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Spin and Win Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 43 Reviews
5.5/10
43 Reviews
Complaint Response 3 Complaints
2 days avg. 3 Complaints
What we like
  • Numerous software providers
  • A wide variety of slots and scratch cards, as well as some table games and video poker
  • 24/7 live chat and email support available
  • Toll-free phone support available in the UK, Canada, and Australia
  • Payments processed through secure servers via Royal Bank of Scotland
  • Certified fair by the AGCC
What we don’t like
  • Limited number of video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Spin and Win Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinandwin.com
Established
2011
Licences
UK Gambling Commission, Gibraltar Regulatory Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Spin and Win Casino is a modern online casino with a convenient instant play layout. They are powered by a multitude of software providers including Blue Gem Gaming, IGT (WagerWorks), NetEnt, and Microgaming Quickfire among others. The casino holds a license in the jurisdiction of Gibraltar.

Mobile Gaming

Those who prefer gaming on the go can use the fully optimised mobile casino which can be played from virtually any device. The casino is also a home to some of the most popular games in the iGaming universe.

Security and Fairness

Spin and Win is open about their security policy, which is one of the most reliable signs of a quality casino. Payments are processed using the industry standards of encryption and firewall technology. Spin and Win sees to it that your financial information is protected with the utmost of care.

The games at Spin and Win are all certified fair by the Alderney Gambling Control Commission. In order to retain their license, Spin and Win is required to continue to show evidence of fairness to this authority. For this reason, you can rest assured that you're getting a genuinely random game.

StallCation

Complaints

Read the complaints other players have left for Spin and Win Casino. Learn more about complaints.

Show all complaints
Spin and Win Casino - Still waiting for withdrawals after 1 month
I have placed 3 withdrawal requests at Spin and Win during July. they have a fairly ridiculous system with tiny daily/weekly and monthly withdrawal limits which meant to withdraw my balance I had to make 3 different requests. £1000/£1000/£752 (also can't withdraw the 10 pennies for absolutely no reason, what a joke). the first withdrawal for £1000 was processed with no problems. each time I arrived at the casino to make further withdrawals I would play a little high stakes BJ, then make my next request. However the 2nd and 3rd withdrawals totaling £1752 have not arrived and I am being fobbed off by the site. This is not a verification issue, the account is verified. They claim they are waiting on their provider completing game play checks. Apparently this is "routine" which is casino speak for "not routine in the slightest". I have given the casino several chances to progress this, and have now run out of options. It's is over 4 weeks since I made my first withdrawal request. This time frame is unacceptable, and if something as simple as game play checks cannot be resolved in this time then the casino simply does to deserve to be in business. I expect them to accept that if the provider cannot give them game play checks in a timely manner then they should change provider and in the meantime accept that they can simply check the history on my account for themselves and process my withdrawals.
staus Resolved
£1000

Complaint Statistics

Resolved 3
Avg. Amount $ 874
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

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Player rating
5.5/10 43 reviews

Top reviews from our players

Good selection of games.
Quick-ish response from customer service.
That you can cancel a bonus before hitting the bonus funds.

36 hours pending withdrawal time. Then had to be checked and verified to be sent out the following day. All in all will take about 7 days to receive a withdrawal. On that basis alone I wouldn't return to the site.

Dear Amelia, We are very pleased to hear that you are enjoying your time here on SpinandWin and thank you for your comments. Amelia, whenever you will request for a withdrawal, it will remain pending for 36 working hours. Once your pending period is over, your withdrawal will be sent to our Auditing Team for checks. They will verify the wins and they will also check that all Terms & conditions prevailing have been satisfied. Once confirmation has been received, your withdrawal will be released and from there you can expect to receive your funds within 3-5 banking days. We would like to re-assure you, should there be any issues, our Customer Support Team will be getting in touch with you. Here at SpinandWin, we strive to constantly improve your gaming experience and as you move up the VIP ladder, your pending period will decrease as well. Meaning that you can receive your withdrawals faster. Should you have any questions or require any further assistance, please do not hesitate to contact our Friendly Support Team who will be more than pleased to assist you. Warmest Regards, SpinandWin Team

user avatar

Large selection of games and decent speed so no slow plays or loading times.

Made the mistake of taking the bonus which has a 30X wager and includes your own real money. Deposit minimum being £20 means that you have to wager £1200 to withdraw. Hit a couple of £100 wins but they meant nothing as bonuses were so few and far between that I just managed to hit the wager limit with 5p left. Give this site a go but don't accept the bonus.

