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River Belle Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 27 Reviews
5.1/10
27 Reviews
Complaint Response 11 Complaints
4 days avg. 11 Complaints
What we like
  • Verified by eCOGRA
  • Powered by Microgaming
  • User-friendly website
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


River Belle Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.riverbellecasino.com
Established
1997
Licences
Malta Gaming Authority, Kahnawake Gaming Commission
Affiliate Program
Languages
English, German, Spanish, French, Greek, Finnish, Croatian, Japanese, Lithuanian, Norwegian, Portuguese, Russian, Thai
Casino Type
Instant Play, Mobile

River Belle Casino is an online casino going strong since 1997, powered by Microgaming. The casino offers its players various games including online slots, progressive slots, table games, and other casino specialties available in both download and instant play mode. The casino is licensed by the Malta Gaming Authority.

Restricted Countries and Territories

The casino cannot open accounts, or process bets or financial transactions, for individuals residing in Australia, Austria, Belgium, China, Denmark, France, Hong Kong, Italy, Portugal, Slovakia, Spain, Sweden, Switzerland, USA and the United Kingdom. The list of restricted countries might be longer, so please refer to the 'More casino details' tab for full information.

Mobile Gaming

River Belle Casino is fully optimised for mobile, allowing players to enjoy casino games on the go.

Security and Fairness

All players’ information is kept safe as River Belle Casino is using SSL encryption.

The casino is licensed by Malta Gaming Authority and holds eCOGRA certificate. Kahnawake Gaming commission secures Canadian players against any type of fraud or unfair gaming.

StallCation

Complaints

Read the complaints other players have left for River Belle Casino. Learn more about complaints.

