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William Hill Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 67 reviews
5.9/10
67 reviews
Complaint Response 33 complaints
4 days avg. 33 complaints
What we like
  • Top-tier software providers
  • Optimized for mobile
  • Live chat open 24/7
  • Games proven fair
What we don’t like
  • Numerous country restrictions
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


William Hill Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.williamhill.com
Established
1998
Licences
Malta Gaming Authority, Gibraltar Regulatory Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

William Hill Casino is one of the most long-standing online casinos in the gambling industry, as they were founded in 1934. Their wide range of games are running on the Playtech, Microgaming, Ash Gaming, IGT, WMS, NextGen Gaming, Evolution Gaming and many more software platforms. William Hill website is available in more than 20 languages, as it has customers from over 175 countries. The casino is licenced in the by the Malta Government.

Restricted Countries

A number of legal restrictions prevent William Hill Casino from offering games to players who reside in Belgium, France, Denmark, US or its territories, and some other countries. To see the full list of the restricted countries, visit the casino’s FAQ section. However, the residents of the countries where gambling is not prohibited by law are welcome to join the casino.

Mobile Gaming

Smartphone and tablet users will be glad to find dozens of their favourite slots on the William Hill Casino mobile website.

Security and Fairness

William Hill uses Secure Socket Layer (SSL) encryption to ensure the highest security for players’ financial and personal details submitted over the internet.

Since William Hill Casino games are powered by the reputable vendors, players can be sure the games are regularly being checked for fairness by independent testing organisations.

StallCation

Complaints

Read the complaints other players have left for William Hill Casino. Learn more about complaints.

Show all complaints
William Hill Casino - Account Suspended and in verification process with 22 K CAD

Hi,


Im really worried right now with the time of verification for my account suspended.


Lets recap. Last friday (november 4th) Ive received and email asking additionnal information about me. They asked me to send another ID and proof of wealth. So Ive sent them 12 slips of pay, my driver liscence and my Passport.

During the night, Ive continue to played on the site (ive won 2K that night always on sportsbetting).

A couple of hours after that, my account was suspended so I went to the chat to understand what happened.


They say that they were asking for documents from me and they didnt received anything yet. So Ive sent that back to another specific email adress they got for documents.


The day after, saturday afternoon, I came back to the chat to confirm if they received my email. They confirmed me that the documents were received and that they were now under reviewed by the security team.


Ive received 2 email during that week-end. 2 automated system email saying that my account was now limited and that I was no more eligible for promotions. But still no email about an update of my account suspend.


Monday, I came back to the chat again to know whats going on. Same thing, I even talked to a manager saying that the documents are reviewed by the security team and that usually it takes 24-48 hours to review it.


Wednesday, still no news, I wont let it go so I went to the chat again talked to another manager, told me same things and even told me that he will personnnaly follow me up on it by email during the day. Guess what. Nothing again..


So today, thursday, I had no choice to come back on chat and asked to talk to another manager and Ive told them that this situation is now under review for more thatn 144 hours. Im still getting the same automated message from them that this is under review and they will respond me by mail.


Lets note that Ive also send them an email wednesday complaining about the lack of response and update from them. But Im still getting no email from them.


I really hope someone here can help me with it.

I got 22,200$ stocked in that account


Pardon me if my english is not at it best cause Im french


Thanks



staus Unresolved
$22200
William Hill Casino - Verification Issues
Hello.

I got into an unpleasant situation at williamhill.com.
I registered with williamhill and played with them, but once my account was blocked and I could not log into my account. I contacted the support service and I was told that to unlock the account I need to go through the verification procedure and provide documents for verification. I uploaded documents but didn’t receive a response. A few days later I asked in a chat when my documents will be checked? In the chat I was asked to take new photos of documents and send them again. I took new photos and posted, but received the answer only after a few weeks. I was again asked to take new photographs of documents. Again I took new photos of the documents, uploaded them, and again the support service ignored me.
I downloaded various documents in live chat and sent to the mail about 7-10 times - passport photo, selfie with passport, utility photo, selfie with utility, selfie with a leaflet on which my login is written, screenshots and photos of my account neteller, screenshots and photos deposits in williamhill from my neteller account. I always made new photos. But each time they send me a letter that my documents have been transferred to the appropriate department, and after a few weeks they ask me to send new documents again.
This story has been going on for more than a year, I do everything they ask, but I can’t log into my account. The last time they asked me to take new selfies photos with a passport and utility in another room, on a different background. I took these photos and sent them an email 12/13/2019. The next day I received a letter stating that my documents were handed over to the appropriate department and will contact me shortly. However, 30 days have passed since I sent the documents, but I did not receive a response from them and I can’t log into my account.
Please help me unlock my account and withdraw money from willhill
staus Unresolved
$4190.47
William Hill Casino - Permanently Suspended my account with £1,800

