Emojino Casino

Item: Emojino Casino
Rating: 1
Author: Goran G.

Emojino Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 19 reviews

6.3/10

19 reviews

Complaint Response 3 complaints

3 days avg. 3 complaints

What we like

Variety of popular providers
Multiple payment options
Live chat is open 24/7
Mobile friendly games

What we don’t like

There are no video poker games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Emojino Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://emojino.com/

Established

2020

Licences

Malta Gaming Authority

Company

True Flip Gaming Ltd

Affiliate Program

TruePartners

Languages

English, French, German, Finnish, Norwegian, Portuguese

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Bank Wire Transfer, Visa, MasterCard, Trustly, Skrill, Paysafecard, MuchBetter, Neteller, Rapid Transfer, Payz, MiFinity, Jeton, Sofort, Volt, Zimpler, Neosurf, Interac

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Trustly, Skrill, Paysafe Card, MuchBetter, Neteller, Rapid Transfer, Payz, MiFinity, Jeton, Sofort, Volt, Zimpler, Neosurf, Interac

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Currencies

Euros, Norwegian kroner, Polish zlotys, New Zealand dollars, Canadian dollars, Danish krone

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 0-48 hours
Card Payments 0-1 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

TrueLab Games, Yggdrasil Gaming, Elk Studios, Pragmatic Play, NetEnt, Evolution Gaming, Big Time Gaming, Quickspin, Push Gaming, Blueprint Gaming, Nolimit City, Thunderkick, Wazdan, Spinomenal, Relax Gaming, Playson, Betsoft, Amusnet (Former EGT Interactive), Tom Horn Gaming, Play'n GO

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Emojino Casino is an online casino where members can enjoy an array of games which include the most popular video slots, table games and they have a live casino. Players will be able to choose from several of the industries best software providers which include the likes of Play’n GO, NetEnt, Pragmatic Play, Push Gaming and Evolution Gaming. Emojino Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the USA, Puerto Rico, Afghanistan, Algeria, Australia, Austria, Bahrain, Belgium, Bhutan, Bonaire, Bulgaria, Cambodia, Cayman Islands, Central African Republic, and others. The entire list is longer, so please consult the 'More casino details’ tab for full information before registering.

Mobile Gaming

Emojino Casino is also compatible on the go through virtually any mobile device like smartphones and tablets. There are loads of games available just like the web version which can be enjoyed on platforms like iOS and Android. Many of the casino's features are also available and there is no need to download an app.

Security and Fairness

When it comes to security players can enjoy peace of mind as the casino uses high levels of encryption protocols and firewalls. This means that any personal information and financial transactions will always be kept safe and away from unwanted parties.

The casino also employs the use of a random number generator to ensure that their games are producing fair and random results, every time.

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the easiest ways to do it is by using their live chat option. It's open 24 hours a day, 7 days a week, so a friendly live chat agent will always be here for you to help. In case you need further assistance, you can email the casino at a designated email address.

Virtual Games

The casino is home to hundreds of games which includes some of the industries most popular video slots. There are many providers to choose from and the lobby is easy to use with some handy filters that allow players to easily find the games they love. Players can find their favourite games by using the search function. Titles here include Gonzo's Quest Slot, Dead or Alive 2 Slot, Jammin’ Jars Slot, Divine Fortune Slot and Aloha! Cluster Pays Slot.

There are some table games here too which include the popular variations of Blackjack, Roulette and Poker. Players who enjoy more traditional games will enjoy these and there are some themed games for added entertainment.

Live Casino

In the live casino there are similar games to the tables we just mentioned only these games are all hosted by real life croupiers. Games are open around the clock to cater for players across the world and players should note that minimum and maximum betting limits will vary from room to room.

Complaints

Read the complaints other players have left for Emojino Casino. Learn more about complaints.

Show all complaints

Submit complaint

No withdrawal from Emojino

Hi at Askgamblers,

I would like to complaint about the withdrawal process at Emojino Online Casino. I have now asked for status of my withdraw for five days, and they do nothing except stating that it is in process. My deposits are drawn from my account, but the payment of my withdraw is stalled. I have been approved by their Security Center, but nothing happens.

