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arcanebet Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 91 reviews
9.1/10
91 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Home to over 3000+ games
  • Includes leading software providers
  • They have a live chat facility
  • Mobile friendly design
What we don’t like
  • Limited live chat hours 08:00 - 02:00 (CET)
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


arcanebet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.arcanebet.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Spanish, French, German
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
Loyalty Program

arcanebet Casino is an online casino home to over 3000+ games from a catalogue of leading suppliers like NetEnt, Microgaming, Playson, Red Tiger Gaming, Quickspin, Pragmatic Play and Evolution Gaming. Players will be able to enjoy games that include video slots, table games and they have a live dealer lounge as well. The site can be reached instantly through a web browser or players can use their mobile casino. arcanebet Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the Netherlands, France, Bulgaria, Spain, Malaysia, Ukraine, Estonia, China and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players can also enjoy the thousands of games available here through their mobile and smartphone devices. Their mobile casino can be opened through a compatible mobile browser so there is no app required and players can enjoy seamless game play and features, just like the web version. 

Security and Fairness

When it comes to security the casino takes this seriously which is why they use encryption methods. This will keep players personal and financial transactions secure at all times so they can play with complete peace of mind. 

Games are also monitored for fairness as the casino uses a random number generator to keep the results random at all times. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for arcanebet Casino. Learn more about complaints.

Show all complaints
arcanebet Casino - Confiscated win due to ambiguous bonus terms

Hello. I have an account in Arcanebet casino and i played there many times. I was happy and enjoyed every time i played there, until last time i played there and i had i win of 1910,75 euros. After that i got email to verify my account, so i sent email and i uploaded my documents in my account. And so i got email that Arcanebet confirm my account are verified and i can make my withdrawal. I made my withdrawal, then i got email from the casino the withdrawal are rejected because there where some reason for this. These to reasons they mention in the email was:

1.Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.

2.Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.

When i got the bonus promotion to my email and i made my deposit, i saw the bonus terms said the max bet is 5 euro and when i played i bet 5 euro, so i did not go over the bonus terms, and i have right as a player to change my bet or my game as long i do not removal the bonus terms. i do not see my self played bet more then the bonus showed this day, so i do not know why Arcanebet rejected my winning and refunded my deposit the day after. I can understand if i bet more then the bonus says, but i did not, and even i did not bet lower. The lowest i bet was 3 euro. I played in this casino many times before and i did not had any issues even i bet the same before also, but when i won, they find other issues for not giving me what i won. And i hope to hear good feedback. Thank you so much.

staus Resolved
Arcanebet Casino - Played and won, then got locked account and refused to get my winnings

Hello i'm writing a complaint about Arcanebet Casino. I was playing the second deposit offer of the Welcome Bonus after finishing the wager requirements with a balance of 3055 Euro where i was playing a Gamomat Slot named Books and Bulls with 5 Euro Bet as this was the maximum bet on the bonus terms . After finishing the wager i tryed to make a withdraw with the method i had deposit (Ecopayz) but needed first to make verificaton so i uploaded my Identity card and a bill after 10-15 minutes my account was verified so i made a withdraw to my Ecopayz Account of 1000 Euro . I saw after 2 days in my emails that they had asked me a selfie photo holding my ID and a handwritten paper with the date on it also if they could make a video call with me via Skype or WhatsApp . But after sending this email they send me other email saying that :

-----------

Hello Stavroula,

We run a very transparent business where our focus is on the experience of the player. Where possible, we are always on the player's side and try to meet him half-way in case honest mistakes are being made, which would theoretically breach our Terms and Conditions.

At the same time, we do have a zero-tolerance policy against the few that try to ruin it for the many, and it's always a sad moment when we must close a player account and confiscate the player balance when clear abuse is found.

In your case, a thorough analysis performed by our Verification Team and corroborated with clear evidence found by a 3rd Party Risk and Fraud Auditor revealed a clear Bonus-abusive pattern and strategy, and, as per the Terms & Conditions from the Bonus Rules section on the website:

Only real accounts created at arcanebet are eligible to benefit from promotional offers, if the personal information is not accurate and/or up to date we reserve the right to cancel any bonuses or winnings associated with promotional offers. Furthermore, if we suspect any account is involved with fraudulent behavior or intentional promotion abuse, we reserve the right to suspend these accounts. We may, as a result, also confiscate any winnings/bonus and/or funds from such accounts.

