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Bitcasino.io

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 267 reviews
8.7/10
267 reviews
Complaint Response 16 complaints
2 days avg. 16 complaints

AskGamblers Quick Overview

Editor’s View

We love the layout of Bitcasino.io. Everything is well-organised, and you can access any corner of an online casino with just a few clicks. Whether you want to enjoy live casino games or spin the reels of the world’s most popular slot machines, you’ll find it all at Bitcasino.io.

What we like
  • Live chat 24/7
  • Strong focus on crypto payments
  • Interac available for fiat payments
  • Fast withdrawals
What we don’t like
  • Few poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitcasino.io Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitcasino.io/
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Chinese, English, German, Japanese, Korean, Portuguese, Spanish, Thai, French, Vietnamese, Turkish, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
X, Instagram, Telegram, TikTok, YouTube

General Information About Bitcasino.io

Bitcasino.io is a crypto casino offering crypto users top-quality games from renowned providers. The online gambling website has a good track record, having been active since 2014 and having obtained the gambling licence of Curacao.

The desktop version of the website is smooth, while mobile users can download the Bitcasino app on the Google Play store and access their favourite games on the go. To sign up, you must enter personal details, which last a few minutes. You can also sign up via Metamask or Google.

But before you do so, we recommend you read our detailed online casino review. We cover everything from payment options, games available, customer service (how to get in touch with them, what to expect) and look for different responsible gambling tools.

StallCation

Complaints

Read the complaints other players have left for Bitcasino.io. Learn more about complaints.

Show all complaints
Bitcasino.io - Withdrawal declined without explanation

Hello,

So, 1st of May I've deposited some funds, played a bit and won a small amount, tried to withdraw to see how instant it is. My withdrawals kept being rejected without any explanation, 3 times, 0 notifications or emails to inform me something is wrong (as visible on the screenshot). First chat, agent says it was processed and I should receive it. Funds returned to my balance and I think, "oh I'm stupid I've used the deposit address for withdrawal, my bad". Second chat: "You need to send en email to [email protected]" Ok, I send an email and wait for 3 days, no reply. 3rd chat I ask about the email and the same agent from the second chat says you should be fine to withdraw now, just make the request and let me know if it worked. 25 miuntes later I ask on chat and my withdrawal is declined while I am on chat and the agent tells me to contact [email protected] again.

I did again, first email wasn't replied ever so I don't expect it to happen this time. In any case it will take 6+ days to get 6mBTC out to exactly the same address it was deposited from, so there is no reason to really confirm anything. I've played at Bitstarz, never had a single issue, never had anyone harras me for days and chat agents actually gave me information about what is happening and I verified my account when they asked. This...

I honestly do not care about those 6mBTC, take them, but what is exactly going on and why are you harrasing me with constant wrong and incomplete information? I understand those are small amounts for Bitcasino but this type of treatment of anybody is just horrific.

staus Resolved
BTC0.0006002
Bitcasino.io - Withdrawal still pending after 6 days
I successfully requested a withdrawal of AUD $700 on September 26, 2020 at 2.58pm which was accepted and put into pending after requesting the withdrawal. As I am from Australia, i requested a bank transfer as I have done with all my past withdrawals at this casino. I usually only ever have my withdrawals sitting in pending for no longer than 1 day maximum before the status changes to accepted and my winnings are reflected and paid in my nominated bank account. This time however, my withdrawal is still PENDING and it is now the 2nd October (6 days later)!!! I have tried chat support many times seeking an explanation as to why such a lengthy delay only to be told to be patient and that my money is safe and to continue to wait as this is with their processors. The terms and conditions pertaining to withdrawals made via bank transfer are very clear stating "All Bank Transfer payouts are processed within three (3) banking days." It has now exceeded this time frame and i have just been informed yet again that i need to be patient and wait. I find this highly unacceptable considering I play at this casino respecting their rules and terms but yet it seems that when i query them regarding a valid inquiry which contravenes their own terms, i am told to be patient and wait. I requested that their processor be contacted and for my payment to be fast tracked but this was refused and told i had to wait. It is now Friday and an entire business week has passed (5 days) and my withdrawal is yet to be processed to be paid to me, this is unacceptable and I am extremely upset given that a valid and reasonable request to escalate my inquiry refused. Every single past withdrawal at this casino was requested and paid to my nominated bank account within 3 days maximum. I am now seeking your help to ensure that the casino's terms and conditions around my withdrawal using bank transfer is adhered too without further delay especially as it is now Friday in Australia and I expect to have my winnings paid into my bank account today before the weekend.
staus Rejected
$700
Bitcasino.io - Account closed unjustly
I registered for the first time on bitcasino on 30 april 2020 and started playing after making a first deposit by bitcoin.
I had never had another account on that website, it is my first and only account.