I started using the casino on your recommendation.

I have proof of both the status of my account and the dialogue with them.

Thank you.

< full name removed >

Resolved

€5,000

Their KYC verification process is bugged

Tried to withdraw 125 euro 3 days ago but I had to verify myself first by their Kyc process this is the first time I encountered a verification system like theres. After sending a scan of my Id card front and back which has been accepted by numerous casino websites which I played on over the past 5 years I instantly got a message back in 15 minutes. That my documents got declined I would understand if I sended a bill or some sort of thing but how can a legally dutch id card be refused while it is accepted on all different websites? My profile and my id card information was filled in correct.

So I went to retry and send my documents again. Unfortunately, there are problems with your documents. Please contact our support team.

Please enter your first and last name exactly as they are written in your identity document.

It keeps saying this and I am denied any further access of submitting my documents.

After reaching out to customer support (Which is friendly all the time) they told me they couldn't do anything and would send this to another department. The next day I login and the issue has not been solved and the live chat told me to clear cookies and try a different browser. Which I also tried and it still doesn't work.

Chat transcript: < removed chat transcript >

3 days has passed and I cannot even verify myself on the website, and it seems like the website doesn't know how to fix it themselves so I cannot process my withdrawal now.

I would understand if a bill or bank utility bill would be invalid but a official government id card cannot be invalid so I don't understand what reason they could have to deny my Id card.

Resolved

€125

Withdrawal on 4150 euro rejected with no information

Hey! On friday the 11th of march I played on emojino casino. It ended up with me Making 7 different withdrawals on a total of 4150 euro. And since then its been a complete nightmare. When I first made the withdrawals it Said ”the money Will reach your account within a few seconds” but it obviously did not.

I've contacted support sevral times, and they said it can take up to 48h. So I waited.

When 48h had past and I still not received my withdrawal I contacted support again, then the answer was ”you are on extra security check” I did not receive an email about that. I've got that information when I contacted support.

And now its been an additional 35h and still nothing. And when I contact support they only say all u can do is wait. No answer but ”u Will be notified when the withdrawal is approved”

When I now could access my account all withdrawals were rejected but not returned to my account. So they just took the money.

No one told me that during these 5 days. I did not even receive an email about the process...

Please help me...

I don't know what I am going to do. I feel like I am not going to receive my withdrawal. That they only Holding on to the funds until I give up.

Also, important information is that I asked if I were verified, which I was. And also I deposit and withdrawal through trustly (my bankaccount and my socialsecurity number)

I have a lot more screenshots.

Please askgamblers, help me with this problem so I can receive my withdrawal.

Rejected

€4,150

Emojino Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $3,027

Avg. Complaint Duration 12 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

6.3/10 ● 19 reviews

Top reviews from our players

Apolo90

4 years ago

7/10

Emojino Casino is really fun to play at because there are a lot of games that we can play here. I hope that more people will play on this casino because there are some high-quality games that we can have fun with.
I hope that it can work for a lot of people because this site is promising.

On the multiple payment options side of things, you can have fun with this because this is really cool too.

The live chat is pretty cool too because there are people who are willing to talk to you about the good games.

On the other hand, there are some aspects that we should talk about. I hope more people will have some fun with this site by removing the bugs that can ruin the experience.
There are some faults to the customer service which is a struggle to talk about.
There are some people who have some problems with this customer service because they don’t feel the stuff that they want to see.
I hope that more people will have some comments about this site because it is promising but I hope that it can work in the long term future here.

Dear APOLO90, We kindheartedly thank you for your words and wishes to our casino! We aspire to provide the best possible service in this sphere and it is always important for us to know our users are satisfied with our work. We do our best to enhance the experience for every user, especially when it comes to bug cases, so all the members of our customer service work together towards this goal as a family 24/7. We will surely pay most attention to your recommendations and investigate the points that must be improved to get rid of any flaws in the client support and provide smooth communication. Thank you for being with us and may luck be with you!

