- Contains numerous games from NetEnt
- Features a real live dealer casino
- Support staff available 24/7
- Live chat, phone, and email contact options
- Secured with SSL encryption
- Proven fair by independent agencies
- Unavailable to residents of the UK
- Somewhat limited selection of progressive slots
- No live games available at the moment
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AstralBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
AstralBet Casino is an online casino available in English, Deutsch, Finnish, and Swedish. The site offers NetEnt, Microgaming, Play'n GO, iSoftBet, Pragmatic Play, Betsoft Gaming, Endorphina and Nyx Interactive casino games and online slots. There is a large number of games available both on web and mobile. AstralBet Casino is licensed and regulated by Malta Gaming Authority.
Restricted Countries and Territories
Due to some legal restrictions, residents of certain countries will not be able to open their accounts at AstralBet Casino. These countries include, but are not limited to, Belgium, Bulgaria, Curacao, Czech Republic, Denmark, France, Hungary, Isle of Man, Israel, Italy, Portugal, the Republic of Ireland, Romania, Serbia, Singapore, South Africa, Spain, Virgin Islands, the United Kingdom and the United States of America.
Mobile Gaming
Here at AstralBet Casino, every game is designed to work the same across all devices, which means players can enjoy playing on their desktops, smartphones, or tablets and still get the same gaming experience.
Security and Fairness
Players’ financial information is collected through a secure server (SSL) for registration as a real money player. No Player Data will be sold, given or shared with any person or corporation other than with the Marketing partner responsible for maintaining the Player Data, and associated services.
All games at AstralBet Casino are audited by reliable third-party agencies. These audits are not publicly available on the casino website, however they can be found on their software providers’ sites.
- E-Wallets 0-1 hours
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
AstralBet Casino has a large focus on online slots. The games are powered by some of the leading software providers like NetEnt, Microgaming, Play'n GO and iSoftBet – to name a few. The most popular titles include Drive: Multiplier Mayhem Slot, 7 Sins slot, Hugo slot, and Dragonz Slot. Players may also enjoy progressive slots such as Gunslinger Slot and Fruit Bonanza Slot.
There is an impressive selection of table games at AstralBet Casino, including different variants of Roulette, Blackjack and Baccarat. All table games enthusiasts may try out American Roulette, French Roulette, Blackjack Classic, Mini Baccarat, alongside numerous other alternatives.
Support
AstralBet Casino are dedicated to resolving any issues their members may encounter. The casino’s helpful support team is standing by, 24 hours a day, 7 days a week, with all the information players may need regarding games, payment methods and available promotions. All members can contact the support via Live chat, email or telephone. For further details, players can always check AstralBet Casino’s FAQ page.
Complaints
Read the complaints other players have left for AstralBet Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hello, Thank you for your feedback. We are happy to know that you like the selection of games and please keep track of your emails as we are releasing some new ones again soon. As for the withdrawal, our finance team is doing their best in order to process each and every withdrawal within the 48 hour period. We wanted to make sure that all is well as this is your winnings that we want you to have without any issues. After the 48 hour period, it now depends on which withdrawal method you used and E-wallets have the shortest timeframe when it comes to crediting your winnings. You may find out more in the Payment Options section on our website or you can click it here: https://www.astralbet.com/en/payment-options We hope this answers your concern, otherwise, please feel free to contact our Customer Support team via email at [email protected]. Thank you. Regards, AstralBet Team
Great range of games and good layout. Easy to use banking and site. So far, so good will update after a bit more play.
Hi, Thank you very much for your feedback and we are happy to have you in the casino. We wish you good luck on your games and please feel free to let us know if we can be of assistance. Have a nice day ahead! Best Regards, AstralBet Team
Very nice support staff and my first withdrawal went really smooth! They processed my winnings and account verification within 1 day.
Some of my favorite games don't count towards wagering with bonus funds but other than that I'm pleased with this casino :)
Hello, Thank you for your kind words and we are happy to be of service. We are fully committed to do our best to process all customers' withdrawals the soonest time possible and we are happy to meet your expectations. We hope that luck will be on your side again and win big! We are sure that you may find new favorites in the huge variety of games that we have now. Please feel free to browse our additional games and we wish you the best of luck as always. For any inquiries, please do not hesitate to let us know, we will be more than happy to assist you. Best Regards, AstralBet Team
They removed Simsalabim from the list of games that count towards the bonus turnover requierement. Or to be more specific, they didn't remove it from the actual list, they just secretly made turnover on Simsalabim no longer count towards the requirement. The support people were not helpful. The most annoying part is that their terms and conditions state that users are supposed to be notified in advance when changes are made. They made no attempt to notify me.
