William Hill Casino Complaints

6.1.2025 I made a 200e deposit to williamhill.com. Deposit didnt credited to account. Williamhill Finance team confirmed via email that they have got the money and asked to send documents which I did via email and in chat many times. Chat have escalated the issue many times and told that they will email me afterwards - no answer after 2 weeks. Ive been waiting to get the refund now almost one month.

Hello.
February 8, made a deposit of 2300 euros.
withdrawal blocked.
February 12 they requested documents - sent.
February 21 they requested documents again-sent.
March 9 they asked for a written explanation of my game - sent.
now they just ask to "wait". can we stop?it's been almost 2 months! how much can wait?
On March 24, they wrote to mail. they told me to wait again!
I'm tired of waiting. they do not explain anything, no information.
help

Hello. February 8, I made a deposit (screen).
February 11, requested documents (screen).
blocked the withdrawal of funds (screen).
February 12, I submitted documents to live chat. To date, I have not received an answer. live chat promise "soon, soon, soon".
more than a month have passed. I worry about my money. from the support of any particulars. help.
I contacted the "second opinion" service. they also ask to wait

Hello.

I got into an unpleasant situation at williamhill.com.
I registered with williamhill and played with them, but once my account was blocked and I could not log into my account. I contacted the support service and I was told that to unlock the account I need to go through the verification procedure and provide documents for verification. I uploaded documents but didn’t receive a response. A few days later I asked in a chat when my documents will be checked? In the chat I was asked to take new photos of documents and send them again. I took new photos and posted, but received the answer only after a few weeks. I was again asked to take new photographs of documents. Again I took new photos of the documents, uploaded them, and again the support service ignored me.
I downloaded various documents in live chat and sent to the mail about 7-10 times - passport photo, selfie with passport, utility photo, selfie with utility, selfie with a leaflet on which my login is written, screenshots and photos of my account neteller, screenshots and photos deposits in williamhill from my neteller account. I always made new photos. But each time they send me a letter that my documents have been transferred to the appropriate department, and after a few weeks they ask me to send new documents again.
This story has been going on for more than a year, I do everything they ask, but I can’t log into my account. The last time they asked me to take new selfies photos with a passport and utility in another room, on a different background. I took these photos and sent them an email 12/13/2019. The next day I received a letter stating that my documents were handed over to the appropriate department and will contact me shortly. However, 30 days have passed since I sent the documents, but I did not receive a response from them and I can’t log into my account.
Please help me unlock my account and withdraw money from willhill

After a number of years of not using my account, I decided to reopen it and start using the casino section of the website. I was having a number of issues reopening my account and was speaking to various people on the live chat who were going through the process of reopening my account. Every time it got reopened, I tried depositing with a new card as the old ones on my account were expired and the account would get blocked when attempting to deposit some funds. On 1st April, I spoke to three different customer service representatives and then a manager for over an hour and a half (I spoke to Khiechiel, Rhaine, Lawrence and then Michael who was a manager, and was told it'd take 48 hours to undergo the additional security checks. After this, on 4th April I spoke to Janine and the security issue eventually got resolved and I was able to login and deposit and bet/play.

After my £250 deposit on 4th April, I made £120 profit, so had a total of £370 in my account. I wanted to withdraw my funds at this point, but as soon as I clicked confirm to withdraw, they blocked my account again. I spoke to Peter on the live chat and he told me I'd have to wait 24-48 hours for additional security checks, where I'd then hear back via email from management.

On 7th April, I still hadn't heard back, so I went on the live chat again and spoke to Christian S, who told me there was no update. By this point it had been 3 days since my last chat where I was told it would be 24-48 hours.

On 9th April, I still hadn't heard back. I spoke to Bhanz who told me I'd hear back soon via email.

On 11th April, I still hadn't heard back, so I spoke to Miguel on the live chat, who told me I'd hear in another 24-48 hours. I also requested my live chat logs so I could submit a formal complaint, which he said I'd receive in 24 hours. I asked whether this would really be the case as I'd been told that multiple times and he reassured me it would definitely be the case as that is standard procedure when replying to emails.