Emojino Casino 4 years ago

Patrycja1111

5 years ago

8/10

I tried to withdraw 5000e “know about the weekly limit” made a withdrawal then self-excluded me for 7 days and the next morning I’m getting a massage from finance that I need to log in and do 5 withdrawal transactions. After 2 days finally, they reopened my account so I did split up the withdrawal to 5 x 1000e got only to and now I’m supposed to do lychee but it already passes. I also have 4500 e that I’m not able to withdraw until next week, feels like they delay with a purpose..

Dear PATRYCJA1111! Thank you for your feedback, we really appreciate it because it helps us to become better! Let’s get a look at this case a little bit more. Sometimes the payment methods have some limit for withdrawal amount per the transaction. That’s why the finance department asked you to split it up to proceed successfully from our side for you to get it without any issues. We fully understand you in such a case and we are sorry if we caused any inconvenience! Best Regards, Emojino Team

Emojino Casino 5 years ago

Itsflowan

5 years ago

5/10

Still waiting on my two withdraws, it’s been 11 days now. It’s just a bank transfer with zimpler. Don’t feel so happy about that. I think it should be little bit faster payouts then that. The support only tells me that the money will arrive at my bank account soon. They don’t say any day or time.

Hello ITSFLOWAN, Thank you for your feedback and we apologize for the delay. We were having some unexpected system updates and we were expecting to have the update released much faster. We are doing everything possible to have the issue fixed as soon as possible and we Thank you for being super patient. Once we have the issue fixed, we will work on approving your withdrawal and you will be the first to know about the update released.

Emojino Casino 5 years ago

seettle_99

5 years ago

8/10

Good casino with clear and concise support. The choice of games at crazy fox is good and the site is good and practical, also when using your smartphone with no lagging at all.

Dear Seettle_99, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Come back and see us soon. Cheers!

Emojino Casino 5 years ago

TanjaAusborn

5 years ago

10/10

I've loved emojino since we first met. On the one hand, this is due to the perfect coordination of the slot providers, the numerous deposit and withdrawal options as well as the incredibly quick and super simple explanation. Above all, this is also due to the extremely nice and always polite live support staff. The entire casino is terrific and extremely customer-oriented.

There's just not a single point where I would say I'm dissatisfied. One or the other operator should take an example here. Thank you for this experience

Hello TANJAAUSBORN, We appreciate your nice feedback. We continuously work on making our website better, improving quality of our offers, introducing more games and making your gaming experience better. We do appreciate you as our player. Feel free to contact us, should you have any questions. We are available in live chat and via emails 24/7.

Emojino Casino 5 years ago

Pepijn1989

5 years ago

9/10

Great games, good wins, but most of all: really love the clean, clear and fantastic KYC procedure! Really speedy and nice that you don’t have to be bothered with that anymore when you want to cash out!

For now there is not a single thing that I can state that I find negative about this casino. However I have just asked for my first withdrawal via Trustly and curious about the process time.... once processed I’ll let you guys know to see how long it took!

Dear Pepijn1989, Thank you for your nice feedback! We are happy to hear that you like our site. Our payment department trying hard to process your withdrawal as soon as possible!

Emojino Casino 5 years ago

Konstadinosm

5 years ago

10/10

Great casino, lots of winnings and their chat support is so friendly. I deposited 100€ and out 9000€, fast KYC procedure. I like the welcome bonus and everything was as promised. I think it's the best casino 10/10.

Hello KONSTADINOSM, Thank you for such nice feedback. We appreciate you playing in our casino. We are always ready to help and assist you with any questions you might have. Congratulations on your winnings, we are glad you had a nice gaming experience. Regards, Emojino Customer Care

Emojino Casino 5 years ago

casinohustler

5 years ago

1/10

Only thing I can rate positive is their website design. Looks really nice, someone really did a great job there in shaping and implementing. Nice work.

As someone also stated here, the lightning fast deposit is only related to depositing money. The withdrawals here do take a really long time (at least what I have experienced).
Also in other points (customer service for example) they really try hard in presenting how good it all is, but actually they fail in almost every point.

