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Ruby Slots Casino


Ruby Slots is an RTG casino, Real Time Gaming software - one of the oldest and most diverse software platforms around, with a dazzling red theme and a large variety of games. The casino holds an offshore business license from the jurisdiction of Costa Rica. 


As their name suggests, Ruby Slots has a large selection of slot games for their players. Their game catalog features every slot in the RTG library. This includes popular five-reel games like Count Spectacular, Cleopatra's Gold, Rain Dance, Triton's Treasure, and Achilles, as well as progressive titles such as Jackpot Piñatas and Aztec's Millions. Players can also try several three-reel slots, such as 7's and Stripes and Diamond Mine.

Ruby Slots features a very large assortment of table games. Blackjack players have a number of different variants to choose from, including standard blackjack, Super Fun 21, and Pontoon. Roulette players can enjoy four different variants including Multiplayer Roulette. Other games include three Caribbean pokers, red dog, Vegas Three Card Rummy, and war.

Video poker players have plenty to choose from at Ruby Slots. In fact, the casino features one of the largest varieties of video poker in the industry. This includes both single-hand and multi-hand games. Some of the more popular variants include Jacks or Better, Deuces Wild, Joker Poker, Double Double Bonus Poker, Pick 'em Poker, and Jackpot Poker.


Ruby Slots features a dedicated support service that runs 24/7. Players can get the fastest assistance through the casino's live chat function, which is available both in the casino and on the Ruby Slots website. Assistance is also available through a US toll-free phone number and an email address.

Security and Fairness

Ruby Slots does a good job at protecting player details. They use 256-bit SSL encryption, which prevents unauthorized users from stealing data as it travels through the Ruby Slots network. This is the same technology used by banking websites and other major online companies, and is fully described in the casino's FAQ page.

The RTG platform used by Ruby Slots has been proven fair countless times over the years. To show their players that they run a fair game, Ruby Slots has posted a seal of fairness from TST on their website. Although this seal doesn't link to the full report, there is enough evidence available to confirm that the games are genuinely random.


  • Full selection of RTG games
  • Instant-play option available
  • 24/7 support through live chat, toll-free US phone, and email
  • Secured with 256-bit SSL encryption
  • Proven fair by TST


  • Instant-play version is lower quality
  • Phone service not available for players outside North America


Ruby Slots Casino Reviews by Players


Write a review
fpeace 1 review
United States
At various times you can accumulate a good balance.
It takes what seems like a century to get your money. I turn to gamblers in August for help to get a final half of winnings I won in April 2017. Of course, I received my payment promptly then with more apologies for the all the delays. Now, I need help with a small $200 withdrawal request that has not been approved even though I requested it the last week of October.
ydz 1 review
United States
Not much. Seems like it's run by a teenage kid in the basement of mom's house.
Everything. Amateurs. Free chip bonus is worthless. Got my balance to $1,400 but then it reset to 100 in the middle of my fast spin @ $12.50 per spin. Balance reset to 87.50. Was told that even if I make a deposit and continue to play that I could only withdraw a max of $100. Even if I made an immediate deposit!! My real money would be set aside while I would be forced to play the free chip until it went to 0. Makes no sense. I told them to delete it, I will not be depositing anything based on my reviews of slow pay.
MackeyDee 2 reviews
United States
I like the instant slot machine games. I did not download their software. The sign up bonuses are pretty nice and I have enjoyed how they keep adding new slot games with different bonus rewards,I
Once I receive payment for a withdrawal that I have been waiting for almost 3 months for is when I will be able to give Ruby Slots over 1 star. Lets look at the main reason why I opened Ruby slots to begin with. That reason being I wanted to win money. I finally win something but now its a waiting process. In the meantime you still want me to continue playing your casino games. That will not happen. Eventually Ruby Slots will shut down from not paying out properly or the extra long time waiting for withdrawals, Hopefully More and more people will start seeing the bad reviews before signing up with Ruby slots. It really is wrong to make people wait the amount of time they have to wait. Pay what you owe or hang up the Rubies.
MackeyDee 2 reviews
United States
I enjoy the slot machines the payouts and the different bonus options to choose from. I also liked how helpful customer service was whenever I had a question or something went wrong they fixed it right away.
What I don't like is how deposits are instant and withdrawals are not so instant. If I win something I want it right away not a week later or a month later. The customer service department was not as friendly as they were when I was trying to deposit money. I now know if I win anything to not expect it right away. If a deposit is processed in less than a minute and my money is approved and verified feel if I have to pay for a deposit to play and it takes less than a minute to approve this transaction, than the withdrawal process needs to be just as fast in order to br fair.
dvsax 2 reviews
United States
Bonuses are crazy good!! Best in the industry, no joke.

