Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Betsafe Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Betsafe Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 106 reviews
6.6/10
106 reviews
Complaint Response 32 complaints
2 days avg. 32 complaints

AskGamblers Quick Overview

Editor’s View

Betsafe Casino offers a wide range of slots, an amazing live casino section, and eye-catching tournaments that will keep you engaged. Overall, the casino is visually appealing, with intuitive navigation, allowing you to easily reach any corner of the site.

What we like
  • Live chat open 24/7
  • Certificate of Trust
  • Diverse offer of casino games
What we don’t like
  • Few payment methods available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario

19+. T&C Apply. Play Responsibly


Betsafe Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betsafe.com
Established
2006
Licences
Malta Gaming Authority, Swedish Gambling Authority, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, Swedish, Polish, Latvian, Estonian, Lithuanian, Spanish
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Betsafe Casino

Betsafe Casino is an online casino owned and operated by BML Group Ltd Casinos. The casino has acquired two licences, one from the Malta Gaming Authority and the other from the Swedish Gambling Authority. Swedish players should check the terms and conditions before they register, as some different rules apply to their players due to stricter laws and regulations.

With an 8.1 CasinoRank, Betsafe Casino has earned AskGamblers’ Certificate of Trust, which shows players that it is a reliable casino.

To create an account at Betsafe Casino, you have to enter some personal information. It takes a few minutes to check everything and deposit money. You can choose a language in the upper right corner of the page, next to the registration and log-in options.

We’re writing real casino reviews to show AskGamblers players the ups and downs of every casino so they can get informed before they start playing. Make sure to keep reading to learn all about Betsafe Casino before you register.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Betsafe Casino. Learn more about complaints.

Show all complaints
Betsafe Casino - Delayed verification and rejected withdrawal
I started using Betsafe on 22.6.2024 when I deposited 1000 euros into my account, after that I generated some winnings and I withdrew my initial deposit of 1000 euros + 50 euros winnings (1050 euro withdrawal made 6.7.2024), the withdrawal that time was succcesful. I made another withdrawal of 300 euros 13.7.2024, that one also was successful. Now when I tried to make a withdrawal 30.7.2024 of 2002,99 euros, Betsafe wanted additional verification. Of course I have used betting sites before and I understand their KYC process, so I provided every document that they asked for. I sent in many documents (bankstatements, proof of income, etc.) so that they got exactly what they wanted, but it is all correctly sent in and accepted by Betsafe. Every document they have asked for, I have provided.

8.8.2024 I sent in the last requested document and I have now awaited any news since then. There have been no updates from livechat or email support and they are telling me that they are unable to help until the relevant department have reviewed the documents. I cannot understand why this verification is taking so long.
The requested withdrawal I made of 2002,99 (30.7.2024) euros has now suddenly been cancelled without any action on my behalf so now I am getting worried that there is something else going on.

I have given Betsafe a lot of my time and patience but now I am hoping that this forum might help me solve this case, so we can all move on with our lives.
staus Resolved
€2002.99
Betsafe Casino - I have been charged too much on deposits

Hello.

First of all; I'm fully aware of that both the casino/ casinos provider for deposits and withdrawal, and the bank can have their fees. But now I have made deposits to Betsafe the whole month.

In the beginning of February, a deposit on 2000NOK was 2005NOK total, wich is completely normally.

I'm used to the casinos taking some valuta exhange fees, and the total amount if often various.

Sadly all my deposits on 15th-17th February was charged a lot more than just the exhange fees. Here a deposit on 4000 NOK got the total amount of 4377 NOK. The even worse is that there was NO verification at all on my deposits, and I was fully charge without the possible way to accept/decline the transaction, which is something that should be able when it's in different currencies.

When i asked the casino about this, they started with blaming my bank, which here is Revolut. The best part about revolut is that they are saying how much the seller is taken, and how much they are going to take in fees. Revolut even use dynamic valutas, so they are using the real exchange rate at the moment.

When I tried to tell this to the casino, they told me that they haven't taken anything at all, but gave me 442 NOK back. This is a lot under what I have been payed.. I'm missing 2332NOK from all of my deposits in a period of three days.

