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arcanebet Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 91 reviews
9.1/10
91 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Home to over 3000+ games
  • Includes leading software providers
  • They have a live chat facility
  • Mobile friendly design
What we don’t like
  • Limited live chat hours 08:00 - 02:00 (CET)
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


arcanebet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.arcanebet.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Spanish, French, German
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
Loyalty Program

arcanebet Casino is an online casino home to over 3000+ games from a catalogue of leading suppliers like NetEnt, Microgaming, Playson, Red Tiger Gaming, Quickspin, Pragmatic Play and Evolution Gaming. Players will be able to enjoy games that include video slots, table games and they have a live dealer lounge as well. The site can be reached instantly through a web browser or players can use their mobile casino. arcanebet Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the Netherlands, France, Bulgaria, Spain, Malaysia, Ukraine, Estonia, China and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players can also enjoy the thousands of games available here through their mobile and smartphone devices. Their mobile casino can be opened through a compatible mobile browser so there is no app required and players can enjoy seamless game play and features, just like the web version. 

Security and Fairness

When it comes to security the casino takes this seriously which is why they use encryption methods. This will keep players personal and financial transactions secure at all times so they can play with complete peace of mind. 

Games are also monitored for fairness as the casino uses a random number generator to keep the results random at all times. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for arcanebet Casino. Learn more about complaints.

Show all complaints
arcanebet Casino - Confiscated win due to ambiguous bonus terms

Hello. I have an account in Arcanebet casino and i played there many times. I was happy and enjoyed every time i played there, until last time i played there and i had i win of 1910,75 euros. After that i got email to verify my account, so i sent email and i uploaded my documents in my account. And so i got email that Arcanebet confirm my account are verified and i can make my withdrawal. I made my withdrawal, then i got email from the casino the withdrawal are rejected because there where some reason for this. These to reasons they mention in the email was:

1.Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.

2.Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.

When i got the bonus promotion to my email and i made my deposit, i saw the bonus terms said the max bet is 5 euro and when i played i bet 5 euro, so i did not go over the bonus terms, and i have right as a player to change my bet or my game as long i do not removal the bonus terms. i do not see my self played bet more then the bonus showed this day, so i do not know why Arcanebet rejected my winning and refunded my deposit the day after. I can understand if i bet more then the bonus says, but i did not, and even i did not bet lower. The lowest i bet was 3 euro. I played in this casino many times before and i did not had any issues even i bet the same before also, but when i won, they find other issues for not giving me what i won. And i hope to hear good feedback. Thank you so much.

staus Resolved
Arcanebet Casino - Played and won, then got locked account and refused to get my winnings

Hello i'm writing a complaint about Arcanebet Casino. I was playing the second deposit offer of the Welcome Bonus after finishing the wager requirements with a balance of 3055 Euro where i was playing a Gamomat Slot named Books and Bulls with 5 Euro Bet as this was the maximum bet on the bonus terms . After finishing the wager i tryed to make a withdraw with the method i had deposit (Ecopayz) but needed first to make verificaton so i uploaded my Identity card and a bill after 10-15 minutes my account was verified so i made a withdraw to my Ecopayz Account of 1000 Euro . I saw after 2 days in my emails that they had asked me a selfie photo holding my ID and a handwritten paper with the date on it also if they could make a video call with me via Skype or WhatsApp . But after sending this email they send me other email saying that :

-----------

Hello Stavroula,

We run a very transparent business where our focus is on the experience of the player. Where possible, we are always on the player's side and try to meet him half-way in case honest mistakes are being made, which would theoretically breach our Terms and Conditions.

At the same time, we do have a zero-tolerance policy against the few that try to ruin it for the many, and it's always a sad moment when we must close a player account and confiscate the player balance when clear abuse is found.