My situation is as follows, I will endeavor to give a short, but concise, true account in chronological order to help with the process.

Personally I am not an avid regular gambler and purely use it as a form of recreation for when I want to while away some time (if that makes sense), as a form of entertainment.

I opened up an account with WilliamHill's online casino on the 25th October 2018 having seen a free bonus/promotion for new users.

27th October 2018 I received an email asking for 2 documents for age verification purposes, this was promptly done.

29th October 2018 I received a confirmation email thanking me for the documents.

30th October 2018 I received an email asking for further confirmation under the KYC ("Know Your Customer") process. 2 further documents were sent, no further emails from WH regarding the above verification's.

30th October 2018 - 9th September 2019 play was made on the WH site

At the commencement of the account, I won a small amount of money with the said given new user incentive bonus, we were probably talking £10-£20 (wagered and withdraw able) at the time.

Subsequent to that, I then played any daily or weekly bonus' and promotions made available directly to my account from the small amount of initial winnings.

Over time (approx 10 months since opening the account), the account balance was fortunate enough to rise to circa £1,500 - £,2000.

The winnings were accumulated on all sections of their site, be it Vegas, Casino, Live Casino, Games, Macau etc. At no time was any collusion or any other forms of so called unfair/fraudulent betting made. It was all by luck, chance and mostly by a self awareness of knowing when to stop wagering on a particular part of their website.

9th September 2019 I received an out of the blue email from a <casino rep name removed> (Account Assurance Team):

"Following a thorough review of your William Hill Account 'USERNAME, we've taken the decision to suspend it permanently.

This decision is in line with our Terms and Conditions. For further information please check Section 12 - Closure of your account; Termination of terms of use of our Terms and Conditions. Here's the link:

https://williamhill-lang.custhelp.com/app/answers/detail/a_id/6719/."

10th September 2019 I went on to live chat to seek an explanation, unfortunately live chat were unable to shed any light on the matter.

10th September 2019 I sent an email to support@willhill to seek clarity and information on the email from regarding the suspended account.

12th September 2019 I received an email from Amie (Executive Relation Officer):

I write in further to your recent contact dated 10/09/2019.

After a thorough review of your account, the decision remains that your account is suspended, this is a business decision which is non negotiable and we are not obligated to disclose the reasoning for this.

In regards to your funds, unfortunately your balance on the account will be retained whilst your account is suspended and you will be unable to withdraw these.

I hope the above clarifies our position in regards to this matter, and we wish you all the best.

Today 15th September 2019 - I seek advice on where I can now take this matter and/or if there is any recourse. Upon the suspension I had a balance of £1,800.09 in my account and as it stands, the funds have been taken from me without a specific reason. As mentioned, I was in my opinion doing nothing untoward nor disingenuous with regards the betting procedures during the time frame above. I find it totally inappropriate that a "business decision" can be to take more than £1,800 from me without a specific factual reason. Yes, I may have accrued the balance via various promotions and bonus' offered but I had used them in good faith as per the Terms and Conditions. Is it my fault that I won money from playing various slots/games etc over a period of time for the above mentioned bonus'?

To this day I have no idea was I have been so harshly dealt with. If it were fraud I get it, if it were for bonus abuse (I dont see how), why did they just not exclude me from bonus' and promotions? As it stands I do not know where to turn or what my rights are, any help or guidance would be thoroughly appreciated.

Various emails and transcripts are held from the commencement of the account opening to the last correspondence if required.

