Betchan Casino

Betchan Casino - Denied account verification without saying why, confiscated a balance of €38,710

$495

I played at Betchan roulette,blackjack and Baccarat.
I deposit money from my own bankaccount to Sofort and then played at Betchan.
It is my own Dutch bankaccount which I use in Holland where I also life.
When I want to withdrawl my money from my account I had to verify.
I did what they asked me to do. Copy pasport and copy from my bank with the deposit to Sofort.
The called me with skype where I had to show my pasport and try to answer their questions. For me it is hard because my English isn't good. My boyfriend helped me to answer the answer. In the end a weird coversation.

After a couple days I get an email that they could not verify my account and all winnings will be lost. My balance at my account was €45010 and I could only withdrawl €6300.
I have no idea why the verification failed. Every question I ask them has the same answer:

Dear player,

This decision was made by the management of our casino and is not subject to further consideration.

It is a lot of money and I want to verify my account and willing to do everything to profide the information they need.
At this moment I have no idea what I did wrong. I used 2 times to deposit from my boyfriend account 2 times but if they want to verify that also no problem.

Betchan Casino - Problems with resetting password and log into my account not solved

For more than 3 days unable to reset my password and log into my account. Friday 29.5.2020 created an account and deposited twice using their bonus offers. After logging out had 135 euro balance with my second deposit being 40 euros and with wager not completed. In my second attempt to log into my account the password I settled during registration said to be invalid. So I opened an issue via email to support asking for an alternative way to reset password. Al the emails I received from their reset password service refer to no longer existing page and server. In addition even after editing the link according to the support instructions I was directered to a casino page with error 404. I have contacted them with lots of messages asking for a quick solution as I was afraid of possible data fraud since I could not enter my account and did not have a password of mine. Support keep asking for my patience for 72 hours and that the technical department will find a solution and inform me. In my belief tha problem we have to cope with is not something complex or important. It seems that support and technical department of the casino cannot provide quick solutions to everyday problem. Having played to lots of online casinos and to other casinos operated by N1 it is obvious that this site is not a safe choice for deposistong money.

Betchan Casino - Giving me a hard time with withdrawals

€135

Hi All, I have deposit more then 20K ON BETCHAN the last week. I won happily 11750K back, but it seems to be impossible to cash out. Firts the reason was that I did not uploaded the right docs, then when I did, they said they could not pay out to this PSP in the region, but it is a normal mastercard from bank N26 operating in 30 countries now(all european). Then they said that I used another Creditcard which was truth, so uploaded that one as well. still payments where declined all the time. Then they advised me to use another payment method, so I used my bank account that thye have used for a succesfull pay out last week. and now they say that the withdrawing limits are exceeded. I can proof all of this and it seems that betchan is trying to keep my money probably to win it back. fact is that I trying for 2 days now and they keep on giving me different answers. My pay name is matthijs and my profile is matthijs muijser. I must say that I getting seriously crazy of this. Please help

Betchan Casino - Withdrawal delay and horrible live chat

$11750

Febuary 2020 I started playing this site. After many deposits (9 for a total amount of 1573 EUR) I finally won a decent amount and requested a 1800 EUR withdrawal. Ofcourse documents were needed to verificate. Documents were approved the same day, however another picture of me holding my ID had to be uploaded. Uploaded this one as well and was also approved by Betchan. A day after this first Withdrawal i requested another one (1122 EUR) because i won some more.

However, the withdrawals have never been transfered to my bank account. They are still pending according to information within my account. After several attempts to contact through "Live chat", they keep telling me the withdrawal is under investigation and I have to wait. No official email or something, no timeframe how long the investigation is going to take. I would recommend everyone to play at different gambling site which has their priorities right and doesn't let you wait more than a week when you withdraw money.

Betchan Casino - Verification card not approved

€3373

Hi Askgambler hope you can help me resolve this issue. I withdrew 900can from this casino now they said my identification card is not valid?. I did a withdrawal last time with no problem now my second time they telling me my photo card is not valid. This is the only identification I have because I dont drive and dont travel so no passport either. I’ve played this casino regulary and no where it said photo card not valid but Government issue id which is the same as the one I submit. Thank you askgambler for taking your time to read my complain.

