Page 2 – Player Reviews for Emojino Casino
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Share your thoughts with other playersTop Reviews From Our Players
Hello FIEKIE247, Thank you for your nice feedback. We constantly work on improving the quality of the gaming experience for our players. We operate according to the license to make the gaming transparent and fair. We offer support for players all around the world. The navigation on our website is made to simplify all the operations and so our players do not spend time looking for specific options but enjoy playing. As for the bonuses, we have a nice Welcome package, which includes match non-stiсky bonuses and free spins, when playing with the third deposit. We also send promo offers to emails so you could take advantage of exclusive bonuses. As for the games, we cooperate with many well-known providers and we constantly work on introducing more. Our customer support service works 24/7 in chats and via emails so you could reach us should any questions arise. Regarding payment methods, there are local restrictions for different countries, which do not allow some payment methods to be available. However, we work on improving payment methods
The site is fast on mobile and deposit options are plenty for Canadian players. I deposited 120 Canadian dollars over two days and it was credited without any issue.
I have seen bad support but this casinos takes the cake. Just awful. I ran up to $300 balance from a $20 dollar deposit. I had already lost $100.
I sent and uploaded all Documents. I really didn’t wanna withdrawal, but it was late. Wanted account verified.
I was accused of being someone else??? I was accused of bonus abuse???? Hello???? I didn’t take a bonus on the last deposit?
Two days passed. I let my money there. They caused so much strass just to get verified. It was awful.
I bet 50$ a spin and lost the 300 on purpose. My account was verified a few hours later. I sent a very friendly email to them. Using extremely friendly language.
Beware. These people are to be approached with caution.
Very bad experience here. Awful.
This casino can not be trusted based on my experience. The support is just awful. Really rude and obtuse.
Hello JOHNNYGOTTHEBONE, Thank you for your feedback. Sometimes we require additional account verification to prevent risky and fraudulent operations. If a user maintains multiple accounts, uses personal data of other people, and conducts an unusually high number of inter-account transactions - this can be considered fraudulent activity. Bonus abuse is also forbidden in our casino. Players are allowed to have only one account and register it personally. If a player attempts to open more than one account, all accounts may be blocked or closed and any bets and bonuses may be voided. Please note, that KYC is done by the third company and they have strict rules. We do not check documents on the support side, just because we do not have access to this kind of information. When users provide correct documents and follow the verification steps, do not abuse bonuses - there is nothing to worry about, we always pay winnings. If the experience was not so pleasant - we apologize for that. Sometimes it can be a few emails, and it can take longer than expected, but these are very rare cases. As you mentioned - your account was verified. So, looks like everything was fixed with KYC process. You could have withdrawn your winnings, but unfortunately, the amount was played down on purpose, as you mentioned. We continue working on making the gaming experience better for our players. We welcome you back to give our casino another chance if everything was resolved with verification.
Very fresh layout. Many payment options. Good game selection. Nice to see a gaming site that looks like and feels like a 2020 website. 2FA which I really wish we would see more of on gaming sites.
Bizarrely banned me during the KYC process, claiming I submitted fake documents (I guess they did not like the crop?). I have no problem resubmitting any documents (as can happen with strict KYC sometimes) but it was not even a conversation. I had zero balance in my account so I am not bothered to chase or care, but it was odd.
Thank you for the feedback! We appreciate it anyway. KYC procedure is smth we have to do because we need to comply with our license requirements. Please note, that KYC is done by the third company and they have strict rules. We do not check documents on the support side, just because we do not have access to this kind of information. We are always welcome to have you back and assist you with this procedure in our live chat, we will see comments after the KYC check and will try to come up with a solution to pass it
Nice layout and functionality. Can search slots by providers which I appreciate. Have the best providers I look for Playngo, Netent, Push Gaming and others. My account was verified within 20 minutes. Deposit was quick and withdraw as well. I received my funds in my bank account in 24 hours.
Nothing. This site is great. Enjoyed playing on the site and will play on it again. Hit a 400x on a slot that never pays more then 150x. So this site can pay.
Dear Morel! We are happy to know that you are enjoying our platform. If you ever get in difficulty, please don't hesitate to contact our friendly support team. Thank you for choosing us. Best regards, Emojino Team
Emojino is another new casino by True Flip Gaming. I was very impressed by the casino's layout and theme. Also the casino does not face any lagging, so it runs completely smooth.
After my registration, I decided to verify my account. Here is something I enjoyed. You do not have to contact support or anything else. All you have to do is to upload the docsand it will be verified. This is the first stage of the verification process. After you pass it, then you will have the second stage of the verification process. In this stage, you upload your bill and if it is good quality, the system will pass you and you will have the process completed with full success. It was one of the easiest verification processes I ever had. Big thumbs up for that.
So pretty nice I can say. Now after that I decided to make my first deposit, in order to take advantage of the welcome bonus. On the first deposit you get a 100% bonus and 100 free spins on top of that. On the second deposit you get a 50% bonus, on the third you get a 25% bonus and on the fourth you get a 75% bonus. So yes, the welcome bonus seems pretty nice. The casino has an automated message informing you when you trying to enter an excluded slot. This is a great thing. Also, on my first deposit, I had a massive time of gameplay and i indeed enjoyed my time playing here. I even got lucky and managed to withdraw winnings from the very first deposit. When it comes to withdrawal time frame via ewallet, it took around 4 hours.
