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William Hill Casino - 4 weeks waiting for £591 refund

Complaint Info
Disputed casino William Hill Casino
Reason Refund declined
Amount £ 591
Inactive user
Posted on April 1, 2019

I am disgusted that William hill allowed my account to be reopened after i had closed it 2 years ago and my devices were severely hacked 28th february 2019 to which hacked gained access to all my bank and reopened them.i reported this to my bank who had no response from William hill and said that the only way to get my money back for this unauthorised transactions was to report it to William hill.

That was 4 weeks ago and William hill just tell me everyday that I need to send documents to which i have done and still nothing.

I want justice as I have waited long enough..Sent all proof needed aswell to back my case I'm also a member of gamstop so this account should never of been opened to which i sent proof to William hill second opinion team 34weeks pregnant and have suffered in hospital due to this situation for stress as I have had this done to myself.£591 is alot of money to a single mum of 1 and pregnant with my second child and I need my refund asap .william hill wont respond and I am at my wits end now !!!

Posted on May 6, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Inactive user
Posted on May 6, 2019

I want a response as I have waited long enough for William hill to respond .I have attached proof that I did not authorise any of these as my bank had actually messaged me and I replied N for no also I have attached proof of my devices being severely hacked within my home (vipre security got hacked and William hill stated that they couldn't see any fault) I want refunded asap and email from William hill to rectify this

Inactive user
Posted on May 8, 2019

Any response yet as this is shocking i have waited long enough!

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