AstralBet Casino

Some nice games. That's about it already.
They offer a large amount of bonuses but here's where it comes to the negative aspects of this site. Bonus terms are ridiculous.

I deposited 35 euro with 30 spins for hot spin deluxe where I got 15 euro from. After that, I played several games with full contribution to get the wagering done. I played Ramses Book Respins of Amun and that game did not count to wagering. I saw it because of only my real balance was shown. So I thought: Okay you can only play with real money and after a few spins of barely winning anything, I switched to another game with full contribution.
After the wagering was complete, I had 600 euro left to cashout.
They declined the withdrawal and got me my deposit back, because games with 0% contribution are not allowed to play while a bonus is active.
I never saw a rule like that on any other serious casino site. Be absolutely careful.
This company will never see another euro from me.

Astralbet is a casino I only recently joined and for some reason I thought they were a new online casino. Reason for that was quite simple- after being a member at Piggy Bang casino, I received an email from Piggy Bang, introducing me to their sister sites. Not once, not twice but several times- they were quite persistent. Persistent enough that one of their last attempts included 10 no deposit bonus spins after registration. I was under the impression that it might be a new casino they're trying to promote, and I liked Piggy Bang so I decided to give them a go.

I signed up and got the no deposit bonus right away, there was no need to contact support as I had a valid bonus code from my email. I got 10 free spins on some slot that I had never seen before from Isoftbet game provider and it paid just a few cents. I did like the casino layout so I decided to make a deposit. They also offer a welcome bonus but I decided not to take it as I wasn't a fan of their high wagering requirements. I deposited 30eur and started to play Immortal Romance which I hadn't played in a while. 

I didn't have much luck with the slot, I was playing with minimum bets and got a bonus round soon yet it paid a small 10x bet win. Then the game got completely dry and most of my balance vanished. With a few euros left I went to play Book of Dead slot but without any luck at all.

Up until now I didn't notice the fact that they're associated with Wild Jackpots casino. What I dislike about this group is the fact that I even received a welcome offer to join Wild Jackpots casino which I had been a member of for years, it leaves me with an untrustworthy feelings. Although I do like their game selection since they have Netent, Microgaming, Play'n Go and other providers, there wasn't anything about them that wouldn't feel like just another regular casino and with such competition nowadays, I want to see something in higher quality in terms of promotions and user experience, which I didn't get from Astralbet. My session was decent but I probably won't be depositing there again.

I opened the account few weeks ago. Verification went smoothly (within around 24 h) after winning around 2K euro on plus. After my winning I started reading reviews of the casino on this website and few others. I started getting worried as I read that very bad reviews, and people were telling to avoid that one claiming they are scammers which put me in even bigger doubts. My first and next withdrawals went smoothly and it was in my account within 2 working days since casino's approval.

In my case like above all was ok apart one thing, withdrawal pending period 48h - which can overturn into loosing all money. I guess we all know how this can end :) I'd prefer not to be able to cancel withdrawals, or at least not after few hours.

I made two withdrawal in the past and both were processed accordingly after my documents were verified. They even paid on the weekend! I chose ewallet the payment came fast! I just wanted to leave a review because not sure why it’s black listed. I have more chance of winning at this casino then the ones voted number 1.

-Games are ok (Play`n go and NetEnt)
-Live chat was fast

-The bonus system is horrible, when you withdraw you lose ur deposit amount.

- So, when i first played i was allowed to play with normal 2€ bets. On the next day i made deposit and got 75% bonus and started playing same games with same bets, and out of nowhere i got some error message about bet sizes. I went to live chat and this was their response: "Please note that the bet level is calculated by the system with a very complex formula and it updates automatically and daily, according to your game-play". After talking while they told me, that my max bet is 50cents. So If you want to be in control of your bet size, dont play here.

I've been registered for a while to Astralbet, but never really played there. I didn't really wanna play here, because it's blacklisted on Askgamblers, but after hitting my limits on my main casino I decided to give it a shot. Overall the casino is 'pretty nice':

-A nice selection of games
-Great user interface on desktop and mobile
-Responsive support
-Withdrawal time is decent (48h review time though)
-Withdrawal through other option as deposit
-Fast verification

As I've seen many of the positive sides stated above as negatives in the review section I would advice Askgamblers to review this casino one more time and see if it still deserves the 'blacklisted' tag

-Their bonus terms are absolutely disgusting, unfair and confusing. For example: if you deposit 20€ with 50 freespins (10c) and they pay 2€, you will have to wager (22€ x 70) = €1540,- (you can only cancel the bonus if u didn't spin). Even worse is when u deposit 100€ in this situation, you will have to wager (102€ x 70) = €7140 for the same bonus amount! So be very careful with their promotions! The more 'cashbalance' u got, the more u wager.

