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Spin and Win Casino

VERYGOOD 8.28
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Spin and Win Casino Review

  • Numerous software providers
  • A wide variety of slots and scratch cards, as well as some table games and video poker
  • 24/7 live chat and email support available
  • Toll-free phone support available in the UK, Canada, and Australia
  • Unique 3D World
  • Payments processed through secure servers via Royal Bank of Scotland
  • Certified fair by the AGCC
  • Limited number of video poker games
General info & Latest Promos
Website http://www.spinandwin.com
Established 2011
Owner Daub Alderney Limited Casinos
Casino Promotion Spin and Win Casino: 100% up to £500 + up to 100 Extra Spins

Spin and Win Casino is a modern online casino with a convenient instant play layout. They are powered by a multitude of software providers including Blue Gem Gaming, IGT (WagerWorks), NetEnt, and Microgaming Quickfire among others. The casino holds a license in the jurisdiction of Alderney.

Games

Because Spin and Win offers a number of different software providers, the number of games available in their lobby is extensive. In fact, their catalogue of slots is one of the biggest in the industry. Their library is filled with popular video slot titles like Mega Moolah slot, Kitty Glitter slot, Wolf Run slot, 300 Shields slot, Beretta's Vendetta slot, Monopoly Here and Now slot, and Cleopatra II slot. For players looking for a more convenitional approach to gaming, Spin and Win also features a couple of three-reel classics.

Table game players have plenty to get enjoy at Spin and Win as well. The casino is packed with a number of different card and table games like one-, two-, and three-wheel roulette, numerous types of blackjack, baccarat, and Texas Hold'em Shootout.

If it's video poker you're looking for, Spin and Win offers Jacks or Better, Joker Poker, and Bonus Poker. Although this is not a particularly diverse selection of games, they are available in three different styles: standard Draw Poker, the Western-themed Lucky Draw Poker, and multi-hand Ten Play Poker.

Want to enjoy some instant win fun? Check out Spin and Win's "Scratch Games" section. Here you can enjoy a number of scratch cards and other instant win games. These games combine the fast-paced action of a real scratch card with exciting graphics and a multitude of themes.

3D World

Although their game collection is massive, Spin and Win's most iconic feature is their 3D World. Instead of playing through the plain casino lobby, you can log into this free feature and participate in a virtual casino world. Play any of the casino's slots or mingle with fellow gamblers. With top-notch graphics and plenty of social features, Spin and Win's 3D World provides a truly unique online gaming experience.

Support

Spin and Win has implemented one of the best support systems around into their instant play casino. If you have any questions or feedback, you can reach a representative through three different methods. Most players prefer live chat, which allows you to get in touch with a rep in a matter of seconds directly through the website. You can also get instant support through their toll-free UK, Canada, and Australia phone numbers. Alternatively, you can send Spin and Win an email and expect a reply within 24 hours.

Security and Fairness

Spin and Win is open about their security policy, which is one of the most reliable signs of a quality casino. Payments are processed through the Royal Bank of Scotland using the industry standards of encryption and firewall technology. Spin and Win sees to it that your financial information is protected with the utmost of care.

The games at Spin and Win are all certified fair by the Alderney Gambling Control Commission. In order to retain their license, Spin and Win is required to continue to show evidence of fairness to this authority. For this reason, you can rest assured that you're getting a genuinely random game.

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Spin and Win Casino Reviews by Players

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Angelan84 1 review
United Kingdom
Reviewed on April 4. 2019

DISLIKED

Absolutely shocking and poor customer service. They do not want to resolve any queries or issues with your account so if you get a issue don’t expect them to resolve. They removed my deposit limits which allowed me to then exceed my limit which I had set on my account. Customers beware of this site!
SPIN AND WIN CASINO REPLIED ON APRIL 5. 2019
Dear User,

We would like to thank you for sharing your thoughts with us. We are sorry to hear that your experience with Spin And Win Casino was not pleasant.

At Spin And Win, we strive to give the best services possible as our members are important to us! To ensure that you have a better experience on the site, we would like to invite you to contact our customer support management team. They are available for you anytime and would be more than happy to assist you. You may reach them on 0808 238 6061 or send an email to csmanagers@daubltd.com.

If you are not satisfied with the company’s decision, we encourage you to visit “complaints and disputes” protocol. You will find the steps to take in such events. You can use the link provided: https://www.spinandwin.com/complaints-and-disputes/ where you be taken directly to the page.

Spin And Win Casino has appointed ECOGRA as an independent Alternate Dispute Resolution Center, to deal with unresolved cases between company and member.

Warm Regards,
Spin And Win Casino Team
Wiggles 2 reviews
United Kingdom
Message
Reviewed on January 12. 2019

DISLIKED

I have played on a few sites, with other when you first deposit and recieve your bonus, you can play and win and after you have won a certain amount you can then withdraw. With this one it doesn’t matter how much you win you can’t withdraw as its classed as bonus wins. Pointless having the bonus really.
SPIN AND WIN CASINO REPLIED ON JANUARY 15. 2019
Dear User,

Thank you for writing us your review.

We believe you are not well acquainted with our bonus system, hence allow us to shed light. All bonuses on Spin and Win come with terms attached; playthrough, expiry date, maximum convertible amount and so on.

Correct, when you win off a bonus, your winnings are counted as ‘Bonus Wins’. However, as you play your bonus, your playthrough / wagering requirement depletes until completion and then, your winnings are converted to Real Cash, which you can of course, request to withdraw.

On Spin and Win, bonuses are considered to be the Plan B. When you are out of real cash, you get to play your bonuses and win, just as you would from your own money.

Should you wish to discuss, you are more than welcome to join us on Support.
mindymoo18 6 reviews
United Kingdom
Message
Reviewed on November 14. 2018

LIKED

- Decent selection of novomatic games
- Decent amount of microgaming slots

And thats about it for the positives here.

DISLIKED

Put in a withdrawal request 8 days ago, sat pending for 5 days, then they said it was sent to my bank 3 days ago, still the money is no where to be seen. I now doubt I will ever see this money but you live and learn. Id advise new players to stay clear if you want fast withdrawls. Sasino seems decent to play at but 8 days for a withdrawal and the cash still isint with me is beyond a joke.
SPIN AND WIN CASINO REPLIED ON NOVEMBER 15. 2018
Dear Member,

First and foremost, thank you for taking the time to rate us but also for bringing the matter to our attention.

While withdrawal requests are subject to pending periods, these are processed within 72 business hours upon receipt, while processing time starts at 10 AM (GMT) on business days only.

We trust you understand that the week-end might affect the processing time, however, upon released, the funds are cleared within 3 to 5 business days, prior to the winnings showing on members end.

It will be much appreciated if you could kindly reach the Live Help Team for assistance on the long-awaited withdrawals, which we understand should have already reached you by now.

They will be glad to look into this and assist accordingly. To note that the Live Help team is available 24/7, so do not hesitate to check or give them a call anytime.


Why are you reporting this review?

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