As told earlier. In the beginning of the month the total amount was around 1-50 NOK over what i actually depositing, which is totally fine, but when its nearly 10% on some of the deposits, its to much. Even when I have no possible ways to decline it, and tell them about this.

I even tried with Mastercard, where they are charging me even in NOK. This was even HIGHER than using Visa. So when they were charging in the same valuta, the total amount was on 8110 NOK, when I was trying to deposit 7500 NOK.

The worst part of this experience is that there is absolutely NO verification when i do have enough on my bank account. But when tried on an empty one, the verification was coming, and here i could see that they are charging a lot more in different currencies, before my bank have something to do about it.

I'm therefore requesting my differences back, which is now on 1890 NOK (since they have already paid 442NOK)

The attached files is showing that this is just being happening the last week this month, and the support is declining that they have something to do about this.. Sadly its neither me or my bank who have taken those money.

staus Resolved
Betsafe Casino - Paying customers needs a more fair environment
Last October 15, 2021, I was playing the new game Chronicles of Olympus X Up. I was betting normally at a stake of $1.50 before deciding to go for buy bonus of $60 for three times in a row which gave me winnings of $60, $48 and supposedly $120.50. However, I’ve noticed that my remaining balance is not right. So I went to my activity page, there I’ve noticed that I was charged $150 stake instead of $1.50 in one round. And on my third bonus buy instead of getting $120.50 of winnings they only add $10 on that round. I was missing $259 in total of the stake and bonus combined. So I’ve reported it on the 24/7 online chat support and they gave me a case number.

On their activity page you can clearly see that if it is a normal bet without winnings, it will show you the stake size and the “BET”.

On the other hand, if you won something from a normal round or a bonus buy it will show you the exact amount of winnings as well as the word “WIN”

Moreover, the Maximum bet size for the game (Chronicles of Olympus X Up) that I played is $21.

There is no $150 bet size on that game that’s why I thought it was a glitch or some kind of technical error.

I attached a screenshot of the bet sizes on the game I played as well as the activity page but I was given a false response from them. The support team insisted that I bought a $150 buy in bonus game and that I won $120.50, then where is it? Why is the $120.50 not visible on the activity page and was replaced by $10 of winnings. I told them that they could review and even replay the bonus game but all my efforts of telling the truth and also my time was just wasted not getting the right answers from a whole support team.


Moreover, last October 20, 2021. I was playing 5 Lions, got a bonus game and won $75 but again not added on my account. I was given a case number but until now I haven’t got any updates from them.

I hope all paying customers get what they deserved.

I’ve attached screenshot from Betsafe’s activity page and the stake sizes for Chronicles of Olympus X Up.

I also got a screenshot of the history page for 5 Lion which I haven’t got any response until now.

Thank you very much
staus Resolved
$75

Complaint Statistics

Resolved 30
Avg. Amount $ 2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.6/10 106 reviews

Top reviews from our players

Support is very active to address and help players through players portals and forums like this one.
And surprisingly won some cash from a tournament there.
So thx for that Betsafe 😊

The main negative for South African players using your site is there is honestly nothing there for us in terms of loyalty, we are not able to receive the welcome bonus, and are left out of many of your promos well I speak for myself. Your sister casino Bettson, has daily offers, a casino loyalty that we can use and I dunno compared to your competitors they far outweigh you in terms of loyalty to SA players, and I really don't care about ZAR not being an available currency as it really is worthless. Butall in all I was just being honest and expressing my point of view to hopefully try steer South African players In a direction where they get rewarded more just my opinion I play at lots of casinos and review many on different sites.
I'll still pop in and visit you guys.

Hi Cnichas Thank you for your reply.  For us, your opinion is extremely important and we appreciate all feedback from our customers. When it comes to our promotions, we´re always aiming to offer a wide selection of different offers to accommodate all our customers. Regarding South Africa, we will look into the opportunity to offer a welcome package to new customers, but cannot give any guarantees at this point.  If you have any questions directly related to your player account, please contact our customer service team who will are happy to assist you with any questions you might have.  Have a great day and once again, thank you for your feedback.  Kind regards,

user avatar

I like the way the black and red goes so well on the banner / logo. Apart from that nothing probably change my mind, if they changed their customer view of South African players.