Betchan Casino - Delayed $15K+ payment

$900

Hi my name is hewa < surname removed >, and i have deposited in betchan two times 2000 usd and 2000 usd , and i have won and in my balance there are 11,720 USD and 4000 USD in withdrawal request that are pending. i have sent all documents to them, bill,screen shot of my ecopayz, my deposit (bank) and my ID and also when i hold it in a selfie Picture.. But still i cant withdrawal my Money all they say i just need to wait for finance support to look on my withdrawal request.. but for how long will i wait? they have all documents and i have not breached any rules.. I have read about them alot and its alot of negative things, now im a Little bit afraid that they wil not send my Money i have deposited and won.. I need help. The support are also very unproffesional they dont give me a good answer, only i need to wait.

Best regards hewa

Betchan Casino - Troubles with payment and support service

$15720

My complains it regarding Payment Processing Delays, inadequate Customer Service and a very confusing withdraw form I believe deliberately confusing for customers.

Support agents said that Payments are processed within 2 hours. Then they told me payments are processed in 5 days. Then the website said payments are processed in 12 hours.

It has been over 12 hours and the payment has not been processed. The banking form which I have attached asks for the BSB and Account Number to be included on the same line with no spaces. When I asked the support team how the Finance team would recognize the BSB from the account, which are both 6 digits each, they had no real answer.

When I asked about the payment processing times, they said the payment would be approved the moment it hits my bank account. I confronted them on this and said it doesn't make sense. They said "5 days".

The constant back and forth with the the support staff has left me extremely frustrated. However I refuse to recall or replay any of these funds.

I would like a Native English speaker from the Casino to respond to the following;

1. How long does it take to send a payment from the casino (not how long it would take to receive it into my account)
2. How does the Casino recognize the BSB from the Account Number in Bank Withdraws.

If I am able to get that information I can confidently have this issue resolved.

Betchan Casino - Free Spins Bonus more of a bribe, additional terms not listed

Sebastian Wed, 01/09/19 03:50:52 pm America/Edmonton

Hello. How may I help you?

Ashley 03:51:35 pm

Hi there I got a free spins offer via email. Says to contact support with the code word FREE

Screenshot_20190109-154816.png

Ashley

< personal info removed >

Sebastian 03:53:37 pm

Please be so kind, nominate BOB CASINO on askgamblers.com AWARD competition as a casino of the year. Your support is highly appreciated and we will be more then happy to reward you with special no deposit 15 free spins no deposit bonus. ( Bonus Terms & Conditions works the same for all promotions )You have to register at askgamblers.com website, then there will be Search on top of the screen. Please, find "Bob Casino" there. After choosing Bob Casino there will be big yellow button "VOTE" at your right. Once you have pressed the button, please take a screenshot and send it to me. You can also go directly to this link - https://www.askgamblers.com/awards-2018-voting/

Ashley 03:55:46 pm

I already have an account on ask gambkers and have already voted

The email says absolutely nothing about having to vote to receive them

Sebastian 03:56:22 pm

Please provide screenshot on which we can see that you have voted.

Ashley 03:57:14 pm

Screenshot_20190109-155701.png

Sebastian 03:57:51 pm

Sorry, but you have not voted.

If you can not VOTE - use VPN as Germany, Netherlands.

Ashley 03:58:03 pm

There is a green check mark

That shows votee

Scroll down on picture. It has cashmio selected

Sebastian 03:59:40 pm

You should vote for Bob Casino.

Ashley 04:00:00 pm

My votes already made and can't be changed

The email doesn't say you jusm vote for you to get the spins. I'm starting to think I should review you guys about this on ask gamblers

So by contacting live chat and referencing the code word FREE as well as validating my account information and proof of email and humoring you regarding my personal voting decisions on a third party website have I sufficiently satisfied the requirements to receive this bonus

Sebastian 04:06:32 pm

On email it says "contact live chat to get free spins" So you contact us and we tell instructions on how to get free spins.

Ashley 04:07:43 pm

The instructions say to quote the code word

Nothing about any further requirements aside from bonus terms and wagering conditions

Screenshot_20190109-160737.png

Do you have a supervisor Sebastian that I may speak with?

Sebastian 04:09:56 pm

As you can see on first line it says "contact live chat" there is nothing said about "you get free spins immediately".

You contact us, we give you instructions, you get free spins.

Ashley 04:10:30 pm

It says:

PLEASE NOTE! HERE'S HOW TO ACTIVATE THE FREE SPINS:

Contact a live chat specialist at Betchan.