I then made multiple other deposits and played for hours with a lot of money.
I had read the terms and conditions of the website and played on it strictly respecting it's rules. I didn't do any fraudulent activity.

On 13 May 2020, I tried to log on my account and it was written "Your account is disabled - Please contact client service"

So did I, I received a quick answer telling me that "due to being linked to another account which is currently under a self-exclusion, your account has been added to your original self exclusion"


As I never asked for any self-exclusion whatsoever and never had another account or linked, I didn't understand what was the matter. I was reassured, my account was not disabled for fraudulent reason or anything, It was a mistake and I just had to tell the support about that to get my account unlocked.

I went to the terms and conditions to learn about it and saw

"Self-exclusion requests must be made by email from the account’s registered email address to our customer support department at [email protected]."
" To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email."
" If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response."

I never did any of that so this must have been a mistake. Terms and conditions are clearly saying that requests must be made from my registered email and that I would receive an email to confirm the exclusion . No email was ever sent by me and I didn't receive any email about that from Bitcasino.
I contacted the CS again telling them that this was a mistake, providing them with my name and everything so they can check that I only have one account on the website.
They redirected me to their security service, I explained the issue again and the security service ignored me for days.

After 5 days of being ignored at security service, I replied to the original client service mail telling them that security service isn't answering, I got completely ignored as well on this email.

I opened another ticket by email telling them that I never asked for any suspension and never linked my account to another one (I still don't even know what it means). I asked for more information about this exclusion and they answered me with the exact same answer as first time, telling me that my account is self-excluded. I already knew that but they didn't give more information. I replied again asking for informations and got ignored.

I contacted them again multiple times, explaining clearly that I never asked for self-exclusion and never linked my account but they always either completely ignored my request or answered with the copy paste answer not providing any information, only telling me that I am self excluded.

They added things such as "under a self-exclusion, at your request, we can confirm that your new account has been added to your original self-exclusion."
"We hope that you find this time away beneficial. Please do not hesitate to contact us if you require any more information."

I have never asked for any self-exclusion, there is no "original self-exclusion" this is my first and only account on the website, but bitcasino blatantly refuses to review my case and always answers me with a copy-paste.

