Here is the synopsis...I have been playing at betphoenix casino
in the slot tournaments. I deposited 40.00 and played nothing but the slot
tournaments. I had my money built up to over 1300.00 and then tried to
withdraw some of it. I put in for the withdrawal on 9/4/2010. Member
services sent me an email on 9/7/2010 stating that I needed to send in my
documents to process my withdrawal. On 9/8/2010 the very next day I was sent
an email stating that there was a free chip in my account. Why didn't they
notify me of this on 9/7/2010 before they asked me to send in my documents?
They also told me that there are two different kinds of chips coupon free
chips and courtesy free chips. Courtesy free chips show up in your real
balance and you can't use them at your leisure. Supposedly that is what I
received. I was playing on real money that I deposited. They claim that
their automated system was down to notify me that a free chip had been
deposited into my account. All tha!
t they can give me is an apology but the thing
ResponseSummary: They kept giving me the runaround.
Now they claim that they cannot find my account at their casino.
I went through Casinomeister and I have correspondence from OSGA and they found discrepancies but they couldn't do anything about it. I was just hoping maybe you could.