AstralBet Casino

Item: AstralBet Casino
Rating: 1
Author: Bojana O.

AstralBet Casino

The casino is closed.

Player Rating 20 reviews

5.2/10

20 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Contains numerous games from NetEnt
Features a real live dealer casino
Support staff available 24/7
Live chat, phone, and email contact options
Secured with SSL encryption
Proven fair by independent agencies

What we don’t like

Unavailable to residents of the UK
Somewhat limited selection of progressive slots
No live games available at the moment

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

AstralBet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.astralbet.com

Established

2016

Licences

Malta Gaming Authority

Company

Go Wild Malta Limited

Affiliate Program

GoWild Partners

Languages

English, Finnish, German

Casino Type

Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, Sofort, Giropay, EPS, Trustly, Skrill, SafetyPay, Zimpler, American Express

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, Payz, Skrill, Trustly, American Express

Withdrawal Fees

Currencies

Australian dollars, Canadian dollars, Euros, Norwegian kroner, US dollars

Pending Time

48 hours

Withdrawal Times

E-Wallets 0-1 hours
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, GamesOS/CTXM, Betsoft, Nyx Interactive, Play'n GO, iSoftBet, Endorphina, Quickfire, Pragmatic Play, Tom Horn Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+35-627-781-769

FAQ Section

Suggest an edit

AstralBet Casino is an online casino available in English, Deutsch, Finnish, and Swedish. The site offers NetEnt, Microgaming, Play'n GO, iSoftBet, Pragmatic Play, Betsoft Gaming, Endorphina and Nyx Interactive casino games and online slots. There is a large number of games available both on web and mobile. AstralBet Casino is licensed and regulated by Malta Gaming Authority.

Restricted Countries and Territories

Due to some legal restrictions, residents of certain countries will not be able to open their accounts at AstralBet Casino. These countries include, but are not limited to, Belgium, Bulgaria, Curacao, Czech Republic, Denmark, France, Hungary, Isle of Man, Israel, Italy, Portugal, the Republic of Ireland, Romania, Serbia, Singapore, South Africa, Spain, Virgin Islands, the United Kingdom and the United States of America.

Mobile Gaming

Here at AstralBet Casino, every game is designed to work the same across all devices, which means players can enjoy playing on their desktops, smartphones, or tablets and still get the same gaming experience.

Security and Fairness

Players’ financial information is collected through a secure server (SSL) for registration as a real money player. No Player Data will be sold, given or shared with any person or corporation other than with the Marketing partner responsible for maintaining the Player Data, and associated services.

All games at AstralBet Casino are audited by reliable third-party agencies. These audits are not publicly available on the casino website, however they can be found on their software providers’ sites.

Support

AstralBet Casino are dedicated to resolving any issues their members may encounter. The casino’s helpful support team is standing by, 24 hours a day, 7 days a week, with all the information players may need regarding games, payment methods and available promotions. All members can contact the support via Live chat, email or telephone. For further details, players can always check AstralBet Casino’s FAQ page.

Virtual Games

AstralBet Casino has a large focus on online slots. The games are powered by some of the leading software providers like NetEnt, Microgaming, Play'n GO and iSoftBet – to name a few. The most popular titles include Drive: Multiplier Mayhem Slot, 7 Sins slot, Hugo slot, and Dragonz Slot. Players may also enjoy progressive slots such as Gunslinger Slot and Fruit Bonanza Slot.

There is an impressive selection of table games at AstralBet Casino, including different variants of Roulette, Blackjack and Baccarat. All table games enthusiasts may try out American Roulette, French Roulette, Blackjack Classic, Mini Baccarat, alongside numerous other alternatives.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

Complaints

Read the complaints other players have left for AstralBet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Refusing to pay out 600 Euro without giving reason

Hello Askgamblers Team,

you rejected my first complaint because of missing information. Here is another try: AstralBet Casino declined my withdrawal without giving reason. I deposited 35 euro and got bonus spins. I played the 30 Bonus Spins for Hot Spin Deluxe and won about 15 euro out of them. I read all the bonus terms and didn't play forbidden games with my balance and finished the wagering. After that 600 Euro were left from my balance which I decided to withdraw. After two days AstralBet Casino declined payment and credited my initial deposit of 35 Euro back to my account. I tried to contact them via email 3 days ago and still got no answer from the casino. Live Chat told me they cannot help in financial questions. The only proof I have is a screenshot from my Astralbet Account with the declined payment and the email I wrote to their financial department. I hope this is enough because there is no further evidence until now because the casino didn't give me a statement for the declined payment.

Hope you can help here @askgamblers Team

Best regards

Resolved

Stalling verification and not answering my concerned questions

Hello

I have been receiving "sign up now" email offers from Astralbet since 2017. I finally registered and played with their welcome offer on April 17th.