In your case, a thorough analysis performed by our Verification Team and corroborated with clear evidence found by a 3rd Party Risk and Fraud Auditor revealed a clear Bonus-abusive pattern and strategy, and, as per the Terms & Conditions from the Bonus Rules section on the website:

Only real accounts created at arcanebet are eligible to benefit from promotional offers, if the personal information is not accurate and/or up to date we reserve the right to cancel any bonuses or winnings associated with promotional offers. Furthermore, if we suspect any account is involved with fraudulent behavior or intentional promotion abuse, we reserve the right to suspend these accounts. We may, as a result, also confiscate any winnings/bonus and/or funds from such accounts.

It is strictly forbidden to:

Control or maintain more than one active account without prior approval from our management.

Register multiple accounts in order to claim bonuses repeatedly.

Try to exploit games’ volatility through constant and repetitive betting patterns.

As a direct result, and in line with the Terms and Conditions you agreed to when signing up, your account has been closed and the existing balance has been confiscated.

An overview of this has been sent to our legal department, who will take the appropriate measures that are within our legal rights. In case you would like to add anything from your end to this dossier, you can do so within 7 calendar days, until the 18th of June 2020.

-----------

I responded to this email with the selfie and the handwriten note they wanted and asked them if they would like to make the video call that they had asked and also to this accusations that they told me i dont agree to anything because i register to the Arcanebet Casino i played with the terms and conditions and the bonus terms without breaking any term and they lock my account and dont pay me . I only have my account in my name and i played following the terms if saying maximum 5 bet and 0,50 per line and you play like that how is this the betting repetitive pattern they say ? I also asked about the evidence they say they have but they cannot send me because they cannot give away the information. So im making a complaint because i think they accused me so they dont have to pay me my winnings .

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 0
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.1/10 91 reviews

Top reviews from our players

Online gambling sites have been played over 12 years by me but, never ever had brighter day when I got paid or verified in 1 hours: it’s just 1 hours money on my way to hit my account. They don’t say they process super fast withdrawal but they just do provide super fast withdrawal.
That’s what I like first thing.
Let’s go in deep where plenty of games are waiting to thrill you down and fill your wallet ups to an infinity. Yes it’s dam true I felt first time ever in my fun gambling life.

Also a great support from live chat was really nice and accommodating which is telling their courtesy toward us. There was a first moment I felt I was treated like a “customer” by online agent in my gambling journey.
They both Simon (like brother to me) and Selena (like sister to me) treated me really nice. Love you both of you so much.
All of my friends who is reading this please give them a chance to show why they are best 👍👍👍

Thanks so much for opportunity to write down good words for you

I sailed down the whole sea but nor I got fish or bad word to write about them
Definitely for Arcanebet nothing I have disliked all is love ❤️
All though something I can suggest is if your live chat need to 24/7.
Also sometimes cookies get cleared by itself and game were opened in fun mode which is causing because internet connection or getting late response from server. Just this matter need to be addressed.

Hi Daksheshpatel6, Thank you so much for your kind words, they really do brighten up our day :) Reading you had a great experience and had fun while gambling, well, that's what it is all about and it so nice to hear you feel this way. Thank you very much for product feedback as well. I can see that we opened a thread with you meanwhile about the reported issue of games loading in DEMO mode, so that we can get that fixed asap. It's lovely having players such as yourself being a part of our community and we look forward to seeing you again soon! Kind regards, Team arcanebet

user avatar

Great CS, super-fast withdrawals and a big variety of slots from the most popular providers. My 10.000 euros withdrawal was in my skrill in 20 minutes. Big companies can learn from these guys,

Great experience! Nothing bad to say about this company. Try it and you will not regret it. I've played online for more than 10 years and I've tried hundreds of sites, but this is just incredibly good.

Hi Ahperes, We are really happy to read that you have had such a great experience on our platform, and we are humbled by your kind words. We are constantly striving to improve our services and platform, especially when it comes to verifications, withdrawals, and the overall player experience, so we are equally pleased and proud to read such a great review. Big congrats on such an incredible win too, we hope that your next adventures here with us will be just as fun and rewarding! Best regards, Team arcanebet

user avatar

Nice customer-service, superfast KYC and they completed my first withdrawal in 30 minutes. Had some bad luck, received a freebee who resulted in a 4.500EUR win! (Without any max-cashout or other suspicious terms, says it all).

