Stalling verification and not answering my concerned questions
Hello
I have been receiving "sign up now" email offers from Astralbet since 2017. I finally registered and played with their welcome offer on April 17th.
On my third deposit I won about 7000$ playing a few games. I requested my withdrawal the same day and did not hear from them for a good week.
I emailed them on April 22 regarding my withdrawal, and they responded by congratulating me and asking for the verification documents, which were provided the same day.
From April 22 to May 10 they have asked for numerous documents.
For every email they would always ask for a new document or picture, which was provided.
April 30 they asked for Notarised documents. To which I provided them On May 1st 2019. They asked me to wait 5 business days.
On May 10 I received this email :
" We would like to inform our Risk/Fraud Department conducted a thorough review of your notarized documents and they have successfully validated.
Furthermore, as an online casino operator, we are obligated to know that the source of the funds that you use to play with are legitimate. We take responsible gaming very seriously and aim to protect our players as much as possible.
What we need (any of the following):
A link to a website showing you in some employee/employer/executive or ownership capacity
A full copy of your pay slip
Proof of sale of shares
Proof of sale of property or properties
Inheritance (a copy of the executor’s letter showing you as the beneficiary and amount, and a copy of a bank statement showing the funds being received from the executors account)
Dividends or shares from a company (a copy of your dividend certificate, and a copy of a bank statement showing the money being received from the company) "
Each email was upsetting from their team, however I provided all documents without questioning since it is mentioned in their terms to ask for notarised documents.
There is no indication in your terms above where you ask for source of funds.
I have raised numerous questions regarding your unethical practice and regarding my privacy but you failed to reply to any of my concerning questions.
I finally provided a proof of pay slip and have not heard back from them since.
I hope bringing this complaint public can finally solve my issue with this casino.
Thank you
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