-Unable to set your own limits. Any casino anno 2019 should have the option to set your own limits. It can only be done by chat/mail.
-VIP program not rewarding at all

I would advice Astralbet to reconsider their bonus terms and add the option to set limits. This is definitely a casino with potential, but those bonus terms are the worst out there.

I made two withdrawal in the past and both were processed accordingly after my documents were verified. They even paid on the weekend! I chose ewallet the payment came fast! I just wanted to leave a review because not sure why it’s black listed. I have more chance of winning at this casino then the ones voted number 1.

The operator has NetEnt and Play'n Go as available operators

I requested a permanent closure and the operator did not handle the request, seems the MGA needs to get involved.
Payout rate of slot games are lower than at other operators.
Minimum deposit amount is 20 Euro.
Big warning from my side, did not see the blacklist, Askgamblers should warn more clearly.

Good selection of machines, and thats about it really.

The machines are slow, they dont provide a responsible gaming option other than through the livechat which was unavailable, so the only option there is to send an email, and hope they close the account/set the limits before you lose more than you can chew.

AstralBet Casino

7 years ago

Hello,

Thank you for your feedback.

We are happy to know that you like the games we have and we are always looking forward to adding more games for better experience.

Slowness of the games may be affected by different factors in general. However, you may contact our Customer Support right away if there are such technical issues that happened and we will conduct an investigation right away. This goes as well for closing your account or setting limits. We have 24/7 chat support and we are sorry if you had a difficult time contacting us through this medium. We also have an email address - [email protected] - where you can send your concern and we handle them in the order they were received.

Again, we thank you for your feedback and please feel free to let us know if there is anything that we may assist you with.


Kind regards,
AstralBet Team

In my first game I won 17000 euro. Unfortunately is a limit 10000 on week so I payed out 10000 and rest I lost in one next day....blind faith its my time...players now what it mean:) Back to the topic deposit was by trustly. Request on withdrawal on 8.30am on monday. Money on my bank account: thursday in last bank session so around 5pm. Support on live chat is realy realy frendly and quickly. They have good bonus and loyalty promotions. I can say YES for play there....but

Sometimes games ale slowly. My internet is fast so it can be servers problem.

AstralBet Casino

7 years ago

Hi,

Thank you very much for your review.

First of all we would like to congratulate you on the winnings you had. We wish you more luck in the future!

As for the slowness of the games, we would like to ask you to contact us when this occurs again so we can have an investigation. It is possible that it may be of different reasons but just to be sure, we would like to assist you when it happens again. We always make sure that we only provide the best gaming experience to our customers so we really appreciate the feedback.

We wish you all the best!


Kind regards,
AstralBet Team

Good selection of games. (Thunderkick would be nice also.....) and a fine working platform. Chat is fast and friendly.

Waiting for a withdrawal now for 3 days and it´s still pending. The 48h (way too long) pending period is already over and my account is vitrified already. It´s not my first withdrawal there but the biggest. Chat crew is friendly but told me, that it will last up to 5 days after the end of the 48h-period to proceed a withdrawal via e-wallet. Well Astral, this is way too long. We´re living in 2017 and not in 1997. There are so many casino´s out there, which are willing to process a withdrawal within minutes...... That´s what players are looking for. U really should speed things up a little bit.....

AstralBet Casino

7 years ago

Hello,

Thank you for your feedback. We are happy to know that you like the selection of games and please keep track of your emails as we are releasing some new ones again soon.

As for the withdrawal, our finance team is doing their best in order to process each and every withdrawal within the 48 hour period. We wanted to make sure that all is well as this is your winnings that we want you to have without any issues. After the 48 hour period, it now depends on which withdrawal method you used and E-wallets have the shortest timeframe when it comes to crediting your winnings. You may find out more in the Payment Options section on our website or you can click it here: https://www.astralbet.com/en/payment-options

We hope this answers your concern, otherwise, please feel free to contact our Customer Support team via email at [email protected].

Thank you.


Regards,
AstralBet Team

Great range of games and good layout. Easy to use banking and site. So far, so good will update after a bit more play.

AstralBet Casino

8 years ago

Hi,

Thank you very much for your feedback and we are happy to have you in the casino. We wish you good luck on your games and please feel free to let us know if we can be of assistance.

Have a nice day ahead!


Best Regards,
AstralBet Team

Very nice support staff and my first withdrawal went really smooth! They processed my winnings and account verification within 1 day.

