River Belle Online Casino - Missing games with a 60 x multiplier!
yesterday I was playing isis multiplayer, as normal, I had 60Xs to be used in the free spins when I hit zero balance so waited for free spins, an error box appeared saying an error had occurred I would be returned to the lobby, after returning to the lobby I was disconnected from the casino, NOT the internet, when I logged back in I got the box that informs u that u still have spins waiting to be play , that was normal as I had my 60x but when I logged into isis the multiplier was at 0, my 60 were gone, this is the 3rd time I've had multipliers vanish in the last 12 months, but as the first 2 times only involved small amounts, I contacted live support was told some rubbish about them looking into it and getting back to me, never happened, but I never chased it up as the amounts were small, this time it wasn't a small amount it was 60x that I had spent over $200 to build up, I called river belle was told they would look into it call me back, they never did, so I just called them again, spoke to a Michael, who wouldn't u know it couldn't find any record of my first call. then blame my internet for the problem, I explained I wasn't disconnected from the internet only the casino, but he still insisted it was my issue but couldn't explain why even if my internet dropped out, which it has done in the past, why my multipliers have gone or where they have gone to, but to add insult to injury he basically washers his hands of the problem and offers me 25 free spins on some other game, that's 25 free spins at 20 cents a spin that's $5 to make up for cheating me out of my 60x multiplier that I wasted over $200 to build up, I have played at river belle for over a year, spent over $26000.00 at their casino made 1 withdrawal for a 1000 bucks in all that time, i play because I like playing and multiplayer isis my fave game, if I win I play it all back, I don't mind losing, but I don't like being cheated, I don't like being dismissed because I complain about an issue the casino trys to blame me for, no matter what my internet does that shouldn't cause multipliers to vanish, I ask ask gamblers to find out where my 60 multipliers are and I strongly suggest river belle to improve their so called customers services or they will lose more players then just me