5Gringos Casino

Hello,

There are two challenges available for $30 and $82. I have completed all the challenges however there is an issue with the login challenge which essentially is to log in 2 and 5 times in a row in new sessions as well as betting with real money. The challenge will reset back to zero everyday and will only log one login per day and reset to zero.

I have sent over 10 emails in the past month, and have had no response from the team, they have ssaid they are working on it and no response after that even after my multiple follow ups.

I am hoping to get some assistance on this and have proof the challenges were completed from history record is required.

I have requested a withdrawal of 250 Euros on July 29th but as of today august 06 it's still in review. Support says the same thing that they know there is a delay for the last 5 days, they aren't helpful at all and use the same answer every time.

They said the withdrawal takes up to 3 days, but it's been 8 already. I would like to know what's going on.

My name on the site is < username removed >

I am writing to formally lodge a complaint regarding the unacceptable delay in processing my withdrawal request, which I submitted on February 17, 2025, at 02:46:12 CET, for the amount of €205,00.

As of today, February 25, 2025, it has been 8 days since the request was made, and the withdrawal remains marked as "Pending" in my account, far exceeding your stated processing time of up to 3 business days as outlined in your website's FAQ and terms of service.

I am deeply frustrated and extremely dissatisfied with this situation, and I demand an immediate resolution.

I was playing in 5GRingos casino and one day I won a large sum of 2.5k euro so far so good. I made a withdrawal on the first day of 500euro via FunID cause the maximum withdraw per day was 500 euro and a 2nd withdrawal on the 2nd day, when I logged on the 3rd day to make another withdrawal my account was locked and I had to do a verification and here is where the struggle started I uploaded every document they asked but they where not accepting them and kept delaying! When they finally accepted them they asked me for bank transactions for specific months, I sent them but they kept rejecting them. I even contacted the bank personally to make sure it’s the correct file I needed and they said yes. So I kept resending them till they finally accepted it on the 4th working day. I log in to my account to see if it’s finally unblocked but it still hasn’t been. I looked into verification and there is nothing else I can upload all the documents are verified but my account is still under verification. I tried to contact chat but they kept copy pasting the same mechanical answer like we are looking at it and etc. After 2 days I received an email saying that I needed to verify my IP with logging into my account and contacting the chat without using a vpn (I’ve never used a vpn) . So I log into my account went to live support and asked them to verify my account, the agent after trying to delay me for what has been like 45 mins with messages like I am looking into it, I need a bit more time and yet again 4-5 times that he needed more time to look into my problem she suddenly told me that he had to go and he transferred me to a different agent and I had to go over again from the start the conversation! So I went into it again and after again a long delay the agent told that the appropriate team said that I should close my vpn and to go again at the start! I didn’t have any vpn on! I cleared my browser case restarted router and went back and forth to 3 different devices and 4-5 different agents they kept telling me close the vpn and come back again. I am afraid they are trying to find excuses to close my account without any reason.

8 days I have been waiting for my payout from 5Gringos.

They have told me it would take 3-5 at max. Each day I contacted their chat support, each different agent they have used has used a different excuse: withdrawal backlogs and other nonsense.

8 days of no payment.

This is a disgrace