Show all complaints
River Belle Casino - Unreasonable verification process followed by unjustified confiscation of winnings and account closure
I deposited SEK 2000 and received a bonus. Once the money was lost, I received a new bonus offer and deposited another SEK 2000. This money was also lost. The same then occurred again, i.e. new bonus offer and a new deposit of SEK 2000. On this last SEK 2000 deposit, I managed to win some money and after having cleared the wagering requirements, I requested a withdrawal of SEK 16,017. I was then asked by support to provide standard verification documentation in the form of a copy of an identification and a utility bill. I provided the requested documentation, but did not hear anything for almost a week nor was any payout made. I contacted support via chat and was suddenly told that I needed to provide a certified copy of my driver license. Nota bene, the casino did not inform me about this request until I contacted them. The request of such was unheard of from my end and I questioned the actual need for this. I could not interpret this as anything but an attempt to stall the payout. Nonetheless, I went to a law firm/notarius publicus (!) and obtained certified copies (this was not for free...). I sent over the certified copies to the casino. After not hearing from them for four days, I asked again why the money had not been paid out. The short response I received was that the casino had decided to seize my winnings, repay my deposits and close my account. The casino pointed to this clause in their terms: "5.8.3 In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behavior, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts." I asked for the casino to motivate this decision and explain in what way I have violated the terms, but I have still not received a response. Without a satisfying explanation/motivation in what exact way I have violated their terms, I insist on the casino owing med SEK 10,017 (SEK 16,017 less the repaid SEK 6,000).
staus Unresolved
kr10017
River Belle Casino - Withdrawal refused due to verification issues
I have been a VIP customer of River Belle for some time and I was spending anywhere from $100-$500+ per week at he casino. I used various methods of depositing, prepaid cards, ukash and direct debit (citadel). Never once had the casino contacted me to say there were any issues with my deposit options or deposit transactions. On this particular occasion I made my deposit via ukash. I believe it was $50 ukash. I was lucky enough to win $27000! I withdrew this amount. I attach copy withdrawal receipt (screenshot). I was contacted via the casino provided my id documents and copies of the bank cards I still had an a recent bill. My casino host said it was fine, the funds had been released and all was well. The following day the host called me and said that there were some disputed amounts and approximately $4500 would be held back by the casino for the said issue. I was unaware f these disputes however I said I was ok. The host assured me again te funds were on their way to me. I was under the impression that as I made the deposit via ukash i shouldn't have to provide any copies of bank cards. Again the next day the host called me and said there was further disputed amounts and the casino has decided to confiscate the funds and that was it, there's nothing I can do about it. I asked the host why this occurred and why the casino let me deposit money frequently and play when there were issues with my account, only when I withdrew money did these issues come to light. I was happy for the casino to take the further disputed funds from my winnings and pay me te balance. I have since been locked out of my account and the casino has refused further contact :( Please help me resolve this issue! I want to have my winnings and I want the casino to get the disputed amounts back (if that's the case). They let me deposit every day, not a problem at all, I received free credits and spins and was treated like a VIP!! Only when I wanted to withdraw my money did these issues come to light. The deposit I made these winnings on was done via UKASH!
staus Unresolved
$27000
River Belle Online Casino - Missing games with a 60 x multiplier!
yesterday I was playing isis multiplayer, as normal, I had 60Xs to be used in the free spins when I hit zero balance so waited for free spins, an error box appeared saying an error had occurred I would be returned to the lobby, after returning to the lobby I was disconnected from the casino, NOT the internet, when I logged back in I got the box that informs u that u still have spins waiting to be play , that was normal as I had my 60x but when I logged into isis the multiplier was at 0, my 60 were gone, this is the 3rd time I've had multipliers vanish in the last 12 months, but as the first 2 times only involved small amounts, I contacted live support was told some rubbish about them looking into it and getting back to me, never happened, but I never chased it up as the amounts were small, this time it wasn't a small amount it was 60x that I had spent over $200 to build up, I called river belle was told they would look into it call me back, they never did, so I just called them again, spoke to a Michael, who wouldn't u know it couldn't find any record of my first call. then blame my internet for the problem, I explained I wasn't disconnected from the internet only the casino, but he still insisted it was my issue but couldn't explain why even if my internet dropped out, which it has done in the past, why my multipliers have gone or where they have gone to, but to add insult to injury he basically washers his hands of the problem and offers me 25 free spins on some other game, that's 25 free spins at 20 cents a spin that's $5 to make up for cheating me out of my 60x multiplier that I wasted over $200 to build up, I have played at river belle for over a year, spent over $26000.00 at their casino made 1 withdrawal for a 1000 bucks in all that time, i play because I like playing and multiplayer isis my fave game, if I win I play it all back, I don't mind losing, but I don't like being cheated, I don't like being dismissed because I complain about an issue the casino trys to blame me for, no matter what my internet does that shouldn't cause multipliers to vanish, I ask ask gamblers to find out where my 60 multipliers are and I strongly suggest river belle to improve their so called customers services or they will lose more players then just me
staus Unresolved
River Belle Casino - Welcome bonus terms issue

Hi, just created an account to make sure people are aware of theT's and C's in signing up for new account with Riverbelle.

The situatiation is I deposited some money ($100) as a new user on Riverbelle and got the sign up bonus of $100 to match. I ended up getting my account up to $7000 (on a luck streak) I obviously had to playthrough 50x what the initial bonus was and that was great, I did that in a month (would be $5000 and kept calling Riverbelle Support to confirm this amount).

After I hit the playthrough amout I was able to withdrawal the money and I did, I went to withdraw the balance of my winnings and I end up getting a fraction of the original amount only to be told that as a new user my first withdraw can only be 6x what I put in- regardless of playthough. AND YOU FORFIETE THE REMAINDER. I withdrew $5K and ended up with a cheque fro $600.

The reality is I could have kept gambling whit the money in the account instead of withdrawing it for a year and could have won even more only to be told that I would never get to access those funds becsue my first deposit was $100.

These terms and conditions are cleary written, they just don't tell you that when you phone up.

I had good fun gambling but I don't gamble to win peanuts. I'll be stickign with real casinos from now on, can;'t trust a online casino anymore.

