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Spin and Win Casino

VERYGOOD 8.14
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Spin and Win Casino Review

  • Numerous software providers
  • A wide variety of slots and scratch cards, as well as some table games and video poker
  • 24/7 live chat and email support available
  • Toll-free phone support available in the UK, Canada, and Australia
  • Unique 3D World
  • Payments processed through secure servers via Royal Bank of Scotland
  • Certified fair by the AGCC
  • Limited number of video poker games
General info & Latest Promos
Website http://www.spinandwin.com
Established 2011
Owner Daub Alderney Limited Casinos
Casino Promotion Spin and Win Casino: 100% up to £500 + up to 100 Extra Spins

Spin and Win Casino is a modern online casino with a convenient instant play layout. They are powered by a multitude of software providers including Blue Gem Gaming, IGT (WagerWorks), NetEnt, and Microgaming Quickfire among others. The casino holds a license in the jurisdiction of Alderney.

Games

Because Spin and Win offers a number of different software providers, the number of games available in their lobby is extensive. In fact, their catalogue of slots is one of the biggest in the industry. Their library is filled with popular video slot titles like Mega Moolah slot, Kitty Glitter slot, Wolf Run slot, 300 Shields slot, Beretta's Vendetta slot, Monopoly Here and Now slot, and Cleopatra II slot. For players looking for a more convenitional approach to gaming, Spin and Win also features a couple of three-reel classics.

Table game players have plenty to get enjoy at Spin and Win as well. The casino is packed with a number of different card and table games like one-, two-, and three-wheel roulette, numerous types of blackjack, baccarat, and Texas Hold'em Shootout.

If it's video poker you're looking for, Spin and Win offers Jacks or Better, Joker Poker, and Bonus Poker. Although this is not a particularly diverse selection of games, they are available in three different styles: standard Draw Poker, the Western-themed Lucky Draw Poker, and multi-hand Ten Play Poker.

Want to enjoy some instant win fun? Check out Spin and Win's "Scratch Games" section. Here you can enjoy a number of scratch cards and other instant win games. These games combine the fast-paced action of a real scratch card with exciting graphics and a multitude of themes.

3D World

Although their game collection is massive, Spin and Win's most iconic feature is their 3D World. Instead of playing through the plain casino lobby, you can log into this free feature and participate in a virtual casino world. Play any of the casino's slots or mingle with fellow gamblers. With top-notch graphics and plenty of social features, Spin and Win's 3D World provides a truly unique online gaming experience.

Support

Spin and Win has implemented one of the best support systems around into their instant play casino. If you have any questions or feedback, you can reach a representative through three different methods. Most players prefer live chat, which allows you to get in touch with a rep in a matter of seconds directly through the website. You can also get instant support through their toll-free UK, Canada, and Australia phone numbers. Alternatively, you can send Spin and Win an email and expect a reply within 24 hours.

Security and Fairness

Spin and Win is open about their security policy, which is one of the most reliable signs of a quality casino. Payments are processed through the Royal Bank of Scotland using the industry standards of encryption and firewall technology. Spin and Win sees to it that your financial information is protected with the utmost of care.

The games at Spin and Win are all certified fair by the Alderney Gambling Control Commission. In order to retain their license, Spin and Win is required to continue to show evidence of fairness to this authority. For this reason, you can rest assured that you're getting a genuinely random game.

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Spin and Win Casino Reviews by Players

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JarredOff 1 review
United Kingdom
Reviewed on July 18, 2019

LIKED

Some good games but that's about it,

DISLIKED

Ok so i signed up with this joke of a casino made a deposit and lost which is normal to loose.
I got sent some free spins with wagering attached and no deposit needed, i won some money completed wagering and decided to withdraw a mere £20 hey hey free money. NOT
So i made the withdrawal and it was still sitting there nearly 2 days later so i contacted them to be told there's a reversing time of 36 hours but i had missed the allocation so i would need to wait another 24hrs.
Following day i received this email :
In regards to your Spin and Win account, it is to inform you that your pending period is now lapsed and your withdrawal of £20.05 is currently being audited.
However, no recent activity has been located from your account.
As such, we would much appreciate if you can confirm whether the card registered on the account is still active?
Please reply to this email accordingly.
Upon confirmation that your card is still active, your withdrawal will be reversed on the next working day. You shall then request for the withdrawal again on your side.
Once request, it will undergo the normal pending period before being allocated to the finance team for the auditing checks before being released.
Upon release, you may then expect to receive the funds within the following 2 to 5 business days.
If the card registered is no more active, please register the replacement card if already available or an alternate payment method such as another bank card, PayPal or Neteller; and then request for the withdrawal again.
Please note that to activate the payment method, a minimum deposit will be required, yet rest assured you will be able to request for a withdrawal of that deposit if you wish to.
Looking forward to hearing from you.

Kind Regards,
Dave
Customer Support Team

OMG Please guys and gals stay clear of this one
Angelan84 1 review
United Kingdom
Reviewed on April 4, 2019

DISLIKED

Absolutely shocking and poor customer service. They do not want to resolve any queries or issues with your account so if you get a issue don’t expect them to resolve. They removed my deposit limits which allowed me to then exceed my limit which I had set on my account. Customers beware of this site!
SPIN AND WIN CASINO REPLIED ON APRIL 5, 2019
Dear User,

We would like to thank you for sharing your thoughts with us. We are sorry to hear that your experience with Spin And Win Casino was not pleasant.

At Spin And Win, we strive to give the best services possible as our members are important to us! To ensure that you have a better experience on the site, we would like to invite you to contact our customer support management team. They are available for you anytime and would be more than happy to assist you. You may reach them on 0808 238 6061 or send an email to csmanagers@daubltd.com.

If you are not satisfied with the company’s decision, we encourage you to visit “complaints and disputes” protocol. You will find the steps to take in such events. You can use the link provided: https://www.spinandwin.com/complaints-and-disputes/ where you be taken directly to the page.

Spin And Win Casino has appointed ECOGRA as an independent Alternate Dispute Resolution Center, to deal with unresolved cases between company and member.

Warm Regards,
Spin And Win Casino Team
Wiggles 2 reviews
United Kingdom
Reviewed on January 12, 2019

DISLIKED

I have played on a few sites, with other when you first deposit and recieve your bonus, you can play and win and after you have won a certain amount you can then withdraw. With this one it doesn’t matter how much you win you can’t withdraw as its classed as bonus wins. Pointless having the bonus really.
SPIN AND WIN CASINO REPLIED ON JANUARY 15, 2019
Dear User,

Thank you for writing us your review.

We believe you are not well acquainted with our bonus system, hence allow us to shed light. All bonuses on Spin and Win come with terms attached; playthrough, expiry date, maximum convertible amount and so on.

Correct, when you win off a bonus, your winnings are counted as ‘Bonus Wins’. However, as you play your bonus, your playthrough / wagering requirement depletes until completion and then, your winnings are converted to Real Cash, which you can of course, request to withdraw.

On Spin and Win, bonuses are considered to be the Plan B. When you are out of real cash, you get to play your bonuses and win, just as you would from your own money.

Should you wish to discuss, you are more than welcome to join us on Support.

Why are you reporting this review?

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