Absolutely nothing!

Hi Bjoern, And thank you very much for your review. We are delighted to hear that you had a positive experience and even managed to register a nice win. In the end, nothing comes close to a great result landed in the very first sessions, and you can be sure that we will always deliver the fastest possible KYC verification and cashouts so that you can properly savor the victory. Also, withdrawal limits or suspicious terms are two things that you will never come across at arcanebet ;) We hope that you will continue having a great time here and even nicer results and should you have any further questions or feedback, don't hesitate to get in touch with our live support! Warm regards, Team arcanebet

user avatar

I've been playing with online casinos for 8 years.
Win or lose over those 8 years I have always had issues with getting paid my winnings. 3 to 7 day verification. Rude live support.

But, this is not Arcanebet. I won 800 euro after 4 weeks of play and was verified and paid all within 3 hours.
Yes. I mean it. 3 hours.
I deposited via Revolut and my winnings arrived within 2 to 3 hours of verifying.
Live chat have always always been attentive and accommodating.
The games run smoothly on mobile client and they have all the games I like to play.
I wish I found this casino 8 years ago as I never would of left it and would of always gotten my winnings.
Arcanebet is by far the best online casino I've ever played on. And I can assure you, I've played on them all.

They do not get new games such as crazy time (evolution gaming) as fast as other casinos.
Very few promotions besides a weekend cashback, but to be honest, the benefits of being paid quickly and live chat that can actually help out weights that.
Shout out to Simon and Selena the two best support agents ever.

Hi DeanCau26, Flattered does not begin to describe how we feel reading this review! Most of us here have been in this industry for quite some time, and one thing we all agreed upon when setting out on this adventure is that we wanted people to have a great time whenever they are on our website. We know that gambling in and of itself is random, so we decided to work very hard on making the things we can control as good as humanly possible. Sure, no one's perfect, and we thoroughly appreciate all negative criticism as well and will continue to strive to be the best we can be. We totally hear you on the promotions side! I have heard whispers of some new interesting things on the horizon on that front, so hopefully, soon we'll be able to improve even more and get that little bit better. You honour us with your words, we don't, "feel obliged," to answer these reviews, we are honestly moved by them, so thank you as well for making arcanebet that little bit better. Both Selena and Simon have been given massive hearts because of your shout-out as well, trust me, their efforts don't go unnoticed either! They send their regards in return. We wish you all of the best and look forward to having you as a part of the arcanebet family! Best wishes, Team arcanebet

user avatar

Overall great casino. I've only had good experiences with the site and love to play my favourite game there. Fantastic selection of games. Payouts are fast, usually processed within a few hours. Layout also looks good and the site is easy to navigate on both computer and mobile. Their terms are reasonable and welcome offers are good.

The only thing I miss is a bit more promotions/campaigns on the site. It does not have to be big deposit bonuses or huge rewards, but a little extra something every now or then would be great.

Hi Palme, Thank you for the nice review, we really appreciate your feedback. We're also very glad that you liked our site and the game selection, we've put a lot of work and consideration into both. As for bonuses and more campaigns, rest assured - we are working on an innovative promotions system and a dedicated VIP program that will be available to all of our players in the very near future. We hope that you will stick around and be among the first to enjoy these novelties, and if you have further feedback or questions, please don't hesitate to contact our dedicated live support. Best of luck and best of wishes, Team arcanebet

user avatar

Really genuine and fast support. It would have been 10/10 if they had more bonuses and a vip setup. So far i m pleased from my experience. At least they didnt waste my time after i won. Fast payouts

Hi Likeabawse1925, Great to hear from you and thank you very kindly for your wonderful words. It's quite easy for us to keep working hard when we know that people are enjoying and appreciating what we do. Well, I mean, even if some don't we'll still work hard to try and make sure that they can :) A little, "insider" information for you. We're working in secret at the moment on just what you want (a promotion & VIP-page). It's not ready quite yet, but rest assured that if you stick around for a little bit you'll be pleasantly surprised. We hope to see you around in the future and wish you the best of luck in your next sessions with us! Stay safe and best wishes, Team arcanebet

user avatar

Arcanbet is a fantastic site! Here's the most important thing about gambling online. If you win big or small, you want to be paid. I had a substantial win from my deposit amount and they paid in full immediately (money in my account the next day and it was $5k+. Not only that, but I got a personal congratulations from their support. They get 10 stars for trust alone, but that is only the beginning with Arcanebet. They have over 3000 games, phenomenal support, and verification is literally a breeze. If you're reading this and wondering if you should play there, then have no fear, they will definitely take care of you.

