is in English but it supports several others too. Players can open the casino instantly through a web browser and they have a mobile casino too. Boo Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions which will exclude certain players from opening an account here. The full list of restricted countries and territories can be found under ‘more casino details’.

Mobile Gaming

Of course, there is a mobile version of the site for players who prefer trying their favourite games on the go. There’s no app needed to play, members can just use the same log in details as the mobile version and log in using a compatible mobile browser.

Security and Fairness

When it comes to security, the casino takes this seriously which is why they use industry-standard SSL/TLS encryption connections. This protects the transmission of both personal and financial transactions.

They also use a random number generator which makes sure the game available here always produce fair and random results.

Deposit Methods

Visa, MasterCard, Skrill, Neteller, Payz, Flexepin, CASHlib, Neosurf, Sofort, Giropay, Trustly, Maestro, MuchBetter, Paysafecard, CashtoCode, iDEAL, QIWI, AstroPay Card, Euteller, EPS, WebMoney

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Trustly, Payz, Bank Wire Transfer, Neteller, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Euros, Australian dollars, Canadian dollars, Russian rubles, US dollars, South African Rand, Norwegian kroner

Pending Time

3-5 days

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 4-6 days
Card Payments 4-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playson, Betsoft, NextGen Gaming, Iron Dog Studios, Light & Wonder, Wazdan, Betdigital, Bally, Barcrest Games, 1x2Games, WMS, Evolution Gaming, Red7 Slots, Booming Games, Lightning Box, Elk Studios, Fugaso, Side City Studios, Leap, Games Global, Ainsworth Gaming Technology, Big Time Gaming, Blueprint Gaming, Genesis Gaming, Just For The Win, Nolimit City, Rabcat, Thunderkick, Amaya (Chartwell), Pragmatic Play, Foxium, Old Skool Studios, Revolver Gaming, Snowborn Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino is home to over 1000+ games, those include hundreds of video slots from some well known software providers such as Betsoft and Fugaso. Games can be easily filtered by each individual provider which makes it easier to browse. The casino lobby features a search filter for players who know exactly what games they are looking for. Players can enjoy titles here that include the Immortal Romance slot, Book of Gold Double Chance slot, Bonanza slot, and many others.

If anyone is looking to try games other than video slots then they’ll enjoy the selection of table games that are here instead. There's a lot of different games of blackjack and roulette with various themed tables for all kinds of tastes. There are other table games too which include card games and ones like Baccarat.

Players who do prefer betting with cards may like video poker games instead. These are also available through the casino lobby and include Bonus Deuces Poker and Deuces & Jokers Poker.

Live Casino

There is a live casino here as well so if players like betting with a real-life dealer they can try these live games which are available from the likes of Evolution Gaming. Both male and female croupiers host the games which include Live Roulette, Live Baccarat and Live Blackjack.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who is looking for help and assistance can contact the casinos customer support team. For instant help, players can open their live chat facility where a friendly agent will be available to help between the hours of 10am - 11:30pm. Players will still be able to contact support outside of these business hours by sending them an email instead.

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Complaints

Read the complaints other players have left for Boo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Boo Casino - They give insufficient information about my account

I have had an account on Boo Casino, but their support claims otherwise. I cannot create an account on their website, because my email is already in use. Boo Casino claims that I do not have any account despite it clearly being the case. I have also asked for any possible support contacts made using this email, which they claim there is none. I ask for help in making sense of the situation, as my email clearly is in use on their site.

Resolved

Boo Casino - Casino not paying withdrawal of 500 EUR

I have been playing for some time now since 2021 in Boocasino.

Doing multiple deposits and never won anything until last Monday 01.01.2024.

So I made withdrawal of 500 euros, was told to send documents which I did. Immediately on Tuesday 02.01.2024 I was told that documents has been approved and are ok and my withdraw will be approved in 2-5 days.

It's been 7 days already now and customer service telling me that wait is over soon but nothing ever happening the withdraw just stays in pending status.

Resolved

€100

Boo Casino - Delayed payment of €4,891

I made a withdrawal on the 16th of February for 4891€. I uploaded all the files, recived a call for Know Your Customer. Thats all sorted, im texting the support every day but im not getting any straight answer when im getting the money. They said everything looks ok with my statements and ID, i just need to wait. Its over a week now and still no sign of the money. Its impossible to reach them by phone, and nobody replies to emails, the only place is live chat.

Resolved

€4891

Boo Casino - Will not tell me when I will be receiving payment

I submitted my initial request on February 15th and have been told I am verified but no one at the casino in an active chat window can give me even an estimate payout date.

