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Blacklisted: BetPhoenix Casino is a brand operated under the BetPhoenix Affiliates Program , a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior. In addition, BetPhoenix Casino is powered by Amigotechs, a software company caught to be using cheating video poker games. A detailed explanation of the issue could be found <a href="http://thepogg.com/skybook-cheating-video-poker-amigotechs-software/">here</a>.

BetPhoenix Casino

1
CasinoRank
5.5
Player rating 10 reviews
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
Players from your country are not accepted
Average complaint response time: 3 days
What we like
  • Famous i-slots included
  • Unique and numerous promotional offerings
  • Support available through live chat and email, as well as a toll-free number for North American players
  • Secured with SSL technology
What we don’t like
  • No third-party randomness audits posted on the website
  • Casino work between 10 a.m. and 2 a.m. Pacific time
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Website

http://www.betphoenix.ag

Languages

English, Vietnamese, Chinese, Spanish

Established

2009

Company

Licences

Costa Rica

Affiliate Program

BetPhoenix Affiliates

Restricted Countries

  • Afghanistan
  • Asia
    • Australian Capital Territory
    • New South Wales
    • Northern Territory
    • Queensland
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick
    • Newfoundland and Labrador
    • Northwest Territories
    • Nova Scotia
    • Nunavut
    • Ontario
    • Prince Edward Island
    • Quebec
    • Saskatchewan
    • Yukon
  • China
  • Costa Rica
  • Cuba
  • Estonia
  • Gibraltar
  • Hong Kong
  • Iran
  • Italy
  • Netherlands
  • North Korea
  • Puerto Rico
  • Romania
  • Russia
  • Slovakia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Syria
  • Turkey
  • United Kingdom
    • Alabama
    • Alaska
    • American Samoa
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • Delaware
    • District of Columbia
    • Florida
    • Georgia(US)
    • Guam
    • Hawaii
    • Idaho
    • Illinois
    • Indiana
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Hampshire
    • New Jersey
    • New Mexico
    • New York
    • North Carolina
    • North Dakota
    • Northern Mariana Islands
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • U.S. Virgin Islands
    • Utah
    • Vermont
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming

Casino Type

Instant Play, Mobile

Deposit Methods

Neteller, Person to Person, Visa, Skrill, Online Checks, Cheque

Currencies

US dollars

Withdrawal Methods

Cheque, Skrill, Person2Person

Withdrawal Times

EWallets: 72-96 hours
Bank Transfers: Not offered
Cheques: 7-14 days
Card Payments: Not offered
Pending Time: 10-14 days

Withdrawal Limit

USD 4,000 per week

Software

Rival, Amigotechs

RTP

Live Chat

Contact

Support Mail - Info Email: [email protected]
Support Mail - Member Services Email: [email protected]
Support Mail - Promotions Email: [email protected]
Support Mail - Manager Email: [email protected]
Support Phone Telephone: 1.877.717.7747

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

BetPhoenix Casino is a modern online casino that offers more than 100 different instant-play live and virtual games from Amigotechs, some of which can be played on mobile devices. It’s integrated in the BetPhoenix gaming network, which also offers both a sportsbook and a racebook. It offers excellent support services in four different languages: Vietnamese, Chinese, English, and Spanish. BetPhoenix Casino has an international business license from Costa Rica. Note that the casino's working hours are from 10 a.m. to 2 a.m. Pacific time.

Restricted Countries

BetPhoenix Casino does restrict players from Costa Rica. Players are advised to check with their country’s laws before signing up at any online gambling site.

Virtual Games

Slot lovers can choose from a variety of different games, from classic one-liners to multi-line bonus video slots. The games have simple graphics and load quickly on any compatible device. All slots with features are tagged with “Free Games” or “Bonus Game” in the main menu to help players determine what to expect while playing. Top titles include Critters Free Spin, Dog Father Free Spin, Venice, Zoomer Zang, and Scuba View Bonus Game.


The virtual table game selection at BetPhoenix Casino is diverse. Players can find a number of different blackjack games like 1 Deck, Surrender, and Switch, among others. The site also features games like American Roulette, European Roulette, Craps, Pai Gow, Poker 3, Keep ‘Em Poker, and even less common games like Trente Quarante, Bau cua cá cop, and Crazy Poker.


BetPhoenix Casino features a multitude of video poker variants in both single-hand and multi-hand denominations. Players can choose from traditional games like Jacks or Better, Deuces Wild, and Joker Poker, or more modern variants like 2 Ways Royal, Aces & Eights, and Aces & Faces.