Many thanks for taking the time to read.

staus Resolved
£1800
William Hill Casino - Continuous blocking of account and refusal of withdrawing funds
After a number of years of not using my account, I decided to reopen it and start using the casino section of the website. I was having a number of issues reopening my account and was speaking to various people on the live chat who were going through the process of reopening my account. Every time it got reopened, I tried depositing with a new card as the old ones on my account were expired and the account would get blocked when attempting to deposit some funds. On 1st April, I spoke to three different customer service representatives and then a manager for over an hour and a half (I spoke to Khiechiel, Rhaine, Lawrence and then Michael who was a manager, and was told it'd take 48 hours to undergo the additional security checks. After this, on 4th April I spoke to Janine and the security issue eventually got resolved and I was able to login and deposit and bet/play.

After my £250 deposit on 4th April, I made £120 profit, so had a total of £370 in my account. I wanted to withdraw my funds at this point, but as soon as I clicked confirm to withdraw, they blocked my account again. I spoke to Peter on the live chat and he told me I'd have to wait 24-48 hours for additional security checks, where I'd then hear back via email from management.

On 7th April, I still hadn't heard back, so I went on the live chat again and spoke to Christian S, who told me there was no update. By this point it had been 3 days since my last chat where I was told it would be 24-48 hours.

On 9th April, I still hadn't heard back. I spoke to Bhanz who told me I'd hear back soon via email.

On 11th April, I still hadn't heard back, so I spoke to Miguel on the live chat, who told me I'd hear in another 24-48 hours. I also requested my live chat logs so I could submit a formal complaint, which he said I'd receive in 24 hours. I asked whether this would really be the case as I'd been told that multiple times and he reassured me it would definitely be the case as that is standard procedure when replying to emails.

On 14th April, I hadn't received the live chat logs nor had I heard back regarding my account being blocked, so I spoke to Nyl and Bhanz. They then followed up and finally sent me the chat logs, but on 15th April, I still haven't heard back regarding my account being blocked, 11 days after being told I'd hear back in 24-48 hours.

I need the money in my account and it is becoming increasingly frustrating not being able to access my account or withdraw my funds. I want something to be done about it. I have all the chat logs as files if anybody requires to view them to cross check with what I am saying.
staus Unresolved
£370
William Hill Casino - Delayed payments and ''Security Check''
I NEED HELP AND ADVISE
I made my first ever deposit on a casino site after watching streamers online.
As i didn't want to affect my credit score etc i found William Hill would be ideal as they have a quick cash voucher option.
I made a deposit of £50 via quick cash voucher, after a brief play of slots i was up to £250ish .
I made a withdrawal of £210 via quick cash voucher (same method i deposited from).
I had receive help to locate my voucher code via Live chat as i wasn't sure how to find the code.

*HAPPY DAYS*
I walked to a William Hill store collected my winnings.

**WILLIAM HILL SECURITY CHECK BULLSHIT**
Over the course of the next few days i had carried on depositing £20 (total £220 deposited) here and there via quick cash voucher.
I have played various slots games and now i have £240, £60 and £170 pending in my withdrawals via quick cash voucher.
I was advised by live chat that there is a security check they do on all accounts and it will take 24-48hrs for a response.
It has now been over 5 days and i am getting the same response from live chat.
I have read other complaints on other blogs where people have had similar issues.
I have emailed my ID, Bank statement, Utility bill and bank card pictures.
I have been told my account is already verified and they don't need the document and for me to wait for a email from them.

I'm really upset at the poor service and the limited information from William Hill Live chat.

Please can i get some help or advice if anyone has ever faced the same problem and have they resolved it.
staus Unresolved
£470

Complaint Statistics

Resolved 5
Avg. Amount $ 7,919
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

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Player rating
5.9/10 67 reviews

Top reviews from our players

I played in this casino for many years, it has many games and promotions when you are a new player you receive multiple promotions, a wide variety of games and also many deposit and payment methods.

Unfortunately they closed my account, the reason is because I was constantly winning due to the promotions that I took. I was always a faithful player in this casino, I always respected the terms and conditions of the promotions, I was lucky in that in many of them I won what they surely gave them. It is uncomfortable for a PLAYER to WIN, they want you to lose and leave your money there, they started leaving me with very few deposit options, they no longer sent me promotions and until they finally closed my account after 10 years of playing there. They like people to lose.

Won 400 euros with 0.10 cents from their free promo, they paid me 400 euros but changed promo to "UK only" and now banned my IP cant find their casino anywhere on web but can find every other casino.