On 14th April, I hadn't received the live chat logs nor had I heard back regarding my account being blocked, so I spoke to Nyl and Bhanz. They then followed up and finally sent me the chat logs, but on 15th April, I still haven't heard back regarding my account being blocked, 11 days after being told I'd hear back in 24-48 hours.

I need the money in my account and it is becoming increasingly frustrating not being able to access my account or withdraw my funds. I want something to be done about it. I have all the chat logs as files if anybody requires to view them to cross check with what I am saying.

I NEED HELP AND ADVISE
I made my first ever deposit on a casino site after watching streamers online.
As i didn't want to affect my credit score etc i found William Hill would be ideal as they have a quick cash voucher option.
I made a deposit of £50 via quick cash voucher, after a brief play of slots i was up to £250ish .
I made a withdrawal of £210 via quick cash voucher (same method i deposited from).
I had receive help to locate my voucher code via Live chat as i wasn't sure how to find the code.

*HAPPY DAYS*
I walked to a William Hill store collected my winnings.

**WILLIAM HILL SECURITY CHECK BULLSHIT**
Over the course of the next few days i had carried on depositing £20 (total £220 deposited) here and there via quick cash voucher.
I have played various slots games and now i have £240, £60 and £170 pending in my withdrawals via quick cash voucher.
I was advised by live chat that there is a security check they do on all accounts and it will take 24-48hrs for a response.
It has now been over 5 days and i am getting the same response from live chat.
I have read other complaints on other blogs where people have had similar issues.
I have emailed my ID, Bank statement, Utility bill and bank card pictures.
I have been told my account is already verified and they don't need the document and for me to wait for a email from them.

I'm really upset at the poor service and the limited information from William Hill Live chat.

Please can i get some help or advice if anyone has ever faced the same problem and have they resolved it.

I opened account on William hill from August 2, 2018. My account was fully verified from August 6. I played blackjack every day until August 30, because they asked a proof of income. I sent proof of income on the next day (August 31). I didn't receive any email from William hill about verification my proof of income. William hill said me that they investigate my account every time when I asked about it. No ask additional documents, no ask anything and they don't return my money (€21874), because "investigation is not complete". I wait more than 2.5 months.

so,here i am,my first post on askgamblers.com and it's a casino complaint! ok so here goes,i signed up for a account with the popular uk bookies williamhill.com around the 14th september 2018.i decided on a small deposit of £10 to try out the casino and see how well the games play and make sure there was no lag,crashes or delays with the games.i went to raging rhino and got a bonus after a few spins.paid pretty much nothing.few presses later,another bonus.this time however,2nd spin into the bonus it paid me 1,221x on the second press.0.40p spin paid just under £500.i thought great,i will cash it out and see if their withdrawl process was anygood. this is where the problems started! i had deposited via paysafe voucher,simply to avoid the long waits for withdrawls to go back to debit cards.so i went onto live chat to find out where to send my photo id and proof address and i was pleasantly surprised to find out i could verify my account via the live chat agent! great i thought! so i send my driving licence and council tax bill and after a 10 min wait the chat agent tells me my account is fully verified and i am free to make withdrawls.i then ask how i use the quickcash withdrawl option and was told in order to use this service i had to make a deposit first then request a withdrawl and i would get the code instantlly.ok,great! i deposit £20 via quickcash.i then witdraw the £20 like i was told to do all went well.i then go to withdraw the remaining £460 but there is no option to use the quickcash service.i go back to live chat and they look into it.lady on live chat tells me to go ahead and try again now.i went ahead and tried and there it was,the option to use quickcash withdrawl again.i enter the amount to withdraw wich is £460 and press enter.now this is the issue.instead of giving me the code beginning 6556 they give me a small 9 digit refrence number. i tell the lady on chat what has happened and get told to wait 3-5 mins.i wait.the lady comes back with the answer 'your withdrawl has been sent to security and you will have to wait 24 to 48 hours for responce' ok,so i ask why? she cant answer me and just repeats over that there is a security issue and the withdrawl needs checked by security.i then ask to speak to a manager.the manager comes onto the live chat and tells me this 'we need to make sure the withdrawl is going to the rightful owner,the account holder' well that is when i got very,very suspicious of their reason for holding my withdrawl.i was sitting in a williamhill store with my photo id,proof of address and my account details on my laptop they could see me face to face with this i.d.i tell him this and he completly ignores when i tell him this and proceeds to tell me its with security. now,i look online for reviews whilst im in the store and low and behold i see thousand's of reviews of customers who's had this exact same thing happen to them.i then check askgamblers and look at the complaints section and find the complaints of other customers in my situation. williamhill have used this tactic on me what they have used on thousands of other customers.they wont tell me where my withdrawl is.the money has gone from my account and i am jut getting robotic responses from the live chat agents.i want to open this complaint because i want someone on my side who can help me through this horrific time dealing with these people. thier reason was to make sure it was going to the rightful owner,but i told the manager i was sititing in the williamhill store with my id and could prove it was my money,but no.they are refusing to tell me anything,they have took my money and i want it back. thanks for reading this askgamblers.com and i hope we can get it resolved quickly,thank you.

