Ruby Slots Casino

There is nothing good to say about this casino honestly. There are better casinos with instant pay out like limitless, casino extreme, slots win exc don't play here

This site is a scam. I've waited over a year to collect winnings and they keep creating new requirements in order to not pay. If I were you I would never deposit a single dime here. They are crooked no real support the only time you get a response is if you open a dispute. I will continue to fight until I get my money. I hate I ever found this site and after I get paid will spam all their emails and never play here again

Games are fun and I was able to hit pretty well. It keeps you playing for hours on end. I was able to reach the playthrough requirement for a non-deposit bonus code, hopefully I actually receive the redemption.

BEWARE, POSSIBLE SCAM!!! Withdrawal payout time is absolutely ridiculous even if you were previously verified. I will update my review if and when I ever receive my redemption. The way it is looking, I have a feeling they will claim that i didn't follow terms and conditions since the win was from a no deposit bonus code. I have played nearly every single online casino app or website and the withdrawal process here is significantly slower than others.

States 72 hours for verification, sent documents 16 August, plus 3 follow up emails.. Now 10 September still no reply and not verified. Useless customers service, extremely slow to verify so probably be Christmas before I get withdrawal at this rate. Not impressed and would not recommend at all.

Love the games. Love winning. Love how fast deposits are. Everything about Ruby Slots is fun, exciting, and eye catching. All of the games and no bonuses are fun! I always get excited when I bit my next big bonus! If only I could actually cash it out.

Hate how slow withdraws are. Hate the customer service. Why does this group of casinos take over a month to payout? Makes me sick. As I said above, Ruby Slots is awesome as a casino, giving it the deserves 5 stars. Ruby slots, however, loses the other 5 stars with slow withdraws and the worst customer service I've ever experienced.

I love the games at this casino. They have a great variety and they pay pretty well. They have pretty good promos too. The Games are easy to follow and understand.

The whole payout process was a lot more difficult than it should be. Had to send my paperwork multiple times, customer service doesn't answer emails, chat rep's are completely useless and always say they will escalate and don't. In the end I did get paid all my money, but getting the process going was extremely frustrating.

Games and promo's are good, however do not file a complaint against them to get paid. They cut you off of all their casinos, even the ones you have never played at!

Unethical and sketchy! This casino and it's sister casinos are nothing but crooked, sketchy and unethical frauds. They will lie and give you the run around until you are FORCED to come to AG and complain. Then when you complain, then cut you off completely. They take promo's, comp point etc. all because their panties are in a bunch over a complaint! Perhaps if they ran an ethical business, they wouldn't have so many complains and would NOT be blacklisted!! I will not dump another cent into this disgusting group of casinos! Pay me my money, so I can get you the hell out of my life!

The games are good. The payout will take over a month (under 500 american dollars) one was actually only 89 dollars. I got it two months later. Customer service is absolute garbage as they use an online interpreter. I would say sooo how long until i get my confirmation code? Response "ah yes, Zachary. The response time in which you ask will be gone in 5 days or less than 5 days. Anything else I can help you with?" They literally try to end your conversation at every chance. Got my payout from my real money, over 2 months after.

I loved the games, easy to play and seemed to give bonus' often.

I only played two nights, when I logged out last night I had a balance of around $160, when I logged on today my balance was $15 and they can't figure it out. I think if I play for money again I will go to a Casino.

The games pay well on a regular basis. They have many games to choose from. Easy to navigate and fast loading times. The bonus offered has a low wager of 5x and a high percent. VIP status is easy to achieve and is automatic.

Slow payouts and the casino ignores messages re payments. Some of the games are outdated and boring.

Played to used free bonus said why not. Thought id try to win extra cash and I did.

Play for fun not money. Requested cash on may 1 did not receive until july 6. Bank sent check off and it came back insufficient funds.

(I was forced to give a star)

At various times you can accumulate a good balance.

It takes what seems like a century to get your money. I turn to gamblers in August for help to get a final half of winnings I won in April 2017. Of course, I received my payment promptly then with more apologies for the all the delays. Now, I need help with a small $200 withdrawal request that has not been approved even though I requested it the last week of October.

Not much. Seems like it's run by a teenage kid in the basement of mom's house.

Everything. Amateurs. Free chip bonus is worthless. Got my balance to $1,400 but then it reset to 100 in the middle of my fast spin @ $12.50 per spin. Balance reset to 87.50. Was told that even if I make a deposit and continue to play that I could only withdraw a max of $100. Even if I made an immediate deposit!! My real money would be set aside while I would be forced to play the free chip until it went to 0. Makes no sense. I told them to delete it, I will not be depositing anything based on my reviews of slow pay.

