Payout Requested 3 Months Ago; Not Even Looked at Yet!

I played on both Poker side and casino side. I request a withdrawal in May 2013. I have not yet been paid despite numerous emails and phone calls from lock telling me every excuse in the book. I was told check was sent numerous times.

Selected LOCK emails;

Mary
JUL 04, 2013 | 11:03PM EDT
Hello,

Our apologies for the delay, but we are working very hard to catch up to the backlog of payouts. Your Check will be Verified and Authorized as soon as is possible.

Keep updated on the progress of your withdrawal in the History section of your Cashier, https://cashier.lockpoker.eu/history

We appreciate your continued patience and understanding.

Many thanks,

Mary
___________

Quinn
NOV 07, 2013 | 06:53PM EST
Hi John,

All withdrawal requests are being honored and paid out. I'm afraid they are just taking quite a bit longer than we would all like at the moment. But assure you, you will receive your funds.

With the launch of our very own Poker Client, you can see that things are improving here at Lock. We’ve also taken on new providers to assist with backlog and get your payout to you sooner.

This is the beginning of new and great things with Lock. Our number one priority is still getting our payout timeframes back to normal. As soon as your pickup information is ready we will email you right away.
All my best,

Quinn

__________________________

Dec 7 2013
Dear XXXX,

Your Payout of 1,827.00 USD for Account ID XXXXXX has been processed. Method: Check by Courier

Your payout will be sent via Fedex within 7-10 business days.

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockpoker.eu
Email: [email protected]

Thank you for playing with us.

-The Staff at JDB Services-

____________________

Mary
DEC 28, 2013 | 11:01AM EST
Hello,

Your Check is on its way too you and should be with you soon, but there is a slight delay due to the holiday period.

Thank you for your understanding, but your withdrawal will be with you shortly.
Many thanks,

Mary

_______________

Quinn
JAN 21, 2014 | 10:56PM EST
Hi There,

I'm afraid our processors are unable to provide us with a tracking number for you. I'm afraid that there was an unexpected delay due to the holidays however your check is enroue and you can expect it to be arriving soon.
All my best,

Quinn

---
CSR, Lock Support
_____________

Mary
JAN 22, 2014 | 10:43AM EST
Hello,

I do understand this is frustrating for you, but we have asked the Check Processor to urgently trace the whereabouts of your withdrawal and we will update you as soon as possible with the information. But in the meantime would you like a tournament ticket?

And again sorry for any inconvenience caused.
Many thanks,

Mary

I requested a withdrawal in September.

The winnings are on deposited cash, not free chips.

I have emailed support several times, this is the reply I received in October...

OCT 17, 2013 | 04:54PM EDT

Hi,

I'm terribly sorry for the delay of your payout. I know the wait time has been far longer than expected, but we're doing everything we can to have your payout processed as soon as possible. We've also made it a top priority to have our payout timeframes go back to normal so you won't have to wait this long again moving forward.

The reason you've been waiting this long is due to the current restrictions on our providers end. But we're putting new processors in place to handle both our backlog of requests and all new payouts.

Although I don't have a specific date as to when you'll receive your funds, I can assure you that we'll have it processed as soon as possible and send you another update accordingly.

All my best,

Quinn

The case number given for my convenience is 245568 .

There are too many reputable casinos out there to waste time with this one.

on 1/12/2012 i was playing poker slots at lock casion and won 560.00 i asked for a withdraw of that mount...i was told it would take 72 hours my money never came....i sent them a email.i was told it would take 6 to 8 weeks...remember i asked for over night del.i still did not get paid it will be 8 weeks 2/12/2013...i just sent them another email i was told it will be longer now...plus they remove my account from there casion...i need help getting my 560.00. < name and email removed >

On 6/5/2012 I request a payout of $3024 after meeting my playthrough requirements. Note that I did request a wire transfer as their website FAQ does say they do them if requested directly from the payment dept. I was told via email they do NOT do wires, so had to settle for check by courier.

I sent my documentation within 2 days.

On 6/22 I was told that my payment had been processed and that I would receive my check within 7 to 14 days.

I still had not received payment by 7/16 and started emailing [email protected] and [email protected], I received a reply from "Quinn" on 7/16 asking for my patience telling me I would have my payment by the end of the week. It is now the end of the week and still nothing. I have sent about 3 emails a day asking for a status or tracking number, and asked if they were going to wire or westernunion the money to me if it did not arrive. I have had zero replies since the reply on 7/16.

There is no phone number to call, and live chat sends you to email. They rarely reply to emails.

I have been waiting for Lock Casino to verify my account and process a withdrawal for $3,000 since 1st February 2011. I've sent numerous requests via live chat and to several of their email addresses but my messages are either ignored or I am told will be passed on to the relevant department.