Hi I'll start off by saying I've tried to sort this via William Hill direct without any joy. So my partner signed up to William Hill and used my card for deposits. She done this playing live roulette and advised that she had got her balance up to just shy of £2000. The account then kicked her out, and on logging back in the balance was at £0 She then contacted the live chat who advised that it was due to the card details not being the same as the William Hill account holder. She apologised for this, and they confirmed that the DEP10 error she was getting on depositing, was due to this. They have now refused to refund the monies after stating on live chat that you can't deposit or withdraw to a card not in the account holders name. It also states in their terms that deposits via this method will be treated as invalid. The agent also confirmed that the system will automatically decline these transactions to protect the safety of players and that it is against their terms to accept this. They are now refusing to refund after admitting that there would be no winnings allowed to be withdrawn. Surely they can't have it both ways? If you are allowed to deposit you must be allowed to withdraw, if you aren't allowed to withdraw via this method then the deposits technically are invalid and should be refunded. Is anybody able to help/clarify? Also, they confirmed the card was registered to another account which was self excluded so therefor deposits via that method would also break their responsible gambling conditions? I have attached the chat with the agent... any advice would be greatly appreciated. Chat 1: Live Chat DISCONNECT July 23, 2:47 AMHi, you’re speaking to Nayeka. How may I help you? July 23, 2:47 AMHi nayeka July 23, 2:47 AMHello. July 23, 2:47 AMHow can I help you? July 23, 2:48 AMCan you confirm what dep10 as an error message is... just got it after trying to deposit July 23, 2:48 AMI understand the concern and I'd be happy to assist you. Let's see what I can do. July 23, 2:48 AMKindly give me a few minutes to check on your account. July 23, 2:49 AMNot a problem... I'm waiting on an update from an issue raised earlier also but was advised to wait 48hour or so July 23, 2:49 AMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 23, 2:49 AMDisconnection in 240 seconds. July 23, 2:49 AMConnection resumed. July 23, 2:50 AMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 23, 2:50 AMDisconnection in 240 seconds. July 23, 2:50 AMConnection resumed. July 23, 2:51 AMThank you for waiting. July 23, 2:51 AMNo problem July 23, 2:51 AMWhat's the username of the account you're pertaining to? July 23, 2:51 AMKerrim27 July 23, 2:52 AMI see. July 23, 2:53 AMSo can you advise me on this please July 23, 2:53 AMWhat the code dep10 is July 23, 2:53 AM"Sorry, we are unable to accept payments from this card. Please use a different card or payment method. If you need help, please contact Customer Services and quote 'DEP10' " July 23, 2:53 AMThat's it July 23, 2:54 AMWhat's the l;ast 4 digits of the card you're about to use. July 23, 2:54 AM*last? July 23, 2:54 AM2608 July 23, 2:55 AMI see. July 23, 2:55 AMIt says here it's details mismatch July 23, 2:55 AMIs this because the name on the card is not my name? July 23, 2:55 AMHave you tried contacting your bank? July 23, 2:56 AMYes. July 23, 2:56 AMIt can be. July 23, 2:57 AMSo do you block transactions when the card isn't in the name of the William hill account holder? July 23, 2:57 AMThe details.are 100 percent correct so I can only imagine this us the issue July 23, 2:57 AMYes. July 23, 3:00 AMAre we still connected? July 23, 3:00 AMOk so dep10 is an error which is for mismatch details July 23, 3:00 AMDue to the fact the name is different on the bank account July 23, 3:00 AMCompared to the name on the William hill acount July 23, 3:01 AMIt has declined the transaction...as you said that it automatically does this... is this to protect the customer or what? July 23, 3:03 AMJust to confirm incase the bank contact July 23, 3:04 AMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 23, 3:04 AMDisconnection in 240 seconds. July 23, 3:04 AMConnection resumed. July 23, 3:05 AMYes, July 23, 3:05 AMIt's part of our player's safety. July 23, 3:06 AMDo you allow deposits by 3rd party methods under any conditions or will these all be declined ? July 23, 3:07 AMNo. July 23, 3:08 AMSo they would always be declined yeah? July 23, 3:08 AMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 23, 3:08 AMDisconnection in 240 seconds. July 23, 3:08 AMConnection