On my third deposit I won about 7000$ playing a few games. I requested my withdrawal the same day and did not hear from them for a good week.

I emailed them on April 22 regarding my withdrawal, and they responded by congratulating me and asking for the verification documents, which were provided the same day.

From April 22 to May 10 they have asked for numerous documents.

For every email they would always ask for a new document or picture, which was provided.

April 30 they asked for Notarised documents. To which I provided them On May 1st 2019. They asked me to wait 5 business days.

On May 10 I received this email :

" We would like to inform our Risk/Fraud Department conducted a thorough review of your notarized documents and they have successfully validated.

Furthermore, as an online casino operator, we are obligated to know that the source of the funds that you use to play with are legitimate. We take responsible gaming very seriously and aim to protect our players as much as possible.

What we need (any of the following):

A link to a website showing you in some employee/employer/executive or ownership capacity

A full copy of your pay slip

Proof of sale of shares

Proof of sale of property or properties

Inheritance (a copy of the executor’s letter showing you as the beneficiary and amount, and a copy of a bank statement showing the funds being received from the executors account)

Dividends or shares from a company (a copy of your dividend certificate, and a copy of a bank statement showing the money being received from the company) "

Each email was upsetting from their team, however I provided all documents without questioning since it is mentioned in their terms to ask for notarised documents.

There is no indication in your terms above where you ask for source of funds.

I have raised numerous questions regarding your unethical practice and regarding my privacy but you failed to reply to any of my concerning questions.

I finally provided a proof of pay slip and have not heard back from them since.

I hope bringing this complaint public can finally solve my issue with this casino.

Thank you

Resolved

$7,000

Did not close account after exclusion email

On Nov 24 I asked Astralbet to close my account via chat and was told they couldn’t. Because I recognized I had a problem, I wrote to their rewards and support email again asking they close my account immediately (adding I wanted it done without being asked again “why” and I included my name, birthdate and address — from my account t email)

My account was not closed, and with my problem, I continued to gamble somewhere between 5,000 and 10,000 CDN.

I wrote again a month later when the problem was at its worst and they have now finally closed my account (with the same information as initially). I have all the emails confirming my requests.

I believe I should be entitled to a full refund of all funds gambled between nov 24 and dec 25 as this is a serious violation of the terms and service.

Unresolved

$10,000

Unjustified account closure & confiscation of 13600 SEK

I made a deposit of 5800 SEK on 12.04.2017 and won 19400 SEK. I downloaded the documents and made a withdrawal of money 6400 SEK. My account was blocked and ignored my mail and online chat week. Wrote an email after multiple conversations in an online chat and received a response below: Hello Herman, Please be informed that your AstralBet account has been closed by our system and the deposits made with the VISA card ending in *6461 totaling 5800 SEK have been refunded. The amount should already be visible on the account. Thank you for your understanding and we apologize for any inconvenience caused. Best regards, AstralBet Payments Team - I wanted to clarify where my winnings were and why they only sent my deposit to my card. answer: Hello Herman, Thank you for your reply. Because your deposits have been refunded, any winnings generated have been deducted automatically by our system. We hope this clarifies your query. - I wrote another letter to indicate the reasons for closing the account and received no response. Help clarify the situation.

Rejected

AstralBet Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $4,866

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.2/10 ● 20 reviews

Top reviews from our players

Chris1978

8 years ago

3/10

Good selection of games. (Thunderkick would be nice also.....) and a fine working platform. Chat is fast and friendly.

Waiting for a withdrawal now for 3 days and it´s still pending. The 48h (way too long) pending period is already over and my account is vitrified already. It´s not my first withdrawal there but the biggest. Chat crew is friendly but told me, that it will last up to 5 days after the end of the 48h-period to proceed a withdrawal via e-wallet. Well Astral, this is way too long. We´re living in 2017 and not in 1997. There are so many casino´s out there, which are willing to process a withdrawal within minutes...... That´s what players are looking for. U really should speed things up a little bit.....

Hello, Thank you for your feedback. We are happy to know that you like the selection of games and please keep track of your emails as we are releasing some new ones again soon. As for the withdrawal, our finance team is doing their best in order to process each and every withdrawal within the 48 hour period. We wanted to make sure that all is well as this is your winnings that we want you to have without any issues. After the 48 hour period, it now depends on which withdrawal method you used and E-wallets have the shortest timeframe when it comes to crediting your winnings. You may find out more in the Payment Options section on our website or you can click it here: https://www.astralbet.com/en/payment-options We hope this answers your concern, otherwise, please feel free to contact our Customer Support team via email at [email protected]. Thank you. Regards, AstralBet Team

AstralBet Casino 8 years ago

Metalmaiden2367

9 years ago

7/10

Great range of games and good layout. Easy to use banking and site. So far, so good will update after a bit more play.

