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Bonzo Spins Casino - Won’t process self exclusion request

Complaint Info
Disputed casino Bonzo Spins Casino
Reason Other
Posted on July 23, 2019

I have requested self exclusion several times from Bonza Spins casino, without it being taken seriously. Below is a sample of recent correspondence. They will not process my request. It’s disgusting.

Copy of my email Sunday 21st July 2019 “Please arrange for my account to be closed effective immediately. I do not wish to communicate further regarding this request. I would appreciate immediate closure of my account effective today. My account details are Xxxxxx­xxx­xxx­xxx­xxx­xxx­xxx­xxxxx. User name xxxxxxxx DOB Xxxxxxxx

I wish to self exclude permanently from your casino.

Thank you,

..... ...........”

Bonza Spins first response “On 22 Jul 2019, at 12:12 am, Support Bonzaspins wrote:

Hello Eva,

Thank you for your email.

I am very sorry that you wish to close your account, may I ask what happened?

Any feedback from you would be highly appreciated as we are constantly trying to improve our service.

We am looking forward for your response.

All the best,”

This is the third time that I have tried to self exclude. You will note that I specifically asked for no further communications, because I knew that this standard response would be issued.

So I sent the below response yet again “ To: "Support Bonzaspins"

Sent: Sunday, 21 July, 2019 16:53:21

Subject: Re: Please arrange for my self exclusion from your casino immediately


I am losing too much money, it’s as simple as that.

It has become a problem for me.


And this is what I received! As I expected, they try to lure me the gambler into playing again. It’s actually abhorrent.

“Hello Eva,

Thank you for your email .

We are sorry you feel this way, no worries as we are sure luck is right around the corner and you just need to stay optimistic. Also, if you notice that luck is not on your side, perhaps it would be best to try a greater variety of games.

We would recommend some nice hot games that can help you ,for example :Gladiator , Great 88 or Wolf treasure.

The way luck works, we don't know when it will hit next. I'm positive that as you continue to enjoy the site, sooner or later, you will have more favorable gameplay sessions.

All the best,”

Can you please assist me in self excluding from this online casino? I do not trust them in any way shape or form.

Thank you, Eva < surname removed >

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