resumed. July 23, 3:08 AMhttps://williamhill-lang.custhelp.com/app/answers/detail/a_id/22246 July 23, 3:08 AMYou can click on this link. July 23, 3:10 AMOk so they would be declined as it says July 23, 3:11 AMYes. July 23, 3:11 AMOk thank you Send Chat 2: Live Chat DISCONNECT July 24, 4:13 PMHi, you’re speaking to Aisa. How may I help you? July 24, 4:13 PMHi aisa I'm waiting on an update regarding deposited funds July 24, 4:14 PMI'll check that for you. Few minutes please. July 24, 4:14 PMI spoke to a manager on chat who advised I would be contacted but I haven't heard anything... funds were deposited but weren't allowed to be withdrawn using the same card July 24, 4:14 PMThe card is now advising mismatch details dep10 error so I was advised these would be void and returned without winnings July 24, 4:15 PMOk no problem. July 24, 4:15 PMThanks. July 24, 4:16 PMThanks for waiting. Your card 2608 was found in another account that's not under your name. Note that you can only add one under your name. July 24, 4:16 PMOk so when will the money be refunded July 24, 4:17 PMIs this your card? July 24, 4:18 PMNo I advised this... and was told that the system failed and the deposits would be voided and returned as I would be unable to withdraw winnings from the deposits as the would be declared void July 24, 4:18 PMI was advised by an agent on live chat they would be returned July 24, 4:20 PMSorry but since you used it in Gaming, we cant refund it. July 24, 4:20 PMShe advised the system would automatically pick this up to protect customers....and that it failed and would be refunded July 24, 4:20 PMThe fund was used in Gaming already and this has been processed. We cannot refund it. July 24, 4:20 PMThese transactions aren't allowed... You have previously advised they will be refunded July 24, 4:22 PMI apologise for that one but we cannot refund this as the transactions are settled. July 24, 4:22 PMAre 3rd party transactions allowed? July 24, 4:22 PMNo but if it has been processed, it will stand. July 24, 4:23 PMWhere does it state this in the terms? Because it says they will be voided and returned... if it doesn't state this anywhere please adhere to the terms and void the deposits and return July 24, 4:26 PMHello? July 24, 4:26 PM7.7.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled; July 24, 4:26 PMPlease check here for T&C : https://williamhill-lang.custhelp.com/app/answers/detail/a_id/6719 July 24, 4:26 PMGove me one moment till I read this July 24, 4:26 PMSure. July 24, 4:27 PMAre we still connected? July 24, 4:28 PMYes July 24, 4:28 PMGreat. July 24, 4:28 PMThis doesn't state you can keep the funds from 3rd party deposits July 24, 4:28 PMAre advise where this is stated July 24, 4:28 PMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 24, 4:28 PMDisconnection in 240 seconds. July 24, 4:29 PMConnection resumed. July 24, 4:29 PMIt's under 7. Deposits and Withdrawals from your account July 24, 4:29 PM7.7.1 doesn't state this July 24, 4:29 PMPlease provide the section and point which does July 24, 4:30 PMYou can find it in Chaper 7 of the rules. July 24, 4:31 PMIt says any deposit in July 24, 4:31 PMNot in the name of the account holder will be deemed invalid July 24, 4:31 PMPlease check it : 7.7.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled; July 24, 4:32 PM7.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Deposit part of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void)  July 24, 4:32 PMPlease adhere to the terms and void this 'invalid delosit' July 24, 4:33 PMPlease refund the funds according to the terms July 24, 4:33 PMFew minutes while I check. July 24, 4:33 PMThanks July 24, 4:33 PMNo worries. July 24, 4:36 PMI need to check this with my Supervisor. Few more minutes please. July 24, 4:37 PMThanks July 24, 4:37 PMNo worries. July 24, 4:43 PMStill waiting for my Supervisor's reply Few minutes more. July 24, 4:43 PMOk July 24, 4:44 PMThanks. July 24, 4:49 PMStill there? July 24, 4:50 PMStill here July 24, 4:50 PMFew more minutes please July 24, 4:51 PMCommunication with the chat service has been lost. Please wait while attempts are made to restore the connection. July 24, 4:51 PMDisconnection in 240 seconds. July 24, 4:51 PMConnection resumed. July 24, 4:52 PMThanks for holding. I've forwarded your concern for checking. Kindly wait for an email about this. July 24, 4:52 PMHow long will this take July 24, 4:54 PMI cant guarantee but you will be emailed as soon as we have update. July 24, 4:54 PMOk July 24, 4:55 PMthanks for your time July 24, 4:55 PMThanks. Send