Hello, We thank you for your feedback and we would like to assist you further by getting more details. We make sure that our terms and conditions are updated and it is not our intention to cause any confusion. We apologize for any inconvenience caused and we assure you that this has been rectified the soonest time possible. Please do not hesitate to contact us anytime and we are ready to help out. Best regards, AstralBet Team
When looking at this casino it may not seem as a lot (new casino with only a curacao license). But I was shown the opposite. They offered all currencies, deposit/withdrawal methods and games that are needed to be a good casino site. Im happy with the first impression of this site because of these things.
Welcome offer is fairly standard 100% on first deposit. Im waiting for a win to try the withdrawal times etc but other than that its a good site according to me.
Nothing special in the welcome offer and only curacao license.
Hello, Thank you for your feedback and we are happy to know that you have a good first impression of our casino. We wanted to make sure that we cater to all our customers’ needs which is why we made sure that we will be able to provide as much payment methods for deposit and withdrawals as we can. We are always aiming for improvement so please feel free to visit the site regularly for more and more promotions and additions we may have in the near future. We will be taking your feedback on the welcome offer and the license and we will look into it. Again, we thank you for your review and we hope to see you again soon in the casino. Best Regards, AstralBet Team
Easy to navigate the website and easy to sign up. User friendly screen.
High $$ players don't get rewarded as a VIP like other casinos. You are apparently assigned an account manager when you reach a high status but they never respond to your emails. No phone number to contact for Australia.
Initial withdrawals were quick but after a big win had trouble withdrawing heard every excuse possible and delayed responses. After threatening to put a complaint on ask gamblers.com somehow they promptly executed my withdrawal.
Very hard to close your account once again lots of excuses such as "I don't have access to his function". Forced to use their method of withdrawal "ewallets" which come with high fees and I'm sure they get a commission.
Hello, Your feedback is very much appreciated and we would like to address your concerns. We are committed to make sure that all our customers are handled with care especially once you have reached a VIP status. One of the main benefits is to have an account manager that will assist you personally regarding any concern that you may have. I am sorry to hear that you had inconvenience on this but we would like to check your account further to investigate on what happened and to make sure proper actions are done. In regards to withdrawals, our colleagues in the Finance Department has provided up to 48 business hours timeframe, which is also stated on the website, in order to process withdrawals. This gives them enough time to handle all withdrawals in a timely manner for the customers’ convenience. We would like to know more about your withdrawal and we would like to speak with you through PM so we can assist you further. Closing an account is a concern that we least want to get but we do respect or customers’ decisions. We will do as much as we can to retain our valued customers but if all else fails, we proceed to close the accounts. Lastly, we suggest e-wallets as withdrawal methods as they have the fastest processing time like EcoPayz and Neteller. In addition, we do not, in any way, collect any commission fees from the payment providers as we would like to give you your winnings as complete as the moment you won it from the casino. Thank you and we will be waiting for your response to our PM.
A normal casino, nothing new etc. All games are working Ok.
People, beware.
Withdrawal still pending, and what is really weird is, that they requested a copy of credit card even I have not used any credit cards! Let see how this thing goes on, I'm not feeling really confident about this place atm.
Hello, Thank you for your feedback. We are working on getting more providers for our customers to enjoy so please feel free to check your inbox for our updates. Regarding your withdrawal, our Payments Department does its best to be able to process all customers’ withdrawals the soonest time possible and these are being handled within 48 business hours. For the verification, we require a credit card copy if the customer used a credit card for deposit, and we require other documents should the customer have used a different payment method. We would like to investigate more on your account but since we cannot send you a private message, feel free to send us a quick e-mail at [email protected] regarding this and we will reply in the shortest time possible. We are sorry if you currently do not feel confident but we assure you that we keep transparency and honesty as our priority. We are hoping for your response and we hope to see you again soon in the casino. Regards, AstralBet Team
AstralBet Casino is one of the newest online casino where I joined just recently. I found it here at Askgamblers website while I was browsing through new online casino tab. Since this casino offer games powered by NetEnt software provider I decided to claim welcome bonus here. The bonus was 100% match deposit without any free spins inside which I missed here.