New users beware - call up to cancel sign up bonuses and any bonuses for that matter. The playthrough will be impossible to hit unless you win big like I did, and when you win 6x your initial deposit amount WITHDRAW IT. No point to conitune going.

staus Unresolved
0
River Belle Casino - Self excluded but wont refund deposit

I opened an account at River Belle Casino I've never had an account with them before so assumed I was fine to use it, an hour and a half later after I had made several deposits the account was closed half way though playing. They told me that I had self excluded from a sister casino so I would also need to be self excluded from this casino. I have never received an email or a list of sister sites I wouldn't be able to play at so I was unaware of this. I used all my correct information I didn't use a different name, address or ip address so the system should have picked it up straight away. I've opened accounts in the past with different casinos and I've been locked out before I can even deposit if the account has a self exclusion on it. I feel this should have happened when I opened account with River Belle but instead they let me make several deposits. Today I received a phone call that said the managers reply was I would not be receiving the deposits I made back as I played them. I don't think this is fair as the account was open for ages for me to deposit when I shouldn't have been able to in the first place. I don't understand why we cant come to a mutual agreement they casino doesn't lose any money by returning the deposits and nor do I. I wasn't trying to cheat the system or anything like that I was just unaware of the exclusion on a sister site. I know if I had made a profit on whilst I was playing that they would not pay out any of my winnings and they would only refund the deposits that I made, so why cant they do that as I've made a lost.

staus Unresolved
0

Complaint Statistics

Resolved 1
Avg. Amount $ 2,438
Avg. Complaint Duration 18 days
Avg. Response Time 4 days

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Player rating
5.1/10 27 reviews

Top reviews from our players

I loved that River Belle seemed so authentic for years, I was playing with them. I loved that they did everything I expected out of them, and I would always play on their site.

After years of playing on River Belle, it kept getting longer to get my withdrawal, and now they have taken over 9 days to get me my withdrawal so far, and still counting. They said they needed updated docs, but after I withdrew, they didn't tell me. I had to try and contact them, and that is just about impossible. I finally talked to a real person and was told it would take another 48 hours to get my money, so unless you can wait almost 2 weeks for your money, I wouldn't go there, just not good anymore!

Rivetbelle has a very bad withdrawal and verification process. Customer care agents take foerever to respond to queries. They change their policies, features, etc without even notifying players. I did a withdrawal and it took almost a week for it to be processed, but when the time came I was advised to send verification documents🤦...which I am still waiting and my withdrawal is still pending until confirmation of verification..

This used to be my go to casino. I have been with them since 2020 but I made a withdrawal one week ago of only $100 that is still pending. I think this is ridiculous, and I can't reverse it either, It's in the transactions as still pending, I can't get a hold of them because they now don't have a live chat, it's all automated answers which is frustrating. I know it's only $100, but it is my winnings and wasn't won through a bonus either. Feeling annoyed.. Will not be playing on this casino in the future, which is a real shame... Just released my funds already. it used to be in my account by the 3rd business day. Don't understand, but what gets me the most is not being able to contact them directly through live chat 😠 So River Belle you need to sort out your live chats. Never had any problems with you in the past, so why now?

The game choices are good. I like the graphics and the ease of use of the casino.

They change their policies frequently. Today I realized that loyalty points now require play through as of November 15/18. I was not notified nor does it say anywhere on the casino site that this change was made. It sounds like something minor - BUT - Yesterday I clamied $16 in Loyalty points - and deposited over $700 BUT - because of the loyalty point change when I went to withdraw from my balance which was $2200 - they would only allow me to withdraw $205 :o LOL (not funny but I have to laugh - they scammed me out of money). I have played there for years and have had similar experiecne with money going "wonky" but come on what gambler records their every move on line - which is what you have to do to beat River Belle because they will ramble off these spins, numbers, blah blah blah (LOL) and I just have to agree...after a glass of wine I just spin...I don't want to document my casino experience. So I am playing off the spins - and moving on to another casino. See ya later River Belle - you were my first and I remained loyal for a decade...now I'm leaving ya.

Only Microgaming slots, roulette games and nothing else

The very bad experience with this casino. Too high requirements - 50x, there are a lot of 30x casinos with Microgaming software. The live chat support is bad as well.. A lot of players complain about verification process of the account - it is too long. I don't recommend this casino.

