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Closed

Bonzo Spins Casino is closed, please try these instead:

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Bonzo Spins Casino

Player Rating 1 reviews
8/10
1 reviews
Complaint Response 3 complaints
4 days avg. 3 complaints
What we like
  • Live chat
  • Instant play
  • Mobile friendly
  • Live casino
What we don’t like
  • Live chat not available 24/7
  • No Live casino and table games
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Bonzo Spins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.bonzospins.com
Established
2018
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Bonzo Spins Casino is an online casino where members have access to a selection of games signed by big software names like NetEnt, Microgaming, Big Time Gaming, Extreme Live Gaming, and others. The site can be reached in several languages and can be played instantly or through their mobile casino. Bonzo Spins Casino is licensed and regulated under the laws of Gibraltar and the UK Gambling Commission.

Restricted Countries and Territories

The casino is accepting players from the UK only, limiting others from accessing the casino games.

Mobile Gaming

The casino can also be played on the go from a mobile or tablet device. Members can log in through a mobile browser and enjoy a selection of games that have optimized for mobile use.

Security and Fairness

The casino uses SSL encryption and industry-standard firewall services to protect players personal and financial details.

They also use a random number generator to make sure their games remain fair and random.

StallCation

Complaints

Read the complaints other players have left for Bonzo Spins Casino. Learn more about complaints.

Show all complaints
Won’t process self exclusion request

I have requested self exclusion several times from Bonza Spins casino, without it being taken seriously. Below is a sample of recent correspondence. They will not process my request. It’s disgusting.

Copy of my email Sunday 21st July 2019 “Please arrange for my account to be closed effective immediately. I do not wish to communicate further regarding this request. I would appreciate immediate closure of my account effective today. My account details are Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx. User name xxxxxxxx DOB Xxxxxxxx

I wish to self exclude permanently from your casino.

Thank you,

..... ...........”

Bonza Spins first response “On 22 Jul 2019, at 12:12 am, Support Bonzaspins wrote:

Hello Eva,

Thank you for your email.

I am very sorry that you wish to close your account, may I ask what happened?

Any feedback from you would be highly appreciated as we are constantly trying to improve our service.

We am looking forward for your response.

All the best,”

This is the third time that I have tried to self exclude. You will note that I specifically asked for no further communications, because I knew that this standard response would be issued.

So I sent the below response yet again “ To: "Support Bonzaspins"

Sent: Sunday, 21 July, 2019 16:53:21

Subject: Re: Please arrange for my self exclusion from your casino immediately

Hi,

I am losing too much money, it’s as simple as that.

It has become a problem for me.

Thankyou,“

And this is what I received! As I expected, they try to lure me the gambler into playing again. It’s actually abhorrent.

“Hello Eva,

Thank you for your email .

We are sorry you feel this way, no worries as we are sure luck is right around the corner and you just need to stay optimistic. Also, if you notice that luck is not on your side, perhaps it would be best to try a greater variety of games.

We would recommend some nice hot games that can help you ,for example :Gladiator , Great 88 or Wolf treasure.

The way luck works, we don't know when it will hit next. I'm positive that as you continue to enjoy the site, sooner or later, you will have more favorable gameplay sessions.

All the best,”

Can you please assist me in self excluding from this online casino? I do not trust them in any way shape or form.

Thank you, Eva < surname removed >

staus Unresolved

Complaint Statistics

Avg. Amount $ 4,175
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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Top reviews from our players

The deposit process was quick and easy to understand.

It took ages to talk to someone on live chat and some of the games I was able to play on all of a sudden stopped working.

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