Ag Awards

Sun Palace Casino

Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

Sun Palace Casino Review

  • 0-24-hour withdrawal time frame
  • Live chat available
  • Games powered by Real Time Gaming
  • Games certified by TST
  • TST audit not visible to the public
  • Few withdrawal methods
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General info & Latest Promos
Established 2002
Owner Main Street Vegas Group Casinos
Casino Promotion

Sun Palace Casino is a luxurious online casino that gives all the players the chance to gamble in style. The casino uses games from software mega-company Real Time Gaming. They currently hold a gaming license in the jurisdiction of Costa Rica.


If you are a video slot lover, Sun Palace Casino has more than enough games to entertain you. Players can enjoy a variety of different themes, paytables, and exciting features. With nearly 100 games to pick from, you're bound to find the game that's perfect for you, or switch it up every time. Sun Palace Casino also has three-reel slots with varying paytables, with some even having a progressive jackpot.

Table games players have a multitude of different games to select from. In addition to the mainstays of blackjack, roulette, and craps, players can also play a number of unique 21 games, sic bo, casino pokers, and specialty games.

If you're a self-proclaimed video poker junkie, you're certain to get your fix at Sun Palace Casino. All of their video poker games come with generous paytables, flawless animations, and even a double-or-nothing feature. Best of all, you're not limited to just the standard variants; if you're up for a challenge, be sure to try out any of their unique variants, both in single- and multi-hand denominations.


Players need to be able to get in contact with a casino support representative whenever they have any issue. Sun Palace Casino makes this easy. Contact them via the online live chat service either through their website or through the downloadable casino client, and a customer representative will be with you within seconds. You can also give them a call, or send them an e-mail and get a reply within 24 hours.

Security and Fairness

Sun Palace Casino doesn't want you to feel unsafe when playing their games. As such, they have encrypted all communication between their casino and you with 128-bit SSL technology. This mechanism makes it impossible for cyber thieves to steal any sensitive information you send to the casino, whether it is personal or financial in nature.

When playing online, gamblers also deserve to know that they're being dealt a fair game. To alleviate any doubt, Sun Palace Casino has had their games audited by TST, a leading mathematics testing corporation. Although this report cannot be viewed by the general public, RTG has been proven through time to be a reputable software provider.


Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Germany [1]
      • Schleswig-Holstein
    • Italy
    • Puerto Rico
    • Romania
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

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Sun Palace Casino Reviews by Players


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radscal4 3 reviews
Reviewed on August 9, 2019


Games are fun. Sames as other rtg casinos. Prefer video poker. Some games are not available on the mobile app like playing more than one hand. If you play same game for period of time on poker it will hit.

Like food fight but also not on mobile app.


Trying to get a withdrawal in a reasonable time isnt possible. Been waiting a week and a half and they keep saying they are waiting dow confirmation. No phone number to talk to anyone. Stay away.

I was a high level player and it made no difference. VIP means nothing. No standard for timeframes on withdrawals. Nothing posted and they have a standard phrase they give you everyday. Some emails dont even get answered.

Bonuses use to be 100% now only 50% of what you deposit and you have to play a very high amount to get bonus paid out.

You have to make 3 deposits minimum and you have to ask after each deposit for one.

I have friends who have played and have had the same issue regarding getting their payout in a reasonable timeframes. Other places I play out takes 1 to 4 days and you dont have to wait days for approval.
Warrior 2 reviews
Reviewed on May 29, 2019


It takes very long time to withdraw, I do not like is the length of time it takes to get your winnings. It would be better to get your winnings by way of a bank transfer.
RESgeoff 4 reviews
Reviewed on March 13, 2019


One of my top RTG casinos to play at.
- Amazing bonuses
- Multiple deposit and withdrawal methods
- Low withdrawal requirements as well as fees
- Quick responding customer support as well as friendly and helpful
- Free chip and free spins are much higher than most other RTG casinos


Withdrawal times - the longest out of any other RTG site I play at. My last withdrawal took roughly a month.
That's about it. If you are familiar with RTG then you understand some slots are outdated looking and sounds are a tad annoying.

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