Since i made a deposit with skrill on this casino of 121 euros, with the welcome bonus and played all the money trough requirements of terms and conditions. Made no bet higher then 5 euros. Played all fair. Then i won arround the 2000 euros and made a withdrawal, this friday i took a look on my account and saw it was blocked. Then i asked the live chat what the reason was for this. I get an answer as it is for security reasons. Today took a look at it but it is still locked and no answer is giving up on this case. I want to know what takes so long, i allready wait 7 days on my withdrawal transfering to my skrill account. 7 days and still pending? I cant find anything in T&C about this long pending status. Nothing happens at all.. account blocked with my 2000 euros locked in it. I want my money because i won it fair.

Hello, I start playing on William Hill Casino Club. I make a big winnings and have withdrawal the money. I send my documents and they are approved. I did this withdrawals: 16-09-2017 €10.000 16-09-2017 €10.000 16-09-2017 €10.000 Total: €30.000 This withdrawals are already over time. The pending time is 4 days, we are now over 11days. If i count only working/business days then im at day 7. Everytime i got the same reaction on livechat from William Hill Casino Club ''We are waiting on a management Approval'' when im asking for an update or a actual status of my withdrawals. What i have to do? I dont now more. I already called been on livechat everyday the same story. I have already called for €60,- with my mobilephone. But i dont get my winnings. What i have to do? i dont know it. I read a lot of bad things about William Hill Casino Club. Yesterday i won again money on William Hill Casino Club: 26-09-2017 €20.000 26-09-2017 €20.000 26-09-2017 €20.000 26-09-2017 €20.000 Total: €80.000 But this money is now in the ''normal'' pending period. I hope to hear from you