Dear Bazrael, We are very pleased to hear that you are enjoying your time here on SpinandWin and thank you for your nice reviews for our games. The bonuses we offer on the site is given to our members as an opportunity to continue playing on their favourite games once their real funds have been used up and most importantly you can win real money from the bonuses. However, the bonuses are attached to Terms & Conditions and a wagering requirement. Here at SpinandWin, our members contentment is of utmost importance and we strive to constantly improve your gaming experience. As such the bonuses are not imposed as we do give the option to our members to either select or decline a bonus when depositing. Hence whenever, you would like to take advantage of any bonuses, we always recommend our members to read carefully the Terms and Conditions attached to the bonus before depositing or claiming. Should you require any assistance or should have any questions, please do not hesitate to contact our Friendly Customer Service Team who will be more than happy to assist you.

user avatar

Wide range of games and navigation through games is very simple. I am almost playing on 25 casinos but this casino uses most user friendly software. Worth giving a try but my advice is don't go for any bonus.

The thing which I don't like and I have not experienced in any of casinos I play is the long withdrawal timings and also I experienced a withdrawal limit on my account which is a very new thing for me I am playing online casinos since 2013 and never had any withdrawal limit on any of my other casino accounts. I requested for the cancellation of my withdrawal limit and received a message that some agent will contact me within 72 hours. As I am spending about 7000£ a week on casinos so I expect to have good withdrawal limit too.

Dear Member, We are happy to hear the positive feedback which you have provided on our website and we are glad that you are enjoying the games that we offer. On the other hand, we have a standard withdrawal process which is accompanied with the pending hours after a withdrawal has been requested. However, the pending hours can be shortened upon being upgraded on our VIP scheme. As stipulated on our T&C’s, we do have withdrawal limits in place, however this can always be reviewed to the discretion of our Payment Team. In order to provide you with a better assistance, we will urge you to contact our friendly Support Desk. Wishing you best of luck in your future games. Kind Regards, Spin and Win.

user avatar

I really like this site. I just signed up, and they have some good promotions for new customers. I have won a little bit, and went on live chat to check my wagering on the bonus and they were really quick to answer and get straight to the point.

There's a good selection of games, and the site loads quickly.

I will update after my withdrawal has been processed regarding their verification process etc..

Theres a maximum winnings from bonuses of £500, which I never like because it would be so upsetting if you won a big amount and they took it back.

It would be nice if you could check your wagering on the bonus without going on live chat.

Dear Member, We will seize this opportunity to thank you for your feedback on our web site and the service provided. The positive aspect of our web site, if a member decides to opt out from bonuses when depositing, we do not apply any restrictions on the amount which can be withdrawn. However, in relation to bonuses there are different Terms and Conditions which are attached such as the wagering requirement and a maximum convertible amount upon completion of play through requirement. Allow me to re-assure you that we do provide our members the option to follow their wagering progress by accessing My Account > Account Activity > Promo tab > Click on the Details section of the active bonus to view the information. We hope the above information has been helpful and you will keep enjoying your gaming experience with us.

user avatar

- Large variety of games
- The site is easy to use
- Good customer service
- I like the fact they send you transcript of the chat conversation

- 36 hours pending time for a withdrawal?
- I only signed up, and accepted the 36 hours waiting time for withdrawals, because it is the only casino that has the Grease games, but when I try to play them, they were unavailable.
- On this casino if you decrease your deposit limit, you still have to wait until midnight for the changes to take effect. Whaaaat?! I never saw anything like that before.
- It is a casino with great potential, but it has left me with a bitter taste, therefore I closed my account. I will not recommend it!

Dear Member, Greeting from Spin and Win. It is a shame that you have decided to cancel your membership with us despite the fact that you have some positive views on our web site. We appreciate your feedback on our withdrawal process which is always welcomed to help us work on improvement. On a side note, we would like to make you aware that the withdrawal time frame shortens as you move up the VIP ladder with us. Indeed, the Grease game is no longer available, however we have introduced several new games with the aim to satisfy the different taste of games of our members. One of the latest game which has been quite successful is the “cash diner” game. We attempt to revamp our variety of games on a regular basis to provide you with the newest games from the most popular game providers. We hope that you will consider giving SpinandWin another go for the good points you have mentioned.

user avatar

Interesting variety of games, if you like being parted easily from your money

Deposited expecting 100 free spins, but you don't get 100 in bulk, you get 20 over 5 days, so you have to keep going back in. My free spins never appeared, Although "customer services" insist that they did.

