Paying customers needs a more fair environment

Good morning,

I have been having problems verifying my account for 2 weeks.

My account was verified correctly and I could make deposits/withdrawals.

After winning a large sum, there was a problem with my bank account and then with account verification.

I contacted customer service and had to send documents several times, when they wrote that everything was fine, the next day I received a message that I needed to verify my account and the answer was, please be patient.

And many times I received a message that the account was verified and then we asked for verification.

Hello,

I created account in betsafe in november and deposited there 1234€ over skrill, after winning 800€ betsafe requested verification on my account. I sent them my driver license photo, skrill account screenshot, gas bill, electricity bill, and 2 selfies with driver license in hand.

When I wanted to log into my account today I got error to like my password was wrong.

I've contacted live chat support what happened to my account because the password was for sure correct and I got told terrible information that my account is closed but they don't have any information with reason of that.

Betsafe just closed my account with balance of 2058€ (1234€ deposit) without any reason or even informing me about my account closure, support can't provide me the reason of account closure.

I did not violated any ToS in my mind, everything they asked from me for verification they got, I don't really understand this situation and it is a pure theft in broad daylight.

Good afternoon,

I have been given two plays in the NBA for losses.

Place that Anthony Davis scored the first shot from the free throw line and on the other hand that Troy Brown Jr. was the first to score a triple in the game and it was fulfilled in both cases (attached captures). However, I get lost both tickets:

Davis play: ticket 73204704529623040

Play by Brown Jr.: ticket 73206946820265984

They change the name of the bet today and don't want to pay this bet, a few days ago I do a similar bet and they give that for win so I think they are wrong.

Please help me to find a solution.

Hello.

First of all; I'm fully aware of that both the casino/ casinos provider for deposits and withdrawal, and the bank can have their fees. But now I have made deposits to Betsafe the whole month.

In the beginning of February, a deposit on 2000NOK was 2005NOK total, wich is completely normally.

I'm used to the casinos taking some valuta exhange fees, and the total amount if often various.

Sadly all my deposits on 15th-17th February was charged a lot more than just the exhange fees. Here a deposit on 4000 NOK got the total amount of 4377 NOK. The even worse is that there was NO verification at all on my deposits, and I was fully charge without the possible way to accept/decline the transaction, which is something that should be able when it's in different currencies.

When i asked the casino about this, they started with blaming my bank, which here is Revolut. The best part about revolut is that they are saying how much the seller is taken, and how much they are going to take in fees. Revolut even use dynamic valutas, so they are using the real exchange rate at the moment.

When I tried to tell this to the casino, they told me that they haven't taken anything at all, but gave me 442 NOK back. This is a lot under what I have been payed.. I'm missing 2332NOK from all of my deposits in a period of three days.

As told earlier. In the beginning of the month the total amount was around 1-50 NOK over what i actually depositing, which is totally fine, but when its nearly 10% on some of the deposits, its to much. Even when I have no possible ways to decline it, and tell them about this.

I even tried with Mastercard, where they are charging me even in NOK. This was even HIGHER than using Visa. So when they were charging in the same valuta, the total amount was on 8110 NOK, when I was trying to deposit 7500 NOK.

The worst part of this experience is that there is absolutely NO verification when i do have enough on my bank account. But when tried on an empty one, the verification was coming, and here i could see that they are charging a lot more in different currencies, before my bank have something to do about it.

I'm therefore requesting my differences back, which is now on 1890 NOK (since they have already paid 442NOK)

The attached files is showing that this is just being happening the last week this month, and the support is declining that they have something to do about this.. Sadly its neither me or my bank who have taken those money.

Dear Askgamblers,

A little over three months ago, I placed a bet on the betsafe virtual platform from my cellphone and from that moment until today I cannot withdraw the money earned due to verification issues. I contacted the betsafe support area multiple times, always finding the same answer, that my account is still under review of the corresponding area. I don't understand what happened because it was a bet made like any other and I don't understand why I need to wait more than three months for the problems be solved.

Every time that I try to withdraw my money from the platform I get the following message: "Withdrawal not avail, Currently you cannot withdraw, it is very likely that your account has not been verified. Upload the required documents and enjoy the game uninterrupted" And I sent the required documents more than three months ago. I can't find a valid reason to go through all these problems, so please I ask for your support and understanding of the case.

Regards

Hello AskGamblers,

On 01/19 I deposited €394.70 at Betsafe, and everything was always good, until I decided to withdraw the money I had won, which totalled €1027.06 including the deposit amount.

With my documents already verified, I tried several times to withdraw and they always refused and said that my bank details were incorrect. I claimed several times that they were right and that they were filled out exactly the same at Betsson (another casino of the same group and that has the same layout for payments) and that I had never had a problem. I'm sending an image comparing the bank details I put in Betsson and Betsafe showing that even though they are the same, only Betsson accepted. I also tried to make the withdrawal to Neteller, which they refused and asked to be through the bank account, which would obviously be refused again.

After weeks of trying to talk to support I'm already tired of the same ready answers and I would like to solve this soon.

Hi, my name is Christopher < personal information removed> and I've played on Betsafe Casino like 1 or 2 days, I won some money and I decided to withdraw that money, I did this on april 02, the page said that I have to wait 5 days max. But there's no money and worst than that, there's no support from betsafe, I wrote like 7 emails and nothing, tried to contact chat online but the girl who attended me just stopped the conversation without give me a real solution. They just don't answer anything, I don't know what can I do, please help me.

Here you have the message from betsafe. (Sorry for my bad english)