Boo Casino

Boo casino chat kept telling me to deposit large amounts of money a lot of times... I deposited and deposited and games I usually play would Not win anything or even connect to bonuses, especially on another game I play... I felt scammed of approx $6000 and I told Boo it didnt seem normal as their regular chat POP UPS told me to keep depositing LARGE amounts of money... They kicked me out when I had a concern about it... They show up sort of thing... I then when to Malta Gamming authority... I heard nothing back... what is MGA doing really?

Being Franco, I'm going to write something here, because the space cannot be left blank. The deposit is fast and although some games are missing, Boo offers a large range of live games and Slots

Here, I'm going to write the worst thing about the Casino! 1 - If you are looking for a quick WITHDRAWAL, do not invest in this site. Critical here, the method, agility and bureaucracy. There is only ONE METHOD available at the time of withdrawal. I'm talking about the bureaucracy, because they do the following:

You request the withdrawal, then they ask you for the documents (It is worth mentioning that when opening the account, the documents were sent).

Then, 3 days are asked to analyze the documents and they send NOTHING notifying and the withdrawal remains pending. And only after verifying the documents and the account, the withdrawal goes to an evaluation that takes 3 to 5 working days! As if that weren't enough, each operator you call has a different view and information. In other words, it's the worst experience I've had, in relation to Casinos!

Boo Casino

July 18, 2023

Hello Levi1187

Thank you for your comments.

Our verification process is a standard procedure which protects both players and the casino. Once your account is verified, future withdrawals should be more efficient.

While we understand that, at times, the initial withdrawal process may seem demanding, it is done to establish trust and uphold the integrity of our casino's operations.

The verification process is a crucial aspect of maintaining a secure and responsible gambling environment. It ensures compliance with regulatory requirements and helps prevent fraudulent activities, such as identity theft and money laundering.

Our casino is licensed by the Malta Gaming Authority (MGA), which enforces strict guidelines to ensure fair play, player protection and responsible gambling. They continuously monitor and supervise licensed casinos to maintain high standards of operation.

Regards,

Boo Casino Representative.

Well, where do I start?
1.) VIP Department first off lied to me about the Black VIP upgrade . I made the required amounts if not even more $3000-$3500 in deposits to be upgraded from Platinum Status. The agreed amount was $2000 between November 2022-December 2022 on a phone call with their Supervisor (Stephanie) who agreed on this. Since filing the complaint over a month ago now, their department tells me that all phone recordings were not functioning at the time I called. How convenient for them.

2.) Their Chat reps ask you to make deposits which are illegal, to begin with. For example seeing the Clients/Customers they are coaxing to spend more/deposit more could have a Gambling problem. Their competition who I have been with for 5 plus years and am also a VIP member has told me these tactics from their chat site are grounds for having their license suspended or removed.

3.) Tried to resolve this issue with their department internally before filing the complaint, but after requesting roughly 30-35 times for the VIP/Supervisor Department to contact me via Reps in Chat and by email, they proceed to Ghost or blatantly ignore my requests.
This right there shows a pattern proving their guilt on this issue.

4.) One of their Chatbox Reps (Maria), said in one of our chats that the reason they are refusing to contact me is because I’m not making enough deposits. Again that’s a huge NO when it comes to being a licensed regulated casino site. Again why would I make additional deposits when they didn’t honour their end of the Deal.

5.) One of their VIP reps (Mark) then did the Coward reply (email) instead of talking directly on the phone to me, and said because I told their Supervisor Stephanie via email I was no longer interested in pursuing Black VIP due to the ghosting back in November but yet I made the required deposits, actually made more deposits than needed to be upgraded, that this is the reason why I won’t be upgraded. Again this should have no effect on being upgraded seeing the agreed upon amount during our phone call was full filled on my end.

6.) I have now been waiting for over a month since January 20th when I closed my account for all emails, chat history and phone recordings since February 2022 till present to be released to me so I can then forward the information to Ecogra for them to take over the complaint. Still receiving excuses to why they are not releasing it. I’m now just waiting for the next unbelievable excuse/reason to this whole situation from them.

Do not support this Fraudulent, Incompetent, Shady Tactics site.

Boo Casino

March 21, 2023

Hello All,

We would like to reply to this review with our standpoint.

During the time the player has played with us, he has been advised that a VIP upgrade is at the discretion of the casino, therefore, cannot be guaranteed to any player.


As it stands, the player was twice offered help with upgrading to black level and twice declined these, close to them being realised. The last time was just over a month ago.

We have reviewed the communications with the player, but we found neither an email sent by our Support Team nor any chat informing them of successfully upgrading to the Black level VIP status. In regards to their request for the disclosure of communications between us, we have gathered all the available data and sent this on to them.


