Page 2 – Player Reviews for William Hill Casino

If you have any doubts about casino fairness, forget about it now! William Hill gets his deserved honesty medal from me :))) don't have to mention about such things as its legacy and so on (this also concerns all my previous casino reviews) of course all highly rated casinos include all in that. from my practice can say that UK casinos are kinda different i call it “English tasted”, where sports betting are more preferred than slot machines.in WH you wont feel such difference because they got a lot of content and daily freebies giveaways. the bingo lovers are welcome as well. They can find plenty bingo tournaments here.also i want to add a few words about support center assistants which are very responsive, polite, seriously takes troubleshooting. sometimes you have to wait in chat while assistant contacts from technical service.their support service receives 1st place for communication skills from me :))) in the conclusion WH is the best casino from UK.it is for serious players who appreciates fairness, content, variety and trustworthiness.

Because of a lackness comments for this section i would like to continue that WH has high reputation and credibility. In some sites it has low ratings than it deserves because lot of people instead of quality prefers quantity especially if it is free. It may cause that a big part of them gives small rating. While being a member of WH i didn't notice any disadvantages.

William Hill is one of the biggest names in UK gambling and it shows. 100% reliable, only problem is their UI looks like it was built in the 90's! It's as plain as a betting slip to look at, but if you're not interested in bells and whistles, then this is a good choice

Made a deposit and played for the bonus. I was told that the players from my country did not put the bonus. But the funny thing is that they answered me further: players from Ukraine have no right to play in their casino! I mean they quietly registered at home. Gladly took my deposit! And it turns out I have no right to play! It is just a funny attitude. Shame on you!

Monster Casino! Great perfomance, bonus system and web design. Everything looks very professional. Thumb up!

I have had a tough time with these guys. First I put money in to play. It took a while to appear, causing me to contact them about it to fix the issue. By this point I was already annoyed with the site. After my money was up, I clicked around and found the site to be very confusing. Nothing was straight forward.

I decided to withdrawal my money out to put it on a site I was familiar with and liked. It would not allow me to withdrawal my money. I contacted them and they said since I deposited money and did not play they had to send it to their security team and asked why I withdrew. I told them I simply do not like their site. I then had to send them multiple forms of ID, which I did immediately. This was A MONTH AGO and I still have not gotten my money and they will not tell me when I can have it back.

Time to even things up a bit here.
IMHO WH are a great casino withdrawals always hit my account in 24
Great selection of games on vegas and games selection as well
Not once have I had any issue with payments KYCc for me was done via credit file check n

Bonuses generic and not account linked

Customerservices can be really slow to respond

Nothing about this site is worth praise. Truly awful

Everything else.
Horrible customer service. And to get verified they want pictures of you holding ALL the different documents they ask for. Truly a horrible casino, and I would advice anyone thinking of joining to turn away and choose another casino.

Just see below in the complaints section. 4 out of 22 solved. They do not care about customers, and do not deserve a single deposit.

The site got everything including nice gaming providers and good promotions

The worst point at this casino is the support, I never realized that low quality and slow support. Requests do not get handled plus the staff even makes the customers upset. A company with this revenue should invest some money in a proper support - or replace it with bots. It is really terrible to know with my losses at William Hill to pay indirectly a small part of the support agent's salary.
The withdrawal time frame before/on weekends is bad, waiting until Sunday night.
Bring on Play'n Go.

They have playtech provider and playtech have great slot games some of my favourites good deposit and withdrawe l options. and can connect with poker, sport, games Vegas and bingo all from one account very good

They stopped me for receiving bonus with no reason. Considering iv e deposit £11800 with withdrawals at £3300 and rtp of 29% that s on life time of account. I don't see why they stopped me from receiving bonus because of the reason just stated. It's down to luck! But considering the casino has done very well from me with rtp of 29% I feel very disappointed they stopped my bonuses.

There is nothing positive I have to say about this site.

