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Betsafe Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 106 reviews
6.6/10
106 reviews
Complaint Response 32 complaints
2 days avg. 32 complaints

AskGamblers Quick Overview

Editor’s View

Betsafe Casino offers a wide range of slots, an amazing live casino section, and eye-catching tournaments that will keep you engaged. Overall, the casino is visually appealing, with intuitive navigation, allowing you to easily reach any corner of the site.

What we like
  • Live chat open 24/7
  • Certificate of Trust
  • Diverse offer of casino games
What we don’t like
  • Few payment methods available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Betsafe Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betsafe.com
Established
2006
Licences
Malta Gaming Authority, Swedish Gambling Authority, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, Swedish, Polish, Latvian, Estonian, Lithuanian, Spanish
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Betsafe Casino

Betsafe Casino is an online casino owned and operated by BML Group Ltd Casinos. The casino has acquired two licences, one from the Malta Gaming Authority and the other from the Swedish Gambling Authority. Swedish players should check the terms and conditions before they register, as some different rules apply to their players due to stricter laws and regulations.

With an 8.1 CasinoRank, Betsafe Casino has earned AskGamblers’ Certificate of Trust, which shows players that it is a reliable casino.

To create an account at Betsafe Casino, you have to enter some personal information. It takes a few minutes to check everything and deposit money. You can choose a language in the upper right corner of the page, next to the registration and log-in options.

We’re writing real casino reviews to show AskGamblers players the ups and downs of every casino so they can get informed before they start playing. Make sure to keep reading to learn all about Betsafe Casino before you register.

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Complaints

Read the complaints other players have left for Betsafe Casino. Learn more about complaints.

Show all complaints
Betsafe Casino - Delayed verification and rejected withdrawal
I started using Betsafe on 22.6.2024 when I deposited 1000 euros into my account, after that I generated some winnings and I withdrew my initial deposit of 1000 euros + 50 euros winnings (1050 euro withdrawal made 6.7.2024), the withdrawal that time was succcesful. I made another withdrawal of 300 euros 13.7.2024, that one also was successful. Now when I tried to make a withdrawal 30.7.2024 of 2002,99 euros, Betsafe wanted additional verification. Of course I have used betting sites before and I understand their KYC process, so I provided every document that they asked for. I sent in many documents (bankstatements, proof of income, etc.) so that they got exactly what they wanted, but it is all correctly sent in and accepted by Betsafe. Every document they have asked for, I have provided.

8.8.2024 I sent in the last requested document and I have now awaited any news since then. There have been no updates from livechat or email support and they are telling me that they are unable to help until the relevant department have reviewed the documents. I cannot understand why this verification is taking so long.
The requested withdrawal I made of 2002,99 (30.7.2024) euros has now suddenly been cancelled without any action on my behalf so now I am getting worried that there is something else going on.

I have given Betsafe a lot of my time and patience but now I am hoping that this forum might help me solve this case, so we can all move on with our lives.
staus Resolved
€2002.99
Betsafe Casino - I have been charged too much on deposits

Hello.

First of all; I'm fully aware of that both the casino/ casinos provider for deposits and withdrawal, and the bank can have their fees. But now I have made deposits to Betsafe the whole month.

In the beginning of February, a deposit on 2000NOK was 2005NOK total, wich is completely normally.

I'm used to the casinos taking some valuta exhange fees, and the total amount if often various.

Sadly all my deposits on 15th-17th February was charged a lot more than just the exhange fees. Here a deposit on 4000 NOK got the total amount of 4377 NOK. The even worse is that there was NO verification at all on my deposits, and I was fully charge without the possible way to accept/decline the transaction, which is something that should be able when it's in different currencies.

When i asked the casino about this, they started with blaming my bank, which here is Revolut. The best part about revolut is that they are saying how much the seller is taken, and how much they are going to take in fees. Revolut even use dynamic valutas, so they are using the real exchange rate at the moment.