We are unable to get copies of the calls between our staff and yourself regarding your upgrade, as there was an issue with call recording. In fact, we were unable to access any recorded calls with you. As has been advised to you previously, should you take this complaint further, an audit of our services would find this to be true.


For a long period of time, you have claimed bonuses that have superseded your deposits with us. Eventually, we were not able to grant you the same amount any longer and our agents advised you to deposit further to claim more bonuses. We do not under any circumstances force or push players to deposit further. However, this player repeatedly came asking for further bonuses and was informed that he can claim more by making further deposits.

Boo Casino Representative.

After signing up and playing at Galaxyno casino regularly I started getting emails about their sister casino and I came on AG site to check their reviews and ratings. I finally decided to sign up on Boo casino which belongs to Green Feather online group and operates with MGA license. The sign-up process at the casino takes under a minute and you can choose to play from more than 20 different currencies. The casino has lots of payments options and for my playing currency INR there are 10 payment options which include Bank transfer, Cards, E-wallets such as Skrill, Neteller, Astropay and a few others. The minimum amount for deposit is €10 and the minimum amount for withdrawal is €20.

Boo casino has more than 40 slot providers in their slot directory that come together to give you almost 2000 slots. Some slot providers at their casino are red tiger, Netent, Microgaming, BTG, Pragmatic play, Thunderkick, Betsoft and many more.

You can enjoy their slots with a welcome package which gives you a total bonus amount of INR50000 and 150 free spins across three deposits. The casino gives you a first deposit bonus, of 100% up to INR25000, a second deposit bonus of 50% up to INR10000 and a third deposit bonus of 100% up to INR15000. These bonuses can be claimed with a minimum deposit of INR1000. The wager requirements are 40 times the sum of deposit and bonus. The wager needs to be completed in 7 days without breaching the max bet of INR400. The casino also gives you other reload bonuses such as 300% bonuses, 150% bonuses and 100% bonuses which I think is great.

The account verification takes under 24 hours as long as all your documents are submitted accordingly. Boo casino is a great addition for Indian players as the games, the bonus offers and even the minimum bet at slots is decided to suit Indian players. A definite try for Indian players.

Nice selection of games, great support, fast withdrawals, seems legit.
Nice overall look of the site. No lag, dropouts and all that
overall 9/10 I would recommend.

Nnly bank transfer withdrawal for me( Norway) - no 2 factor authentication.
mMssing yggdrasil games, and I dont like the automated chat when trying to deposit, and a robot asks for help.
Missing crypto withdrawal like eth and stuff.

Fast payouts, responsive customer service, the mobile site runs smoothly & a good selection of games. They send out random free cash bonuses as well to regular players which is always nice! Overall a decent trustworthy casino in my experience.

Live chat customer service isn't 24/7, playthrough/t&c conditions for wagering on their bonuses can be really confusing so I would suggest reading them really carefully before choosing any deposit bonuses (or just play without a bonus to avoid losing winnings if you don't meet wagering t&c!).

So far it is the only casino I have played at (and I've played at alot) that I regularly go back to. For 2 main reasons:

1) Best well rounded selection of slots.
Not so many that it becomes a chore finding one to play.
2) Only casino w/ new bonuses available even after numerous deposits have been made. As well as consistent daily and weekly ones that make it worth it to deposit if your an existing customer.
So much more good things just try it. Also with withdrawals I have just put in for a $5000, and have sent them documentation so I will update how long of a turnover it is. Applied Nov 30,2021 around 8am.

Can't think of one thing really everything has been seemless and from what I read before joining and experienced after, they are truly in my opinion king of casinos

Has the best mix and quantity of deposit bonuses out of any other casino I have played at. Their support is just phenomenal. Hey are always quick and helpful.

Lacking some game providers like Quickspin and Yggdrasil to name a few. The live support always sends you a message after you login asking if you need help choosing a deposit bonus. I've had this mess up my deposits before.

Hands-down best online casino for a quick under 24 hour payment. No jumping through hoop after hoop after trying to get what money thats yours. Losing half the value of your crypto while you wait for payment or spend the whole thing. Because it takes so long for them to approve your legitimate win, looking for your hydro bill, you know the one that matches your old licence. drivers license.

Nothing to dislike except I can’t play piggy riches on it but I think that’s because I’m from Canada and they don’t trust us with that game. Only real complaint that their customer service is not 24 seven yet but I’m sure they’re working on that otherwise a fantastically good and honest casino very rare to find in this industry in the space. Keep up the good work and stay honest and pay fast. Ask them about their cashback program it’ll blow your mind.

Great game selection, very friendly customer support and great bonuses. By far best casino I have played on and cash out is super fast. They do not leave cash out pending for a couple of days before processing as a lot of the casinos so.

Just wish there was a mobile app. Also with I could ply all games on mobile data. I play on cell mostly and if not on wifi I get some games restricted.