Hello.
First of all; I'm fully aware of that both the casino/ casinos provider for deposits and withdrawal, and the bank can have their fees. But now I have made deposits to Betsafe the whole month.
In the beginning of February, a deposit on 2000NOK was 2005NOK total, wich is completely normally.
I'm used to the casinos taking some valuta exhange fees, and the total amount if often various.
Sadly all my deposits on 15th-17th February was charged a lot more than just the exhange fees. Here a deposit on 4000 NOK got the total amount of 4377 NOK. The even worse is that there was NO verification at all on my deposits, and I was fully charge without the possible way to accept/decline the transaction, which is something that should be able when it's in different currencies.
When i asked the casino about this, they started with blaming my bank, which here is Revolut. The best part about revolut is that they are saying how much the seller is taken, and how much they are going to take in fees. Revolut even use dynamic valutas, so they are using the real exchange rate at the moment.
When I tried to tell this to the casino, they told me that they haven't taken anything at all, but gave me 442 NOK back. This is a lot under what I have been payed.. I'm missing 2332NOK from all of my deposits in a period of three days.
As told earlier. In the beginning of the month the total amount was around 1-50 NOK over what i actually depositing, which is totally fine, but when its nearly 10% on some of the deposits, its to much. Even when I have no possible ways to decline it, and tell them about this.
I even tried with Mastercard, where they are charging me even in NOK. This was even HIGHER than using Visa. So when they were charging in the same valuta, the total amount was on 8110 NOK, when I was trying to deposit 7500 NOK.
The worst part of this experience is that there is absolutely NO verification when i do have enough on my bank account. But when tried on an empty one, the verification was coming, and here i could see that they are charging a lot more in different currencies, before my bank have something to do about it.
I'm therefore requesting my differences back, which is now on 1890 NOK (since they have already paid 442NOK)
The attached files is showing that this is just being happening the last week this month, and the support is declining that they have something to do about this.. Sadly its neither me or my bank who have taken those money.