When I tried to tell this to the casino, they told me that they haven't taken anything at all, but gave me 442 NOK back. This is a lot under what I have been payed.. I'm missing 2332NOK from all of my deposits in a period of three days.

As told earlier. In the beginning of the month the total amount was around 1-50 NOK over what i actually depositing, which is totally fine, but when its nearly 10% on some of the deposits, its to much. Even when I have no possible ways to decline it, and tell them about this.

I even tried with Mastercard, where they are charging me even in NOK. This was even HIGHER than using Visa. So when they were charging in the same valuta, the total amount was on 8110 NOK, when I was trying to deposit 7500 NOK.

The worst part of this experience is that there is absolutely NO verification when i do have enough on my bank account. But when tried on an empty one, the verification was coming, and here i could see that they are charging a lot more in different currencies, before my bank have something to do about it.

I'm therefore requesting my differences back, which is now on 1890 NOK (since they have already paid 442NOK)

The attached files is showing that this is just being happening the last week this month, and the support is declining that they have something to do about this.. Sadly its neither me or my bank who have taken those money.

staus Resolved
Betsafe Casino - Paying customers needs a more fair environment
Last October 15, 2021, I was playing the new game Chronicles of Olympus X Up. I was betting normally at a stake of $1.50 before deciding to go for buy bonus of $60 for three times in a row which gave me winnings of $60, $48 and supposedly $120.50. However, I’ve noticed that my remaining balance is not right. So I went to my activity page, there I’ve noticed that I was charged $150 stake instead of $1.50 in one round. And on my third bonus buy instead of getting $120.50 of winnings they only add $10 on that round. I was missing $259 in total of the stake and bonus combined. So I’ve reported it on the 24/7 online chat support and they gave me a case number.

On their activity page you can clearly see that if it is a normal bet without winnings, it will show you the stake size and the “BET”.

On the other hand, if you won something from a normal round or a bonus buy it will show you the exact amount of winnings as well as the word “WIN”

Moreover, the Maximum bet size for the game (Chronicles of Olympus X Up) that I played is $21.

There is no $150 bet size on that game that’s why I thought it was a glitch or some kind of technical error.

I attached a screenshot of the bet sizes on the game I played as well as the activity page but I was given a false response from them. The support team insisted that I bought a $150 buy in bonus game and that I won $120.50, then where is it? Why is the $120.50 not visible on the activity page and was replaced by $10 of winnings. I told them that they could review and even replay the bonus game but all my efforts of telling the truth and also my time was just wasted not getting the right answers from a whole support team.


Moreover, last October 20, 2021. I was playing 5 Lions, got a bonus game and won $75 but again not added on my account. I was given a case number but until now I haven’t got any updates from them.

I hope all paying customers get what they deserved.

I’ve attached screenshot from Betsafe’s activity page and the stake sizes for Chronicles of Olympus X Up.

I also got a screenshot of the history page for 5 Lion which I haven’t got any response until now.

Thank you very much
staus Resolved
$75

Complaint Statistics

Resolved 30
Avg. Amount $ 2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.6/10 106 reviews

Top reviews from our players

Betsafe casino it is a place with wonderful amount of games, and also with great service. It is one of the best online casinos, but they have very weak bonus system, and this does not make me rate this casino with 10 stars.

Casino betsafe offers games from many software, including all most populars, even WMS games presented at this website, and of course it is just add them weight.

Customer support at this casino is very fast and reliable. Recently i have some problem with deposit, so was need to open live chat and ask for help. I was need to send new screenshot of my skrill account, i have sent it and customer support check it within few minutes and resolve everything. I love when it is not hard to get what you want from customer support.

Bonuses and promotions are just weakest point in this casino, there is not so many offered bonuses for me, only one bonus per month, and it is 50% bonus. Very rare casino give me freespins bonuses ,or just invite me in some promotions. But good thing that betsafe casino always have new netent games week earlier than others, so i am always deposit here to try new game before it will be released in many casinos.