Follow rules if any and have your doc's ready for a withdraw. Wait a bit longer than usual, but you will get PAID! I have trusted Ruby Slots for over 5 Years. Dan is awesome.
Slower than usual payouts can be nerve racking. Customer support isn't always 100℅ available.
jpearce622sb 2 reviews
United Kingdom
Great bonus' and good casino games. Really enjoy rtg casinos.
Website only says Uk players can't use a welcome bonus, so I assumed I could still use a free chip bonus, after completion of the wagering I tried to withdraw my winnings to be told that free chip bonus' are the same as welcome bonus'. There is no reason why they can't state this clearer in the terms and conditions.
dvsax 2 reviews
United States
Best casino coupons in the business. Very friendly, courteous and mannered staff. Play some good games on the phone. Many large wins here. You will get paid just stick to the rules very closely!
Very slow payout, wait months sometimes. Uninformed staff gives false information all too often. Some fake delay tactics noted for payouts such as wires take 10 days etc. Even international wires can be received on the same day they are sent.
Laura P. 1 review
United States
So far my experience with Ruby Slots has been a good one. I came across this Ask Gambler site after winning $11,000.00 over a four day period playing at Ruby Slots, and I was concerned that I would not be paid. It got me to reading Ruby Slots terms and conditions because I had made a deposit using a 175% No Play No Max bonus and that is the deposit I won with. The bonus states all games can be played, no restrictions. I mainly play video poker, which is good, because this is what I read in terms and conditions:
• All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds become withdrawable. Even after completion of the playthrough, playing anything other than Slots, Keno, Bingo and/or Scratch Card games will void any and all winnings. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request
• Unless otherwise stated, playing on the following restricted games while on a bonus, even after completion of a bonuses wagering requirements, will void any and all winnings generated while using said bonus: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Roulette, Sic Bo and War.

(These terms and conditions are the same on all of the other sites, four of them,that I then checked out.)

I cashed out $2500 on 10/31/15 and emailed them the necessary paperwork required. Exactly one week later, 11/05/15, $2500 shows processed and being sent out via Fed Ex. I should be receiving a check every week for the next five weeks.
I have always been a little wary of using a bonus promotion when making a deposit, and many times I will not use one, although now I have learned it is important to read the terms and conditions very closely. I am glad to know that if the terms and conditions are followed than Ruby Slots will pay out.

If I have any problems with payouts I will update this post.
I do not like the fact that the terms and conditions of the bonuses are only found in the terms and conditions section. Let's face it, most people don't read it and they know that.
JamilKarim1234 19 reviews
The free chips you get when you sign up are a great perk and Ruby Slots continually offers weekly promotions and freeplays for all its players. Most places I've seen only offer you this many promotions when you've been playing with them for a while but since I started playing at Ruby a few months ago I've had a whole ton of bonuses come my way.

I usually stick to slots and progressive jackpots and the payouts for both of those are as high as you'll find. I had a few questions about how to use the free chips I was given and the staff was really helpful. I haven't had any issues with payouts and withdrawal times and reading the reviews it doesn't look like a ton of people have (at least recently).