Sometimes have decent price boosts you can lay on a betting exchanged for a zero loss bet or make a little profit. Sometimes their prices are good enough to use a profit boost which you can select yourself (usually on horse racing) and again create a small profit or zero loss lay bet.

Games are shockingly poor value and rarely pay anything. I've played thousands of spins on several games and have yet to get anywhere near the advertised RTP% on any of them. You can play those same games on other sites and win far more frequently. Definitely avoid the slots on this site. Can't be trusted. Same experience with many of my friends, we all now avoid William Hill slots for that reason.

In my opinion, this is the best bookmaker and a reliable casino with licensed software! Fast payouts, a massive amount of software, but a meagre bonus policy and support are not the friendliest!

William Hill have updated their casino more times than I can count over the last few years, surprisingly this used to be a somewhat shady outfit considering the size of the William Hill brand here in the UK, but things have improved dramatically in recent years I’d say this is possibly one of the best of the online casinos being run by the large UK bookmakers now. I have had a few issues personally here though that stop it from surpassing Paddy Power who have been my favourite of this group for a long time now.

The website is certainly the best of the bunch, very clean and modern and works perfectly across all of my devices. This is in contrast to Ladbrokes and Coral which seem to have a bunch of technical issues, and Paddy whose site seemingly hasn’t been updated in years. Also, note that this isn’t the same casino as “William Hill Casino Club”, another site which I don’t think is in operation anymore but was drastically inferior to this one and possibly not even operated by the main William Hill company. I’ve read about a bunch of scandals involving that other casino which have potentially damaged the good name of this casino somewhat unfairly, but William Hill surely brought it on themselves by allowing this other outfit to use their name!

Whilst this used to be a Playtech casino it is now fully multi-platform with a huge range of different providers on offer. It still bugs me a little that they split the games into so many different sections such as Casino, Vegas, Games, Macau etc .. I don’t really see the point, it is all slots and casino games afterall, why not just lump the whole lot in together? Sometimes the promotions can be specific to certain areas of the site only which just makes things confusing and often frustrating.

Problems though… first of all, I have been bonus banned here recently for no apparent reason, it isn’t like I’ve made a tonne of huge withdrawals in recent times or anything either, and support haven’t been willing to tell me anything about why this decision was made. Also, there is quite a long delay when making withdrawals – not always the full 24 hours mentioned on this page, but something close to it on most occasions. All of the other UK bookmakers manage to process things much quicker than this so I’m sure Hills could do better, even if 24 hours isn’t really terrible in the grand scheme of things.

As a result of these issues I haven’t played much here recently, particularly because their in-shop promos are also nigh on non existent these days… I used to get sent codes to play the machines in shop and then leave the balance on my account to play online later in the day, but I don’t get sent these perks now either. A real shame as I’ve had a lot of fun playing here over the years. I believe for some other players this may still be a decent choice of casino, but for me personally it no longer feels like a fair deal.

Inactive user
10/10

They indicated a withdrawal time of 48 hours. But in 8 hours I already had the money in my account! Excellent attention! I will definitely bet here again. The withdrawal time is very fast.

I like this casino so much hassle free and opportunities to get free spins always available. They are doing great with their promotions, no need to deposit before you get free spins. I have had my share of free money from this site.

The Wiliam Hill casino earned a lot of reputation over years for one of the best sportsbook casinos out there but the casino itself is amazing and currently its the main casino that I play on.
They have everything you need probably every single sport you know you are gonna be able to bet on especially having E-sport betting is something that attracted me in the first place because there isn't a lot of sites offering it.
The site design looks like it's done in the '90s but for me, everything is done simply as possible as it should be and I don't have any complaints about it as soon as the site works without freezing or any bugs, but they could maybe work a little on it.
Sportsbetting promotions are incredible there are a lot of free bets when you are just regularly playing and nice deposit bonuses too, plus they offer poker and nice deposit bonuses there too with a lot of freerolls and their software isn't bad at all.

Wiliam Hill has Gambling Controls which lets you limit your monthly deposits, session time reminders and let you close your account whenever you want which is a really nice touch from them and you can access it easily.
The verification process was for sure the best one I had experience with and everything was done in couple minutes using Live Support they didn't request a lot of documents like usually other casinos do, everything was done with just identity card pictures and I was ready to go.

