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5Gringos Casino

Nuestra calificación CasinoRank
5.1/10
CasinoRank
Calificación de los jugadores 1 Reseñas
1/10
1 Reseñas
Tiempo de respuesta a quejas 8 Quejas
0 horas el medio 8 Quejas

Resumen rápido de AskGamblers

Opinión del editor

En 5Gringos se ofrece una experiencia de juego que nos ha impresionado. Además del paquete de bienvenida, el casino proporciona una amplia variedad de bonificaciones generosas. El servicio al cliente fue impecable, y podrás disfrutar de una extensa selección de juegos increíbles ofrecidos por los principales proveedores de software de la industria.

user_avatar Dusan V.
Lo que nos gusta
  • Chat en vivo en español 24/7
  • Admite métodos de pago locales
  • Retiros rápidos
Lo que no nos gusta
  • No hay herramientas de juego responsable
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Detalles de 5Gringos Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://5gringos.com/mx/
Establecido
2020
Licencias
Corporación Filipina de Juegos y Entretenimiento (PAGCOR), Anjouan
Propietario
Liernin Enterprises LTD
Programa de afiliación
Electric Affiliates
Idiomas
español, portugués, inglés, francés, italiano, croata, eslovaco, Esloveno, alemán, árabe, finés, checo, húngaro, polaco, noruego, griego
Tipo de casino
Juego Instantáneo, Móvil, Live Casino, Crypto Casino

Información general sobre 5Gringos Casino

5Gringos Casino es un casino en línea que ofrece una amplia gama de métodos de pago y monedas para transacciones fluidas con dinero real. Las transacciones con monederos electrónicos, en particular, son rápidas.

El cumplimiento de las políticas contra el lavado de dinero (AML) se toma muy en serio, y el casino garantiza altos estándares en este aspecto. El casino también cuenta con licencia y está regulado por las autoridades correspondientes.

El casino admite español, portugués, inglés y muchos otros idiomas. Puedes registrarte o iniciar sesión en 5Gringos Casino sin problemas a traves del casino móvil, independientemente de tu ubicación. Más detalles sobre este casino se encuentran en nuestra reseña de 5Gringos Casino a continuación.

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Bonos de 5Gringos Casino

Echa un vistazo a bonos de 5Gringos Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
50% hasta €700 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Detalles del bono Reclamar bono
T&C aplican
Bono de bienvenida
150% hasta MXN 1,575 / PEN 375 / CLP 63,750 en el primer depósito
Requisitos de apuesta 50x(d+b)
Porcentaje de bono 150%
Depósito mínimo N/A
Detalles del bono Reclamar bono
T&C aplican

Quejas

Lee las quejas que otros jugadores han dejado sobre 5Gringos Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Presentar queja
5Gringos Casino - Declined deposit and casino is not answering
Dear askgamblers!

11 days ago i made deposit to 5 gringos casino. The deposit was declined but the funds were taken 25 000 huf from my revolut. Every day i contact the casino but they dont help me. I would like my money back. I attached the screenshot as well.
Thank you for your help
I am waiting my issue be solved as soon as possible.
staus Rechazada
Ft25000
5Gringos Casino - Delayed non payment
I am an Irish (EU) player with a €2,500 balance at 5Gringos Casino, all winnings from slot games.

I deposited using Visa debit and requested withdrawals of €500 on:
- Tuesday [16/12/25]
- Wednesday [17/12/25]
- Thursday [18/12/25]

All withdrawals remain marked as “Under Review”.

The casino enforces a €500 daily withdrawal limit and a maximum pending withdrawals rule. Because none of my withdrawals have been processed, my remaining balance is now completely blocked.

On Tuesday [16/12/25], I contacted live chat because I could not upload KYC documents. The agent explicitly informed me that verification was “not necessary”. Since then, I have never received a verification request or access to submit documents.

Visa withdrawals require mandatory identity verification. The casino’s failure to enable KYC has resulted in indefinite delays, while my balance remains inaccessible. I am fully willing to verify immediately.

The casino has repeatedly stated that withdrawals are “being processed” but has provided no timeline and has stopped responding.