Dear CasinoHustler! Thank you for your review! Our team is doing our best to proceed with withdrawals as soon as it's possible, but sometimes it needs a bit more time than expected. However, due to our T&C, the withdrawal maximum processing time is up to 48hrs. Our Customer Support service is working 24/7 to provide the best service for you! We will do all possible to work on our weak sides, so you may get lightspeed withdrawals and top-rated customer support because Emojino's friends deserve only the best experience!

Emojino Casino 5 years ago

Gez85

5 years ago

1/10

A good selection on games, a fast KYC procedure. Site is easy to navigate. Could have some more games. Mga licence is also good since i had only positive experiences on Mga casinos in the past.

So where do I start.
We can start whit the way they promote the casino. ”LIGHTFAST” payment! Wow what they mean by this is just deposits ”money to casino” but cashouts is 48hours pending time. Wouldn't call that ”lightfast”. Support told me bank dosn't work on weekend. Okay but trustly does.
Then we have the support: arogant, rude and not friendly at all, probably the worst I have spoken to. I don't support them with my heard earned money after their attitude.

Hello Gezim, Thank you for your feedback. Sometimes withdrawals are instant if players were checked before, and sometimes we need additional time to check a transaction. When checking withdrawals - we have certain procedures to be sure that there are no illegal operations on money laundering, to make sure that local regulations are not violated, and to evaluate risky customers. By doing that, we check, that no one used someone`s identity or someone`s personal details and played here. It is for your own good. We operate according to our license. However, we keep improving the process to make it faster and more secure. As I see, you requested your withdrawal with Trustly. We had to check the transaction but we would have sent the money if you had waited a little bit longer - we would have sent the amount you requested. The withdrawal was cancelled and the money was played down. Additionally, after the money has been sent, It may take some time for the money to reach your account, as Trustly works the same way on different projects and casinos. Can be up to to a few days to deliver the winnings. Regarding the support - we are sorry that you felt, that the information provided to you was not 100% accurate or someone seemed to be rude. We apologize for that. There was one chat when our agent didn`t manage to reply to you for 3 minutes and the chat was closed on your side. We will work on improving the speed of reply, but most probably, we were loaded with chats and our agent didn`t manage to reply faster. We have a lot of players and sometimes it may take longer than expected to get a reply in chat. But this happens on very rare occasions. We will speak to our agents to be sure that doesn`t happen again. We have no interest in keeping someone`s winnings and create procedures that will make our players uncomfortable. We continue working on making the gaming experience better for our players. We welcome you back to give our casino another chance.

Emojino Casino 5 years ago

DeuceBags

5 years ago

3/10

A standard yet clean layout. Average games. Charge for withdrawals. The games seem to bonus which is a positive I guess. Honestly, nothing to separate this casino from any other.

Many of the big games are missing. Chat is absolutely useless and doesn't work on mac. Used my phone for a chat and the agent was quite rude and of absolutely no assistance. I won $800 in a Christmas competition and there is no way to claim the winnings and the description of how to collect gives instructions for another casino. Tells me to click on the 'Prize icon' on the 'Loyalty page' but the casino has no loyalty program. Seems like a scam atm. Have been told the winnings would be available yesterday or today and the agent of chat told me just now simply to keep waiting and asked "why do you stress?"

Hello DEUCEBAGS, Thank you for your feedback. As for the games, some providers have local limitations, but we are always working on making the gaming experience better and add more games. We have more than 2000 games available. Regarding the chat, it works for many users, if you have issues with it - please report to us, we will try to help. It is a quick and easy way to communicate with us. We work 24/7 and there are always agents available. As for the tournament's winnings. In general, once the tournament has finished, winners are able to get their prizes on the next day in the tournaments section. However, in your case, we see, that there were multiple accounts connected to you, both played in this tournament and won. Prizes for both accounts were rejected, as we do not allow multi-accounting. You can find it in the terms of use on our website. Your account > Section 3 from this page: https://emojino.com/terms-of-use Best regards, Emojino Customer Care

Emojino Casino 5 years ago