Can anyone advise me on a situation I have with William hill casino club they haven't processed a withdrawal I made for £10.000 pounds on the 20th of November, I have been jumping through hoops for them for over a week supplying them every form of account verification known to man, with the promise of payment, & now there is nothing left for them to ask of me ,they keep saying that the relevant team are still looking in to it, I still can't believe they have done this, and what makes it ten times worse is that I deposited nearly £3000. pounds in credit card and skill transactions to win the £10.000 ,in the first place I am trying to stay calm but my patient's has truly run out and I honestly don't know what action to take, but for the record,i am willing to take any action needed in order for them not to get away with this ,even if it bankrupts me, Thanks, yours sincerely, Mrs Jennifer .

on the 11th I was playing the pix a mix slot on 40p a spin I notice that it hadn't given me my win so I rang them up.i argued for about 45min on the phone saying it was a win ive got the screen shot they wasn't having none of it so I emailed the second opinion and have various email contact with them this is not the first time this has happened on my account but I couldn't be bothered with arguing it out coz you never get any where and refuse to put you thru to manager.ive been waiting since they 11th and still they saying its getting looked into you can clearly see I'm not lying so obviousky they trying to cover up this mistake.its hard for me to know if this is enough as I had a stroke and things like this are hard for me to do so please ask if you need anything else

Regarding William Hill Casino Club. I refered a friend who made a deposit and wagered but when i went to chat to claim the bonus they could not find information linking my friend to my referal. I referred my friend at 11.30pm NZ time and showed in my history that. I also did a screenshot of the form i filled in to do it as I did this twice to be sure.. i have attached a screenshot showing auto fill wanting to resubmit exactly the info i submitted and upon clicking confirm a message that came up for me the second time I did it stating that the email address of my friend had already been submitted. Proving it was submitted. There seems to be a glitch of some kind but still no bonus is being awarded.. on the screen shot you can clearly see i am logged in and in the second image clearly the statement that that email had already been submitted. Feeling disappointed as this is a good contact I've sent to the casino and have done many more as well.

I deposited £875 in my William Hill account in June 2015 to get a bonus of £175. They didn’t give me the bonus so I withdrew it. They refused to pay it back to my ewallet account (my method of deposit) and said they would send a cheque to me instead. The cheque never reached me even though they said they had sent it twice and then when I asked them to cancel the cheque and pay to my ewallet account they said the account has been closed as I have been found to be ‘in breach of our terms of use’. How can I be in breach of their terms of use when all I did was deposit and withdraw? I have asked them to specify what term they claim I broke all they have sent me is: o abuse of bonuses or other promotions; and/or o using unfair external factors or influences (commonly known as cheating); and/or o taking unfair advantage (as defined in paragraph 11.5.3); and/or o opening any Duplicate Accounts; and/or o undertaking fraudulent practice or criminal activity y (as defined in paragraph 11.5) I haven’t broken any of these terms, it’s very frustrating to be accused of something you haven’t done. I asked the casino to provide me with proof but they have refused. How can I defend myself when I am unsure exactly what they are accusing me of? To a large company like William Hill £875 isn’t a lot of money but to me it is. I was first in contact with the William Hill support team (by email) and when they refused to discuss my case any further I emailed their second opinions team who were no help and have said that as they have ‘clearly explained’ their position several times they consider the matter closed. I would appreciate any advice on the matter of how to get my money back.