SA players must stay away from this casino they value us less than dry stale toast, loyalty is not rewarded here despite playing there for years and no promos giving to SA players there are far far better casinos for SA players that value us. This place is full of arrogance and bs.

Hi Cnichas. We are sorry to hear that you believe that SA players are not valued on Betsafe Casino. It would be great if you could tell us the exact reason why you believe this to make sure that we rectify from our end if needs be. We have high esteem for all our players no matter where they come from, hence if you believe that you have been not treated well please explain to us what has happened and we will take it on board to investigate further. I look forward to your reply. Thanks

user avatar

Betsafe is a casino I joined back in 2014 according to my mail, but I made my first deposit here only a few days ago. They have a great site with nice, easy navigation and offer a few gaming platforms like Slots, Live Betting, Live Casino and Poker.Live chat support is available and their operators are kind and professional. I had a few issues to resolve and Elsa was more that eager to help.

From the bonuses this casino has a 100% match bonus up to 200 euros plus 50 free spins on Gonzo. The minimum deposit to take this bonus is 15 euros but it has a pretty high wager of 35 x bonus + deposit. I really like their selection of slot games. They offer games from NetEnt, Micorgaming and my favorite NextGen Gaming. I think the only reason I made a deposit here is because they offer these slots. The casino has a few complaints but all of them are resolved and has a high rating. The pending period here is 12-24 hours and E-wallet payments are processed within 24 hours. This is a descent withdrawal frame so I think this is a safe casino to play in.

I decided to make a deposit here and take their welcome bonus because I had only 20 euros on my Neteller and I need some nice promo to boost my balance. I was hoping to get some solid wins from the free spins. I made a deposit, activated the bonus and the free spins were added automatically. From the free spins I won about 12 euros. I was hoping for more but you can’t complain from free spins. It could have been even less. So I started playing with a solid 52 euros and enjoyed some of my favorite slots. Still in the end I didn’t manage to make a withdrawal and lost my balance.

I will make a deposit here again but this time I hope I will be luckier.

- Fast withdrawals, if you deposit via Trustly and withdraw with it you get cash in 10 minutes to your bank. First time takes little longer of course.

- Great online support.

- Nice looking site.

- Good bonuses and more bonuses to loyal players.

- I have been playing in this casino continuously over 2 years, one of my favorite casinos for sure!

I want little more bonuses but still perfect casino to play games and have fun.

Betsafe is a brand you will come across often in the online gambling domain. But I always try to find out for myself to see if the expectations are met. The same went for Betsafe Casino when I decided to join. They offer a decent sized welcome bonus and a wide array of high quality games since they are powered by some of the largest online casino software providers in the world, including NetEnt and Microgaming.

I like the fact that they have so many games and other side products like poker, sportsbetting, live table games and much more. With a slogan like ‘In It To Win It’ I’m all game! Of course I’m in it to win it and won’t be happy with anything else. I did not take advantage of their welcome bonus for online casino games though.

In fact, I wouldn’t even recommend to take their welcome bonus since the wagering requirements are extremely high making it -EV undoubtedly. Maybe if you make a very small deposit of 10 euros or 20 euros it wouldn’t be that bad, but other than that I seriously wouldn’t bother. I started out playing poker first when I joined them. I made a deposit of around 180 euros and saw many options being offered including the most popular eWallets Neteller and Skrill.

Keep in mind that some options charge additional fees which is never nice since your bankroll will be even smaller then. When playing poker at Betsafe I managed to hit a set 3 times in a row and before I knew I was 120 euros up while playing cash games. However, all this didn’t take extremely long as soon I received pocket kings. I of course was happy and was trying to get a reaction, and I certainly got one.

From the player next to me holding pocket aces. Good lord, I knew I was in a world of trouble when we both went all in pre-flop for me to end up losing. Later on I lost again with pocket kings to ace-rag. With 240 euros in my balance I decided to play Game of Thrones and lost all my money on that game playing 1.20 euro bets, while also playing a bit of DOA.

