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Betspin Casino

Player Rating 28 Reviews
7.5/10
28 Reviews
Complaint Response 4 Complaints
4 days avg. 4 Complaints
What we like
  • 0-24 withdrawal time frame
  • Unlimited withdrawals
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • Few withdrawal methods
  • Large number of restricted countries
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Betspin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betspin.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission
Languages
English, Finnish, Norwegian
Casino Type
Instant Play, Mobile

Betspin Casino is a sleek instant-play online casino that features an extensive catalog of Microgaming, NetEnt, Yggdrasil Gaming, Rabcat, NextGen Gaming, Play'n GO and Genesis Gaming slots, as well as live and virtual table games. The casino’s interface makes it easy to browse through the games or find a specific one quickly. Players here can depend on a 24/7 customer care team who are available through live chat. Betspin Casino is licensed by the governments of Malta and the United Kingdom.

Restricted Countries and Territories

Due to certain legal and commercial regulations, Betspin Casino is unable to serve players who live in Afghanistan, Netherlands, Australia, Belgium, Denmark, Ethiopia, France, Hong Kong, Iran, Iraq, Nigeria, Pakistan, the United States, and all other regions listed in the casino details section below. 

Security and Fairness

Betspin Casino protects players with the use of 128-bit SSL encryption from COMODO, a leading security firm. This technology obscures sensitive details like credit card information, account credentials, and other private information in order to keep anyone from compromising player identities or stealing funds.

All of the games at Betspin Casino have been tested by third parties to meet the fairness standards of the UK Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for Betspin Casino. Learn more about complaints.

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Betspin Casino - Withdrawal problems & unjustified confiscation of legitimate winnings
There was an offer for 10 free spins worth £2.50 each if you deposited and rolled over (once) £100. Any winnings from the free spins had to be rolled over 25x. I took part in it for 5 days in a row. I deposited £525 over those 5 days from those 5 offers and the first sign up offer and had no problem depositing the money each time. When I was making my withdrawals they were being cancelled, but when I spoke to customer services about it each time and they said it was for no reason they could identify and just to try it again. I even had one agent tell me they would do it themselves but we were disconnected before it happened. I won £2728.40 over these days (total, including money deposited and then wagered), most of it from the initial deposit which I then played through once. Some of it from the free spins balance which I rolled over as required. Of the £2728.40 I won £1546.32 was from normal gambling (just wagering what I had deposited once) and the rest was from free spins I won money from and then eventually went on to meet the wagering requirements with. All of it was refused to be withdrawn and eventually it was all taken from me. On a couple of the days I wagered £100, they then simply credited my account with £200 from the previous 2 deposits and said I had breached terms. When I asked them what terms they couldn't answer. They then deleted my account history so I couldn't see the amounts, but I had already taken screenshots by then. The transaction history was restored after what they said were technical problems. When I first raised the issue with them they told me they would e-mail a detailed explanation later that day. I did not receive anything and contacted them the next morning about it, they told me they had technical issues but that the issues had been resolved and they would contact me later that day instead. I contacted them later in the day and the team leader who was dealing with the enquiry had left for the day. The enquiry has been hampered quite a lot by technical difficulties it seems. I believe they are trying to take advantage of me because of my age (70) and condition (I am not well). I understand that slots are not weighted in my favour, and I am content to lose a few pounds each day doing them because I can do it from bed and I enjoy it. However, I am not a senile old woman and I know what I have won and what is mine. Their behaviour and attitude the entire time has been disgraceful and even condescending at times, and I may be old but I am still sharp and tech savvy enough to know what I'm doing. Here is a detailed breakdown of my deposits, wagering, and winnings:- Day 1 (01/02/2017) - Deposited £25, received bonus funds with wagering requirement, lost all £25 in wagering before requirements were met. - Deposited £100, wagered £100, won £107.54 (net win of £7.54), withdrew, withdrawal declined. - Received 10 free spins on Wild Chase worth £2.50 each, for the £100 deposit above, won nothing after wagering requirements. Day 2 (02/02/2017) - Deposited £100, wagered £100, won £282.58 (net win of £182.58), withdrew, withdrawal declined. - Received 10 free spins on Wild Chase worth £2.50 each, for the £100 deposit above, won nothing after wagering requirements. Day 3 (03/02/2017) - Deposited £100, wagered £100, won £277.82 (net win of £177.82), withdrew, withdrawal declined. - Received 10 free spins on Wild Chase worth £2.50 each, for the £100 deposit above, won nothing after wagering requirements. Day 4 (04/02/2017) - Deposited £100, wagered £100, won £41.70, (net loss of £58.30) withdrew, withdrawal declined. - Received 10 free spins on Wild Chase worth £2.50 each, for the £100 deposit above, won £709.78 after wagering requirements, withdrew, withdrawal declined. Day 5 (05/02/2017) - Deposited £100, wagered £100, won £836.68 (net win of £736.68), withdrew, withdrawal declined. - Received 10 free spins on Wild Chase worth £2.50 each, for the £100 deposit above, won £472.30 after wagering requirements, withdrew, withdrawal declined. Total deposits of £525. Total winnings from deposits of £1546. 32. Total winnings from bonus spins after wagering requirements of £1182.08. Total removed from account: £2728.40. Total credited to account (and current balance): £200. After 2 days of no response to this I have decided to involve yourselves. I have been as detailed as possible but if you require any more information please do not hesitate to e-mail me.
staus Unresolved
£2728.4