It is strictly forbidden to:

Control or maintain more than one active account without prior approval from our management.

Register multiple accounts in order to claim bonuses repeatedly.

Try to exploit games’ volatility through constant and repetitive betting patterns.

As a direct result, and in line with the Terms and Conditions you agreed to when signing up, your account has been closed and the existing balance has been confiscated.

An overview of this has been sent to our legal department, who will take the appropriate measures that are within our legal rights. In case you would like to add anything from your end to this dossier, you can do so within 7 calendar days, until the 18th of June 2020.

-----------

I responded to this email with the selfie and the handwriten note they wanted and asked them if they would like to make the video call that they had asked and also to this accusations that they told me i dont agree to anything because i register to the Arcanebet Casino i played with the terms and conditions and the bonus terms without breaking any term and they lock my account and dont pay me . I only have my account in my name and i played following the terms if saying maximum 5 bet and 0,50 per line and you play like that how is this the betting repetitive pattern they say ? I also asked about the evidence they say they have but they cannot send me because they cannot give away the information. So im making a complaint because i think they accused me so they dont have to pay me my winnings .

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 0
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.1/10 91 reviews

Top reviews from our players

I was intrigued as I saw that, not only they are powered by Netent and few other game providers, but in this case, I was more intrigued because of their support team. I like that they don't have fake photos of some model in chat. Better, they have really the nicest people in the team. They don't use those pretyped sentences. And their copy guy is hilarious.

Nothing at all. Arcane is the most human-friendly casino for me.
I've lost my focus every time after speaking to my favorite e-guy, and I bought a ficus 😁.

Hey there AskLien :) And what a wonderful review to read! We really appreciate you taking the time to list down all the things you like at arcanebet - this is the kind of feedback that motivates us to keep on trying our best for all of our players. It's also what drives us to deliver the kind of services that we ourselves would like to see in other places, so a big big thank you from the entire arcanebet team, but even more so from the copy and e-guy... and the ficus ;) Warm regards, Team arcanebet

user avatar

Arcanebet casino is a casino I joined earlier this month. I had first noticed them when they were added on Askgamblers, which is my source of all the newest online casinos. I was intrigued as I saw that not only they are powered by Netent and few other game providers, but in this case I was more intrigued because of their welcome bonus.

The casino offers a very nice welcome bonus, actually a welcome bonus package for your first 3 deposits and I claimed them all within a few days. The welcome bonus package is quite enticing as for your first deposit you get 100% match bonus, for second- 50% but for third 100% match again. The unfortunate part is that the welcome bonuses don't have any free spins on top but in my opinion it's being compensated with the player-friendly wagering requirements which are 17.5x deposit + bonus amount. 

The first time I deposited 50eur, took the welcome bonus and spent some time with Drive: Multiplayer Mayhem. Unfortunately I didn't have much luck so I ran out of balance eventually. The next day I claimed the second welcome bonus with a 30eur deposit and played Drive slot again- it's not my favorite game but it's good for wagering and Twin Spin contribute to wagering for only 30%. Again, had a nice session but no withdrawals or big wins. Last but not least I claimed the last welcome bonus which was another good match bonus of 100%. This time I focused on Starburst with a bit higher bets than usual. I had a few decent hits but when I upped my bets the wins seemed more rare and I finished off my session with Drive slot again.

Overall I've had a nice time at Arcanebet casino. The bonuses have good wagering requirements, game selection is pleasant. I didn't have any issues so only after my 3rd session I contacted support to see if they had any loyalty bonus, given the fact that I hadn't made any withdrawals thus far. The support was nice and professional, unfortunately they said there's no offers for me. I might deposit there again however I am currently lacking more variety of bonuses or some sort of a VIP program to make me feel more valued.

Hi Blondie, Many thanks for sharing your experience with us on here. We're very happy to read that you liked the welcome bonus and enjoyed your time with us. We do hope to be able to welcome you back soon, so that you can get to experience the full range of things, including our withdrawal times, bonus incentives and rewards :-) Once again, thanks a lot for having played with us and for leaving your experience about it on here. Much appreciated! Kind regards, Team arcanebet

user avatar

I came across Arcanebet through AskGamblers, but never bothered to sign up or do anything. Until another forum friend suggested the website and gave me some insight info about his personal experience told me about this casino.