Give the following code word: FREE

Hi Arnold, are you able to read the transcripts from my conversation with Sebastian

Arnold 04:11:11 pm

How can I help you?

Ashley 04:13:19 pm

Code word free. I already have an ask gamblers account and have voted cashmio. Can't change it. The email doesn't say it's a requirement for free spins. It says the code word is. I have provided sufficient proof and explaination regarding this

I feel that the requirements are quite clear in the email. I also need to know how to properly lodge a complaint regarding the conduct of the previous support professional

Screenshot_20190109-155701_(1).png

Screenshot_20190109-160737_(1).png

Arnold 04:17:57 pm

Dear Ashley, 15 spins are issued after voting. As you voted for another casino - we are not able to issue spins for you.

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Ashley 04:18:28 pm

The email clearly states the requirement is the code word

If bullying, deception and bribery is how you intend to get votes then I should post this transcript to askgamblers for complaint review. I can't imagine that they would want the integrity of their organizations yearly awards tainted like this. People depend on the authenticity of their reviews

Arnold 04:22:39 pm

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Rejected

Betchan Casino - Withdrawal unfairly confiscated

I have been a regular player on this casino. I made a deposit the other night in which I won 4000.00 on I cashed this 4000 out and then noticed I had 246 in bonus money in which I was to wager 735 dollars back on. I did this I played the money and paid them the wager fee. While playing I noticed the money in which I tried to withdrawal kept going back into my casino account. To make a long story short I got the email today telling me they confiscated my entire casino winnings because I made too high of bets including the 4000 i cashed out even before playing any bonus money. This is so wrong on every level. I could see them taken my winnings won off their bonus money but the 4000 I cashed out was not on bonus money at all I won that money fair and square. They placed under 500 back in my account. Not even close to my initial win. I want my 4000 dollars and I will most certainly never play here again. My heart is in shambles. They took all 10 thousand dollars from me because I was betting to high. Please help me get my original 4000 back at least. Thanks

$4000

Complaint Statistics

Resolved 36

Avg. Amount $ 1,867

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.5/10 ● 192 reviews

Top reviews from our players

Hurricanez89

10/10

Id like to write a new full review about this casino.
Like i said before, the site offers alot of different slotgames and other games.
The layout looks good, and i found it easy to navigate!

As for the welcome bonus, i loved the fact that i got the bonus straight after i made my first deposit, no bonus code needed or anything.

As my own experience, i made a 25 euro deposit and managed to get 1100 euro on my account wich i could cashout.

The withdrawal process looked kinda shady at first.
Ive chosen to withdraw with direct bank transfer, but i had no idea wich details the casino was looking for, resulting in a rejected withdrawal for 6 times.

Now, within 5 days after playing ive received my 1100 euro!
Thanks Betchan en support!
Special thanks to Michael for helping me with my withdrawal.

This casino is worth playing!

Hello mate, I am happy we have managed with your request. We wish you good luck in a future! BetChan Casino team.

Betchan Casino 7 years ago

Hurricanez89

7/10

I made my first deposit at this casino the 14th of may.
I enjoyed the great variety of slots betchan offers their customers.
Site works like a charm, and above all i found it easy to navigate.

I even managed to make 1100 euro from my first deposit bonus, now im just waiting for the casino to finally verify my account and payout.

After reading lots of complaints on the internet, i really wonder if this casino does pay out..
If it does, it will get a 10star rating and will become my new favourite casino!

Hello Hurricanez89, Yes we payout :) Thank you for your review and patience! Please write to me if you have any issues within your game play at BetChan Casino. Thank you. BetChan Casino team

Betchan Casino 7 years ago

Danagardyne

10/10

Since playing with Betchan Casino they have been very responsive and helpful. I can get very forgetful in adding a bonus code before payment but everytime I have gone to their online help they have provided such great customer service. They automatically added to my account my 2nd and 3rd deposit bonuses without me asking, which is amazing because I remember one online casino refused to give me this bonus after I deposited over 5 or 6 times. I was lucky enough to win a small jackpot on one of their slot machines and the withdrawal process was such a smooth and fast process, even with it being my first withdrawal request, I received my money in 1 day frame time. I have had plenty of issues with trying to withdraw money with other casinos sometimes having to wait 2 weeks sometimes so I was extremely happy receiving my money so fast! It’s been a great experience with lots of games to choose from and appreciate the customer support I have received. Thumbs up 👍🏽

Haven’t experienced anything I could say I disliked but obviously like bonuses and more of these are always welcomed by me but such a small note. Really great experience!