I have played a lot of money on this website and climbed quite high on the fidelity program. I respected the terms and conditions. My account got "self-excluded" without any warning and without any action on my part.
I am willing to send any necessary proof of identity to Bitcasino so they can see that I have only one account but I have been contacting CS for two weeks now, they are refusing to review my case and ignore my request.
staus Resolved
BitCasino.io - Won't pay 2,2 BTC unjustly accusing me of having "multiple accounts"
Hi askgamblers. I played at bitcasino with my second part of the welcome bonus that were 50% of the deposit witch was 60 mbtc and played the slotmachine "caishens gold" with a bet/spin that were 1.14mbtc per spin. After i had waged the requirement i had 2.2 Btc that i had won without breaking any of the terms, after i had played a couple of more spins I tried to make a withdrawal of 1 Btc but got declined due to "security reasons" witch i completely understand due to the amount that i won and waited a day and nothing happened and the only notice i had was when i once again tried to make a withdrawal and there came up a notice that i couldnt withdraw and that i should contact the support witch i did, and i went to the live chat support-thing who told me that i should mail the security section of bitcasino and i had no futher information from the chat so i mailed them and i finally had some answer two days after my withdrawal-attempt and they told me that i due to security reasons had to do a KYC and i fully understood that and have done many KYC´s at the other places i have played at and never have had any suspicion towards me and have always had my documents verified without any problems and never would imagine that i should have that here either so i gave them the information and documents (passport and adressproof) and hoped that it would soon be finished. Another day goes and its now 3 days that has gone since my first withdrawal-attempt and they now wanted me to make a sort of camera verification at some online partner to them that was named VERIFF witch i never even heard of so i followed the link that i got privided in the mail and followed the instructions were i had to take a photo of first my face and then i had to take a photo of my passport, after i finished the whole thing and had it registred i sent a mail to the casino and told them so and waited again for a answer.' After 3 days of waiting i finally got a answer from bitcasino that told that i had to finish my registration without any futher explanation, i sent a reply in witch i asked what i have missed without any answer so i sent one more the same day in hope of a answer because now its a week since i won and i started to lose my patience and a bit worried too because i have never waited this long and have read that they use to pay their winning customers fast, and the support just told me that from now on i should only have my future dialouge with the security section and that i should mail them instead of their live chat-support that i now had learnt only sends one mail per day, and i have had enough of this by now and was tired of all waiting and delay. So the next day i got a answer from them where they told me that i had not initiated the veriff-verification witch i offcourse had 4 days earlier, however so i did the Veriff-thing once again and this time to a screenshot in case they would tell me the same thing again and mailed them and attached the screenshot and told them that it was done. And i thought that maybe now they finally can give me a ok because this whole situation has turned from being one of my best moment to a complete nightmare and never in my life would even imagine anything like this. And the day after i got a reply from them witch had me very confused and they now told me that i had been flagged by a second level investigation(?) and told me that i was suspected of having multiple accounts and then asked what relevance i had to the following usernames: lolablack, pyromanen, speedmail, and that they hoped for a honest reply in order to proceed. At this state i did not know what to think and i was wondering how they even can have been connecting me to them when i never even have heard of them, not a single one of them and mailed them back and told them that i dont know either one of the usernames and asked them why they thought so. And i couldnt be any more honest than so and dont know what they expected for a answer but i knew that i had my innocence and even gave them my number and told them if there was any problem or if they wanted to ask me anything they could give me a call and gave them my number and all but nothing happened for several days and it have at this state been 2 weeks since my first attempt and i had mailed them two times since they had me accused of those things mentioned and i had been given them the honest reply i had to give and any other answer than that would be a lie and couldnt do much more than that. And after i sent them a mail where i told them i still had no answer from them and it had been 5 days since they asked me for the honest reply, and thats when i had the reply that i certainly neither expected nor wanted in withch they stated that my verification wasn´t succeful due to the reason that they had evidence(!?) in whitch i had breached their bonus terms and that my account would be terminated even though i had nothing wrong or in any way had acted in a any kind of fraudent behaviour and without any chance of give them futher proof or so, and this is their conclusion after two weeks of verifications in witch i had given them proof after proof of who i am. They then asked me to provide a walletadress to where they could deposit the sum that i had deposited to them and if i in the future would open any account at bitcasino they would confiscate all of my deposits. And i was wondering if this was a joke and was thinking how they even can think that i under any circumstances would even think of such a thing after all of this?? Any way after they gave me the final judgement with their false evidence i tried to reach them on the mail but have not had any reply from them since and it seems like they dont want to discuss this errand anymore and choose to do whats easy for them so that they dont have to pay me the money that i won and i have not been able to prove my innocense any futher to them and got judged without any evidence due to the fact that there cant be any connection to those things and those names when i first of all always play with one account with my OWN name and second of all due to the fact that i cant have any connection to usernames i never had nor will have connection to when i dont even heard of them so i am really curious of what kind of evidence they will provide to askgamblers. And this is my first complaint so if its a bit messy and so I apologize but did not know what to do since i am in a helpless state right know and hope that this will be solved the right way.
staus Resolved
BTC