Withdrawals are instant. Paid instantly to skrill account right after i request it on my skrill account. Recently i requested small withdrawal, and click withdraw. I open my email inbox and there is was already email from skrill that money receieved. Instant withdrawals is of course awesome feature by this casino, and something what i will be happy to see at all casinos that i love.

Overall casino is good, but very small amount of bonuses and promotions. Unfortunately even instant withdrawals can not compensate this, so i can't rate this place with 10 stars. I am want to give 10 stars, but it will be then not honest rating.

Very weak bonus system, and lack of promotions.

Of all the casinos I play at, this one easily has one of the largest selection of games. Whether you like tables, slots, or poker you should find what you want here. My fav part about the casino is the live casino. I could spend days playing live baccarat on this site and by reading the other reviews it looks like I'm not alone.

I had some issues with deposits and withdrawals but the support staff was pretty helpful. Their livechat representatives were knowledagble even when I tried testing them.

Really best part about this casino is the live table games. Suggest you check it out.

Bet safe casino is also a very famous and well reputed casino in the online gambling scenario. This one offers three different platforms for playing games. This is the most unique thing about this casino and I have never seen anything like this in any other casino before. Licensed by Malta which is the most difficult to get and the best one so this means that I need not worry about them cheating on me or something like that. They also have live betting going on all the time. The site is very attractive but I have been on better ones honestly.

I deposit 30 from my E-wallet and took no promotions as they did nit have the ones I opt for. So went straight to the action and started with the video slots. First I played mystery joker and mega fortune but these games were very slow for me and they were new for me as well so I thought of giving them a try as I do it a lot. They have these slot tournaments going on most of the time which is very interesting but I do not take part in them because it is purely based on luck. They send the least emails which is good and also bad for them. How else are we going to know about the new offers or promotions or free spins and all they have to offer. They really need to work on this. I made most of my money from gonzo's quest and card games. I cannot say anything about the variance honestly. But the return to the players is above average.

I withdrew 140 from this casino but took a very long time for me to reach 140 and played here for around 4-5 days. Withdrawals are very fast and no documenting and all needed juts simple and fast process which I really liked a lot and thumbs up for that. ]

This casino is a 8 for me and average support team.

I've been a member of Betsafe for about 3 years now and I'm still satisfy with them.
How did I found this casino? Well I didn't, a friend of mine talked a lot about this casino, he was bragging how he won 3000 eurosfrom playing at this casino.

Out of my curiousity I registered an account there and my friend was generous enough to give me 50 euro for my first deposit (yeah he was very proud of Betsafe).
Most of the time he played the games with my account and all I can do was watch him get excited. After 15 minutes playing I heard him cursing and I know that if he's cursing there's could be one thing, he's losing!

It took me about 3 weeks before I made a second deposit and this time I used my own money and I was able to play without someone breaking. I am a low bet gambler, so with my deposit of 25 euro I managed to play about 3 hours on various video slots. If you keep switching between games (after you hit the big win) it is possible to play that long.

My last deposit to this casino was a few months ago, the only reason of my deposit was because they have expand their games. I know this casino is a good one and I have a good experience with them. I was luckily able to made a few withdrawals without any problem. You can upload your docs in their web site, which is very easy to use, no need to email them for it. I got an email from them as soon as my documents are verified. The only thing I don't like so much was their pending time for withdrawals. It took about 5 working days before I got my money on my bank account.

I will keep playing at this casino, in fact, this week I will make another deposit and hoping to win big or maybe hitting the jackpot! that would be nice. I recommend Betsafe to all my fellow gamblers, like I said before they have great choice of games that you will love.
Betsafe is safe! :D

Inactive user
8/10

Betsafe casino is one of the best ranking casinos here at Askgamblers. This casino uses Netent and Microgaming software. I joined this casino about 20 days ago. Their front page looks very nice and modern. First I decided to check their bonus offer. Among the rest they offer a welcome bonus for new players. It’s a 100% match bonus with wagering requirements of 35 x bonus+ deposit. To take this bonus you have to make a minimum deposit of 15 euros. Its not some extra interesting offer but it’s not so bad either.