I decided to check out the casino. Normally when I look at new casinos I would first see if there are no freebies before I joined, sadly nothing, but the highlight of what was said is that the wagering is x17.5 on the deposit + bonus funds if I claim a bonus, which sounded very decent to me and this really interested me. What was also good this casino has a lot of providers and most of my favorites as well like Big Time Gaming, Elk (Lately I love them), Push Gaming as well as Pragmatic Play, Play n Go and many more.

When I visited the website for the first time it looked so dark almost a thriller type of look. Suddenly reminds me of that Arcane slot from Netent, which also has this dark feel and look. I signed up immediately and noticed they have a casino and sport betting section.

I checked out their bonus terms as I was interested in claiming their bonuses and saw in fact that the wagering of the bonus is 17.5x funds which is exactly what I have been advised. I insert the bonus code on the deposit page and used my e-wallet to make the deposit of $12. I got instantly 100% added automatically and with $24 in my account and wagering of 420 seems very little and good actually.

I did not manage to test out their support actually as there was no need to contact them, but from the looks of the site, that everything works, the great providers and the fact that bonus was claimable with e-wallets I could not ask for more. I am sure their support is top notch as well, however, I heard they, not 24 hours.

I would actually recommend this casino and will update once I made successful withdrawal.

Hi there Fiekie247, Thank you so much for sharing your experience with us on here! We know it sounds cliché, but when the experience of the player is central in your every-day life, nothing really makes your day quite as much as when reading that these services are being appreciated. These reviews really make our day - thank you so much for being part of that wonderful group of people that take the time to post them. We look forward to welcoming you again soon on our website and seeing you in chat (with or without having experienced issues!) :-) Kind regards, Team arcanebet

user avatar

This is the casino I heard about on the AskGamblers forum. I just had to check it out as I was looking for some new casinos to play on. The design of the site is good, looks clean and simple that even a newbie could find any information needed, you can immediately notice Bonus and Promos, Terms & Conditions without needing to scroll down to the bottom of the page as on other casinos.

The verification system is put together nicely, I had a problem that my bank statement for proof of an address got declined, after which I contacted live support and they helped me out politely and explained why my document got declined. The next time I uploaded new files again, everything went good and I was fully verified in around 10minutes. You can upload documents on the website, and not waste time sending it via email, nice addition.

My first deposit was nothing too much 15eur, claiming the first deposit bonus of 100% that had only 17.5x wagering requirements with no maximum withdrawal limit. That is one of the best bonus offers I saw in a long time, just speechless. On top of that after playing Pragmatic slots for a little, I had such a good run and managed to complete wagering without any problems, at the end of my session I had over 450eur in real cash balance. I was a little bit skeptical about how long will I have to wait for my withdrawal, as it was my first time playing on Arcanebet. However, they just blew me away when I got the notification that my cashout is completed and I got the money on my SKRILL in 30minutes. Just a massively positive experience in that term, I had a couple of more cashouts the same day, and every time I got the money fast.

As I'm a big fan of live casinos, the Evolution Gaming provider that Arcanebet has on the site was enough for me, plenty of games that I enjoyed playing. The only improvement that could be done, is adding more Blackjack tables, there are only 2 of them with a minimal bet of 5eur. It's important to mention that you can also bet on Esport games such as CS: GO, LoL, Dota 2 and so on.

This is one of the casinos that deserves more attention. The bonuses are amazing, the withdrawal time is on the point and the live support is polite and helpful. I already deposited there multiple times and will keep coming back.

After browsing through the slot section I realized that they are missing a lot of slots, there are only around 30slots from Blueprint on the site and 7 from BTG. Hopefully, in the future, they will add new releases from those providers.

Hi Copyyy, And thanks a bunch for the positive review, we're really happy to hear that you are having a good time playing at our Casino, and also that you registered some nice results right from the start. We surely hope that many more will follow, and rest assured, new providers and more exciting games are just around the corner... Make sure to check your emails in the upcoming weeks, as we are very close to our next official launch. Other than that, we hope that you will continue having a great time here with us, keep those nice winnings coming ;) Good luck at the tables and best regards, Team arcanebet

user avatar

Excellent customer support. Simon, Fred, and Donald will always do their best to assist you, only good experience from the amazing support these guys give you. They send you personal emails with information that they think is relevant for you and they also contact you while you are playing if there is something you need to know. A lot of goodwill in those guys!

Verification goes very fast, I sent in papers before I went to sleep when I woke up everything was taken care off

They take your withdrawal seriously, fast (15 min in my case), and they don't give you the opportunity to cancel it. I absolutely hate when casinos hold on to your withdrawal for days cause it gets so easy to cancel it.