Greeting from Spin and Win! The free spins offer has been designed in a way to extend the gaming experience of our members whereby they can enjoy free games for 5 consecutive days with us. The first batch of free spins are credited on the day after you have made your first deposit with us and these need to be claimed on NetEnt games found at https://www.spinandwin.com/slots/netent/ except Cosmic Fortune. We will advise you to provide us with your username for us to provide you with more accurate information related to your account or you can contact our Support Desk which is available 24/7. Looking forward to hearing back from you very soon and wishing you good luck in your future games.

user avatar

Spin and Win was an OK experience, a wide variety of slots and table games are available with a clean and click interface.

Chat was pretty helpful aswell and I did make a small loss on the site but received my withdrawal after around 3 days of pending and 2 days to arrive in my account.

Loyalty points are a bit on the stingy side I felt, after a long session playing at 50p-£1 stakes I had only accumulated a few quid which I believe are tied to further wagering and max cashout amounts.

What put me off playing again the most was the withdrawal time which can take up to 72 hours for approval, for this reason I will play somewhere with better service as there are casinos out there who process my withdrawals often within half an hour and no silly reverse option.

Also there are casinos out there who do not tie free spins with a further wagering so I will always play where I can get the best value!

For these reasons I will give spin and win 6/10

Dear Nicholas, Greeting from Spin and Win! We are sorry that you have cancelled your membership with us, but we have taken your comments on-board very positively and we will do our necessary to work on these areas. We also do encourage our members to make use of different payment methods such as Paypal or Neteller whereby withdrawals are received quicker once released on our side. It is true that we have different Terms and Conditions associated with our offers which our members need to accept prior to opt in. On the other hand, we do not apply churning rules if a member decide to deposit and opt out from bonuses, hence they are not tied to wagering requirement and can withdraw at any point in time should winnings be accrued. We thank you for your feedback and we wish you best of luck in your future endeavours. For any further information, please feel free to contact our friendly Support agents who are available 24/7.

user avatar

Spin and Win has all the games on the site that I want to play such as Rainbow Riches Pick n Mix, Super Monopoly Money etc and work well on Mobile/Tablet with no lagging. I deposited £500.00 and always opt out of any bonuses so I am not tied down with any winnings. My money quickly turned to winnings in excess of £6,000.00 over the course of a couple of nights. I have since lost £2,000.00 of the £6,000.00 and decided to cash out at £4,000.00 for the week which is a good profit. I spend circa 10K per month on various sites, however I have decided now that I will spend a lot more time on Spin and Win based on user experiences so far, once I have tested the cash out process.

The live chats have been helpful. Is the Casino Good?, Yes, Does it Pay ?, Yes, do I recommend them? Yes, can you win big? yes

Hi Maddox2003, Thank you for the feedback. First we are glad that you appreciate the collection of games on offer at Spin and Win and if you have any suggestions, please feel free to share with us. We are pleased that you won on slots and wish you many more such wins. Customer satisfaction is on top of our list and we always do our best to ensure that our members have a satisfactory gaming experience on our side. Thanks again and best of luck to you and everyone!

user avatar

A lot of different games and they play smooth without troubles.

The bonus rules are a joke.
I received a cashback of like 8 euros and got like 1 euro from some freespins - and since they have a maximum cashout on freespins winnings of 50 euro they suddenly robbed me of like 100 euro that I managed to win. Even though 99% of the winnings were made with the cashback. I am just happy I didn't win more..

Also none of the bonuses will be credited with Neteller, which is just stated somewhere in the T&C.

Hi Kristofer; First of all thank you very much for your feedback about our range and quality of games; at Spin and Win we endeavour to offer our esteemed players a wide array of games at their fingertips. That being said, it is regrettable to hear that you are unhappy with our bonus rules; however, please note that if you generate winnings from one bonus, the terms and conditions of the said bonus will prevail. Even if you have more than one bonus at any given time, the balance will evolve as per the rules attached to the bonus with which you had generated the winnings. We are sure that our friendly Support Team will be able to provide you with more information about this situation and we invite you to give them a quick visit via any of the available contact portals. It is true that as per our terms and conditions; a deposit via Neteller will not attract any bonus; however, our players may claim a bonus via the various other payment methods at their disposal. We hope that this post has been helpful, if you require any clarification or is in need of assistance, our Support Team will be more than glad to help.

user avatar

Nice site, Good slot selection, Customer service are prompt..

My only grumble would be with withdrawl speed.. otherwise site is fine

Dear Antonio, We are pleased to hear that you are having a great time here on SpinandWin. The withdrawal process is similar for all members on the site, however, we have taken note of your feedback. Should you have any question or require any assistance. Please do not hesitate to contact our friendly Support Team who are available 24/7.

user avatar

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