I honestly did not have any bad experience here while playing in this casino. Also, I did not find any negative thing. I enjoyed my time playing here, so I will indeed continue playing here, since I believe this casino has very good potential of becoming even better.
Hello, Emojino’s Friend! We are working 24/7 so you would enjoy our casino! Thank you, we really appreciate our reviews as they making our service better and better, and your experience here happier and happier Warm regards, Emojino casino
I regisered today, made KYC-Process, played and made a liitle cashout (muchbetter). I did that all on one day. Even the withdrawal was processed after 3 hours.
Great Experience. Keep it up!
-Just a better explanation how this non-sticky bonus works would help new gamblers. I only realized it by coincidence.
-Selfie for KYC... I don't like selfies.
Dear Goodkharma! Thank you for sharing your experience. The following excerpt from the Bonus Policy is probably the answer to your question: 10. If you choose to request the withdrawal of your real money balance while having an active bonus, the bonus and all the bonus balance will be forfeited. It means that you can withdraw your real money whenever you like to. As for the selfie test, it's a modern identity verification mechanism required for confirming that you are the owner of the uploaded identity document. This is needed to avoid fraud. Best regards, Emojino Team
The bonus is goed, the site is nice and they have some of the best slots. Made a first deposit and spend hours playing, There is a 24 chat that is probably helpfull for most questions.
As soon as you make a withdrawal you will get a popup with info that you will get an email to complete your withdrawal. But l didn't get an email, tried to withdrawal again, no mail ....so to the chat, I had to try again and wait. Nothing of course, went to chat again, they said they would check it out and I had to wait. So I was in the chat for two (!!!) hours and all I heard was ; hold on. When I asked to manually send me the mail or to call or text me it became silent, no answer anymore (got the script of the chat). Waited for an half hour again but complete silence....So then i send an email, no answer, next day mail again, no answer, 4 mails sent in 4 days (received ticket numbers so they get the mail) but no response what so ever.
So I deleted my account and will not play again. Very poor communication skills.
Dear Gabby73. We are sorry to hear that you feel this way! Emojino has just launched and we've been overwhelmed with incoming request that is why it took so long for us to respond. We usually do better and are improving our service every day. The issue has already been fixed, there was some maintenance with email service, which had affected just few users. Everything is working just perfect at the moment. Please accept our sincere apologies for the inconvenience caused. Best regards, Emojino Team
Very fast KYC compared to other casinos, very fast, well transparent website. Fast and helpful support. There are many security options to keep your account secure.
The bonus money wager counter does not count until you play from the bonus money. It’s a good thing to make the bonus money non-sticky. Unfortunately, the payment for Neteller e-wallet is very slow. In T&C, of course, it reads that it’s 48 hours, but I think it’s a lot of time to e-wallet at a casino. Not very advantageous, especially since the casino is still new. Hopefully the list of casino providers will expand.
Hi! Thank you for your fair feedback, we do appreciate that! We are working daily on improving our withdrawal methods including speed and variety of them. Please feel free to send any request to our support team and, hopefully, we would see them integrated in the nearest future. Best regards, Emojino Team
- Fast Registration. Upload your own avatar :). Fast KYC
- 24/7 Live Support. Free spins on KYC 1x wager. Fast Withdrawals (under 1h trustly process) came in Monday because weekend.
- Slots operating without lagg spikes. F2A Verification extra account security.
Feel free to play here very safe and secure website and design.
The only thing I basicly disliked from the casino is that they do not have allot of slots, but the one they have I liked. So I hope they will add way more slots to there table!
Dear Onlyoneunit! We are glad to receive the first feedback from you. It is true that we don't have all of the games available, but you can always check out the reason by sending a request to our support team. This might be caused by legal restrictions which may not allow some specific game providers to operate in certain countries without having a license for a specific country. Some games might be disconnected because they are not so much popular and this is the reason why we recommend you to ask us about particular games which you are interested in. There's a chance that we might turn them on for you. Thank you. Best regards, Emojino Team
Compare Emojino Casino to Other Casinos
Emojino Casino was founded in 2020. They currently have 12 software providers and a games count of over 990 different games. The company is regulated by the Malta Gaming Authority which guarantees a high level of safety. Besides English, Emojino allow players to view the website in 7 different languages.
The site is bright and colorful, and the layout is clean and simple, so you will have no problem navigating the venue as there is no confusing clutter blocking up the interface. Everything is also clearly labeled, with convenient tabs for all the different sections of the site. From games and promos through to how to contact customer support, everything is simple and straightforward, perfect for pros and new players alike.
The welcome bonus covers an impressive first four deposits. Not only that, but this offer provides players with the chance to grab extra cash to play with, as well as a ton of free spins. For players that just want to test the waters, there's the option to just set up an account and collect 30 free spins. What's more, these free spins have a 1x wagering requirement making this a fantastic deal. Also, the nice thing with their bonuses is that it is non-sticky, which means if you made a big win with your real money portion, you can withdraw immediately.
One of the things that make Emojino stand out from the crowd is its range of games. There are hundreds of games on offer and that's thanks to the enormous selection of software providers used on the site. There are many big names here, including NetEnt, Evolution Gaming, Betsoft, and Elk Studios.
Customer support is excellent, and there are a plethora of contact options for you to choose from. The easiest is the 24/7 live chat option. Alternatively, you can choose from two email addresses, a 24/7 customer support email, and a general inquiries option.
So after a while of registration I decided to make my first deposit. To my surprise not one of the e-wallets was available to me, and I only ue skrill or neteller.