I requested a withdrawal from william hill over 6 months ago, they asked for a proof of id and address (for the second time) I sent that in and it was approved. Then they asked for a proof of funding, I sent in my neteller screen shot and that was approved. William hill then said they needed a proof of income, I was a student at the time and couldn't provide that. They said I could provide proof of income from my parents, I sent 9 pages of private documents that my parents gave me. They started to make me feel like they didn't want to pay me after saying I still needed a proof of income even though I've stated I don't work. After a few months of no contact I got a job and sent them my proof of income, they insisted they needed it translated into english by a lawyer. I complied and paid for that to be done and sent them the new document. They replied saying my income was not enough for my level of play. The amount they must payout is large, But its no excuse to stall and make up any excuse not to pay me. I have provided all the documents they requested. There was no bonus given from William hill for any of my play. I hope this is just a misunderstanding or break down in their internal communications and William hill pay me my money back

I've deposited money (without BONUS so no string attached) and made around 1200€ wins so I wanted to withdraw it all and they asked me to send documents so they could be verified. I had the good idea to back up everything I could. I have statement, chat logs and even videos of my earnings. First they told me it was something with a "Withdrawal limit" and now Security Team won't let me pass their "checks" ?!?! They told me I should get an answer by e-mail in 24-48 hours but I didn't. When I try to speak with the casino (Live Chat), they tell me that my documents are being reviewed by the team and then refuse them. They asked me to take pictures of several things which I did, even me holding my ID, credit cards and other documents. Everything is perfect on the pictures, everything matches, I'm honest player. They tell me that it has been refused but won't tell me why and give me wrong things like : "Once they receive a valid documentation which satisfies our requirements under our Money Laundering and Fraud prevention regulatory requirements, the account will remain suspended and any funds will remain held." All proofs are here, chat logs, etc. What !??!! How is that even possible ? Everything is 100% legit, they are definitely trying to scam me, I guess. You'll find in my documents everything you need to.

Please someone help me, I can’t believe what has happened and I don’t know where to turn. I was amazed when I had two big wins one after the other and now the casino is refusing to pay me!! I deposited with William Hill Casino Club on 19 May and from my £1000 deposit I won £10,787. I was feeling lucky and was up by over £9,000 so I deposited £100 with 21Nova (their sister company) receiving a £160 bonus and lost, I finally deposited £835 with them using their second bonus receiving a £250 bonus and won £10,039. I couldn’t believe my luck! Later on that day I received an email from William Hill saying that due to the recent activity on my account, they have investigated and my account would be closed and winnings confiscated. They provided me with some terms and conditions which I read, none of which I have broken. I emailed William Hill Casino Club asking them to explain what terms I had broken but they just sent me a general list of their terms, I called William Hill Casino Club and asked for more information on what terms I have supposedly broken and they sent me an email accusing me of ‘promotion abuse’. 21Nova have also confiscated my winnings and closed down my account so I’ve lost over £20k. I’m in utter shock that both casinos have confiscated my winnings based on abuse of the bonus which they were quite happy to credit to my account at the time of depositing. I was very lucky to have won twice in one day but merely taking advantage of the bonuses that the casinos advertise is not bonus abuse. Is this a practice adopted by a lot of casinos? Two wins in one day and they confiscate your winnings and close your account? This has really upset and angered me, I haven’t broken any terms but I’ve been accused of doing so and had £20k taken away from me. I feel robbed and like the casino are using any way they can to avoid paying me this money. I feel powerless against such a big casino I just don’t know where to turn. If you want me to send a screenshot of our email conversations then I will happily send them. Any help or advice would be gratefully received.

Account failed to be closed when I was told it was on the 12th may 2015 I have a problem with gambling and they told me my account would be shut it was I was then allowed to deposit 130 pounds into this account that should of been shut William hill casino club failed me by not shutting it but telling me they had please be aware people they are not helpful have not answered any of my emails of complain I have emails from the stating account was shut in May and emails to confirm I have been able to use it and deposit to it sine that date

Hello, good day, first sorry for my english, my main is Spanish, ok so.. i request my withdraw of 40 dollars, 19/03/2015 and i still waiting for my money, i called lot of times with william hill and they told me they deposited to my card, but no, i go to my bank and my card is on cero. i have proofs of my bank status. sorry for my english again but i think is ok. and thats all, thank you!