I like the instant slot machine games. I did not download their software. The sign up bonuses are pretty nice and I have enjoyed how they keep adding new slot games with different bonus rewards,I

Once I receive payment for a withdrawal that I have been waiting for almost 3 months for is when I will be able to give Ruby Slots over 1 star. Lets look at the main reason why I opened Ruby slots to begin with. That reason being I wanted to win money. I finally win something but now its a waiting process. In the meantime you still want me to continue playing your casino games. That will not happen. Eventually Ruby Slots will shut down from not paying out properly or the extra long time waiting for withdrawals, Hopefully More and more people will start seeing the bad reviews before signing up with Ruby slots. It really is wrong to make people wait the amount of time they have to wait. Pay what you owe or hang up the Rubies.

I enjoy the slot machines the payouts and the different bonus options to choose from. I also liked how helpful customer service was whenever I had a question or something went wrong they fixed it right away.

What I don't like is how deposits are instant and withdrawals are not so instant. If I win something I want it right away not a week later or a month later. The customer service department was not as friendly as they were when I was trying to deposit money. I now know if I win anything to not expect it right away. If a deposit is processed in less than a minute and my money is approved and verified feel if I have to pay for a deposit to play and it takes less than a minute to approve this transaction, than the withdrawal process needs to be just as fast in order to br fair.

Bonuses are crazy good!! Best in the industry, no joke.

Follow rules if any and have your doc's ready for a withdraw. Wait a bit longer than usual, but you will get PAID! I have trusted Ruby Slots for over 5 Years. Dan is awesome.

Slower than usual payouts can be nerve racking. Customer support isn't always 100℅ available.

Great bonus' and good casino games. Really enjoy rtg casinos.

Website only says Uk players can't use a welcome bonus, so I assumed I could still use a free chip bonus, after completion of the wagering I tried to withdraw my winnings to be told that free chip bonus' are the same as welcome bonus'. There is no reason why they can't state this clearer in the terms and conditions.

Ruby Slots is the best online casino. I won over $2,000 from May 2016 and July 2016. I received my winnings on time, I just had to contact customer service to follow up my winnings once a week. The customer service was very accommodating and helpful to my inquiries.

Best casino coupons in the business. Very friendly, courteous and mannered staff. Play some good games on the phone. Many large wins here. You will get paid just stick to the rules very closely!

Very slow payout, wait months sometimes. Uninformed staff gives false information all too often. Some fake delay tactics noted for payouts such as wires take 10 days etc. Even international wires can be received on the same day they are sent.

Take over 30 days to claim any winnings.

You will get change by Neteller £7.50 to get any winnings.

Their slots are old and out of date.

They should not be allowed to be in the UK.

DO NOT GO TO Ruby Slots RIP OFF Casino.

So far my experience with Ruby Slots has been a good one. I came across this Ask Gambler site after winning $11,000.00 over a four day period playing at Ruby Slots, and I was concerned that I would not be paid. It got me to reading Ruby Slots terms and conditions because I had made a deposit using a 175% No Play No Max bonus and that is the deposit I won with. The bonus states all games can be played, no restrictions. I mainly play video poker, which is good, because this is what I read in terms and conditions:
• All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds become withdrawable. Even after completion of the playthrough, playing anything other than Slots, Keno, Bingo and/or Scratch Card games will void any and all winnings. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request
• Unless otherwise stated, playing on the following restricted games while on a bonus, even after completion of a bonuses wagering requirements, will void any and all winnings generated while using said bonus: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Roulette, Sic Bo and War.

(These terms and conditions are the same on all of the other sites, four of them,that I then checked out.)

I cashed out $2500 on 10/31/15 and emailed them the necessary paperwork required. Exactly one week later, 11/05/15, $2500 shows processed and being sent out via Fed Ex. I should be receiving a check every week for the next five weeks.
I have always been a little wary of using a bonus promotion when making a deposit, and many times I will not use one, although now I have learned it is important to read the terms and conditions very closely. I am glad to know that if the terms and conditions are followed than Ruby Slots will pay out.

If I have any problems with payouts I will update this post.

I do not like the fact that the terms and conditions of the bonuses are only found in the terms and conditions section. Let's face it, most people don't read it and they know that.

Nice deposit bonus when you sign up. Software ran smoothly enough on my computer from the site.

Won money in December, requested payout in January, didn't get money until March 12th. Slow payouts (like months and months) with tons of customer service issues.

The free chips you get when you sign up are a great perk and Ruby Slots continually offers weekly promotions and freeplays for all its players. Most places I've seen only offer you this many promotions when you've been playing with them for a while but since I started playing at Ruby a few months ago I've had a whole ton of bonuses come my way.

I usually stick to slots and progressive jackpots and the payouts for both of those are as high as you'll find. I had a few questions about how to use the free chips I was given and the staff was really helpful. I haven't had any issues with payouts and withdrawal times and reading the reviews it doesn't look like a ton of people have (at least recently).

Give it a shot. Great games and even better bonuses.

Nice sign up bonus's. You get an appreciation bonus every month. My favorite is that a lot of their when you deposit bonus's have no play through.

Haven't really won anything since I did a withdraw. Before I did a withdraw, I would have given 10 stars.