There is really nothing to dislike about this site. As I'm forced to put one negative, I was slightly disappointed that they didn't have games from No Limit City. I love Punk Rocker and Deadwood.

Hi jfrdl, It's great to hear from you and with such sweet words no less. Something we're trying hard to establish is the trust you mentioned, it's not an easy thing to do and we're so happy that our goal is being achieved. Seeing happy people, such as yourself, regardless of lovely wins and all, is why we do what we do. It's really great to see that the hard work we put in is paying off (no pun intended), and that the small choices we make to not have you jump through hoops to get what is rightfully yours are the correct ones at the end of the day. If you've seen any of our previous responses, you'll know we're not going to stop improving, that much is for sure. Not being able to find much negative (we've noted down your game choices though) to say about us is great, of course, but if you ever do come across anything we're all ears. Any suggestions at all are more than welcome, the more input we get, the better we can be at the end of the day. Stay safe and warm regards, Team arcanebet

user avatar

I have been a gambler all my life. It is in my blood as you can say. Win or Lose, Poverty or Riches; It is all destined. As I do enjoy the action and adrenaline of online casinos, the hard reality is that they are not all the same and, take it from me, you will find out the hard way through some of their unsavoury tactics. After many years of searching, with ups and downs only a real gambler would know, I found a site that was outright honest and values their customer.

I came across Arcanebet purely by accident as this casino has been around since 2017. I decided to verify my ID first before playing to gauge their turnaround times on a Saturday. This was a sign of things to come as they verified my documents within 2 hours. I made my deposit and started playing on their well managed and user friendly site. All their slot games played properly and even organized by prover at the bottom of the page. I played for hours changing from iPhone to Laptop with zero issues. All my favourites like Napoleon, 3 Genie Wishes, and Gold Factory we’re there.

After two days of play, I hit 2 massive wins and decided to submit a Withdrawal. This was my final test but the most important. This final measure determines whether or not I would remain a player. Some casinos will employ tactics at this point to stall the payment for every imaginable reason under the sun. To my amazement, I was contacted by Fred at Arcanebet in Monday who proactively advised me of the payment status and suggested using a Bank wire as a solution for the remaining balance. Within 15 minutes, all payments were processed. That experience speaks for itself. It was all destined.

I played many of the games offered and the only glitch that. Countered were on Quickspin games which failed to pick up my casino balance accurately.

That said, I will close by saying that Arcanebet is the only casino that I have found that is proactively helpful, honest, and puts the customer experience at the foreground of what they do.

Hi Omnistylz, Wow. Just wow. Thank you so very much for this flattering review! It's often quite easy to get caught up on the internal need to "do things right." We're a group of people that are trying our damndest to just make the whole gambling experience as entertaining as possible, and when we see that someone such as yourself has had as wonderful a time as you did with us, it really makes us proud. It makes all of the small processes and procedures we hammer home on a daily basis all worthwhile and it's not something we will ever take for granted either. There is always room for improvement, right? If you ever have any other things you would like to pass onto us regarding suggestions, errors, well wishes, anything at all, you know where to find us. We always appreciate the kind words as well as any criticisms you might have, we'll jump on those issues asap to try and improve on what we already have in place. We truly hope to see you around and hope that while we're improving and growing you keep just having a great time. Here's to that next big win! All of the best, Team arcanebet

user avatar

They have many good slots and good providers.
They allow you to bonus hunt as long as you don't end the wager if you have a bonus!
Good welcome bonuses! 100% - 50% - 100%, and even a 50% from the support after asking.
Lets just say 3/4 of them was a cashout!
They verify you in 1 hour, and with withdrawals!
By far, one of the best site.

