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BetPhoenix Casino - Not honoring the free no deposit bonus

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Complaint Info

Disputed casino

BetPhoenix Casino
10 years ago

I signed up through askgamblers.com for the exclusive $100.00 no deposit bonus offer. Unfortunately the casino is not honoring the bonus offer. I tried contacting the live chat and was disconnected every time I tried, which was around 10 or more times.

10 years ago

Thanks for your concern and message at AskGamblers.com

I went thru your account BP14258 and found that you also had a previous account BP13550 opened on November 18th which was granted with the coupon. Such coupon was already used.

Remember we only allow one account per household. Therefore the secondary account BP14258 has been disabled.

If you are really interested in our services and promotions we would like to encourage you to take advantage of our depositing bonuses such as Deposit $300 - $500 and receive: 100% Cash Bonus!

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