Exceptional range of games. Heard Merkur is coming, and that they implement Play and Go in these days. They already got good providers, obligatory games like Bonanza, obligatory providers like Pragmatic and rare and appreciated providers like (my favorite) Gamomat.

Everything you look for in a Casino (included live casino), but also betting (both sport and E-sports)

Excellent bonuses! You get 3 casino bonuses, you don't need to pick one of them, you can have all of them. Also, you get a good bet bonus. The wager for all the bonuses is very fair, and you have a wagering bar so you can keep track of the wagering prosses.

Lets you play games in multiple tabs/windows at the same time, also lets you hunt bonuses. This apply both if you play with raw money or bonus money. So rare these days

Easy to deposit, a lot of different methods, and if you got problems (was a problem with Neteller when my first day) they always assist you and find a method.

Easily my new go-to-casino

I don't like the fact that they don't get a Malta license. Anyway, they have really proved themself and put the other Curacao licensed casinos to shame. Proves that not every Curacao-casino needs to be a scam. I also heard they're applying/working on getting a Malta license. Guess its probably cause the casino part of the company is new they don't have the malta license yet.

The great support is unfortunately not always available, actually only Monday – Friday: 9 AM - 5 PM CET. However, they do give you the opportunity to leave a message, and will soon contact you through your e-mail.

Hi Cutstone, Knowing that our members are having a good time here with us, and are enjoying a positive overall experience, is what drives us and what motivates us to keep on doing what we do. Sharing this with us here is much-much appreciated, many thanks! It's been our goal from the very beginning to deliver the best possible service to our players, with special attention to the KYC & withdrawal process. It has been well-received, but nowhere as much as in this very special community that you're an important part of. So our official review to you: you guys are the best, much-much love! Fair point regarding the MGA-license: it's always been a part of our strategy and we are actively working towards obtaining the license. It's not a fast process (just as with everything, we aim to do it properly and that requires a bit of extra time), but current estimates are around the end of this year at the latest. Until then, you can continue to enjoy our services under the Curacao seal and rest assured that it comes with the same service that you have grown accustomed to by now. Once again, thanks for your feedback and massive support. A big hug from all our three support fellows! Kind regards, Team arcanebet

user avatar

Nice design and a very good range of games. Most of my favourite games are avaiable, well done :)
Also the wagering requirements for the welcome bonuses are very friendly compared to other online casinos.

This casino has a very decent impression. Personally I'd like to see Play 'n Go games added to the range of games, although I read in the previous review they're working on that.

Hi Fishachips, And many thanks for your positive words, the design guys tip their hats to you, sir! We're also very happy that you like our current portfolio of games, we surely took our time in hand-picking only the most relevant ones. And indeed, we can't think of a better way to enjoy them properly that with some super-friendly bonuses. Glad you like our Casino so far and rest assured... Play'n GO is on its way ;) Thanks again & best regards, Team arcanebet

user avatar

Registered on the casino 07.03.2020 and deposited 7500 NOK. I played during the weekend and ended up on a balance of 150000 NOK. Verification was smooth and processed within 5 minutes. Withdrawal was also smooth and processed within 4 hours. I received excellent support from a agent named Simon and I had a very good experience playing on this casino.

Hi Snadder, Many thanks for taking the time to write your review on here, means a lot to us. You don't win 150.000 NOK every day - once more a very big, big congratulations from everyone over at arcanebet! We're very happy we did our part in making this a day to remember for you and that you were kind enough to share the news with the community. Enjoy the win and treat yourself to something nice! :) Best regards, Team arcanebet

user avatar

Very positive first experience. Good casino, good selection of games. very nice support. Fast verification process - less then 20 minutes. Very fast withdrawal process.

Hi Dulep, Thanks for posting your review of our website here man, much appreciated! We do indeed know the importance of getting through the KYC process fast, that's why we try to settle it within minutes for customers that have all the right documents at hand such as yourself. Makes that withdrawal experience so much smoother, right? : - ) Really glad to hear you enjoyed the experience and we hope to see you again soon! Best regards, Team arcanebet

user avatar

I bumped on this casino about three weeks ago. Casino has a sleek design with easily navigate able site. It has sports betting as well as e sports betting apart from casino. They have almost every great slot providers. You can play almost all games with bonus money. You can accept bonus with neteller and skrill as well. Went through promotions page and found out that wager is 17.5 X b+d. but before making deposit wanted to verify my account. Got it verified in less than 12 hours. Made my deposit and claimed bonus. Apart from this they have a new concept of easter egg where they give u free bonus if u contact live chat. I got a cashout twice with easter egg bonus. Live chat is for limited period but support email answers questions almost instantly. Cashout is processed almost instantly. Great casino with great terms and great offers.