Some of my favorite games don't count towards wagering with bonus funds but other than that I'm pleased with this casino :)

AstralBet Casino

8 years ago

Hello,

Thank you for your kind words and we are happy to be of service.

We are fully committed to do our best to process all customers' withdrawals the soonest time possible and we are happy to meet your expectations. We hope that luck will be on your side again and win big!

We are sure that you may find new favorites in the huge variety of games that we have now. Please feel free to browse our additional games and we wish you the best of luck as always.

For any inquiries, please do not hesitate to let us know, we will be more than happy to assist you.


Best Regards,
AstralBet Team

They removed Simsalabim from the list of games that count towards the bonus turnover requierement. Or to be more specific, they didn't remove it from the actual list, they just secretly made turnover on Simsalabim no longer count towards the requirement. The support people were not helpful. The most annoying part is that their terms and conditions state that users are supposed to be notified in advance when changes are made. They made no attempt to notify me.

AstralBet Casino

8 years ago

Hello,

We thank you for your feedback and we would like to assist you further by getting more details.

We make sure that our terms and conditions are updated and it is not our intention to cause any confusion. We apologize for any inconvenience caused and we assure you that this has been rectified the soonest time possible.

Please do not hesitate to contact us anytime and we are ready to help out.


Best regards,
AstralBet Team

When looking at this casino it may not seem as a lot (new casino with only a curacao license). But I was shown the opposite. They offered all currencies, deposit/withdrawal methods and games that are needed to be a good casino site. Im happy with the first impression of this site because of these things.

Welcome offer is fairly standard 100% on first deposit. Im waiting for a win to try the withdrawal times etc but other than that its a good site according to me.

Nothing special in the welcome offer and only curacao license.

AstralBet Casino

8 years ago

Hello,

Thank you for your feedback and we are happy to know that you have a good first impression of our casino.

We wanted to make sure that we cater to all our customers’ needs which is why we made sure that we will be able to provide as much payment methods for deposit and withdrawals as we can. We are always aiming for improvement so please feel free to visit the site regularly for more and more promotions and additions we may have in the near future.

We will be taking your feedback on the welcome offer and the license and we will look into it. Again, we thank you for your review and we hope to see you again soon in the casino.


Best Regards,
AstralBet Team

Easy to navigate the website and easy to sign up. User friendly screen.

High $$ players don't get rewarded as a VIP like other casinos. You are apparently assigned an account manager when you reach a high status but they never respond to your emails. No phone number to contact for Australia.

Initial withdrawals were quick but after a big win had trouble withdrawing heard every excuse possible and delayed responses. After threatening to put a complaint on ask gamblers.com somehow they promptly executed my withdrawal.
Very hard to close your account once again lots of excuses such as "I don't have access to his function". Forced to use their method of withdrawal "ewallets" which come with high fees and I'm sure they get a commission.

AstralBet Casino

8 years ago

Hello,

Your feedback is very much appreciated and we would like to address your concerns.

We are committed to make sure that all our customers are handled with care especially once you have reached a VIP status. One of the main benefits is to have an account manager that will assist you personally regarding any concern that you may have. I am sorry to hear that you had inconvenience on this but we would like to check your account further to investigate on what happened and to make sure proper actions are done.

In regards to withdrawals, our colleagues in the Finance Department has provided up to 48 business hours timeframe, which is also stated on the website, in order to process withdrawals. This gives them enough time to handle all withdrawals in a timely manner for the customers’ convenience. We would like to know more about your withdrawal and we would like to speak with you through PM so we can assist you further.

Closing an account is a concern that we least want to get but we do respect or customers’ decisions. We will do as much as we can to retain our valued customers but if all else fails, we proceed to close the accounts.

Lastly, we suggest e-wallets as withdrawal methods as they have the fastest processing time like EcoPayz and Neteller. In addition, we do not, in any way, collect any commission fees from the payment providers as we would like to give you your winnings as complete as the moment you won it from the casino.

Thank you and we will be waiting for your response to our PM.

A normal casino, nothing new etc. All games are working Ok.

People, beware.
Withdrawal still pending, and what is really weird is, that they requested a copy of credit card even I have not used any credit cards! Let see how this thing goes on, I'm not feeling really confident about this place atm.

AstralBet Casino

8 years ago

Hello,

Thank you for your feedback.

We are working on getting more providers for our customers to enjoy so please feel free to check your inbox for our updates.

