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Pelaa Casino

GREAT 8.89
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Pelaa Casino Review

  • Numerous software providers
  • SSL encryption
  • Mobile-friendly
  • Several country restrictions

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General info & Latest Promos
Website https://www.pelaa.com
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Pelaa Casino: 100% up to $/£100 + 150 Bonus Spins on Gonzo's Quest Slot

Pelaa Casino is an online casino that has been designed to fit all types of players. The casino features a wide array of online slots, table games and video poker games, powered by the software leaders like NetEntMicrogaming and Play’n GO. The website is available in English, Swedish and Finnish, and so is their customer support team. Pelaa Casino is licensed and regulated by the Malta Gaming Authority (MGA), Swedish Gambling Authority and the UK Gambling Commission. 

Restricted Countries and Territories

There are several legal restrictions when it comes to opening an account at Pelaa Casino. Namely, prohibited jurisdictions include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, and Greece, as well as other jurisdictions in which Pelaa Casino does not operate.

Virtual Games

Players at Pelaa Casino can enjoy a plethora of video slots that run on the leading software platforms like NetEnt, MicrogamingYggdrasil Gaming and Play’n GO, to name a few. Also, the casino has a search engine to help players locate their favourite games. The most popular online slots include titles like Starburst slot, Book of Dead slot, and Vikings Go Berzerk slot. As for the progressive slots, players can spin the reels of Mega Moolah slot and Holmes and the Stolen Stones Slot, alongside many more releases.

Those who prefer betting at table games can enjoy their favourites here too. These include variants of blackjack and roulette as well as poker games. Players can pick from alternatives like Classic Blackjack Gold, Baccarat Gold, English Roulette, and so on. 

Furthermore, there are plenty of video poker games to pick from. In particular, players who like to bet with cards might want to try the games like Poker Pursuit and Casino Stud Poker.  

Live Casino

Anyone who loves a live casino environment can try their luck in live blackjack, live baccarat and live roulette.

Mobile Gaming

Players can also log in and access their favourite games by using their mobile, smartphone and tablet devices. All players have to do is log in through a compatible mobile browser and they will have access to a large catalogue of games.

Support

In case players face any kind of issues, they are welcome to contact the friendly and knowledgeable customer support team at Pelaa Casino. The support can be reached via email and live chat, available from 9 AM to 1 AM GMT.

Security and Fairness

All players’ personal data shall be kept confidential and stored in a manner that ensures appropriate security. In other words, players’ winnings and cash-outs are kept strictly confidential, in secure operating environments. Pelaa Casino does not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.

The casino uses a random number generator, so all the games will result in fair and random outcomes.

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Pelaa Casino Reviews by Players

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ANTONTROM 4 reviews
Estonia
Reviewed on October 7, 2019

LIKED

The casino itself is just ok in my opinion… It has many games that I know already.. The ones I know are always at the top. There are many games to choose from so the site is ok most of the time for me. Good thing I can play for free also.. I log in and play games but will not with my phone..

DISLIKED

I do not recommend this casino .. especially for phone. when I play on my laptop the game will not crash.. It will crash on games like game of Thrones after a while. It is not my internet the problem here.. My screen becomes black, i try to reload it many times on my phone browser and it only refreshes. Very not convenient… I am using Iphone 7.. Pls fix this issue so i don’t have to use my laptop.
SusanPeterson 11 reviews
Canada
Message
Reviewed on September 12, 2019

LIKED

Lots of games, site works reasonably well. Provides a bonus and free spins, however this is where things don't go well for the client as the terms and conditions are pretty much impossible to attain.

DISLIKED

I had won and requested a withdrawal, so after about a week, I inquired. Received response, I had won 160 on a fire joker and was playing with free spins, well, according to their site, can't withdraw more than 100 as a result of winning on free spins. So my 1023 withdrawal request was cancelled. I then made a second request in the amount 798, waited a fair amount of time again. It too was cancelled by them and all winnings were confiscated, except 100. So I requested my transactions as they were not available on the site coincidentally, After reviewing the transactions, I found where I had won the 160 although it did not appear to be on free spins. My balance of 279.63 was not what they reset to, which was the balance before the win. As many have said, you can't control the outcome of the games, but was penalized for winning a pot, money confiscated and overall, to be fair they could have returned the funds to my account, they did not. Can't say I would recommend the casino as you may encounter the same trap I did...
PELAA CASINO REPLIED ON SEPTEMBER 13, 2019
Hi SUSANPETERSON,

Thanks for sharing with us your experience.

Please note that, after reviewing your case, we would like to invite you to check our T&C '10. The maximum withdrawal amount for a player from their Free Spins is €100.' Also, we would like to point out that it is our customers' responsibility to read through them upon registration.

Feel free to contact us for more info, clarity or assistance, we will be happy to help you further.

Regards,
Pelaa Team
Reviewed on September 12, 2019

LIKED

The sign up is quick and easy. There are loads of email offers and they are usually quite good. The games are quick loading and there is a good variety.

DISLIKED

The customer service provided is absolutely shocking. It took me 2 months to receive my withdrawal. I was told I didn’t need to be verified and then I was asked for more and more info and documents. Then out of the blue the paid me after not getting back to my many emails. Absolutely shocking! This has happened on a couple of genesis sites and makes me question why they unnecessarily delay payments.
PELAA CASINO REPLIED ON SEPTEMBER 12, 2019
Hi CHLOJO123,

thank you for sharing your experience with us.

We understand your frustration but sometimes the verification process may last a bit longer than usual especially when further documents are needed.

Anyway please note that as stated in our T&C '5.6. In certain circumstances, we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account.' In addition to our T&C, note that the verification process has to be completed before processing a withdrawal.

Do not hesitate to contact us if you need further information.

In the meantime, we wish you a lovely day ahead.

Regards,
Pelaa Team

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