Give it a shot. Great games and even better bonuses.
I played at this casino for almost a month now. Roughly, I have deposited close to $600 or even more. I did not win anything...not a single dime, nor did I make any withdrawals whatsoever. But when I made another deposit, I can't redeem a No Rules Bonus code anymore.

So I went to Live Chat to inquire why can't I redeem the code. And I was told that the casino is denying to use any of the No Rules bonuses because the casino feels that I am a skilled player. How can they consider me as such when I didn't even win a single dime??? I made deposits after deposit and would always lose. I didn't even make a single withdrawal.

It seems like this casino is scared that after making all those deposits I might actually win something and get my money back. Isn't the whole purpose of playing in these online casino's is that you're taking your chances that you might WIN?!? But if the casino is gonna regulate your account before you can even win anything...(well, in my case, trying to win my money back) it only goes to show that this casino would not even give you a chance to WIN. That is just a bad way to do business with gamblers.
Ruby Slots is a new Real time gaming casinos that surprised me after opening an email about a free chip. I was a little skeptical about accepting this because the free chip contained $50 to try Ruby slots. It was offered to me more than once, kept being annoying to convince me to try them out and so I gave in.

When I think about it I never heard of Ruby Slots before. I have heard bad rumors searching Ruby Slots in a search engine that they are from the infamous VIP Lounge group. Now with the free chip I had no harm in trying it for a test drive, even when I became doubtful.

The best way to defeat the wagering is to wager off the $50 with an amount that's low but with some strength. This turned out to be 2 coins then later 3 to 5 coins if the going gets too effortless! I paid close attention to what came out in the slots during my bets and for the most part 2 and 3 coins were the winners for betting. I did this with my eyes stuck to my balance AT ALL TIMES!

Playing my role carefully I played on Crystal Waters, Lochness Loot, Basketbull, Aladdins Wishes which neatly gave me no problems at all in hitting left to right scatters on 2 coin bets, Lucky Last, Wok and Roll which I need to thank for being a true giver and not a taker and other slots like Naughty or Nice. It was a matter of "hit and run", it sounds like such a crime to do......this gave me some serious results, not serious that it will grant the biggest of wins but it is a lot more like the winnings were smooth and consistent as well as the features. I had my wagering finished in a matter of days completing them with smart bets, revisiting slots that already have been on. The course is simply a "come and go" stage not staying on slots that gave the lowest to no returns.

The max cashout limited me to $100 only and my withdrawal took two weeks, with the forms faxed and details sent to be confirmed. That plus the withdrawal process. Ruby Slots handled nicely however delays in cashouts and the limit in cashouts for this chip were my only problems. I needed more winnings! Although how can I argue when the money is free.

Haha it is a pleasure to play as a suspect in a hit in run scenario on these slots. To rate Ruby Slots they would have a 6.4 out of 10!
FCR 56 reviews
Ruby Slots Casino is the new name of the VIP Lounge Casino which has been rebranded in 2012. What is the reason for this re-branding operation, perhaps has been targeted to throw out the bad reputation for which VIP Lounge Casino was famous? Is this online casino really aiming to distract from the older problems and mark a new beginning?

In fact, Ruby Slots Casino is powered by Real Time Gaming software which has a very bad reputation because of its bad services and late payouts.

Once I entered in the casino lobby, I was transported in a classy atmosphere with a deep red background and shining rubies evocating wealth and luxury. The home page is full of incentives and features huge slots winnings as well as the newest offers and promotions.

When I took a look to their bonuses and offers, I noticed they were abundant, although with severe wagering requirements.

When it comes to their support service, it is a different kettle of fish. First, I wanted to ask them about their bonuses, including the non-deposit ones. I clicked on the ‘Live Support’ option at the home page then I had “Inaccessible Web Page”!! I renewed the operation a second time, succeeded to access the ‘Start Chat’ web page, entered my login, selected the “Bonus Assistance” option and got the following notification: “Thank you for using our Live Chat Service. This is Sarah”, I responded “Hello Sarah” and sat down quietly waiting for a response, but nothing on the horizon!