I guess it just wasn’t my day. Their support was nice though and was easily to reach to remove some loss limit they automatically have installed for new players. Other than that I can’t comment on withdrawal times since I haven’t made it to a withdrawal myself, but I saw them pay out very quickly to a friend of mine with eWallet withdrawals. Overall a very nice selection of games, with a good presentation and they will probably see me again soon or later.

The welcome bonus definitely isn't one to recommend. I know there are bonus abusers everywhere, but 35x deposit + bonus as WR? Yeah, I don't think so! And neither should anyone else who wants to be able to win something.

Betsafe Casino is powered by Microgaming, NetEnt, Evolution Gaming, Ongame and Play'n GO software. When I registered at this casino, I claimed 100% match deposit bonus + 50 free spins on Mega Fortune Dreams. The wager requirement was 35 x (deposit + bonus).

After I created account, I made small deposit of 20€ and received 20€ of bonus. I tried few games with this money; I played DOA, Spinata Grande and Twin spin. I played in that order and I changed it when I saw that paid poor. I didn't managed to complete the wagering requirements and in the end I lost my deposit and the bonus. I had a few win on these games, but nothing big that could helped me to raise bet and in the end to complete the wager. When I lost the money, I close this casino and came back to it next day, when I remember that I have free spins on Mega Fortune Dreams.

I opened the game and after I used all 50 free spins I had on my balance around 10€. I expected that I will win more from them not only 10€. Later I decided to continue with this game. I had to complete the wager for this bonus of 10€ before I could cash out the winnings. So after 1 - 2 hours of playing i completed the wager. I received 3, 4 free spins features which paid around 20€ every time. Later I decided to withdraw around 70€. After I made request, they asked me to sent them my documents. When I sent them, I received money on my e-wallet in 24 hours.

I think this casino is good, I trust them. Beside that they offer sports bets, live casino and poker. If I will receive any interesting promotions/bonus from them, I will definitely claim it.

Fast withdrawals. 24/7 live support chat. Big variety of games. Impressed by the design of the casino too.

Well very rare promotions. Extremely rare. And payout wasn't as I expected. But still remains legit.

I've joined many online casinos and to be quite frank, I know whats good and whats bad. I joined Betsafe about a week ago and I have to say I'm very impressed.

The main things I look for are customer service, withdrawal times and being able to navigate around the site with ease. The customer service without doubt is the best I've come across. Swift and friendly. My first withdrawal took about 3 days so very good. I'm waiting on quite a large withdrawal at the moment so I'm hoping it will go smooth. Clearly, on your first withdrawal you need to send in ID documentation and again this was swift and smooth. Very easily done via your account with progress chart and email once verified.

Great choice of games although I like to play live roulette and lots of nationalities to choose from. I'm happy as it stands. I'm from UK.

Be careful when you accept free spins and bonus. I deposited 20 euro and got 20 euro bonus and some free spins. Ihave been playing for 3 days and my account was over 100e, suddenly they empty my account. I asked why, they said I didnt wager the free spins winning. I think I won 15 euro in free spin.

I played at Betsafe with a special welcome bonus offer 300% bonus and 50 free spins with bonus requirement of 50x bonus. I made a deposit of 15 Euros and won around 7 Euro in free spins.

After playing constantly for more then 7 hours (mostly Mega fortune slot) with many ups and downs I lost all the money.

But the most incredible thing was when I saw before my last hand that I ONLY had
wagered around 20 % ! Stay away from this casino!

Betsafe Casino News

Read all news about Betsafe Casino, check for updates and stay tuned for exclusive bonuses.

Get 30 Free Spins Every Day at Betsafe Casino!
Promotion Get 30 Free Spins Every Day at Betsafe Casino!