Hi Danagardyne, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with Betchan Casino. It’s great to know that our customer support team has been helpful and responsive, especially with bonus codes and withdrawals. We strive to provide quick and efficient service to all our players, and your feedback reassures us that we’re on the right track. Thank you again for your kind words and for being a valued player. We look forward to continuing to provide you with a fantastic gaming experience! Best regards, The BetChan Team

Betchan Casino 1 year ago

itzsly

1/10

- Logging out button.
- Nice lay-out
- Instant withdraw - even though they will do everything they can to not pay you

- Worst support out of all casino's I have ever been at
- BetChan hides their responsible gaming tools / only available by a hidden link
- Support doesn't reply to emails and their livechat support is so bad
- Terms and Conditions are very thin and not specific enough
- If you are a vulnerable player, don't play at this casino. They won't help you
- I opened a complaint, I get zero support nor did they reply to any of my emails.

Hello ITZSLY, Thank you for your review. We do understand your current situation, but please note that your account is banned ever upon your request, as well as it is under investigation. Please be patient, Thank you. BetChan Casino team

Betchan Casino 7 years ago

GamblerNorth

6/10

I am playing this casino for about 6 months, I can't say that it is perfect but it has relatively many games of well-known brands, number of currencies that is usual now for online casinos, bonuses that are also now a new word in gambling, but still attractive.

It takes them very long time to withdraw if you win, it seems that they have lower payout than other casinos of that type. Recently I noticed that it takes the site longer time to load even the home page not saying about games. And one more thing that is probably common for these types of casinos - pretty rude online service, it seems that they just lack people and want to get rid of you quicker to get along to the next player.

Hello GAMBLENORTH, Thank you for your review. If you do have specific case when you are not satisfied with our services, please do send email with a complaint to [email protected] and we will sort it out. Thank you. Michael

Betchan Casino 7 years ago

zwarteparel1984

8/10

- Fast mobile play
- Lot of games to choose
- Fast deposit
- Often free spins
As dutch player I really like this one! Can Not say anything about withdrawal yet, but hope it is fast. Then for me a perfect casino and gonna play more. Will update when I know more about withdrawal.

Maybe the bonus wager a little high but that is at Every casino almost. Can't think of anything else!

Dear ZWARTEPAREL1984, Thank you for your review. BetChan Casino team

Betchan Casino 7 years ago

Kevsy

9/10

As us Australian players are now limited due to new gambling laws I was hapless in finding a casino after microgaming was disallowed until I found betchan. I like the variety of games offered especially mobile format and how easy the user interface is. Bonuses and promotions are great.

Customer service chat is always available. At first there was a issue with document types accepted for verification but now that I'm verified I am very happy.

Verification document types re scanned unallowed does not make sense.

Hello KEVSY, Thank you for your review. BetChan Casino team

Betchan Casino 8 years ago

jopsonnn

10/10

Very fast verification and cash out. Personal VIP manager, selection of games, easy access to review lobby.

Support very nice and if they can always issue bonus or free spins. No deposit bonuses without maximum cash out... Games pay out good
Betchan is 10 star ⭐️like for me

I think is only I don’t like that Novomatic provider isn’t in this casino yet .

Hey Jopsonn, We thank you for your review. All the best! BetChan Casino team

Betchan Casino 8 years ago

Enkronas

5/10

Fast Cashouts, a lot of games, good support agents.

Last 4 weeks i have played for 2500 every week, just this week i lost 2800 euro and got som Bonus but they say you Will get 3x wagering on cashback and bonuses, when you get them its 40x or more. Also I became VIP in August on the site, played so much for it, got a lot of points i could change for cash, but all of sudden they start from scratch with the site, deleted my vip level 5 and the points, had to start all over again to become vip, never got any information about this change or compensation either.

Hello, Thank you for your review. Yes we have updated a layout on a website 1.5 months ago, as well as added new VIP program and casino tournaments on a website. We had no compensation to any player, therefore as an exclusion we will award you with some bonus mate. Please do send us your email at BetChan Casino @ PM here. Thank you, BetChan Casino team

Betchan Casino 8 years ago

Flex1852