Ag Awards

Boo Casino - Delayed payment

Complaint Info
Disputed casino Boo Casino
Reason Delayed payment
Amount € 2000
nerobmw Slovenia
Posted on February 20, 2020

i have deposit on boo casino and use bonus and play and win. on 10.02.2020 i send a withdrawal request and they must verified my identinty. this i undrestand and all is ok. identity verified and withdrawal request approved on 14.02.2020. since I didn't have the money on my card today, I contacted the Support Center. They told me they had some withdrawal problems, but they couldn't tell me when it would solve or when I would send me the money. I think 9 days to withdraw money and verify your identity is a bit much. Finally, they still haven't sent them to my card. . I don't want to make any problems for anyone but I don't think it's fair at all.I saw the casino on your site and it seemed okay. but I see that dealing with customers is disastrous. Waiting for a selection of 9 days and after 9 days they will tell you that you have to wait, but do not know how much. I think the rules in the casino apply to both the casino and the gambler. I will understand the delay of 1-2 days but I do not understand that the casino solves one problem I do not know since and does not know when to solve it. And the problem I think is essential, it pays to win players. why, for example, do not have a problem in the deposit but only with a withdrawal. ???

Posted on February 21, 2020

Hello Nerobmw,

I see you have spoken to our agents via the live chat many times over the past week regarding your withdrawal.

Understandably you are concerned and upset regarding the delay. As you have been advised, we are facing a technical issue at the moment and we are working hard to get this resolved as soon as possible.

I want to re-assure you that your withdrawal has been approved and will be processed as soon as we are possibly able.

We apologise for the delay and thank you for your patience at this time

Posted on February 25, 2020

Dear @nerobmw,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

nerobmw Slovenia
Posted on February 26, 2020

problem solved. boo casino payment all money

Posted on February 27, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Boo Casino Complaints

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