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Bonzo Spins Casino

Item: Bonzo Spins Casino
Rating: 1
Author: Bojana D.

The casino is restricted in your country.

Player Rating 1 reviews

8/10

1 reviews

Complaint Response 3 complaints

4 days avg. 3 complaints

What we like

Live chat
Instant play
Mobile friendly
Live casino

What we don’t like

Live chat not available 24/7
No Live casino and table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Bonzo Spins Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.bonzospins.com

Established

2018

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Company

Grace Media Limited

Affiliate Program

Tau Affiliate

Languages

English

Casino Type

Instant Play, Mobile

Bonzo Spins Casino is an online casino where members have access to a selection of games signed by big software names like NetEnt, Microgaming, Big Time Gaming, Extreme Live Gaming, and others. The site can be reached in several languages and can be played instantly or through their mobile casino. Bonzo Spins Casino is licensed and regulated under the laws of Gibraltar and the UK Gambling Commission.

Restricted Countries and Territories

The casino is accepting players from the UK only, limiting others from accessing the casino games.

Mobile Gaming

The casino can also be played on the go from a mobile or tablet device. Members can log in through a mobile browser and enjoy a selection of games that have optimized for mobile use.

Security and Fairness

The casino uses SSL encryption and industry-standard firewall services to protect players personal and financial details.

They also use a random number generator to make sure their games remain fair and random.

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Skrill 1-Tap, Boku, PayPal, Boku, Zimpler

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Paysafe Card, Visa, Skrill, Trustly, PayPal

Withdrawal Fees

Withdrawal Limit

GBP 10,000 per transaction

Currencies

Euros, British pounds sterling

Pending Time

0-5 days

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, IGT (WagerWorks), NextGen Gaming, Realistic Games, Blueprint Gaming, Merkur Gaming, Eyecon, Big Time Gaming, Elk Studios, Light & Wonder, Lightning Box, Pragmatic Play, Red Tiger Gaming, Foxium, Instant Win Gaming (IWG), Iron Dog Studios, Rising Entertainment, Inspired, Nyx Interactive, Crazy Tooth Studio, 4ThePlayer, Golden Rock Studios, Habanero, Just For The Win, Skillzzgaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots can play hundreds of games here. They can pick from favourites or they can categorize games by each individual provider to make it easier to browse. An in-built search engine is also available to help pin-point single games. Titles include the Starburst Slot, Cleopatra Slot, EmotiCoins Slot, White Rabbit Slot, and others.

Other games include Instant Win Games and Exclusive Games.

Presently, there are no table games available.

Live Casino

Members who prefer betting in a live environment will, unfortunately, have no access to live games at this casino.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

+44 207 154 2075

FAQ Section

Support

Players who need assistance can use the casino's live chat service which is open between the hours of 08:00 – 00:00 GMT/BST. Telephone support is available throughout these hours. Support can also be reached 24 hours a day through email.

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Complaints

Read the complaints other players have left for Bonzo Spins Casino. Learn more about complaints.

Show all complaints

Submit complaint

Account verification procedure takes forever

It's been 5 days and every day I have resubmitted every document they have requested right down to me holding my documents and having to take selfies with me holding documents as they didn't believe I am a real person. Mind you I have recieved a payment from them 3 months ago and have already proved my identity and bank account details. Every day they are requesting different documents which I have sent straight away the only way I hear anything from them is when I go to chat support and they request the same documents stating they havent recieved them even though I have kept all my sent emails to the casino. So I then send documents through chat and they say they will send them off to department so I want to the next day and contact again and once again I will be asked for more documents which I send again. This has been going on for over a week and still being lied to and asked for same documents. It's 4000 dollars that they haven't paid me and show no signs of resolving this matter.

Unresolved

$4000

Won’t process self exclusion request

I have requested self exclusion several times from Bonza Spins casino, without it being taken seriously. Below is a sample of recent correspondence. They will not process my request. It’s disgusting.

Copy of my email Sunday 21st July 2019 “Please arrange for my account to be closed effective immediately. I do not wish to communicate further regarding this request. I would appreciate immediate closure of my account effective today. My account details are Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx. User name xxxxxxxx DOB Xxxxxxxx

I wish to self exclude permanently from your casino.

Thank you,

..... ...........”

Bonza Spins first response “On 22 Jul 2019, at 12:12 am, Support Bonzaspins wrote:

Hello Eva,

Thank you for your email.

I am very sorry that you wish to close your account, may I ask what happened?

Any feedback from you would be highly appreciated as we are constantly trying to improve our service.

We am looking forward for your response.

All the best,”

This is the third time that I have tried to self exclude. You will note that I specifically asked for no further communications, because I knew that this standard response would be issued.

So I sent the below response yet again “ To: "Support Bonzaspins"

Sent: Sunday, 21 July, 2019 16:53:21

Subject: Re: Please arrange for my self exclusion from your casino immediately

Hi,

I am losing too much money, it’s as simple as that.

It has become a problem for me.

Thankyou,“

And this is what I received! As I expected, they try to lure me the gambler into playing again. It’s actually abhorrent.

“Hello Eva,

Thank you for your email .

We are sorry you feel this way, no worries as we are sure luck is right around the corner and you just need to stay optimistic. Also, if you notice that luck is not on your side, perhaps it would be best to try a greater variety of games.

We would recommend some nice hot games that can help you ,for example :Gladiator , Great 88 or Wolf treasure.

The way luck works, we don't know when it will hit next. I'm positive that as you continue to enjoy the site, sooner or later, you will have more favorable gameplay sessions.

All the best,”

Can you please assist me in self excluding from this online casino? I do not trust them in any way shape or form.

Thank you, Eva < surname removed >

Unresolved

Refusal to payout legitimate winnings

I tried everything to have my documents validated so I could withdraw my winnings. Finally over approximately a week they assured me that they were. Many emails to and from, I emailed support team, payments team and the managers. All the emails back were stalling in nature but positive and reassured me that my payouts were imminent. They emailed me to encourage me to continue playing my winnings as they were 'paying like crazy at the moment'. I reiterated that I would like to be paid out. They finally agreed that the account had been validated and payment was on its way. Only to receive a second email within hours stating that the 'audit team' had reviewed my payout & confiscated the money. (3 payments, a total of $13,000 AUD). This was due they said to bonus amounts & I was no longer entitled to my winnings. I had played and one these amounts with my own money, & had avoided 'free spins/bonus offerings after playing a few earlier and losing my money & reading the payout conditions, decided that was not for me. The winnings were completely financed by my own money without any of the marketing offers. The manager emailed me to say she had tried really hard & begged for me to be paid $1,500 instead. I have tried everything to contact the manager, emails as no phone number, but the do not respond. I need my money back. I have been blatantly robbed. Can you please help to rectify this situation.

Unresolved

$13000