Betsafe Casino’s new promotion gives you an opportunity to win 30 Free Spins every day until 5 March!Keep On SpinningHow can you get the free spins, you ask?Wager €20 on the Pick of the Week Slot between 00:00 – 23:59 CET, and you’ll instantly get 10 Free Spins on the same game.The good news is - you can repeat this process three times per day for a total of 30 daily Free Spins!Which Games Can You Play?Each week, Betsafe Casino will feature a different Pick of the Week Slot participating in this promotion.Last week, players could claim their Free Spins by playing Starburst.This week, you can test your luck with Reactoonz. Next up is Fire Joker, and during the final week of the promotion, you can play Sweet Bonanza.How to Claim 30 Free Spins at Betsafe Casino?If you want to participate in this promotion, all you need to do is have a Betsafe Casino account, click the ‘Opt-in and Play Now’ button in the Slots of the Week section and deposit $20 to get 10 of the 30 free spins available daily.About Betsafe CasinoYou will be delighted to know that the casino offers its players local currencies and payment methods, fast withdrawal times and the best software providers. It’s one of the most trusted casinos on our website and has earned the AskGamblers Certificate of Trust.It has a large selection of online slots, table games, video poker and even live games, so if this promotion isn’t your jam, there are plenty of other games to keep you entertained.

Relax Gaming's Dream Drop Pays Out €1.4M to a Betsafe Player!
Big Win Relax Gaming's Dream Drop Pays Out €1.4M to a Betsafe Player!

Released earlier this year, Relax Gaming's innovative Dream Drop jackpots have been a hit. Now the provider has announced the game delivered its third Mega Jackpot win, tallying more than €1.4 million!Another Dream Drop JackpotThis time, a lucky Irish-based player struck gold playing Temple Tumble 2 Dream Drop at Betsafe Casino, winning a life-changing €1,486,291.47!The Mega jackpot is the game's third biggest jackpot from a selection of five possible jackpot payouts.Relax has now recorded more than 820,000 winners since the innovative jackpot launched, with 33 Major jackpots and three Mega jackpots.The Only Way is UpThanks to its popularity, the jackpot now features on Relax's Neko Night Slot and TNT Tumble Slot and by the end of 2023 will no doubt feature in many more to come!Phil Lam, Director of Gaming Performance at Betsson Group, said, "It's made one lucky player in Ireland very happy, and we can't wait to see what comes next from Relax Gaming!"Nadiya Attard, CCO of Relax Gaming, also announced that plans were in the pipeline for more excitement, adding, "I won't say much more than that now, but watch this space!"

You Can Now Play Habanero's Titles at Betsafe Casino
Industry You Can Now Play Habanero's Titles at Betsafe Casino

Habanero, a leading supplier of online slots and table games, has expanded its footprint in the Baltics thanks to a new partnership. The provider has teamed up with Betsafe Casino, a flagship brand that belongs to the Betsson Group. Habanero Boosts Their PresenceBetsafe is currently home to a leading selection of online slots, games, and other innovative products, offering players in the Baltics a first-class gaming experience.As a result of their latest partnership, they can now add several of Habanero’s renowned titles to their already impressive offering. They’ll also be available in their local languages. Habanero expands in the Baltics as they strengthen their existing and ongoing relationship with Betsafe.However, it’s not the first time these two have come together. The latest agreement expands on an existing deal they have which saw all of Habanero’s Italian-certified slot and table products integrated with StarCasino. Since establishing a strong brand in Italy, their partnership has gone from strength to strength. Securing Their RelationshipTheir success in Italy isn’t all they have to brag about. Betsson's collaboration with Habanero has now extended to the Baltics and further beyond across the CEE region. Their latest deal is a testament to their relationship together. At Habanero, we are all about working with the best of the best and given our fantastic success with Betsson and StarCasino across Italy, we look to emulate this success again with Betsafe in the Baltics, said Arcangelo Lonoce, Head of Business Development Europe at Habanero. Commenting on the deal Lonoce also added We are so thrilled to see our products go live in Betsafe’s offering, and hope that we can assist the operator in attracting multiple demographics of players with our fantastic range of games. We look forward to plenty more years of expansion together across multiple new markets.Also thrilled with their ongoing relationship, Betsafe added Habanero’s distinguished slot portfolio has a proven track record of performance across a wide range of markets, so we are delighted to be able to join forces to entertain our audiences. We’re sure that this will be the first of many new markets we work the studio across.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play