Third and last, and things always seem to go in threes, I tried the same operation and noticed I was switched between the agents who where putting the issue back into the hands of each others. Finally, I got: “chat session has been terminated by the site operator” without having dealt with any of the support team agents to resolve my enquiry. Irritated and bothered by the desperate situation, I quit the casino lobby and knew I won’t never ever come back again to this online casino.
Irine 232 reviews
I would like to share my experienced here at Ruby Slots Casino powered by Real time gaming software. I have wrote many reviews regarding how much i love RTG casinos and i simply can't rejected their offer from them :) Yiiiiykkkkss!! For this Ruby Slots Casino when i checked my email there's a huge spam messages, regarding to their free chip offers and i could not resist it lol :) Before i signed up with them i decided to check their customers feedback and their ranked based on their serviced on ask gamblers site and other casino site in internet. This casino had a good reputation regarding to their customers service and feedback and you don't have to worry about their casino and the security of your money and playing.I could not resist it and i sign up any ways. When i made my account and signed up fast i redeemed their welcome bonus money and started spinning on my favorite rtg slot machines.

That free chip is 100% match bonus and i there's wagering requirements of 30 times bonus money. I started like in other normal rtg casino with their video slot called Achilles. I had a good hit after not more than twenty spins i got the bonus for free spins and that means multipliers and twenty free games. Free spins feature retriggered after fifteen spins and gave me another twenty five spins. WOHOOOO! i thought in myself i was really lucky guy but i did not know what was awaiting for me.That day i managed to boost my balance up to 250 dollars on the other slot named fruit frenzy and was about 70% of my wagering requirements done. After more than 18 hours i returned to finish my wagering requirements and maybe start process of withdrawal but big surprise was waiting for me.

When i returned i continued the wagering priorities and played again to the fruit frenzy slot i wagered the 30% remaining and the remaining credits are $134.2 and decided to make a withdrawal after that via my neteller the documents needs to verified the representative said when i asked for the withdrawal the process takes 6 days and it is too long i was so bothered because of that. But i claimed or i received my withdrawal after that i saw it to my neteller account.

I rated this casino 8/10 the withdrawal is included to 8/10 because of that too long withdrawal.
I was quite pleased to see another Real Time Gaming(RTG platform software )casino.When I came across an advert a while ago to play Ruby Slots with a free chip of. I tried to download the casino software so I could give it a spin. I see that Ruby slots is also offering some nice deposit code via the AskGamblers site.

When I started to launch the installer. It said to me I already have the casino installed – which I was quite surprised to see as I did not remember installing a Ruby Slots RTG casino before. The notification informed me that it was an old RTG casino that I had installed called "VIP Lounge." So it the launcher wouldn't let me install the new software as a result of this.

I decided to try the instant play mode that it offered. Instead of making myself crazy!!!

I ended up trying my old login and password for VIP Lounge, the old RTG casino that installed on my computer and much to my surprise it worked for Ruby Slots.

I had to play in Instant play mode as the installer told me I already had the casino installed. At some stage I need to uninstall the VIP lounge casino to install to new Ruby Slots.

Playing instant play doesn't offer the same amount of variety of slot game that the real series slots offers you when you have the RTG platform installed on computer. You have the selection of playing all your favorite RTG slot games like Aladdin’s wishes, It's a Mystery, Naughty and Nice and so on.

Instant play only offers handful of the RTG slots. I like the fact that you can stop the reels when you have the software installed. Instant play doesn't allow you to stop the reels. So - I thought instead of wasting my free chip let me rather wait to un-install the old RTG version and then only re-install the new Ruby Slots RTG platform.

When I do eventually do this,. I will be right back here to let you know how it went!

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