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BetPhoenix Casino - Not honoring the free no deposit bonus

Complaint Info
Disputed casino BetPhoenix Casino
Reason Bonus not given
Posted on January 6, 2015

I signed up through for the exclusive $100.00 no deposit bonus offer. Unfortunately the casino is not honoring the bonus offer. I tried contacting the live chat and was disconnected every time I tried, which was around 10 or more times.

Posted on December 29, 2014

Hello rgcreative2014, please send me your account details to [email protected] and I will be happy to look after your request. Best Regards.

Posted on January 2, 2015

Thanks for your concern and message at

I went thru your account BP14258 and found that you also had a previous account BP13550 opened on November 18th which was granted with the coupon. Such coupon was already used.

Remember we only allow one account per household. Therefore the secondary account BP14258 has been disabled.

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