If the live chat was available for a period of 24 x 7 it would be 10 on 10. Apart from that they miss providers like play n go and yggdrassil but its okay.

Hi Blackjax, Our design team went crazy reading these lovely words - many many thanks! We do indeed pride ourselves in our very player-friendly bonus-system. The wagering requirements are low, but even if you don't want to complete them, you can always cancel the bonus and keep the real money part of your funds. Funny you should mention the easter egg concept, we had some discussions about that internally, given that Easter is still far away...but we decided to do it anyway. Glad to hear it's being liked ;) Also duly noted on the support coverage side of things, we are working hard on making it available 24x7, it's just that we want the quality to be perfect as well, so we're slowly increasing the coverage times, but hope to be 24x7 be the end of June already, when our new-comers have received their proper training! : -) Good news also on the Play'n Go front: keep an eye on the website, as these fantastic games will become available in the very near future! Anyway, thanks so much for leaving this review. Means the world to us! Kind regards, Team arcanebet

user avatar

Great site and A+++ support , all the best slots , no connection errors , well designed , verification and withdrawal for me took like 4 hours so its very fast. Trustworthy casino which i encourage to try :)

Why do i have to write anything here? There is nothing bad i can say about this casino , so its hard to write about cons. Okay i wish my winnings would have had one zero more :D

Hi Tilucrew, And thank you so much for your positive feedback, it means a great deal to us, We are always trying to attend to these matters as fast as possible so that our members can enjoy an authentic gaming experience, instead of having to wait for formalities. We wish you only the best of luck, and we hope to see that extra zero really soon ;) Best regards, Team arcanebet

user avatar

arcanebet Casino News

Read all news about arcanebet Casino, check for updates and stay tuned for exclusive bonuses.

Enter Our Exclusive arcanebet Competition - Highest Win Multipliers Steal the Prize
Promotion Enter Our Exclusive arcanebet Competition - Highest Win Multipliers Steal the Prize

We have teamed up with arcanebet Casino to help you bring in the New Year with this epic competition. It is exclusive to AskGamblers members only. If you don’t have an account, you must create one using our special links. There are five prizes on the leaderboard, including a Sony PS5 or Xbox X Series, bonus prizes and casino spins. Highest Multipliers Win! If you are a member at AskGamblers, you can enter our arcanebet Casino between Thursday, the 12th of January, 15:00 CET and ends on Wednesday, the 25th of January, 23:59 CET.To enter, you can play any eligible slot listed on the tournament page of the casino, and you must deposit at least €20 or more during the dates above to qualify. Enter the tournament reserved only for AskGamblers members when you deposit €20 and play selected online slots.To qualify, you must bet at least €0.10 per spin. Tournament points will be awarded based on your highest bet/win multiplier. For example, if you place a bet of €1 and register a win of €3 will be rewarded with 3 points. Points will only be awarded if the win multiplier is higher than your previous ones. If you are betting with a bonus buy, the total amount of the bonus buys counts as the bet.Secure a Leaderboard PositionThe more points you collect, the better. You will climb your easy up the leaderboard, and to secure a prize, you must finish in the top five positions to win one of the following:First Place - Sony PS 5 / Xbox X Series 1TB Console Second Place - 150 EUR bonusThird Place - 100 EUR bonusFourth Place - 50 EUR bonusFifth Place - 100 FS on Legacy of Dead (0.10 EUR/spin)In case of a “draw” or a “tie” on a position, the player reaching the point score first will be placed ahead of the player who reached it second.Bonuses will be credited to your account with a 10x wagering requirement, and there is no maximum win cap. The cash equivalent is available for the top prize if shipping is unavailable. All bonus prizes will be credited on Thursday, the 26th of January, by 16:00 CET. The tournament winner will be contacted the same day to choose their desired console and provide shipping info. The estimated time of arrival for the console is two weeks.If you have any questions, we have a dedicated forum topic dedicated to the contest. You can join us there, and our administrators will be happy to assist you. 

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