BetPhoenix Casino also features a variety of zip tabs and keno games, including Keno Artist, Scratch OverBoard, and Scratch Buccaneer Booty.

Live Games

BetPhoenix Casino has live dealers that offer real games of Live Blackjack, Live Roulette, and Live Baccarat throughout the day. The live dealer rooms are all broadcast in real-time and feature the same odds found in land-based casinos. Players can even chat with the dealers and enjoy the true social experience that table games provide.

Mobile Gaming

Many of BetPhoenix Casino’s games can be played on almost any HTML5-compatible mobile device. No downloads are required. Players can access the mobile games by going to BetPhoenix’s website on their smartphone or tablet and entering their login details. Once inside, they can play a variety of slots and table games or bet on their favorite team in the sportsbook.

Support

BetPhoenix Casino ensures that no player is left with unanswered questions through its multilingual support department. Representatives are available to assist players through live chat, toll-free phone, or email.

Security and Fairness

Although BetPhoenix Casino states that it uses the latest security technology to protect players, we were not able to find SSL encryption in use during our inspection of the deposit page. Players should always check to make sure that the padlock icon appears in their browser’s URL bar before entering any sensitive data on any website.


BetPhoenix Casino does not link to any independent audits of its games. Players seeking more information about the games are invited to contact a support representative.

Player Reviews

5.5
10 reviews
Sort by
Date
Relevance
Player rating
nikita11
July 31, 2014
6

It is a very old casino and i heard about it a long time ago and at that time rival gaming was not a very big thing and i had second thoughts about this casino so i asked a couple of my my online gambler friends and they told me its a very average casino but rival is a good platform so i decided to join this casino site. And they had a no deposit bonus of 50 and i could have never said no to such a big NDB and i quickly jumped on this offer and registered here to claim this one.

I started to play with gun slinger gold and this is the first time i had heard about this game so i decided to give it a try. I was almost at 20 spins and got nothing and i had only 28 left of my 50$ no deposit. SO i decided to leave this game as it was not doing me any good and costing me precious free money . Then i played rock on machine and this slot in the beginning gave me some features but they paid me very little money and i was not really happy with that and some time later after playing some more games i just could not see myself getting any closer to meeting the wager so decided to increase my bet and go all in all. It was like go big or go home situation because i was fed up .

So i go to naughty or nice and bet more tan 5$ per spin and lost all the money within no time which i had expected but i was fed up by playing for so long and not getting anything and i lost my no deposit bonus and i left this casino because i did not see any thrill. I would rate them 7 out of 10.

Message
yapro
July 28, 2014
5

I played at this rival casino long time ago, and it is another one rival software casino, that have complaints here, and sad thing that this complaints is not resolved, this is sick, and like i already write in another review it is just ruin reputation of all rival casinos, not only this one.

I played at betphoenix casino only once, because like almost all other rival casinos betphoenix casino offer to new players 50$ no deposit bonus, and of course i was happy to take this bonus. I already before join this casino was able to cashout some money from rival free chips, so of course when downloading software and registering i was hoping to repeat some of my success, and get some money for free. After claiming bonus in cashier, i start playing from regular rival slots scary rich, both version 1 and 2. But after few features i notice that slots is cold, so i think that better i switch to i-slots, and even if i did not win, i am will have some interesting playtime, because i-slots it is something different in online gambling, and i never have similar experience at any other slot from any other software.I start from spy game, but after i made around 30 spins without any big win over 10x total bet, i decide that my best choice will be left this game. Next was sherwood forest, and once again i did not see feature, and already have left only 20$. So i decide to try as the reels turn, but it also was cold and i just lost my no deposit 50$. But since it was just free money and i get some playtime, i am ok with it.

I rate betphoenix casino with 5 stars, because did not test payouts and customer support, and also minus one start for unresolved complaints here.

Message
goldenmember
June 29, 2013
0
Message
szirtisas
June 20, 2013
0
Message
cristinaxx
June 13, 2013
0
Message
Inactive user
April 6, 2013
0
Mahamedau
March 31, 2013
0
Message
slobobwin
March 29, 2013
0
Message
Efti
October 29, 2012
0
Message
88MightyGambler88
October 18, 2012
0
Message
1
CasinoRank
5.5
Player rating 10 reviews
1
CasinoRank
5.5
Player rating

Casino video review

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