The customer service of the William Hill website is appalling. I was left hanging in a customer call for over 10 minutes having asked a question about the money I deposited. I was rudely replied to and didn't get my question resolved as the person hung up. Never visiting again and I urge you not to.

Seems to be a responsible bookmaker. Quotas are ok

Worst Casino ever! I really liked William Hill before for doing Online sports betting. But then they started to harass me at its finest.. I am a regular player and my account was already verified. I sent them every document as required (driving license, passport, address registration document). Then they asked me for more verification documents such as selfies with every document: selfie with driving license, selfie with passport, selfie with a sheet of paper and my account number, selfie with a screenshot of my e-wallet, etc. I sent them really everything and they always could not accept the documents due to some issues like images are blurry "please send again", etc. The always came up with something new and I dont know why they couldnt verify! Approx. 15 E-Mails later with all my documents I have, I am still waiting for my verification, although my account was already verified in the beginning.

Really Annoying Verification process which i can not comprehend!

seli

Top casino ever. I play whit 40 eur, and make 10 k eur. The money was in skrill in 10 h. Costumer service is top. They don't have pending time. The best evolution live casino they work smooth. They don't have pending time!!!

Recomend everybody. user ;telekom1977

Nothing bad to say ....I was positive surprised.....................................

Big selection of games William hill vegas despoit 10 play with 40 completed wagering cashed out x500 despoit at 23:00 hrs and it was in my bank by 14:00hrs the following day that's quick...without the hassle of being KYCd

Video poker has silly double up cap £1.25 bet max double up is x2 on win

Great customer service, really nice and helpful. Loads of slot games and all the live table games and very fast withdrawals, really enjoyed playing here again after long break.

Cant think of anything I disliked, I enjoyed the whole site.

A great selection of games from a large group of game suppliers.

Terrible customer service. The live chat support seem unable to resolve any issues without going through a supervisor. E mail responses take days to receive a reply, seemingly longer if it is about redeeming a bonus. The telephone support is great if you want to deposit money but terrible if you're trying to resolve a problem. A real let down for what could be a really great casino.

Good games and good sport offers. They offer bog and do a daily15% winnings on selected meetings.

There customer service is very poor it is taking 48 hours or more to receive a reply. This casino is one of the worse ones in terms of taking money but not wanting to pay anything back.

You can withdraw at weekends but they will stay pending until monday which they remind you that it is possible to reverse it time and time again.

If you are a serious gambler stay away if you like to waste 50 to a 100 quid now and again then this site is for you.

Good bonus when joining. Good selection of games. Trusted name. They also provide ongoing bonus's and lots of free spins. The wagering requirements are a bit steep!! However, I have never had any problems withdrawing my winnings - apart from the annoying pending times.

What lets William Hill Casino Club down is the timescales for withdrawing any winnings. 4 days in a pending queue is so annoying, so don't expect to receive your winnings for a week as they do not count weekends as a working day. Whereas William Hill Games and Bingo process the winnings the same day, even paid into Pay Pal within hours. I just do not understand why William Hill Casino Club take so long.

They offer a good opening bonus. They have a good selection of casino games.

The customer service is terrible. The staff cannot speak very good English, so it proves to be exhausting when you telephone them. They take an eternity to respond to emails and there seems to be no live help available.

The 4 "business day" pending is horrendous! Why the 4 "business days" - I thought most casinos worked on a 24/7 basis? Nope, it seems if you withdraw on a Wednesday your money will sit in the reverse winnings option until the following Tuesday, and even then it takes a further 3/7 days for the winnings to be paid. That is, of course if they even decide to pay you any winnings. There have been many many complaints regarding William Hill Casino Club on the Trust Pilot page. I don't believe most of the positive reviews about this site.