Hi, Thank you very much for your feedback and we are happy to have you in the casino. We wish you good luck on your games and please feel free to let us know if we can be of assistance. Have a nice day ahead! Best Regards, AstralBet Team

AstralBet Casino 9 years ago

vimala

9 years ago

9/10

Very nice support staff and my first withdrawal went really smooth! They processed my winnings and account verification within 1 day.

Some of my favorite games don't count towards wagering with bonus funds but other than that I'm pleased with this casino :)

Hello, Thank you for your kind words and we are happy to be of service. We are fully committed to do our best to process all customers' withdrawals the soonest time possible and we are happy to meet your expectations. We hope that luck will be on your side again and win big! We are sure that you may find new favorites in the huge variety of games that we have now. Please feel free to browse our additional games and we wish you the best of luck as always. For any inquiries, please do not hesitate to let us know, we will be more than happy to assist you. Best Regards, AstralBet Team

AstralBet Casino 9 years ago

knuge

9 years ago

1/10

They removed Simsalabim from the list of games that count towards the bonus turnover requierement. Or to be more specific, they didn't remove it from the actual list, they just secretly made turnover on Simsalabim no longer count towards the requirement. The support people were not helpful. The most annoying part is that their terms and conditions state that users are supposed to be notified in advance when changes are made. They made no attempt to notify me.

Hello, We thank you for your feedback and we would like to assist you further by getting more details. We make sure that our terms and conditions are updated and it is not our intention to cause any confusion. We apologize for any inconvenience caused and we assure you that this has been rectified the soonest time possible. Please do not hesitate to contact us anytime and we are ready to help out. Best regards, AstralBet Team

AstralBet Casino 9 years ago

Adamjank

9 years ago

7/10

When looking at this casino it may not seem as a lot (new casino with only a curacao license). But I was shown the opposite. They offered all currencies, deposit/withdrawal methods and games that are needed to be a good casino site. Im happy with the first impression of this site because of these things.

Welcome offer is fairly standard 100% on first deposit. Im waiting for a win to try the withdrawal times etc but other than that its a good site according to me.

Nothing special in the welcome offer and only curacao license.

Hello, Thank you for your feedback and we are happy to know that you have a good first impression of our casino. We wanted to make sure that we cater to all our customers’ needs which is why we made sure that we will be able to provide as much payment methods for deposit and withdrawals as we can. We are always aiming for improvement so please feel free to visit the site regularly for more and more promotions and additions we may have in the near future. We will be taking your feedback on the welcome offer and the license and we will look into it. Again, we thank you for your review and we hope to see you again soon in the casino. Best Regards, AstralBet Team

AstralBet Casino 9 years ago

Mourgo

9 years ago

1/10

Easy to navigate the website and easy to sign up. User friendly screen.

High $$ players don't get rewarded as a VIP like other casinos. You are apparently assigned an account manager when you reach a high status but they never respond to your emails. No phone number to contact for Australia.

Initial withdrawals were quick but after a big win had trouble withdrawing heard every excuse possible and delayed responses. After threatening to put a complaint on ask gamblers.com somehow they promptly executed my withdrawal.
Very hard to close your account once again lots of excuses such as "I don't have access to his function". Forced to use their method of withdrawal "ewallets" which come with high fees and I'm sure they get a commission.

Hello, Your feedback is very much appreciated and we would like to address your concerns. We are committed to make sure that all our customers are handled with care especially once you have reached a VIP status. One of the main benefits is to have an account manager that will assist you personally regarding any concern that you may have. I am sorry to hear that you had inconvenience on this but we would like to check your account further to investigate on what happened and to make sure proper actions are done. In regards to withdrawals, our colleagues in the Finance Department has provided up to 48 business hours timeframe, which is also stated on the website, in order to process withdrawals. This gives them enough time to handle all withdrawals in a timely manner for the customers’ convenience. We would like to know more about your withdrawal and we would like to speak with you through PM so we can assist you further. Closing an account is a concern that we least want to get but we do respect or customers’ decisions. We will do as much as we can to retain our valued customers but if all else fails, we proceed to close the accounts. Lastly, we suggest e-wallets as withdrawal methods as they have the fastest processing time like EcoPayz and Neteller. In addition, we do not, in any way, collect any commission fees from the payment providers as we would like to give you your winnings as complete as the moment you won it from the casino. Thank you and we will be waiting for your response to our PM.

AstralBet Casino 9 years ago

neekerisankkeri

9 years ago

2/10

A normal casino, nothing new etc. All games are working Ok.

People, beware.
Withdrawal still pending, and what is really weird is, that they requested a copy of credit card even I have not used any credit cards! Let see how this thing goes on, I'm not feeling really confident about this place atm.

