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Average Complaint Response Time: 4 days
Average Complaint Response Time: 4 days

Lock Casino Review

  • Download and instant play
  • 24/7 support via live chat and e-mail
  • SSL encryption
  • Certified for fair and random by CDS
  • 3-5 days pending period for withdrawals
  • no toll-free phone

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General info & Latest Promos
Website http://www.lockcasino.com
Established 2009
Owner
Casino Promotion

LockCasino.com leads the industry with fearless innovation. From the custom lobby, custom cashier, switch real to fun mode, and the first Mac download in history. This is the future of Casino. The next generation where players come first, payouts happen instantly and customer support does have a smile!

Casino Games

LockCasino.com offers an amazing selection of your favourite casino games, over 200 games, over 15 progressive jackpots.

Customer Support

LockCasino.com offers some of the industries most knowledgeable staff, available via Live Person support 24 hours a day for all inquiries, as well as email support.

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Casino details
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  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Costa Rica
    • Indonesia
    • Italy
    • North Korea
    • Sweden
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
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      • District of Columbia
  • Casino Type

  • Manual Flushing

  • Currencies

  • Languages

  • Licences

  • Established

  • Live Chat

  • Contact

    Customer Support Email: [email protected]

Lock Casino Reviews by Players

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blondie 1137 reviews
•
Message
Reviewed on December 31. 2014

LIKED

In the last 3 months I've been playing a lot in RTG casinos and I'm always eager to try a new one. I read somewhere that Lock casino is really exquisite, sophisticated, so I decided to join them and see it for myself.

I downloaded the software because the flash play for some unknown reason didn't work. I signed up and got a welcome email from them, but when I wanted to sign in, a window came up, saying I need to enter verification code. I was confused, because I didn't get any text message with a code or email with it. I decided to wait till next day, in case there was some kind of delay and I get the email later.

I checked my mail next day and there wasn't anything new from Lock casino, I still couldn't login to my profile so I went to their casino page. I couldn't contact the live chat, I was given only email us option. Out of curiosity I tried to login through flash play and I don't know why or how, but it worked. So weird, since I couldn't login through download..

I made a 30$ deposit which is the minimum amount. With that I went to play table games, because I mostly don't do that. I played 3 card poker and unfortunately I didn't have much luck with it, as I usually do with table games. I placed 1$ bets and lost 20$ within half an hour. After that I switched to Letem Ride. I placed 1$ bets and didn't win even one single time and got bust very soon.I guess it wasn't my lucky time there.

I really like the overall look of the casino, it looks glamorous, but there was something missing for me. I had some technical problems, I couldn't login to download version, I couldn't contact the live chat and in the flash play the variety of games was too little. So I think there's just too many cons for me to make another deposit there.
Kmundis 1 review
•
Message
Reviewed on November 28. 2014

LIKED

Their website is excellent, they give fantastic bonuses pretty much whenever you ask for one, and though livechat seems to never be available, they respond incredibly quickly to email.

DISLIKED

That being said, a casino site can have all of the positive qualities you can think of and it still doesn't amount to anything if they do not make their payouts. I have deposited thousands and thousands of dollars at Lock. I finally requested a single, modest payout of $2000 more then 3 months ago! I was told the standard payout time was 8-10 weeks, which is crazy. Nonetheless, I patiently waited that amount of time, and still nothing! This is complete and utter BS and something needs to be done about it.
nikita11 159 reviews
• India
Message
Reviewed on July 31. 2014

LIKED

I think this casino also has a separate poker room and from their only someone had told me about this casino and then i found out about them . I have always been a fan of Real time gaming and i think they have now really got a good name for them and are considered one of the best in this industry. It has been a couple of years since i left this casino and i do not really have a clear view about my experience. But i remember once when a player was foul language a lot then the chat supervisor or something like that banned that player and a warning was sen to every one regarding usage of foul language.

And after that we all were like good boys. loll They have a very decent looking site and i live the look of it . I just love the all black look of the room and i think it just looks
unbelievably classy. I had played black jack a lot and i remember this is one of the casino where i started playing black jack and learned a lot from them. Sunken treasure was a very nice game and i played this game a lot and i remember hitting a multiplier here and i was very happy because it was a big deal for me because i had just started playing slots. My favorite game was Aztec treasures and i loved this game and the
variance is also very good and not hat high and the games are also not that tight.

I had encountered some technical faults but i guess with increasing technology now they must have improved that. Support staff was very nice and was very helpful in these break downs and always asked us to stay patient. I played here for a very long
time and got 3-4 withdrawals as well. I would rate them 9 out of 10.

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