Their free promotions are restricted in many countries including mine and it would be really nice if they worked on it a little, as for example, there is Summer Sizzler promotions and I am excluded from it as many countries are.
There aren't any good casinos bonuses running on their site I usually just play with my money without any bonus money hopefully they start focusing on Casino promotions more in the future.

Great varsity of games and awesome support! Cash-out is fast and reliable! Strongly suggest for real money games! Support is helpful and fast and there response is on spot!

If you have any doubts about casino fairness, forget about it now! William Hill gets his deserved honesty medal from me :))) don't have to mention about such things as its legacy and so on (this also concerns all my previous casino reviews) of course all highly rated casinos include all in that. from my practice can say that UK casinos are kinda different i call it “English tasted”, where sports betting are more preferred than slot machines.in WH you wont feel such difference because they got a lot of content and daily freebies giveaways. the bingo lovers are welcome as well. They can find plenty bingo tournaments here.also i want to add a few words about support center assistants which are very responsive, polite, seriously takes troubleshooting. sometimes you have to wait in chat while assistant contacts from technical service.their support service receives 1st place for communication skills from me :))) in the conclusion WH is the best casino from UK.it is for serious players who appreciates fairness, content, variety and trustworthiness.

Because of a lackness comments for this section i would like to continue that WH has high reputation and credibility. In some sites it has low ratings than it deserves because lot of people instead of quality prefers quantity especially if it is free. It may cause that a big part of them gives small rating. While being a member of WH i didn't notice any disadvantages.

William Hill Casino News

Read all news about William Hill Casino, check for updates and stay tuned for exclusive bonuses.

A William Hill Player Wins a $1M Jackpot Playing Age of the Gods
Big Win A William Hill Player Wins a $1M Jackpot Playing Age of the Gods

A player at William Hill Casino has just become an instant millionaire thanks to Playtech and their Age of the Gods: King of Olympus Slot. The $997,690 jackpot paid out to the unexpected player when Playtech decided to top it up to $1 million giving the player an extra $3000 online casino bonus! You just never know what’s around the corner, play at William Hill Casino and see what’s in store for you.  Another Jackpot Drops Most of us can only dream what it would be like to become a millionaire overnight but for one lucky player, this dream soon became a reality. The 48-year old male European player decided to hit the online slots betting a mere $1 per spin when the jackpot dropped.  “The player scooped the second biggest progressive jackpot ever won on a Playtech Age of the Gods slot game” The series of slots have been popular right from the get go, and this player was definitely no stranger to them. He told the casino he was playing the game as it has proven lucky before. “It is my favourite game and I have won some smaller amounts on this game. A couple of $50 and $100. Of course, you dream about winning a million, but until now that was all it was” the player commented. We’d like to congratulate the player on his incredible win.  Engage in Great Games The series launched back in May of 2016, now boast seven mind-blowing slots that have rapidly risen to the top of the best performing charts within Playtech’s collection of more than 600 titles.  King of Olympus was the first in the series to be released and it’s proving as popular now as it was then. Spread across 5 reels and 25 lines the games boasts incredible neon graphics, unique bonuses and features guaranteed to keep you engaged! Playtech’s Games Continue to Pay Play any of the Age of the Gods slots and receive godlike wins and the chance to win multi-million euro jackpots over and over again. You’ll find the slots in amongst Playtech’s progressive jackpot network of more than 113 big hitting games which offer you the some of the largest prizes in the industry. And if you want hard facts, here’s some to get your head around. In last year alone Playtech paid out an eye-watering £154m in jackpot winnings to more than 33,000 monthly winners. Averaging out to a daily high of 1,090 winners! Comments from the Team Simon Akad who is the COO at Playtech said “Age of the Gods has been a major success story across all our major licensees since we launched the first game in May last year, and I’m delighted to see a player win the jackpot on William Hill, one of our longest standing licensees and partners.” Joe Crilly, the spokesperson at William Hill also commented: “William Hill has been in the business of creating winners for more than 80 years and it is always incredible when someone wins such a life-changing sum of money from such a small wager.” If you fancy giving the games a shot head to William Hill Casino now.

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