Hello, Thank you for your feedback. We are working on getting more providers for our customers to enjoy so please feel free to check your inbox for our updates. Regarding your withdrawal, our Payments Department does its best to be able to process all customers’ withdrawals the soonest time possible and these are being handled within 48 business hours. For the verification, we require a credit card copy if the customer used a credit card for deposit, and we require other documents should the customer have used a different payment method. We would like to investigate more on your account but since we cannot send you a private message, feel free to send us a quick e-mail at [email protected] regarding this and we will reply in the shortest time possible. We are sorry if you currently do not feel confident but we assure you that we keep transparency and honesty as our priority. We are hoping for your response and we hope to see you again soon in the casino. Regards, AstralBet Team

AstralBet Casino 9 years ago

zerooo

9 years ago

7/10

AstralBet Casino is one of the newest online casino where I joined just recently. I found it here at Askgamblers website while I was browsing through new online casino tab. Since this casino offer games powered by NetEnt software provider I decided to claim welcome bonus here. The bonus was 100% match deposit without any free spins inside which I missed here.

I made a small deposit of 20€ and I got the bonus money right away into my balance. I first started to play Piggy Riches, I had some winnings but they were not so big and I increase my balance just a little bit. Later I played some other games from NetEnt, I also tried some video slots from other software providers but I had no luck. Here you can find NetEnt, Microgaming, Play'n GO, iSoftBEt, Pragmatic Play, Betsoft, Endorphina and Nyx interactive software providers.
So yeah quite good selection of video slots, maybe I missed WMS software provider here. It would be nice that this casino has WMS games too, I think many players would like to see that in the future.

Otherwise while I was playing here I had no problems at all. All works fine, without any lagging or something like that. The only problem which I had here was my bad luck which should stop anytime now. Heh. Otherwise the bonuses here are nice, for second deposit you can get up to 99 free spins, and for third deposit 150% match deposit + 30 free spins.

Maybe I will play here one more time, at least one more time to try my luck again. But I believe I will make 2 more deposits here, for second and third bonus. I like them and I think I should claim it in the next couple of days. I think this casino is safe place where you can play, my ratio 7 stars.

Hello, We would like to thank you for giving us your feedback, as this is very important to us to know what our valued customers feel about the casino and to improve our services. We are always aiming for providing the best offers possible to our customers and though the offer for the first deposit only includes a percentage, we indeed have 99 free spins on your 2nd deposit and 150% up plus 30 free spins on your 3rd deposit. Our offers are very dynamic and please feel free to check your inbox for upcoming promotions which may include free spins too. Our goal is to be able to get as much new providers as we can and WMS is currently being looked at. In the meantime, you may enjoy the rest of the providers we currently have and probably you may see WMS as one of them soon. Luck may not have been very generous before but we hope to see you again soon in the casino and with big winnings this time. We wish you all the luck and please do not hesitate to let us know if you need any help, we are here to assist you 24/7. Regards, AstralBet Team

AstralBet Casino 9 years ago

dim12

9 years ago

3/10

The give possibility to win (but not to withdraw cash due to a crazy bonus rules). Support is friendly, but once you see the "error" which says different situation than their answer (totally different! to get the bonus you need to play your money 100 times, which makes chance to lose your money around 99.8%).. they say "och, I forgot to tell you".

Crazy bonus conditions (simply do NOT accept this), crazy withdrawal rules (they will ask a lot of documents even for 2-2.5k euros). Not licensed in EU, so they trying to scam as much as possible.

Hello, Thank you for your review. We are sorry to hear that your experience hasn't been the greatest during your recent session. However, allow us to mention that our Support team will never try to misinform in any situation. Most probably, there was a misunderstanding which we are happy to look into by asking more details about your account and what exactly happened. Feel free to send us a quick e-mail at [email protected] regarding this and you will receive a reply in the shortest time possible. The bonus conditions offered are industry standard, while the same can be said about the verification process. Documents are required as per the KYC procedure and you only need to do it once, upon your first withdrawal. We're looking forward to knowing more details through e-mail. Regards, AstralBet Team

AstralBet Casino 9 years ago

Jossey

9 years ago

9/10

As far as it's concerned to me - my win, despite it being not very huge (I definitely share it on gamblers forum). I like friendly attitude to newbie, and this casino shown it generally. Good blackjack! NetEnt Blackjack is the best one ever: graphics and effects are astonishing!

Not very good working on mobile phones, loading pretty long. But generally good I didn't notice any slippery mistakes in this Casino.

Hello Jossey, Thank you for submitting your review. We're happy to know that you had a great time with our casino and also managed to score a win! Also, we're glad to hear you like the games available and our Support team. When it comes to loading times, they can vary based on a number of factors like device, internet connection, etc. Nevertheless, our tech department is continuously working on updates and optimization so we can offer our players a flawless gaming experience. Regards, AstralBet Team

AstralBet Casino 9 years ago