Complaint Statistics

Resolved 3
Avg. Amount $ 847
Avg. Complaint Duration 5 days
Avg. Response Time 4 days

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Player rating
7.5/10 28 reviews

Top reviews from our players

Betspin casino sends promo mails, but they give the bonus never. That's a tactic from rogued.

Hey croflund1, I'm sorry to hear your comments. If you can send me a PM with your username I will happily review your account details and if of course any bonuses are due they will be awarded. I look forward to hearing from you. Thanks, Phil.

user avatar

I like the most the rep on casino Phil he is great and always help me out on another forum casinomister ;0)

The casino is the best I have experiences ever. Great games, great site and the staff are amazing on live chat.This casino is the best you can play at.

Nothing, the casino best around. Anyone want good game and value for money. Go to Betspins.

Quick verification, decent payouts prompt responses

Nothing I can't think of, maybe a few ad hoc bonus drops would be nice but it's a minor thing.

Inactive user
9/10

I came across Betspin Casino a two weeks ago while I searched for welcome bonus offer and when I saw that this casino is powered with Microgaming and NetEnt along with its reputation I wanted to give it a try and suddenly their representative joined AskGamblers and we got the chance to hear more and ask questions as well.

I would like to say that great customer service is must nowadays in my opinion. It is not only the software, games selection and fast payments that counts, casinos must listen to their players. It was pleasant surprise too see that they added few games that players here asked about and it is really nice to hear that you can contact them for any concern or question.

Their welcome promo was nice and wagering requirements of 35 x b sounds good enough to me and what I like very much is no wagering on their free spins. On your first deposit you will receive free spins for South Park Reel Chaos which are credited the next day after you have made your first deposit. Second deposit promotion maybe isn't so attractive but once you start playing there regularly you can expect many promotions on daily basis.As I played Dead or Alive occasionally this was the first time that I played only DOA in Betspin and I must tell you that I enjoyed and I even managed to get 4 wilds on the payline during free spins, I was so excited and expected big win and fifth one.

Well, I haven't cleared my wager but I played 5 hrs. And had over 2000 spins, how does it sounds to you for deposit of 20 euro ? My first impression is positive and I will be back soon to play DOA. If you want to play in decent casino, Betspin Casino definitely deserving to give it a try!

Good luck!

Betspin casino attracted my interest at the end of this month when I saw their promotion somewhere on the net, so I was happy to see them added on AskGamblers. First of all I was interested in them because their casino lobby looked really great and because they have good software mix up- Netent, Microgaming, Next Gen Gaming and two others.

When I signed up there I was really interested in their welcome bonuses- match bonus + free spins. Unfortunately, after a conversation with live support, I was told that I could play there but residents from my country couldn't get any of their bonuses. Of course that was a bit sad, but I still wanted to try them out, so I made a 30€ deposit and started to play The Spin Lab, a game I haven't tried before. I placed 0.40€ bets and after around 20 half dead spins I won 5 free games, but they paid only 3.60€ so I decided to change the game.