Before I made a deposit here I decided to look around their website. In their offer they also have live casino, poker, sports betting and mobile casino. Live chat support is good. That’s very important to me when I choose a casino to play in. I made a 15 euros deposit via Neteller. The first game I chose was Gonzo’s quest. This is one of the best slot games that Net Ent has to offer. It has 20 paylines and some very interesting and original rules. After I earned about 20 euros here I decided to move on to another game.

The 50 euros I had on my balance gave me a bigger confidence to try out the next game on a higher bet. I choose Wishmaster. First I started off with 0.40 euros bet per spin. After some time my balance went up to 60 euros. That’s when I decided to raise my bet to 0.8 euros per spin. I was hoping for a lamp on the screen and a few more after it. I really wanted a big win to appear. But that didn't bring me any good and in a short time I lost about 40 euros. I tried a few more game that Betsafe casino has to offer until I lost all of my money.

I think this is a good and safe casino.

This is my review about my experience in Betsafe Casino. This casino is powered by Microgaming, NetEnt,Cryptologic (WagerLogic), Evolution Gaming.

Many positive things are associated with this casino, and if I would judge it by it's name I would have to agree. But I had to try it out myself and see if all this was actually true. First of all I would say some positive words about their website, digging the black and red combo really nice. So I signed up with ease and made a minimum deposit of 20$ via Neteller cause I was simply testing the casino. After my deposit I claimed the 100% welcome bonus which frankly doubled my balance since this is my first deposit in this casino and this bonus can go up to 200€. So I go to slots and choose The Avenger slot.

I played for 0.80$ per spin, and after about 15 minutes of playing I didn't have any special winning only had some small winning also many empty spins and Avengers Assemble Feature. But after another 5 minutes of playing I got the 3 Avenger signs which unlocked the Wall of heroes bonus. There I had to find three same pictures to proceed further but if you find loki's picture the bonus will end. So I found three Iron man pictures which gave me 9 FS with some increase in multiplier after every 3 spins.

Then again I found three Hulk pictures which gave me another 9 FS. But after that I unfortunately found the loki's picture and the bonus ended. So I pushed the game more but all I got was lots of empty spins so I decided to quit with a nifty profit of over 50$. So in total I had 90$, which I kept on my account cause i was planning on coming back to this casino. I had some contact with their support via chat as far as i can tell they are unprofessional according to me. Overall very nice experience, very nice selection of games, definitely a recommend from me. As far as rating goes, I would rate it with 8/10.

I decided to depo $25 at Betsafe casino only becoz I read that u didn't need id to cash out. The 100% welcome bonus with no free spins was not very enticing but becoz it seemed to offer its players free spins on a regular basis, it compensated for it.

Since I have depo I have not gotten one single free spin or bonus.

I went to live help and asked about it and like all the other casinos in this network I get the same old reply that if I didn't get an email for it or its not in my bonus section than I didn't qualify for it.

They then tell u that even though u didn't get this bonus be sure to look out for future free bonuses in the newsletter which I have been doing and all I'm getting is bloody sports news... nothing else.

Update: I spoke to live help again and was told that I wasn't getting any free spins offers becoz even though I had made a recent deposit at the casino, I had registered here quite awhile ago so I had been removed from the mailing list.

Since they put me back on the mailing list I have been able to claim a few free spins.

At the moment they have a promotion going on where u are given 10 free slots each time wen u opt into the promo for tournaments being held so I have been able to make use of the 10 free spins offered on such games as mega fortune dreams slot and frankenstein slot. During this promo the spins have been offered on a weekly basis with around 2 offers of free spins per week which is cool. The spins however need to be played the day it is offered coz it expires by the end of that day becoz of this I have decided to give them a higher rating.

I think bet safe has the most no. of players registered I have seen in any casino site in the world. They have three platforms inside this casino 1. casino red 2 casino black and 3. Live casino. I played with red casino and in the end even tried the live casino which was very cool and gave us an experience of sitting in a live casino room. I love that they always have some tournaments running for users to win money from. They keep giving me free spins every now and then and I love it because it is like free money.