River Belle Casino is another Microgaming casino which is from the Digimedia Limited Casino group, which most of them I am satisfied with them. Few months ago I received some special offer invitation card with 100% deposit bonus and free spins on Mad Hatters slot. I really couldn't remember if I have account there, neither have I been deposited, but since they send me that card I probably have, because on that card was written welcome back special bonus. I really don't remember when I sign up there and think that was really long time ago .

So I was having doubts should I deposit and take this bonus, because of their Terms of their welcome first deposit bonus, which is no matter how much you win, you are allowed to withdraw only X 6 the deposit. Because I really don't know what to do, I asked one forum member for his opinion, which he helped a lot and then I decided to deposit. But before I made my deposit then I asked the support was this my first deposit and when the lady from the chat answered me that would be my second deposit I was relived and I don't know how I don't think of it earlier, to ask them so I can be sure.

I made my deposit there I was given the 100% bonus and the 30 free spins. My deposit was 30 euros and from the free spins I got around 5 euros so I was playing with 65 euros. The first game I choose to play was Immortal Romance slot. So at the beginning my balance was going up and down for a 50 spins and then suddenly that changed. I was getting free spins and wild desire features all the time, so I wagered the bonus and had 900 euros on my account. Then I decided to make the cash out, because from 30 euros walking away with 900 euros its really nice sum of money.

While I was waiting for them to verify my account, I didn't touch the money, but after the third day I reversed all the money, played again and lost it all. I shouldn't do that but I did and lost it all. I must say I am disappointed in them, because till I send them my documents and till they verified my account it took them 5 days. Because I wagered the bonus in Friday, send all my documents in the same day and when I contacted the casino, to ask when my withdraw will be done, they said Wednesday or Thursday, which is really a long time. Nice casino a bit slow, but had good time there. Good Luck!

Verification process of the account and player documents, should be faster, not 5-7 days!

River Belle is another Microgaming software powered casino and I joined them recently when I saw their name somewhere. The name of casino seemed really beautiful and since they have Microgaming games, I decided to give them a try. I love playing with bonuses at Microgaming casinos, but I decided not to take their welcome bonus because it had 50x bonus wagering and I always have rough time meeting wagering requirements.

I made a 30€ deposit and went directly to play Microgaming's new treasure- Rabbit in The Hat. I placed 0.27€ bets per spin and soon got 10 free spins. The wilds appeared often and I won 7.90€. I then increased bets to 0.36€ per spin, in case Rabit was in a good mood. I played 100 spins with these bets, had a few good hits, but overall lost 6€. I continued to play this slot for 200 more spins, got free spins feature and overall increased balance for 30€.

Then I decided to spend some time with table games. I played European Blackjack with 2€ bets per hand. Played it for around 30 minutes and managed to get my balance up to 100€ and at last I visited Immortal Romance. I placed 0.90€ bets per spin and at first everything seemed promising, Amber combination gave me a 21€ win, but within 100 spins I couldn't get anything more like this, usually bet size winnings, so I lost 40€. I continued to play with the same bets and my heart started to race when I saw Wild Desire coming up on the screen.. But unfortunately it gave me only 10x bet winnings,as it covered only 2nd reel. About 40 spins later Wild Desire came again and gave me 44€ win and my balance was back to start. I upped my bets to 1.20€. I played around 60 spins, my balance was down for 30€ and another WD came so imagine my frustration when it paid only 4€. After that I increased bets to 1.80€ and played until my balance was empty. Such pity that I didn't get any free spins round! But then again- I don't remember the last time WD came so often, just wish the winnings were bigger. At last I played a few free roll tournaments for Thunderstruck, Loaded and Agent Jane Blonde, but I ended somewhere in the end.

Overall I had a really pleasant time at River Belle casino. Game selection was really good, games loaded very quickly on download version. Haven't spoke to live support or cashout, but right now I have nothing to complain about. Recommended.