This is definitely real casino! Great games, a lot of chance to win money. I got lucky and won some euros and they pay me fast and with no problems. I have only recommendations for this casino! :)

I joined William Hill in 2005 and used them mainly for sports betting. My sports betting is now done on the exchanges as the odds are higher and you don't get restricted when you have a winning streak, but that's another story. As a lover of casino's I only play live dealer games so I can't comment on slots, I don't understand slots, it's a machine programmed to win so why do people complain when the machine wins? Anyway, if you want live casino action I would say William Hill is the best in the business!! Very friendly dealers, if you want a bit of noise you can hit the live Vegas tables at various stakes starting at £3, or if you fancy less noise you can play the Mayfair tables. I never get a broken game like I often do on other sites and on the whole this is my favourite place to play Blackjack .

One thing guys, where ever you play you need to verify yourself. This is law, casino's have to do this. Known as KYC rule.
When you join a casino just email your proof before you play, or call them, talk to them and ask what they want from you.
Put the wheel in motion then when you decide to cash out you wont feel paranoid and the process will be quicker.

I am fully verified, takes around 72 hours to cash out or you can go in to a local store. I've not had any issues with this casino and I feel safe here.

I wish they gave comp points to us regular live casino players. I play Blackjack here but take my Roulette to Bet-fair who pay comps on everything.

It would be nice if the staff at the call centres at William Hill could just be a little bit polite. I know we have bred a generation of kids with no manners but when you have been a customer for 12 years it would be nice if they stopped to listen rather than making you feel YOU are the problem when there IS a problem.

For one I am glad to see so many of the same themes of dissatisfaction being independently published. I only joined about a year ago - at first I liked there no frills approach with promotions and gimmicks being less frequent than there rivals of same size and market power. How that has changed in six months. I thought there creation of the WilliamHill Stake Forum was positive and they were trying to really reach out to customers and users and perhaps learn. How one can be so wrong. Comments with a hint of negative feedback are removed or altered - William Hill customer service staff mock the forum literally mock it.

Where to start. I think they do not promote nor operate supportive gambling practice with the withdrawal system they insist on having. I don't consider myself to have a problem or need any sort of intervention but having a withdrawal request pending for between 2 - 5 days with frequent reminders you can cancel the withdrawal or have you tried this game yet - use your funds messages. - the customer service staff are at best untrained and have the manners that belong to someone who should work alone and not with people. 4 occasions I have been treated like 'how dare I impose on there time or have a query'' the final straw was it took 4 staff giving 4 made up stories to a situation which was plainly down to a clause in T&C which none of them knew or had ever read yet I had I just wanted what the first agent promised me. The fact that they go out of there way to encourage re-wagering and not sensible practice is something doing the industry very real damage.

Poor payouts compared to other online gaming sites, poor response from customer service once they’ve hooked you in, in fact non responsive if you query anything bonus related, but happy to help if it involves depositing money.

Latest Update:

I joined William Hill Casino about 3 years ago, played for awhile, didn't like it much, then left it dormant for over 2 years, until I started playing there again. Why? That was simply due to my local ISP being blocked from accessing gambling websites. Almost all of Playtech casinos became inaccessible from the end of 2015 onwards. I could no longer get access to them, not even when using VPN proxies. However, a very few Playtech casinos remained accessible to me, somehow or rather, and William Hill was one of them. That's why I started playing back at the casino, because I had not much other avenues to play my favourite Playtech games.

After playing again at William Hill for several months now, I realised that getting a win from this casino was a lot harder than at some other Playtech casinos, playing the same few favourite games of mine. Perhaps it's just my imagination, but I don't think that's all of it. I do believe there is some truth behind that. But never mind, that's just one thing I'm not liking much at William Hill. The other thing that has been bothering me, is the poor customer support I've been getting via email. Trying to get Live Chat was like playing hide and seek all the while. Sometimes available, sometimes not. Online one minute, offline the next. Sheesh! Hence I had to do all my enquiries via email instead, which I thought would solve my problems, but nosirree, I couldn't get any replies at all from their support! Why? I just cannot figure out! Even sending out a few emails on the same query would not get any reply.