They also gave me 1005 match up on the deposit of 30 euros I did and got 30 from the casino and I was very happy because I had 0 to play with and it increased my play time with this casino site. I love net entertainment platform because it has a lot of y favorite slots like break da bank and mega joker and the games on this platform are very fast and responsive. They have a nice support team and they helped in the verification process where I always get stuck and I was very happy that they came to help me before I had even asked for it and this shows their concern for us and made me very happy.

Withdrawal takes 15-20 hours which is fine because a lot of casinos which I played with recently take more than 2 to 3 days and even trouble in verification. So I was very happy with this much time being taken. This is one of the few casinos where I loved video poker because I am not really a video poker fan because I think it is very stupid and I managed to withdraw 140 euros from this casino which was processed in my account within a day. I would rate them 8.5 out of 10.

Betsafe casino is my favorite brand across Betsson group. First of all I am happy that they give bonuses to me, also some freespins from time to time, and I can take part in their tournaments and promotions, I am addictive to any kind of tournaments and promotions, and this is really important things for me. Once I won 100 euros on their tournaments on gonzo's quest, and you can't even imagine how happy I was, I am always happy to win some free cash.

In begin of my review I would like to admit that Betsafe casino has really fast payouts, after verification, which took 4 hours after I download my documents on their website, usually all my payouts comes to me within 12 hours, which is great speed. Games selection also great, netent, mg, wms, few more which I did not need. Everything with this casino is great, and I never have any serious problem, but their live chat seems to be a bit unprofessional and not well trained. Once I ask can I know what RTP I had during my session, and agent even not understand what I want from him. Such things should not happen in such casinos, and there is not only one chat session, there was few another problems. For this I will take 2 stars from them.
In total I withdraw from this casino more than 1k$ and they never ask me any additional documents or anything else, everything fast and good. Also a bit bad thing that I did not get any emails with bonuses or promotion, I can see them only when I login to casino, I ask support to resolve it, they said ok, but still nothing, I did not get any emails from them.

Generally this is great casino, best from Betsson brands, and I will be play there more, as I am happy customer at Betsafe casino. 8 stars.

Betsafe casino room is also one of he biggest casino rooms in he world with a player base of hundreds of thousands. If so many players are associated with them there must be a reason then that they are so famous and have so many players and are still at top of their game. I cam to know about the bet safe casino room at the ask gamblers site where they have listed all the casino's directory.

Whenever I am looking for a new casino room I always go to AskGamblers first and check their list out because this site never fails to impress us. And all their info on the room is correct and it helps us a lot in choosing the right casino room for ourselves. They do not have a no deposit bonus but they have a 100% match up bonus with the first deposit which is given to us without any questions asked but the wagering requirements are very hard to meet.

They also have a mobile version and also have a bonus related to players who play on mobile. It was established in 2006 and till now they earned a big name for themselves and are also very reputed in this industry. They do not have any limitations on withdrawals and even allow manual flushing which is very cool because I like to do it every now and then.It is powered by micro gaming and neten which is undoubtedly the best in the business and has supported the games very nicely.

The support team is always their at our assistance whenever needed and the live chat is also very fast and responsive. I have won a lo of money by playing with them and i am still going strong and would recommend everyone to join this room. Thanks

Betsafe Casino News

Read all news about Betsafe Casino, check for updates and stay tuned for exclusive bonuses.

Get 30 Free Spins Every Day at Betsafe Casino!
Promotion Get 30 Free Spins Every Day at Betsafe Casino!