I am requesting:
1. Immediate activation of KYC or instructions for manual submission
2. Processing of the oldest withdrawal request (Tuesday [16/12/25])
3. Confirmation that existing withdrawal requests will not be cancelled or reset
staus Rechazada
€2500
5Gringos Casino - Withdrawal delayed since 8 November no support access
Hello,
I would like to file a formal complaint against 5Gringos Casino regarding the long-term withholding of my withdrawal, selective blocking of communication on my account (shadow-ban), and the complete unavailability of the listed regulator.
1. Withdrawal pending since 8 November 2025
On 8 November 2025, I requested a withdrawal of 12,500 CZK.
Since that day, the withdrawal has remained in a “pending / under review” status for over a week without any progress or explanation.
I am attaching screenshots that clearly show the request date, amount, and the unchanged status.
2. Selective blocking of live chat when logged in (shadow-ban)
The casino prevents me from accessing customer support:
When I access live chat while NOT logged in, the chat loads normally, messages are sent, and queue position is displayed.
When I am logged into my account, the chat instantly shows the error message “Zendesk is not available” and cannot be opened.
This is selective account-based blocking of communication.
I am attaching screenshots of both situations.
3. Casino does not respond to any emails
I contacted the casino multiple times through their official email addresses and received zero response.
Emails are simply ignored.
4. Regulator (Antillephone 8048/JAZ) is completely unreachable
I attempted to contact the regulator using all listed addresses:
[email protected]
[email protected]
[email protected]
Every email bounced back with errors such as “no valid MX record”, “access denied”, or “host unreachable”.
I am attaching Mailer Daemon returns as evidence.
This means the regulator is non-functional and cannot be contacted, which leaves players without any legal remedy.
5. Breach of licensing obligations
The casino is required to:
provide accessible communication channels,
process withdrawals within reasonable time,
ensure a functional escalation path via the regulator.
None of these obligations were fulfilled.
6. Request
I respectfully request AskGamblers to assist in:
immediate processing and payout of my withdrawal (12,500 CZK);
restoring access to live chat on my account;
providing clarification why communication was blocked for my account.
All supporting evidence is attached.
Thank you for your assistance.
staus Resuelta
Kč12500
5Gringos Casino - 420EUR delayed payment
I have made a 420€ withdrawal on monday 10/10. Withdrawal got cancelled on friday 14/10 without explanation or any email etc.

Got different explanations from customer supporters, but nothing specific. I was just told to be patient with my withdrawal and was assured that my money is safe.

It seems like this is gonna take ages.
staus Resuelta
€420
5Gringos Casino - Challenges not being awarded

Hello,

There are two challenges available for $30 and $82. I have completed all the challenges however there is an issue with the login challenge which essentially is to log in 2 and 5 times in a row in new sessions as well as betting with real money. The challenge will reset back to zero everyday and will only log one login per day and reset to zero.

I have sent over 10 emails in the past month, and have had no response from the team, they have ssaid they are working on it and no response after that even after my multiple follow ups.

I am hoping to get some assistance on this and have proof the challenges were completed from history record is required.


staus Resuelta
$112
5Gringos Casino - Delayed payment for over 2 weeks
Hello, I made a win of €920 on July 23rd and subsequently requested two withdrawals (one for €500 and one for €420). Both are still pending, and support isn't helping at all. They keep saying there's a processing delay, which, according to the terms and conditions, is a maximum of three business days. My account is verified and everything.
staus Resuelta
€920
5Gringos Casino - Withdrawal delay issues

I have requested a withdrawal of 250 Euros on July 29th but as of today august 06 it's still in review. Support says the same thing that they know there is a delay for the last 5 days, they aren't helpful at all and use the same answer every time.

They said the withdrawal takes up to 3 days, but it's been 8 already. I would like to know what's going on.

My name on the site is < username removed >

staus Resuelta
Ft100000
5Gringos Casino - Withdrawal delay for 8 days

I am writing to formally lodge a complaint regarding the unacceptable delay in processing my withdrawal request, which I submitted on February 17, 2025, at 02:46:12 CET, for the amount of €205,00.

As of today, February 25, 2025, it has been 8 days since the request was made, and the withdrawal remains marked as "Pending" in my account, far exceeding your stated processing time of up to 3 business days as outlined in your website's FAQ and terms of service.

I am deeply frustrated and extremely dissatisfied with this situation, and I demand an immediate resolution.

staus Resuelta
€1149

Estadísticas de quejas

Resueltas 6
Cantidad promedio $ 638
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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1/10 ● 1 revisión

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nialloconnor9
1/10

Nothing, if you like fast deposits and impossible withdrawals then this casino is for you, Be very very careful if you choose to gamble here. There are better options

They don’t like paying out when you win not once have they paid out on a withdrawal , do some research before tou gamble here this site is ran by scammers and they do not pay

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