That's not all of it. There have been a few occasions when I took their promotional offers of either 'deposit and get free spins', or as in the most recent case, 'deposit, play and get back 100% cash back'. When I checked back with the casino's support, requesting for that specific promotion, I would always get a negative answer. 'You did not qualify for it', or 'you did not opt in for it', even though I had an onscreen confirmation message of being successfully opted into that specific promotion! Then there's another very irritating common reply, "I'm sorry, we did not have that promotion in our casino"! Argh! No other Playtech casino had ever given me such ridiculous or unreasonable reasons, except at William Hill Casino! At worse, another casino's support would request a copy of that promotional email for validation, and I would get it after that. No, not at William Hill. I would always not get it, and I would always get mad with them. So much so, I just had to write this review here and let others know of what I had been going through.

At this very moment, I am so disgusted with William Hill Casino, that I have zeroed out my Comp Points, played the redeemed cash till zero, and I am going to leave it dormant once again, perhaps forever more. I still have a few more Playtech casinos to play at and they are all doing much better for me than William Hill!

One of the most know brands and they have solid reputation.

All gambling products could be met in one place, even if You like to bet or live casino...

Lot of slots and wide sportsbook attracts players from all over the world.

Many deposit options, friendly customer support and good promotions make this place one of the best playtech casinos

72hours pending period is much to long. Only a high vip status can hurry this up

As part of a large and reputable company, William Hill for years one of the leading suppliers of games of chance. From my experience, it is one of the best casino and the main features of their online presence. Many will attest, William Hill Casino is one of the best in this competitive industry, struggling with other online casinos and highly regarded, and offers a reliable operator, licenses and payments, selection of games and casino promotions. You do not need to visit Earth casino to place a sports bet, as long you can do that through your Internet account. Will Hill casino has brought together its offer together with: poker room, bingo room and sports betting platforms that are worthy of any respect. Its advantage is that it brings together several hundred software manufacturers and providers of games which makes casino real center for online gambling and professional gambling.

I made a deposit here a few days ago, I paid through Neteller e-wallet € 40 and lost them for half an hour. In the past year, often playing Marvel slots because they are graphically well ahead of all slots that are currently available on the Internet. There is a lot of methods to pay for a quick and easy deposit, practical customer service in the casino, which is available 24 hours a day, all year. I'm very often used their support lately as William Hill gives users stunning bonuses from the moment when you join as users, so I had to ask them some details when cleaning bonuses. Otherwise, their welcome bonus, bonuses for players with high stakes, monthly loyalty programs, and the VIP section of the menu are the best organized promotion on the Internet now.

Their promotion in my case usually double the funds in the account and I use them on all the games in the casino and winnings, of course, I reserve and I often paid from 50 to 150 € to Skrill and Neteller account. It is important to add that every time you make a deposit on William Hill Casino, your status in the casino is improving slowly and you will reach the VIP level. Order status in the casino club is next, Bronze, Silver, Gold and Platinum at the end. My current status is Silver here, but I will stop there because I plan soon to become a "Gold". The conclusion is simple, selection of games, graphics, theme slot machines, popular heroes of the comic book on your screen, are all recommendations that today you open your account at William Hill Casino and start an unforgettable adventure. Good luck!

As part of the large family of William Hill online products of gaming, the casino is one of the best is the hallmark of their online presence, because I, as a witness to the creation of these companies have a right to fair share my opinion with you. In fact, William Hill Casino is not "ordinary" casino, he is one of the best in this industry, competing with other online casinos and highly regarded, and offers a reliable operator and license payments, selection of games and casino promotions. About my experience the best indicator than € 10,000 deposit for these past few years with occasional playing in this casino.

You no longer need to visit the store to place a sports bet or a couple of euros on your favorite roulette number. Will Hill Casino has long been integrated with the poker, bingo and sports betting platforms from William Hill. Moreover, integrated several software manufacturers and providers of games which makes the casino a bustling center for online gambling and gambling altogether. With a multitude of methods to pay for a quick and easy deposit, practical customer service and casino action 24 hours a day, all year round, you enter a fantastic club. Most often I played Incredible Hulk where I once after two hours won around € 500 profit, after the initial deposit of 60 €.