Hi Pusern, Thanks for taking the time to leave such a lovely review on arcanebet and for sharing your experience with the community. We pride ourselves in trying to deliver the best possible player experience for our genuine players and it always makes us incredibly happy to read about that on-here. Nice feedback on important aspects like this is what we strive for, so a big thanksss on behalf of the whole arcanebet team! We look forward to having you with us for a long time to come and wish you the best of luck in your next sessions! Kind regards, Team arcanebet

user avatar

I've found out about this casino here on AskGamblers some time ago. Decided to give it a try and here are my comments:
- Very fast and responsive website.
- The selection of games is nice, it has all my Gamomats! I love Gamomat! :D
- The verification process was ridiculous fast!
- Support is very helpful and kind. A big shoutout to Simon, a support agent who was probably the most helpful and kind agent I've met.

The only thing that I believe that could be improved is the actual selection of games. Even though they have one of my favorite provider I'm expecting to see more like PlayNGO (was already informed this is comming), BTG (official BTG and not the Micrograming platform) and maybe some YggDrasil.

Hi RickRazz, And thanks a lot for dropping by and sharing your feedback. It's always so nice to hear that our players find our platform user-friendly and easy to navigate, but it's even nicer when they thumb up our current portfolio of games. We have put a great deal of research and work into our current Casino offering, so that it could satisfy just about any tastes or preferences, including ours (Gamomat is one of our favorite providers too :) ). And we won't stop here, it gives us great pleasure to announce that Play'n Go is already live at arcanebet, and we are already looking into the next possible entries, keeping in mind your great suggestions. Thanks again for your support! Best regards, Team arcanebet

user avatar

arcanebet Casino News

Read all news about arcanebet Casino, check for updates and stay tuned for exclusive bonuses.

Enter Our Exclusive arcanebet Competition - Highest Win Multipliers Steal the Prize
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We have teamed up with arcanebet Casino to help you bring in the New Year with this epic competition. It is exclusive to AskGamblers members only. If you don’t have an account, you must create one using our special links. There are five prizes on the leaderboard, including a Sony PS5 or Xbox X Series, bonus prizes and casino spins. Highest Multipliers Win! If you are a member at AskGamblers, you can enter our arcanebet Casino between Thursday, the 12th of January, 15:00 CET and ends on Wednesday, the 25th of January, 23:59 CET.To enter, you can play any eligible slot listed on the tournament page of the casino, and you must deposit at least €20 or more during the dates above to qualify. Enter the tournament reserved only for AskGamblers members when you deposit €20 and play selected online slots.To qualify, you must bet at least €0.10 per spin. Tournament points will be awarded based on your highest bet/win multiplier. For example, if you place a bet of €1 and register a win of €3 will be rewarded with 3 points. Points will only be awarded if the win multiplier is higher than your previous ones. If you are betting with a bonus buy, the total amount of the bonus buys counts as the bet.Secure a Leaderboard PositionThe more points you collect, the better. You will climb your easy up the leaderboard, and to secure a prize, you must finish in the top five positions to win one of the following:First Place - Sony PS 5 / Xbox X Series 1TB Console Second Place - 150 EUR bonusThird Place - 100 EUR bonusFourth Place - 50 EUR bonusFifth Place - 100 FS on Legacy of Dead (0.10 EUR/spin)In case of a “draw” or a “tie” on a position, the player reaching the point score first will be placed ahead of the player who reached it second.Bonuses will be credited to your account with a 10x wagering requirement, and there is no maximum win cap. The cash equivalent is available for the top prize if shipping is unavailable. All bonus prizes will be credited on Thursday, the 26th of January, by 16:00 CET. The tournament winner will be contacted the same day to choose their desired console and provide shipping info. The estimated time of arrival for the console is two weeks.If you have any questions, we have a dedicated forum topic dedicated to the contest. You can join us there, and our administrators will be happy to assist you. 

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