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AstralBet Casino - Unjustified account closure & confiscation of 13600 SEK

Inactive user
Posted on April 21, 2017

I made a deposit of 5800 SEK on 12.04.2017 and won 19400 SEK. I downloaded the documents and made a withdrawal of money 6400 SEK. My account was blocked and ignored my mail and online chat week.
Wrote an email after multiple conversations in an online chat and received a response below:

Hello Herman,
Please be informed that your AstralBet account has been closed by our system and the deposits made with the VISA card ending in *6461 totaling 5800 SEK have been refunded. The amount should already be visible on the account.

Thank you for your understanding and we apologize for any inconvenience caused.

Best regards,
AstralBet Payments Team

- I wanted to clarify where my winnings were and why they only sent my deposit to my card.

Hello Herman,

Thank you for your reply.
Because your deposits have been refunded, any winnings generated have been deducted automatically by our system.

We hope this clarifies your query.

- I wrote another letter to indicate the reasons for closing the account and received no response.

Help clarify the situation.

Posted on April 24, 2017

Dear AstralBet Casino,

Please let us know if there's some update regarding this case.

Posted on April 26, 2017

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that AstralBet Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Moreover, we have been confirmed that player committed fraudulent activities by presenting forged documents, and by that act breached casino terms

6. The Operator reserves the right to close your account and to refund to you the balance, subject to the deduction of relevant withdrawal charges, at the Operator’s absolute discretion and without any obligation to state a reason or give prior notice.

2. The Operator will take all reasonable steps to prevent such fraudulent activities; detect them and the relevant players; and deal with the relevant players appropriately. The Operator will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at its sole discretion.

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious that this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being ruled in AstralBet Casino Casino favor and player has been restricted from using AGCCS from now on.

Based on the above, AskGamblers Complaints Team consider this case as Rejected and it is now officially closed.

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