Complaint Statistics

Resolved 9
Avg. Amount $ 233
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.7/10 267 reviews

Top reviews from our players

Overall a great casino. Bitcasino offers one of the fastest cash transactions I have experienced. I would also like to point out that the verification process through email took a matter of seconds, an action that would have taken another casino for hours. Aside from these services, the games in the casino are very fun and there are tons of them! I really enjoy playing here.

The casino is available in browsers but I really hope they can create an app! But, this feature is also nice since I can still use the casino on my smartphone.

This is one of the best bitcoin casinos that I've used, and I'm continuing on playing here in Bitcasino. Cashing out my wins in every slot games is really quick, which is why I got myself a new phone which is faster than the old one that I'm using. Thanks to their fair gaming, I am able to win and have my winnings for an instant.

Sadly they don't have IGT games, but that's fine because they have games that are shares the similar theme to my favourite IGT games. This casino is almost complete with the best developers so I hope they can have IGT if possible.

I've been playing at Bitcasino for months! It's been really great as I love many of their games. They have a big collection of slots and I won many times! It was very interesting that the casino also works on mobile. Thumb ups to the live chat as they are very friendly and answers my questions perfectly every time. I've also withdrawn and deposited multiple times and they were handled very fast!

No problems yet. I have really high hopes for this casino. Keep up the good work as I'll continue playing here. My only wish is maybe to get more promotions! Keep sending them to my email please lol!

One thing that is very noticeable with Bitcasino is their well-organized collection of games that gives style to the site’s interface in some way. I’ve been playing slot games in Bitcasino especially fruit slots because they are my favorites. This is one of the most convenient online casinos I’ve played with. I don’t have problems funding my account since they offer the easiest way to pay with bitcoins.

I’m really contented with this site so I got nothing to complain at all. I will always come back and play in Bitcasino. I hope I can win one of their promotions here next time.

New player. My stay at Bitcasino has been the best! The hassle-free and quick transactions and registrations were the first things that greeted me into the casino. The good things didn't end there however. I bet bigs and also profited a lot! I like playing here so it's also nice that they are available on mobile! Great job!

I haven't tried other good casinos so I may be too excited. But my stay has been greatly positive so I will continue to play here and make my money grow. Thank you, bitcasino!

I returned here on Bitcasino after not playing for so long due to busy schedules but it still retained its greatness and good vibes. So, I continued playing the games that i used to play here and my funds in my account was untouched. Well done, in terms of security and fun.

Maybe they should have me in the Bombay club next time because I’m about to start playing here frequently in order to be recognized as their loyal and regular player. I’m looking forward to it.

I’m a new player and I’ve really been loving Bitcasino! First of all, the interface is great and the games are well sorted. Sometimes, I just search a theme I like and the games pop up! I’ve found my favourite slot games this way. I also tried card betting in the Dragon Tiger and it’s very easy to win!!!

So far, Bitcasino has really been good to me. But like I said I’m still new at online betting so I might try other casinos to be sure but Bitcasino is really my go-to place now.

They have a lot of games from Play’n Go which is my favourite developer. Of course, my all-time favourite, Book of Dead, is here in Bitcasino. They are very generous with bonuses too which is why I still have a lot of free spins until now. I think I’m one of Bitcasino’s lucky winners because bonuses keep on pouring every time I play here.

I joined Bitcasino a month ago and my stay had been very comfortable and hassle-free. I don't know where to start. They have fast money transaction, lots of games and I get bonuses and free spins! I also have been winning in their games. I don't know if it's because I just feel comfy here but I really am feeling lucky.