I emailed their support staff and vip support staff 2 times in the last 3 days and requested through chat that someone contact via email and nothing yet.

I have had agents close the chat without giving me any information regarding my query at least 2 times. I would just like a straight answer

Resolved

$4400

Boo Casino - Being ignored, they refuse to respond

I wanna start off with Ive spent boo casino about 40 emails due to my ability of not being able to sign in to the casino. One day It was working great, the next it wasn't any longer.

I tried changing the password at least 8 times, still its wont allow me to log in. And u cant speak to many 24/7 supports because I cant log in. You cant speak to the support unless you're logged into your account, but they already know this also moving forward!!

So I began sending email probably each day for the first few weeks. I'd immediately receive the message stating that my email was in fact received! And yet not one reply! Up till I posted a complaint on a site (sorry I don't recall exactly which one!) they responded with "speak to online support get them too send you a password reset", in which my reply was "I cant speak to support unless I'm logged in, but u know that already" and I haven't received an email back and I've prob sent another 10 emails since there one reply once again.

Resolved

Boo Casino - Free Spins and withdraw

I got free spins to my email it was 1.12. I played my first spin 01/12/21 13:17 proofs here: ( https://gyazo.com/7cd865108ff55b26da0441e1b8df4cd3 ). I made my first withdraw 01/12/21 18:46 proofs here: ( https://gyazo.com/00100e35565ac2db6b0ec88c14cd5ffb ). I received the next day a message that my withdrawal has been canceled because the minimum withdrawal is 50. Its okay i went to play more. 02/12/21 23:39 was next spin. proofs here: ( https://gyazo.com/738bff8677113fd79e4168ab7b4338e3 ). My last spin was 02/12/21 23:49. proofs here: ( https://gyazo.com/a3c0061b91a6f79bb7de2ef1ab642b34 ). I made my 80e withdraw immediately after that last spin. And today 06/12/21 10:21 they told my withdraw has been cancelled. proofs here: ( https://gyazo.com/2a96d29f7dffa0ff98f7566bb6ec4cb2 ). They said they offered bonus 29th november and i have 1 week to play and withdraw the funds. proofs here: ( https://gyazo.com/027cbfc47e754dcdd7d5793145314b14 ). I played and withdraw before a week, but they deliberately delayed my withdraw that it took more than a week. I'm really disappointed that they dare to do this. It was only 80e withdraw but that was big money for me.

Resolved

€80

Boo Casino - Delayed payment

i have deposit on boo casino and use bonus and play and win. on 10.02.2020 i send a withdrawal request and they must verified my identinty. this i undrestand and all is ok. identity verified and withdrawal request approved on 14.02.2020. since I didn't have the money on my card today, I contacted the Support Center. They told me they had some withdrawal problems, but they couldn't tell me when it would solve or when I would send me the money. I think 9 days to withdraw money and verify your identity is a bit much. Finally, they still haven't sent them to my card. . I don't want to make any problems for anyone but I don't think it's fair at all.I saw the casino on your site and it seemed okay. but I see that dealing with customers is disastrous. Waiting for a selection of 9 days and after 9 days they will tell you that you have to wait, but do not know how much. I think the rules in the casino apply to both the casino and the gambler. I will understand the delay of 1-2 days but I do not understand that the casino solves one problem I do not know since and does not know when to solve it. And the problem I think is essential, it pays to win players. why, for example, do not have a problem in the deposit but only with a withdrawal. ???

Resolved

€2000

Complaint Statistics

Resolved 7

Avg. Amount $ 1,546

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

6.4/10 ● 41 reviews

Top reviews from our players

KBgamer

6 years ago

4/10

Good site, very nice design, lot of games and providers. Support is friendly and can answer all questions. Good selection with welcome bonuses. The site doesn't lag and opens fast.

They offer a wide selection of bonuses but be careful and read T&C before taking a bonus. This is for me first time when I finished a wager and my winnings were canceled because I broke one of the rules - Switching from a low wagering contribution game or category to a higher wagering contribution game or category. In this case, you have to open a whole new page with all the slot list that CANT be played while doing wagering and this list includes slots like Tahiti Gold where I made a nice win. This is actually the first casino where I see this game on a list with a lower contribution. So be careful when taking a bonus here guys.

Dear KBGAMER, It's great to hear you enjoy our site, friendly and helpful support staff, welcome bonus and online games. We ask all players to read the terms and conditions in full before playing. If players do not understand before playing the bonus our friendly customer support staff will answer any queries you may have. If you require any further assistance, please do not hesitate to contact us directly. Kind regards, BooCasino

Boo Casino 6 years ago

Boo Casino News

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