I made a small deposit of 20€ and I got the bonus money right away into my balance. I first started to play Piggy Riches, I had some winnings but they were not so big and I increase my balance just a little bit. Later I played some other games from NetEnt, I also tried some video slots from other software providers but I had no luck. Here you can find NetEnt, Microgaming, Play'n GO, iSoftBEt, Pragmatic Play, Betsoft, Endorphina and Nyx interactive software providers.
So yeah quite good selection of video slots, maybe I missed WMS software provider here. It would be nice that this casino has WMS games too, I think many players would like to see that in the future.
Otherwise while I was playing here I had no problems at all. All works fine, without any lagging or something like that. The only problem which I had here was my bad luck which should stop anytime now. Heh. Otherwise the bonuses here are nice, for second deposit you can get up to 99 free spins, and for third deposit 150% match deposit + 30 free spins.
Maybe I will play here one more time, at least one more time to try my luck again. But I believe I will make 2 more deposits here, for second and third bonus. I like them and I think I should claim it in the next couple of days. I think this casino is safe place where you can play, my ratio 7 stars.
Hello, We would like to thank you for giving us your feedback, as this is very important to us to know what our valued customers feel about the casino and to improve our services. We are always aiming for providing the best offers possible to our customers and though the offer for the first deposit only includes a percentage, we indeed have 99 free spins on your 2nd deposit and 150% up plus 30 free spins on your 3rd deposit. Our offers are very dynamic and please feel free to check your inbox for upcoming promotions which may include free spins too. Our goal is to be able to get as much new providers as we can and WMS is currently being looked at. In the meantime, you may enjoy the rest of the providers we currently have and probably you may see WMS as one of them soon. Luck may not have been very generous before but we hope to see you again soon in the casino and with big winnings this time. We wish you all the luck and please do not hesitate to let us know if you need any help, we are here to assist you 24/7. Regards, AstralBet Team
The give possibility to win (but not to withdraw cash due to a crazy bonus rules). Support is friendly, but once you see the "error" which says different situation than their answer (totally different! to get the bonus you need to play your money 100 times, which makes chance to lose your money around 99.8%).. they say "och, I forgot to tell you".
Crazy bonus conditions (simply do NOT accept this), crazy withdrawal rules (they will ask a lot of documents even for 2-2.5k euros). Not licensed in EU, so they trying to scam as much as possible.
Hello, Thank you for your review. We are sorry to hear that your experience hasn't been the greatest during your recent session. However, allow us to mention that our Support team will never try to misinform in any situation. Most probably, there was a misunderstanding which we are happy to look into by asking more details about your account and what exactly happened. Feel free to send us a quick e-mail at [email protected] regarding this and you will receive a reply in the shortest time possible. The bonus conditions offered are industry standard, while the same can be said about the verification process. Documents are required as per the KYC procedure and you only need to do it once, upon your first withdrawal. We're looking forward to knowing more details through e-mail. Regards, AstralBet Team
As far as it's concerned to me - my win, despite it being not very huge (I definitely share it on gamblers forum). I like friendly attitude to newbie, and this casino shown it generally. Good blackjack! NetEnt Blackjack is the best one ever: graphics and effects are astonishing!
Not very good working on mobile phones, loading pretty long. But generally good I didn't notice any slippery mistakes in this Casino.
Hello Jossey, Thank you for submitting your review. We're happy to know that you had a great time with our casino and also managed to score a win! Also, we're glad to hear you like the games available and our Support team. When it comes to loading times, they can vary based on a number of factors like device, internet connection, etc. Nevertheless, our tech department is continuously working on updates and optimization so we can offer our players a flawless gaming experience. Regards, AstralBet Team
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Good selection of games. (Thunderkick would be nice also.....) and a fine working platform. Chat is fast and friendly.
Waiting for a withdrawal now for 3 days and it´s still pending. The 48h (way too long) pending period is already over and my account is vitrified already. It´s not my first withdrawal there but the biggest. Chat crew is friendly but told me, that it will last up to 5 days after the end of the 48h-period to proceed a withdrawal via e-wallet. Well Astral, this is way too long. We´re living in 2017 and not in 1997. There are so many casino´s out there, which are willing to process a withdrawal within minutes...... That´s what players are looking for. U really should speed things up a little bit.....