Betsafe Casino’s new promotion gives you an opportunity to win 30 Free Spins every day until 5 March!Keep On SpinningHow can you get the free spins, you ask?Wager €20 on the Pick of the Week Slot between 00:00 – 23:59 CET, and you’ll instantly get 10 Free Spins on the same game.The good news is - you can repeat this process three times per day for a total of 30 daily Free Spins!Which Games Can You Play?Each week, Betsafe Casino will feature a different Pick of the Week Slot participating in this promotion.Last week, players could claim their Free Spins by playing Starburst.This week, you can test your luck with Reactoonz. Next up is Fire Joker, and during the final week of the promotion, you can play Sweet Bonanza.How to Claim 30 Free Spins at Betsafe Casino?If you want to participate in this promotion, all you need to do is have a Betsafe Casino account, click the ‘Opt-in and Play Now’ button in the Slots of the Week section and deposit $20 to get 10 of the 30 free spins available daily.About Betsafe CasinoYou will be delighted to know that the casino offers its players local currencies and payment methods, fast withdrawal times and the best software providers. It’s one of the most trusted casinos on our website and has earned the AskGamblers Certificate of Trust.It has a large selection of online slots, table games, video poker and even live games, so if this promotion isn’t your jam, there are plenty of other games to keep you entertained.

Relax Gaming's Dream Drop Pays Out €1.4M to a Betsafe Player!
Big Win Relax Gaming's Dream Drop Pays Out €1.4M to a Betsafe Player!

Released earlier this year, Relax Gaming's innovative Dream Drop jackpots have been a hit. Now the provider has announced the game delivered its third Mega Jackpot win, tallying more than €1.4 million!Another Dream Drop JackpotThis time, a lucky Irish-based player struck gold playing Temple Tumble 2 Dream Drop at Betsafe Casino, winning a life-changing €1,486,291.47!The Mega jackpot is the game's third biggest jackpot from a selection of five possible jackpot payouts.Relax has now recorded more than 820,000 winners since the innovative jackpot launched, with 33 Major jackpots and three Mega jackpots.The Only Way is UpThanks to its popularity, the jackpot now features on Relax's Neko Night Slot and TNT Tumble Slot and by the end of 2023 will no doubt feature in many more to come!Phil Lam, Director of Gaming Performance at Betsson Group, said, "It's made one lucky player in Ireland very happy, and we can't wait to see what comes next from Relax Gaming!"Nadiya Attard, CCO of Relax Gaming, also announced that plans were in the pipeline for more excitement, adding, "I won't say much more than that now, but watch this space!"

You Can Now Play Habanero's Titles at Betsafe Casino
Industry You Can Now Play Habanero's Titles at Betsafe Casino

Habanero, a leading supplier of online slots and table games, has expanded its footprint in the Baltics thanks to a new partnership. The provider has teamed up with Betsafe Casino, a flagship brand that belongs to the Betsson Group. Habanero Boosts Their PresenceBetsafe is currently home to a leading selection of online slots, games, and other innovative products, offering players in the Baltics a first-class gaming experience.As a result of their latest partnership, they can now add several of Habanero’s renowned titles to their already impressive offering. They’ll also be available in their local languages. Habanero expands in the Baltics as they strengthen their existing and ongoing relationship with Betsafe.However, it’s not the first time these two have come together. The latest agreement expands on an existing deal they have which saw all of Habanero’s Italian-certified slot and table products integrated with StarCasino. Since establishing a strong brand in Italy, their partnership has gone from strength to strength. Securing Their RelationshipTheir success in Italy isn’t all they have to brag about. Betsson's collaboration with Habanero has now extended to the Baltics and further beyond across the CEE region. Their latest deal is a testament to their relationship together. At Habanero, we are all about working with the best of the best and given our fantastic success with Betsson and StarCasino across Italy, we look to emulate this success again with Betsafe in the Baltics, said Arcangelo Lonoce, Head of Business Development Europe at Habanero. Commenting on the deal Lonoce also added We are so thrilled to see our products go live in Betsafe’s offering, and hope that we can assist the operator in attracting multiple demographics of players with our fantastic range of games. We look forward to plenty more years of expansion together across multiple new markets.Also thrilled with their ongoing relationship, Betsafe added Habanero’s distinguished slot portfolio has a proven track record of performance across a wide range of markets, so we are delighted to be able to join forces to entertain our audiences. We’re sure that this will be the first of many new markets we work the studio across.

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