William Hill gives its customers fantastic bonuses from the moment they join as loyal players, I used one such bonus and went home richer by 250 €. There are welcome bonuses, bonuses for players with high stakes, monthly programs of loyalty, and of course, the VIP Club. These promotions would usually doubled the funds and can be used in all games casinos and gains, of course, retain. Here also betting conditions play a role, for example, that the terms of betting earning cash bonus, and with this also the William Hill open, transparent and very fair.

The ambiance and graphics, such as for example the control subjects, are very competitive. Additional features are continuously driven by the purpose of quality play of chance. Perhaps the best thing about this exceptional online casino they offer casino games, with the best manufacturers of software and games, with a total number of about 200 games Popular games in the casino include classic games like European roulette, progressive games of Beach Life, a themed slot machines such as King Kong, and innovative versions including live games and 3D games. Players are able to sort games by category - new games, table games, card games, slot machines, video poker, live casino, casual games, scratchcards, jackpot games and more. And each category has an overview of the game and a quick link to play games in the casino.

Conclusion: If you are willing to invest your money in your party then this is the right place for it, my experience with this casino is very rich, and in the future will surely become more positive, although this so far looks great. William Hill 10/10 - without a doubt.

The variety of games. Some have low limits including Baccarat.

The customer service is dreadful. I telephoned them and sent in my documents for payment and they did not believe it was me! Passport photos and everything else. They approved my documents and then some guy there decided he didn't like my name or something, and asked me for even more information.

I was treated poorly, with bad attitude from William Hill security and customer service. Highly unprofessional service and inexcusable.

Normal casino, the support at a high level. Who cannot withdraw the money, read the terms, or better send a scan of ID, passport or other document to support, to confirm that you are 18 years old and it is you who is playing.

Received money on Visa within 5 days 2 times with no problems. Won't say anything about roulette, but on the slots you can make some good money.

Hello here is another problem with William Hill. First sorry for my bad English, my main is Spanish... Since 19 of March I make my withdrawal of 40 dollars, and today is 24 of May 2015., and they didn't pay me... Really sad because is only 40 dollars, is nothing for a casino, when I join William Hill I think they was a very good casino but no... they are SCAM! Be careful guys...

The blue color is the first thing I associate at William hill casino and an environment of their betting site. Several languages of which one is which I speak, Serbian. Most of the time I spent betting on tennis matches because I adore tennis and anything less is I'm not thrilled with casino club and excellent poker room. Casino with huge bonuses, casino with a lot of players online at any given moment, one word "casino". One of those casinos that justify a high reputation among gamblers and those who want to become. Most attracted their casino promotion from before four to five years I think it was 200% up to € 1,000.

I have used this promotion and although I was not successful in the end I can say that I am very pleased with choice of games. And yet I was not as experienced as today so I at less successful games unnecessarily losing money waiting for something to change but still I sank to the last penny, and so on.

I can say that today I am no longer so naive player, two days ago I played Spiderman slot and lost over € 150 for an hour of play, then I moved to the incredible hulk where I picked up the roles and I won over € 350 after two hours of additional fun. This is just one example that when you lose is going to change the game and if not then it is not going to leave the slots for a while because you finally waiting disappointment followed by zero in the account.

In the end, more should be added that the casino is one of those where you poker and betting account separated by the casino, it's me a little confused in the beginning when I first took off their casino client and he tried to log data from William hill poker rooms. As for the live support that they have no competition and are one of the most active online operators in terms of providing quick assistance to players.

Personally I use Neteller for this casino but I have no problem either with Skrill deposits are more frequent when it comes to William Hill Casino Club. Just add that the jackpot is astronomical and that you can enter as someone in your pocket has a 30-40 € and only a few minutes to get to a few million euro profit, it pays to try.