They have live dealer games too and there were tables with even 1€ minimum bet, so I spent some time there. I placed 1€ bets per hand and actually had some luck and after about half an hour of playing, I got my balance up to 60€. Then my luck was gone and after I started losing, I went back to slots and played Rabbit in The Hat. I placed 0.54€ bets per spin and first played 100 spins. Within them I got a couple of cash prizes from 3-5x bet amount but nothing more, so my balance decreased for 22€. I increased bets to 0.72€ per spin and played another 100 spins set. I had no luck, even the cash prizes seemed almost impossible to get (I got 1 and it paid 3x bet) not even talking about getting free spins. I ended with a 0 balance.

I had the chance to try their live games as well as slots and I love the fact their variety of games is so large. Support was nice and really easy to reach, great place to play both live dealer games with decent bet limits and good selection of slot games. My only minus is that my country isn't eligible for their bonuses, which seem really great. I definitely recommend them, they seem trustful.

Betspin casino is a great place, with everything awesome, great registration form (one of the most easiest I ever saw), and I am actually happy with this casino, but played only two times.

Betspin casino have games from Netent, Quickfire, and couple more software. Actually it is not hard to get fun at this casino for me - you have Netent - I like your casino, simple as that.

Customer support is very friendly and nice, I have spoke with them once only, asking about bonuses and promotions, and they was fast and reliable.

One big problem for me - Betspin casino does not allow players from Russia to receive any bonuses, or freespins, or anything like this. This is really sad when casinos like that limit me with my promotions, same thing as at Guts casino - awesome casino, but I can not use bonuses. But of course I looked at their welcome package - and it is good one, with freespins on top of every deposit, and all freespins are wagering free. So if you not from restricted country - let's go, you have nice welcome package.

I have one withdrawal, small one, 50 euros. Casino request documents before player will be able to withdraw, but it was not a problem. Verification took 2 hours only, and I was able to request withdrawal. It was paid within one hour, this is really speed of light!

Overall it is awesome casino, but you need to make sure that your country do not have any restrictions in terms, otherwise you will be like me and will play without bonuses. But big thumbs up for friendly customer support, fast verification, and fast withdrawal. I am will play at this casino when I will want to play without any bonuses.

Russia is in bonuses and promotions banned list. This is thumbs down.

Started playing here a week ago. Deposited $25 and used the 100% bonus, wagering requirements are good, 35x bonus. Also get 20 free spins on Cosmic Fortune, the best part is all free spins have no wagering requirement at all which I haven't encountered at any other online casino. Off of my one deposit I have made around 15 withdrawals all equaling up to around$550, I like to withdraw in smaller increments when I get a good win. Every withdrawal has been processed and gone into my Skrill account under 6 hours, most times 2-3 hours. When I submitted my documents they were verified in hours. Used 24 hour chat once to ask a few questions, they were helpful. So really no complaints at all about this casino and I will be sticking around.

I saw this casino maybe 2 months ago on some other site and it looked interesting to me just because they had Netent games, which I am big fan of, but when I read that they are sister casino to Guts Casino I got much more interested in this casino, because we all know how reputable and safe casino is where we can play. Doing a bit of research about them, it turns out that they are not sister sites, but the only thing they have common is that they are using the same backend from Guts sister company Gaming Cloud and that was it. But what is most important about this site is the fact they use UK gambling licence, also Maltese one and that way I think they are worth of trying and safe to play, well that's my opinion.

I opened my account there looked what they offered, so the average promotion like in any casino of the 100% welcome bonus and the 25 free spins on South Park slot, which you need to contact the support, so they will add the free spins to account. The wagering of the 100% welcome bonus is average one, its X 35 the bonus + the deposit made and the winnings from the free spins are no wagering, so real money, just like few casinos have the same promotions.

I made deposit of 30 euros so I was playing with the bonus, so with 60 euros. In this days I am more interested in Microgaming slots, so of course my first choice was Immortal Romance slot .I was playing maybe for an hour, so the game was loading just fine, so with the wagering of X 35 I thought I could easily finished the bonus. Well it didn't turn out that way, just because Immortal Romance start giving me all the time empty or dead spins and I was having 165 euros on my account, so till the end I finished with zero.Then I got the free spins but there was nothing special, I won around 2.50 euros waste it on Starburst and that was it.

I like this new casino, like their customer support, very nice and professional and they are available 24/7. Nice casino, nice bonuses, still didn't test their withdraw time frame, but hoping to do so.

Good Luck!

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