Thankfully, I have not experienced any trouble here yet. There are still many things left for me to try like their jackpot games so I hope I don't get disappointed. I have really high hopes for Bitcasino.

The thing I love best about Bitcasino is that all their games load fast! I can play in my PC at home and my tablet while travelling (or at work lol) and it wouldn't matter since the casino works well in either. Depositing and withdrawals are also super fast and convenient. Thumbs up!

I have not encountered any problems in my stay at this casino and that's amazing. I would ask for an app normally but since they work in my phone, everything's fine. Thumbs up and may I win more prizes lol!

Bitcasino.io News

Read all news about Bitcasino.io, check for updates and stay tuned for exclusive bonuses.

Popiplay to Offer Games to Crypto Players at Bitcasino.io
Industry Popiplay to Offer Games to Crypto Players at Bitcasino.io

Players at Bitcasino.io will now have a chance to enjoy online slots from Popiplay, a Scandinavian software provider that’s been taking the iGaming industry by storm. Some of the Popiplay games that will be available to all the Bitcasino.io members include Dogmasons Megawoof, Moneyfest and the ultimate hit Wild Witches. Let’s check out all the details of this deal.Popiplay Reaches Crypto Gaming EnthusiastsPopiplay has had massive success since its inception in 2022 and the partnership with Bitcasino.io is definitely a step in the right direction. Popiplay games, known for their cutting-edge design and immersive gameplay, will now be available to players who use cryptocurrencies to gamble online. The mutually beneficial partnership brings Popiplay additional exposure and helps Bitcasino.io attract players who love the provider’s slots.Bitcasino.io is one of the largest cryptocurrency casinos that’s been active since 2014, offering popular casino games to crypto enthusiasts. It provides a safe platform for its users and it has a strong reputation, shown by the Player rating of 8.8 based on the opinions of over 260 players!Aside from an extensive slot collection, which now includes Popiplay slots, Bitcasino.io also offers table games and live dealer games.Enjoy Popiplay Games at Bitcasino.ioWith the addition of Popiplay titles, Bitcasino.io enhances its slot library, providing better user experience and more exciting games. On the other hand, Popiplay benefits from reaching new audiences, as more people will have a chance to enjoy the provider’s existing and upcoming titles.The partnership is just the beginning of what’s to come. Meanwhile, head over to Bitcasino.io to see what the hype is all about.

Santa's Left 300mBTC in His Sack for You at BitCasino.io
Big Win Santa's Left 300mBTC in His Sack for You at BitCasino.io

Endorphina’s Jetsetter Slot lives up to its popular reputation with a huge payout to one lucky player at BitCasino.io, one of our Certified Casinos. Fortune smiled upon the player who managed to bag a massive 100BTC in a single spin. Join BitCasino.io today for your chance of being the next big winner.It Took a Simple Spin to WinThe player who headed to the online casino to play his favourite online slots set his sights on Jetsetter. Turned out to be the best decision he ever made. The player kept spinning when 3 scatters landed on his reels, triggering the games free spins feature.“A free spins feature the player is sure to never forget”During the free spins game banknotes are torn in half and spin on the reels. If the torn banknotes land next to each other in the right place they connect and multiply the players stake by the value of the banknote. And this is exactly what happened. Not only did it happen, it happed big!The player managed to get the highest paying banknote which is a 500-bill followed by another 100 bill and several others. A single spin banked the player an incredible 100 BTC. By the end of his gaming session the players balance was up to 130 BTC.When a Slot Become RealityIf you’ve never played this game, it’s theme is based around the ultimate jet-set lifestyle. Fast cars, luxurious venues, travelling and stunning girls. A lifestyle most of us can only dream of! Now with this incredible win this lucky player has a chance to experience it for real! We couldn’t be happier. We’d like to say massive congratulations on this incredible win just in time for Christmas!

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