Regarding your withdrawal, our Payments Department does its best to be able to process all customers’ withdrawals the soonest time possible and these are being handled within 48 business hours. For the verification, we require a credit card copy if the customer used a credit card for deposit, and we require other documents should the customer have used a different payment method. We would like to investigate more on your account but since we cannot send you a private message, feel free to send us a quick e-mail at [email protected] regarding this and we will reply in the shortest time possible.

We are sorry if you currently do not feel confident but we assure you that we keep transparency and honesty as our priority.

We are hoping for your response and we hope to see you again soon in the casino.


Regards,
AstralBet Team

AstralBet Casino is one of the newest online casino where I joined just recently. I found it here at Askgamblers website while I was browsing through new online casino tab. Since this casino offer games powered by NetEnt software provider I decided to claim welcome bonus here. The bonus was 100% match deposit without any free spins inside which I missed here.

I made a small deposit of 20€ and I got the bonus money right away into my balance. I first started to play Piggy Riches, I had some winnings but they were not so big and I increase my balance just a little bit. Later I played some other games from NetEnt, I also tried some video slots from other software providers but I had no luck. Here you can find NetEnt, Microgaming, Play'n GO, iSoftBEt, Pragmatic Play, Betsoft, Endorphina and Nyx interactive software providers.
So yeah quite good selection of video slots, maybe I missed WMS software provider here. It would be nice that this casino has WMS games too, I think many players would like to see that in the future.

Otherwise while I was playing here I had no problems at all. All works fine, without any lagging or something like that. The only problem which I had here was my bad luck which should stop anytime now. Heh. Otherwise the bonuses here are nice, for second deposit you can get up to 99 free spins, and for third deposit 150% match deposit + 30 free spins.

Maybe I will play here one more time, at least one more time to try my luck again. But I believe I will make 2 more deposits here, for second and third bonus. I like them and I think I should claim it in the next couple of days. I think this casino is safe place where you can play, my ratio 7 stars.

AstralBet Casino

8 years ago

Hello,

We would like to thank you for giving us your feedback, as this is very important to us to know what our valued customers feel about the casino and to improve our services.

We are always aiming for providing the best offers possible to our customers and though the offer for the first deposit only includes a percentage, we indeed have 99 free spins on your 2nd deposit and 150% up plus 30 free spins on your 3rd deposit. Our offers are very dynamic and please feel free to check your inbox for upcoming promotions which may include free spins too.

Our goal is to be able to get as much new providers as we can and WMS is currently being looked at. In the meantime, you may enjoy the rest of the providers we currently have and probably you may see WMS as one of them soon.

Luck may not have been very generous before but we hope to see you again soon in the casino and with big winnings this time. We wish you all the luck and please do not hesitate to let us know if you need any help, we are here to assist you 24/7.

Regards,
AstralBet Team

The give possibility to win (but not to withdraw cash due to a crazy bonus rules). Support is friendly, but once you see the "error" which says different situation than their answer (totally different! to get the bonus you need to play your money 100 times, which makes chance to lose your money around 99.8%).. they say "och, I forgot to tell you".

Crazy bonus conditions (simply do NOT accept this), crazy withdrawal rules (they will ask a lot of documents even for 2-2.5k euros). Not licensed in EU, so they trying to scam as much as possible.

AstralBet Casino

8 years ago

Hello,

Thank you for your review.

We are sorry to hear that your experience hasn't been the greatest during your recent session. However, allow us to mention that our Support team will never try to misinform in any situation. Most probably, there was a misunderstanding which we are happy to look into by asking more details about your account and what exactly happened. Feel free to send us a quick e-mail at [email protected] regarding this and you will receive a reply in the shortest time possible.

The bonus conditions offered are industry standard, while the same can be said about the verification process. Documents are required as per the KYC procedure and you only need to do it once, upon your first withdrawal.

We're looking forward to knowing more details through e-mail.

Regards,
AstralBet Team

As far as it's concerned to me - my win, despite it being not very huge (I definitely share it on gamblers forum). I like friendly attitude to newbie, and this casino shown it generally. Good blackjack! NetEnt Blackjack is the best one ever: graphics and effects are astonishing!

Not very good working on mobile phones, loading pretty long. But generally good I didn't notice any slippery mistakes in this Casino.

AstralBet Casino

8 years ago

Hello Jossey,


Thank you for submitting your review.

We're happy to know that you had a great time with our casino and also managed to score a win! Also, we're glad to hear you like the games available and our Support team.

When it comes to loading times, they can vary based on a number of factors like device, internet connection, etc. Nevertheless, our tech department is continuously working on updates and optimization so we can offer our players a flawless gaming experience.


Regards,
AstralBet Team