River Belle Online Casino is another great casino that is powered solely by Microgaming. Seeing all the positive reviews and the good rank on AG and the fact that this casino is here since 1997 I can also say and that is absolutely secure and trustworthy and that I am try it out. So I loaded up their site and the first thing that I noticed is the 800$ free with a first deposit bonus match of 100%, the second bonus of 25% and the third bonus of 50%. Also I saw that they offer a mobile play that support quite a lot of systems and also there is a downloadable version of the casino and also the instant play which I took.

Then I made my sign up and a deposit without taking any bonus since I think that their wagering requirements are to high. So with over 400 games to choose I decided to play Break Away which is a ice hockey themed game but I didn't stay long since it was too cold for me (pun intended). So I switched slots to Max Damage. There I played with 0.30$ bet per spin since my balance was only 25$ and in the next 30 minutes the slot did nothing expect taking my money, so by the time my balance dropped to 12$ I finally managed to hit free spins in which I managed to win 27$ thanks to some ships that granted me 6$ couple of times. But unfortunately that was the biggest win that I had in that game, I did continue to hope for a similar win but it just wasn't destined to happen.

Overall the experience that I had in this casino was decent and their support is not so bad compared to some other casinos, but in the end I don't think that I will be coming back. 7/10

This is a casino powered by Microgaming and I was attracted by the good welcome bonus that they are offering, 100% up to 200$. I downloaded the software, I created my account and I went to the cashier to make my deposit of 20$ because I was eager to play my favorite slot from Microgaming, Immortal Romance! I had to wager 50 x the bonus amount, so a total of 1000$, a big amount in my opinion but I started to spin thinking that maybe I will catch a Wild Desire that will give me a decent win! About 10 minutes passed and my account balance was showing 67$, I was happy to see that didn’t decreased so far and I kept playing this slot.

When the Wild Desire feature finally appeared, I thought that will be a decent win but I was disappointed to see that paid me only 9$! I wanted to change the game but I thought that maybe isn’t indicated to do so and that it will start paying better if I will play for a longer period of time! When I reached 2$, I knew that I will lose the money and I will have no chance to complete the wagering requirements.

Overall, I want to say that I had fun, but for a short period of time, about 2 hours! I will give 9 for the games because Microgaming is my favorite software provider, I like very much their games. The payment methods are good, I have nothing bad to say and I will give an 8! Also, I saw that they have the live chat option, an important thing for me and I will give another for this!

The welcome bonus disappointed me because of the high wagering requirements, 50 x, so I will give a 6!

River Belle Online casino is run by Microgaming software. This casino is a member of the same group of casinos like King Neptunes, Gaming Club and a few more casinos. If you look at the year when these casinos were founded you will see that they are very old casinos. Most of them were founded in the 90-ties. So these are casinos with a long tradition. Which in my opinion means that they are safe casinos to play in because if it was any different they wouldn’t be in business for so long. For a while this was my favorite group of casinos. There are almost no differences between these casinos. At least I didn’t notice any and it’s totally the same no matter what casino you play in. I played here about once a month. I had withdrawals in all the casinos from this group and when it comes to River Belle I also had a few successful withdrawals here.

The bonus offer for regular players isn’t so bad. But on the other hand the wagering requirements of 50 x bonus that are fix here for every bonus from their offer are a bit too high. That’s one of the main reasons why I don’t play here very often. There are a lot of other Microgaming casinos where the wagers are 30 x bonus. About their live chat I can say that it is solid. I noticed that a lot of players have complaints about their live chat support. But I don’t think it’s bad. For example a lot of players praise the 32Red group of casinos. I had a chance to test both live chat supports and I can say that they are equal. Another characteristic about River Belle and the rest of the casinos from that group is that they offer a big number of Microgaming slot tournaments. I like playing on tournaments and had a lot of success until now.

Overall: River Belle is a casino you can trust and I recommend it to everyone.

River Belle Casino News

Read all news about River Belle Casino, check for updates and stay tuned for exclusive bonuses.

Mega Moolah Can Make You Filthy Rich Even Under Water
Big Win Mega Moolah Can Make You Filthy Rich Even Under Water

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