I made a deposit of 5800 SEK on 12.04.2017 and won 19400 SEK. I downloaded the documents and made a withdrawal of money 6400 SEK. My account was blocked and ignored my mail and online chat week.
Wrote an email after multiple conversations in an online chat and received a response below:
Please be informed that your AstralBet account has been closed by our system and the deposits made with the VISA card ending in *6461 totaling 5800 SEK have been refunded. The amount should already be visible on the account.
Thank you for your understanding and we apologize for any inconvenience caused.
AstralBet Payments Team
- I wanted to clarify where my winnings were and why they only sent my deposit to my card.
Thank you for your reply.
Because your deposits have been refunded, any winnings generated have been deducted automatically by our system.
We hope this clarifies your query.
- I wrote another letter to indicate the reasons for closing the account and received no response.
Help clarify the situation.